Reception / Customer Care

Brandon, Florida Leasure Automotive

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Job Description

Job Summary

Leasure Automotive is a reputable, family owned auto repair shop that takes pride in treating our customers like family. We're looking for a friendly, organized, and reliable Reception/Customer Care Representative to be the welcoming face of our shop.

Responsibilities

  • Strong communication and people skills
  • Friendly, positive attitude and professional demeanor
  • Basic computer and phone skills (experience with scheduling a plus)
  • Ability to stay organized and handle multiple tasks
  • Previous customer service or reception experience preferred (auto industry experience a bonus, but not required)

Requirements

  • Maintain a clean and organized reception area to create a welcoming environment.
  • Experience in a front desk or receptionist role is preferred.
  • Strong computer skills with the ability to learn new software quickly.
  • Excellent organizational skills with the ability to manage multiple tasks simultaneously.
  • Bilingual candidates are highly desirable to assist diverse clientele.
  • Strong customer service orientation with effective phone etiquette.
  • Strong time management skills with the ability to prioritize tasks effectively.

What We Offer:

  • Monday – Friday schedule (no weekends)
  • Competitive pay based on experience
  • Supportive, family-oriented team environment
  • Opportunities to learn about the auto repair industry

If you enjoy helping people and want to be part of a team that values honesty, hard work, and customer care, we'd love to meet you

Apply in person at 2015 Town Center Blvd, Brandon, Hiring Immediately.

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 45 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Ability to Commute:

  • Brandon, FL Required)

Work Location: In person

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Customer Care Representative I

33603 Tampa, Florida Elevance Health

Posted 5 days ago

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Job Description

**Customer Care Representative I**
**Location** : Virtual; This role enables associates to work virtually full-tine, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
_Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law_
**Hours** : Monday - Friday, an 8-hour shift between 8:00 am - 12:00 am (midnight) EST.
The **Customer Care Representative** is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
**How will you make an impact:**
+ Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
+ Analyzes problems and provides information/solutions.
+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.
+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
+ Researches and analyzes data to address operational challenges and customer service issues.
+ Provides external and internal customers with requested information.
+ Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
+ Uses computerized systems for tracking, information gathering and troubleshooting.
+ Outbound calls are conducted in the ZipDrug business area.
**Minimum Requirements:**
+ Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities and Qualifications:**
+ For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
+ Experience in a high-volume call center environment is strongly preferred.
+ Preferred candidates will have previous call center experience.
+ The ideal candidate is tech-savvy and capable of multitasking in a fast-paced environment.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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Customer Service

Tampa, Florida Chadwell Supply

Posted today

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Job Description

Smart, Innovative, and Hard-working? Perfect We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2023 Top Employer in the Supplier Category.

Benefits that drive themselves

  • Competitive Hourly Wage of $18.00/ hour
  • Full Time: Monday-Friday, 9 am - 6 pm.
  • Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends
  • We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual, paid holidays off, and more
  • Employee Discount Program
  • Long-term Career Opportunities Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 28 Branches across the Country.
  • Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, and 2024

Overview

The Renovation Coordinator is responsible for fielding all incoming requests to the Department and distributing if necessary. Monitor REN Queues and process Quotes, Orders, and Returns in a timely manner to ensure delivery within the expected time frame.

How you will make an Impact

  • Be responsible for fielding all incoming renovation-related inquiries via telephone, emails, website, and fax.
  • Maintain accurate documentation of Quotes and Orders.
  • Meet acceptable turnaround times, as required for Quotes, Returns, and Orders.
  • Review and process Return Authorizations (RGA) promptly.
  • Monitor Renovation queues.
  • Web support for renovations.
What you will need
  • Have good interpersonal skills and be able to effectively communicate with vendors, managers, and coworkers.
  • Be proficient in Microsoft Outlook, Word, and Excel.
  • Have strong process analysis and improvement skills.
  • Be able to work in a self-managed team environment. This includes cooperatively scheduling work, meetings, and team task assignments.
INDCS

v1NVREc4PA

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Customer Service

Tampa, Florida MaintenX

Posted today

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Job Description

Regional Service Assistant-HVAC Division

Tampa, FL

"24/7 MaintenX, We keep business running"

MaintenX International is a fully licensed, general contracting company with a focus on total facility maintenance and repair. This position is an entry level position. This position will perform a wide range of administrative and office support activities for the HVAC team. Candidates should feel comfortable both in a team environment and working independently. Communicate both written and verbally with customers and subcontractors. This position will report to the Regional Service Manager and assist in any special projects as needed.

