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Career Opportunity: Customer Relations Specialist with Better Business Bureau in Cincinnati, OH

Are you ready to join an organization that sets the standard for ethics and excellence in business? Are you an excellent listener? Do you thrive in answering questions and providing effective solutions to customers? If so, join BBB Cincinnati!

Better Business Bureau | Cincinnati is seeking a Customer Relations Specialist for our Marketplace Resource team to provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions. You will also assist in the development and maintenance of BBB’s Business Profiles. You will be the primary person responsible for taking incoming calls. Your mission is to assist in resolving complaints, providing excellent customer service, and keeping our Business Profiles timely and relevant.

QUALIFICATIONS AND SKILLS:

To be successful in this role, you must be organized and thorough with keen attention to detail, yet efficient and able to meet deadlines. You must also be a skilled communicator who approaches issues with curiosity and uses a collaborative problem-solving approach. Sound decision making, active and effective listening, time management, and practical AI familiarity are a must to effectively perform this role.

Other qualifications include:

• Associate Degree or equivalent work experience
• 2 plus years of relevant experience in a customer supporting role, preferred
• Strong computer skills including G Suite and knowledgeable about Internet research tools
• Commitment to providing outstanding customer service to our customers
• Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
• Strong active listening skills, ability to investigate problems and to develop solutions
• Ability to manage conflict in a positive and constructive fashion
• Ability to understand internal policies and procedures and to communicate them to internal and external customers
• Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
• Professional speaking voice & excellent telephone etiquette

Learn more about the BBB at .

Apply online at or email to join a GREAT team with great work benefits!

Employer is EEO/M/F/V/D.

Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.

We light the world's most beautiful spaces.

Position Summary: Work directly with customers to process and problem solve orders, always ensuring that it is easier to do business with Lucifer Lighting than any other lighting manufacturer.

Essential Duties and Responsibilities:

• Successful territory management- Offer best-in-class customer service, building deep relationships with our sales representatives and customers.
• Steward all aspects of orders, including expedites, credit holds, returns, freight quotes, and shipment methods.
• Problem solve at the highest level to ensure that we never say “no” to our customers; always offering them alternate suggestions and recommendations that will meet their needs.
• Market products and initiatives to our sales representatives and train them to ensure their understanding of the benefits and features of each.
• Stay up to date with new product launches with the ability to distinguish key features; able to offer up alternative product offerings.

Knowledge, Skills and Abilities:

• Effective listening skills and emotional intelligence, with ability to read between the lines
• Ability to comprehend technical details and technical literacy
• Strong organizational skills and highly-developed attention to detail
• Feels a sense of ownership over responsibilities
• Positive personality and enjoys assisting customers by telephone
• Solid computer skills
• Excel in a fast-paced work environment with a bent towards collaboration
• Proficiency with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint
• Very strong verbal and written communication skills
• Independent, self-starter

Required Education and Experience:

• At least two years of experience in roles involving customer support.
• Bachelor’s degree in Communications, Business Administration, Business Management, or related discipline.

Preferred Qualifications

• Experience in the lighting industry.
• Familiarity with Infor Syteline ERP and/ or Salesforce CRM.

Working Environment:

• Smoke free workplace.

Lucifer Lighting Company is an equal opportunity employer.