763 Customer Service Roles jobs in Seattle

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

Job Description
Insight Global is hiring a remote Client Relations Coordinator for an online healthcare education platform. This role is full time Monday-Friday 8-4:30pm PST. Must speak bilingual Spanish.
Overview:
This role will report to the Associate Director of Customer Relations and operate as a client support specialist. Responsibilities will include a handling incoming calls, emails and chat communications. Clients range from patients, practitioners and students in the healthcare field inquiring about the organization, service offerings and more. Must have prior customer service experience in the healthcare industry and effective communication skills.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
-Bilingual Spanish fluency
-2 years minimum in a customer service role working directly with end clients
-Ability to handle 100-200 incoming calls, emails and chats per week.
- experience interacting with healthcare clients
-Proven ability to learn new technologies Associates Degree
Experience with technologies such as HubSpot, CRM, Box, Airtable or Asana

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals. Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP. Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.

Key Contacts & Relationships:

Internal:

Head of Customer Relations

Customer Director

Customer Relations Team

Head of PIP Ops & Head of PIP Clinical

CDMs & RSDMs

CSLs & SDMs

HPs

Head of External Communications & Policy

Customer Experience Manager

Clinical Excellence Team

External:

DWP Customers and their representatives (for serious complaints).

Accountability:

Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards. This involves all levels of complaints including Ministerial and SLT cases - 75%

Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint. - 5%

Communicate any deficiencies found to DWP. - 5%

Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%

Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements. - 5%

Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team. - 5%

Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases

Qualifications & Experience:

Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.

Desirable:

Advice training

IR training

SREL training

PA3 approved.

Individual Competencies:

Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.

Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct.

Complies with all applicable CPD requirements.

Flexible and adaptable.

Able to collaborate effectively with others to promote a culture of team work and customer focus.

Excellent oral and written communication and interpersonal skills.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

39,500.00

Maximum Salary

£

44,500.00

In this entry-level position, the Client Representative will act as a liaison between our clients and the customers with accuracy and efficiency. As a Client Representative you will be cross-trained in the different areas of our multi-faceted company such as marketing, sales, business management and management.

Responsibilities:

• Stay up to date on client services, products, and industry trends
• Attend regular client training and developmental meetings
• Assisting in new customer acquisitions on behalf of our clients
• Consult prospective customers on behalf of our clients
• Assisting in the daily growth and development of assigned campaigns

Skills:

• Leadership skills
• Positive attitude and ability to work well within a team environment
• Organized and detail-oriented
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Perks:

• Exciting work environment
• Paid training
• Weekly pay with bonuses available
• Growth opportunity
• Personal and professional development

#J-18808-Ljbffr

Professional Summary

As a Customer Service Representative, you will play a critical role in supporting commercial truck drivers during roadside emergencies. You will manage breakdown cases from initial intake through resolution and billing, ensuring timely and effective service coordination. This fast-paced, unscripted call center environment requires strong communication, multitasking, and problem-solving skills. You’ll be the key point of contact between customers and service providers, helping to minimize downtime and deliver exceptional support.

Key Responsibilities

• Handle an average of 35 inbound and outbound calls per day related to truck breakdowns and roadside assistance.
• Manage cases from initial intake to final billing using Salesforce and other internal systems.
• Utilize mapping tools to pinpoint truck locations and identify the nearest service providers or truck shops.
• Make 5–7 outbound calls per case to coordinate service and follow-up.
• Determine and deploy appropriate service resources based on the nature of the breakdown.
• Monitor job progress and provide timely updates to customers throughout the service lifecycle.
• Document all case activity and communications in Salesforce with accuracy and attention to detail.
• Communicate effectively with internal teams and external service providers to ensure swift resolution.
• Establish and confirm method of payment for services rendered.
• Provide non-emergency service scheduling and support for contract maintenance customers.

Qualifications

Must-Have:

• Minimum 1 year of customer service experience, preferably in a fast-paced environment.
• Strong computer proficiency, including navigating multiple systems (Salesforce experience preferred).
• Excellent multitasking skills; ability to manage calls at various stages of resolution.

Nice-to-Have:

• Experience in automotive services or truck maintenance.
• Prior dispatching experience.
• Familiarity with Salesforce or similar CRM platforms.
• Bilingual in Spanish or French is a strong plus.

Work Environment & Schedule

• On-site call center with 50+ team members.
• Candidates must be comfortable working at a desk with a headset for the full 8-hour shift.
• Choose from one of the following shift options:

1. Mon–Tues, Fri–Sun starting at 3:00 AM
2. Mon–Wed, Fri–Sat starting at 4:00 AM
3. Mon–Wed, Fri–Sat starting at 9:30 AM
4. Mon, Thu–Sun starting at 2:00 PM
5. Mon–Tue, Fri–Sun starting at 11:00 AM
6. Mon–Wed, Sat–Sun starting at 7:30 PM
7. Mon–Tues, Thu–Sat starting at 5:30 AM

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Renton,WA.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales call center, you could find the career boost youre looking for!

What you'll be doing.

At NWA, we pride ourselves in providing exceptional customer service. As a Customer Service Representative for our Pension Services department call center, you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will:

• Timely and accurately answer questions from our customers
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer
• Perform a variety of other clerical related tasks and back up the receptionist

*This position is located onsite at our Seattle, WA office. Training begins on July 23rd, 2025.

Who you are.