At MaintenX, our customers rely on us to keep their business running, as a Regional Service Assistant you are an integral part of ensuring that we meet and exceed this expectation. In this critical support role, the Regional Service Assistant will be trusted to use their experience and knowledge to provide excellent customer service.

Job Responsibilities:

  • Gather information and learn how to prepare a quote that will be sent to the customer on a daily basis.
  • Assist Service team with performing data entry, scheduling jobs, and following up on estimated time of arrival for parts ordered.
  • Assist with supplier and vendors purchase orders.
  • Contact Service Partners to obtain needed paperwork.
  • Qualify Work Orders at store manager level.
  • Must have excellent verbal and written communication skills.
  • Must have strong organizational and time management skills.
  • Must be able to work well in a team atmosphere.

Regional Service Assistant

A successful candidate for the role of Regional Service Assistant is highly motivated and is able to solve problems. Our Regional Service Assistant is knowledgeable and will go above and beyond in providing a high level of customer service for our internal team.

Additional requirements of the Regional Service Assistant:

  • High School Diploma or GED
  • 1-3 years' experience in customer service environment servicing facilities maintenance
  • Ability to pass a background check, drug screen.
  • Ability to work overtime hours as needed – we are a 24/7 maintenance facility.
  • This is a full-time position, Monday-Friday.

Benefits:

We value our Service Team and provide an excellent benefits package including:

  • Medical, Dental, and Vision Insurance with a generous portion paid for by the company
  • Company Paid Basic Life Insurance and Short and Long Term Disability
  • 401(k) Retirement Plan with Company Match
  • Paid Vacations and Personal Days
  • Paid Holidays and Sick Days
  • On-Site Kitchen
  • Company Sponsored Lunches
  • Personal Cell Phone Service Discount through Company Cell Phone Carrier
  • Opportunity for career growth

Compensation: $15-$20 hourly based on experience

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Customer Service

Tampa, Florida Orlando Marketing Group, Inc.

Posted today

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Job Description

Our company has an exciting opening for a Customer Service & Sales Representative role that will consist of delivering a positive customer experience, directly educating customers on the products and services, and being their main point of contact throughout the sales process. The Customer Service & Sales Representative is a crucial role as the position consists of communicating with customers, executing product strategies and sales campaigns, building customers acquisition and retention, boosting customer engagement, and handling all sales inquiries.

The Customer Service & Sales Representative will receive full training and development to enhance their skill set. The Customer Service & Sales Representative will also have the opportunity to train in the various aspects of the sales cycle expanding their credentials to even higher levels. Being a part of our company, you will work with other team members to meet customer demands and increase revenue.

Customer Service & Sales Representative Responsibilities:

  • Connect with customers in person on a daily basis educating them of productions and services available
  • Provide customers with detailed and accurate information to ensure product fulfillment and customer satisfaction and sales orders
  • Branch into different departments and learn all areas of the company, including sales and client relations to increase revenue
  • Facilitate order processing by taking down customer personal information in a professional manner
  • Navigate local markets and territory strategies to obtain new customer acquisitions
  • Work with Customer Service & Sales Representative team members to expand development and responsibilities within the company to grow to a higher professional level

Customer Service & Sales Representative Requirements:

  • Excellent communication skills; must be comfortable with customer interactions
  • Proficient problem solving abilities
  • Reliable transportation
  • Must be 18 years or older
  • Enthusiastic about building in-person relationships and overturning objections

Job Type: Full-time

Pay: $ $1,600.00 per week

Work Location: In person

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Customer Service-Bank

33647 Tampa, Florida USAA

Posted 1 day ago

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Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.

Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

  • Handles inbound member calls in a high volume fast-paced contact center environment

  • Utilizes effective communication and probing questions to identify member needs

  • Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources

  • Provides relevant solutions while following written policies and procedures

  • Advises and educates members on digital tools and resources

  • Utilizes critical thinking to determine additional member needs and solutions

  • Demonstrates ability to attract new members and expand relationships with current members through product acquisition

  • Provides exceptional member service by demonstrating empathy, active listening, and professionalism

  • Exemplifies strong time management skills by closely adhering to assigned work schedule

  • Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time

  • Embraces continuous improvement and development through coaching and collaboration with manager and team members

What you have:

  • High School Diploma or General Equivalency Diploma required.

  • Up to 1 year of customer service, financial services member contact experience or military experience.

  • Strong interpersonal and communication skills.

  • Ability to prioritize and multi-task, including navigating through multiple business applications.

  • Successful completion of a job-related assessment is required.

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner

  • 1 year of customer contact experience in a needs-based sales environment

  • Prior experience in a fast-paced contact center environment

  • 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Customer Service Advisor

33647 Tampa, Florida USAA

Posted 1 day ago

Job Viewed

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Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.

Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

  • Handles inbound member calls in a high volume fast-paced contact center environment

  • Utilizes effective communication and probing questions to identify member needs

  • Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources

  • Provides relevant solutions while following written policies and procedures

  • Advises and educates members on digital tools and resources

  • Utilizes critical thinking to determine additional member needs and solutions

  • Demonstrates ability to attract new members and expand relationships with current members through product acquisition

  • Provides exceptional member service by demonstrating empathy, active listening, and professionalism

  • Exemplifies strong time management skills by closely adhering to assigned work schedule

  • Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time

  • Embraces continuous improvement and development through coaching and collaboration with manager and team members

What you have:

  • High School Diploma or General Equivalency Diploma required.

  • Up to 1 year of customer service, financial services member contact experience or military experience.

  • Strong interpersonal and communication skills.

  • Ability to prioritize and multi-task, including navigating through multiple business applications.

  • Successful completion of a job-related assessment is required.

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner

  • 1 year of customer contact experience in a needs-based sales environment

  • Prior experience in a fast-paced contact center environment

  • 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Customer Service Advisor

33601 Tampa, Florida USAA

Posted 1 day ago

Job Viewed

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Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing.

Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.

Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

For new hires starting in August, September, October , November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.

We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office . This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.

As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.

What you'll do:

  • Facilitate the member experience by answering phone calls, emails, and other requests from members.
  • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
  • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
  • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
  • Maintain required Property & Casualty (P&C) licenses and state registrations.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or GED equivalent
  • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed
  • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
  • Ability to prioritize and multi-task, including navigating through multiple business applications

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner
  • Prior experience in a fast-paced contact center environment

Compensation range: The hiring range for this position is: $6,370 - 50,300.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Customer Service Advisor

33602 Tampa, Florida USAA Careers

Posted 1 day ago

Job Viewed

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Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.

Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

  • Handles inbound member calls in a high volume fast-paced contact center environment

  • Utilizes effective communication and probing questions to identify member needs

  • Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources

  • Provides relevant solutions while following written policies and procedures

  • Advises and educates members on digital tools and resources

  • Utilizes critical thinking to determine additional member needs and solutions

  • Demonstrates ability to attract new members and expand relationships with current members through product acquisition

  • Provides exceptional member service by demonstrating empathy, active listening, and professionalism

  • Exemplifies strong time management skills by closely adhering to assigned work schedule

  • Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time

  • Embraces continuous improvement and development through coaching and collaboration with manager and team members

What you have:

  • High School Diploma or General Equivalency Diploma required.

  • Up to 1 year of customer service, financial services member contact experience or military experience.

  • Strong interpersonal and communication skills.

  • Ability to prioritize and multi-task, including navigating through multiple business applications.

  • Successful completion of a job-related assessment is required.

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner

  • 1 year of customer contact experience in a needs-based sales environment

  • Prior experience in a fast-paced contact center environment

  • 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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