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy . Proficient with technology, intermediate level with Excel and Word
• Bilingual. Fluent in Spanish (highly preferred)

Who we are.

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect.

• Union scale wages, raises every 6 months, starting at $20.76/hr. up to $25.40/hr.
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leaveand 10 Holidays
• Strong team environment with good work-life balance

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation.

Interested in building your career at Northwest Administrators, Inc? Get future opportunities sent straight to your email.

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As set forth in Northwest Administrators, Inc.s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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#J-18808-Ljbffr

Professional Summary

As a Customer Service Representative, you will play a critical role in supporting commercial truck drivers during roadside emergencies. You will manage breakdown cases from initial intake through resolution and billing, ensuring timely and effective service coordination. This fast-paced, unscripted call center environment requires strong communication, multitasking, and problem-solving skills. You’ll be the key point of contact between customers and service providers, helping to minimize downtime and deliver exceptional support.

Key Responsibilities

• Handle an average of 35 inbound and outbound calls per day related to truck breakdowns and roadside assistance.
• Manage cases from initial intake to final billing using Salesforce and other internal systems.
• Utilize mapping tools to pinpoint truck locations and identify the nearest service providers or truck shops.
• Make 5–7 outbound calls per case to coordinate service and follow-up.
• Determine and deploy appropriate service resources based on the nature of the breakdown.
• Monitor job progress and provide timely updates to customers throughout the service lifecycle.
• Document all case activity and communications in Salesforce with accuracy and attention to detail.
• Communicate effectively with internal teams and external service providers to ensure swift resolution.
• Establish and confirm method of payment for services rendered.
• Provide non-emergency service scheduling and support for contract maintenance customers.

Qualifications

Must-Have:

• Minimum 1 year of customer service experience, preferably in a fast-paced environment.
• Strong computer proficiency, including navigating multiple systems (Salesforce experience preferred).
• Excellent multitasking skills; ability to manage calls at various stages of resolution.

Nice-to-Have:

• Experience  in automotive services or truck maintenance.
• Prior dispatching experience.
• Familiarity with Salesforce or similar CRM platforms.
• Bilingual in Spanish or French is a strong plus.

Work Environment & Schedule

• On-site call center with 50+ team members.
• Candidates must be comfortable working at a desk with a headset for the full 8-hour shift.
• Choose from one of the following shift options:

1. Mon–Tues, Fri–Sun starting at 3:00 AM
2. Mon–Wed, Fri–Sat starting at 4:00 AM
3. Mon–Wed, Fri–Sat starting at 9:30 AM
4. Mon, Thu–Sun starting at 2:00 PM
5. Mon–Tue, Fri–Sun starting at 11:00 AM
6. Mon–Wed, Sat–Sun starting at 7:30 PM
7. Mon–Tues, Thu–Sat starting at 5:30 AM

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Renton,WA.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Overview

Customer Service Representative - Call Center in Seattle, WA. Entry level position with fully paid training in a no-sales environment.

What you'll be doing.

As a Customer Service Representative for our Pension Services department call center, you are the front line. You will take calls from customers who have questions about their retirement plan benefits. You will:

• Schedule and assist participants with the secure electronic signing and witnessing of required documents via Zoom
• Timely and accurately answer questions from our customers
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Note: This position is on site in our Eastlake, WA office.

Qualifications

• Organized. Able to juggle and prioritize workloads; strong analytical skills
• Communicator. Strong verbal and written communication and interpersonal skills
• Service Minded. Passion for delivering excellent customer service
• Detailed. Attentive to detail with strong problem-solving abilities
• Technically Savvy. Proficient with technology; intermediate experience with Excel and Word
• Bilingual. Fluent in Spanish (highly preferred)

About Northwest Administrators, Inc.

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. We offer training and development opportunities and a competitive benefits package.

Compensation and Benefits

• Union scale wages, raises every 6 months, starting at $20.76/hr up to $26.29/hr
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, citizenship, or any other characteristic protected by law. NWA prohibits discrimination or harassment based on these characteristics.

Reasonable accommodation is provided for applicants with disabilities to participate in the job application or interview process and to perform essential job functions. To request accommodation, contact Human Resources at

How to apply

Interested in joining Northwest Administrators, Inc? Please submit your application and resume through the company careers portal.

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Description:

Launch Your Career at Holbrook Heating: Inside: Customer Service Representative

Do you thrive in a fast-paced environment and enjoy building positive customer relationships?

Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive hourly rate of $16 to $18.

- Tuesday through Saturday.

- 9:00 am to 5:30 pm

If you are interested in joining our team, please apply!

• Customer Service Representative:
  • Respond to inbound calls and emails, handling customer inquiries and concerns with professionalism.
  • Troubleshoot customer issues and provide efficient resolutions.
  • Build rapport with customers, fostering long-term relationships.
  • Assist with administrative tasks to maintain efficient operations.

Requirements:

You're a great fit if you:

Must be willing to work in office during scheduled hours.

• Possess excellent communication and interpersonal skills.
• Thrive in a collaborative and fast-paced work environment.
• Enjoy problem-solving and exceeding customer expectations.
• Are a detail-oriented individual with strong organizational skills.
• Have a willingness to learn and grow within the HVAC industry.
• High School Diploma
• On site

Bonus points if you have:

• Experience in sales, customer service, or a related field.
• Working knowledge of HVAC equipment and services (a plus, but not required).

Compensation details: 16-18 Hourly Wage

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