46 Customer Service Software jobs in Herriman

Technical Support | Salt Lake City, Utah, United States

Position: Technical Support

Location: Salt Lake City, UT 84120

Duration: 3+ Months Contract

Pay Rate: $15.54/hr on W2

Hybrid Schedule:

Expected in-office days: 3 times a week

Expected remote days: 2 times a week

Daily working hours: The schedules can fall anywhere from 6am-7pm EST sun-sat.

Job Profile Summary:

• Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals.
• Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment.
• Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution.
• Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.

***This position is Remote***

Job Summary

This position is responsible for managing TSMs' activities, oversee TSM growth and development, and coordinate with functional leaders and process owners to ensure all systems are working properly, so timely and effective customer service expectations are met and/or exceeded at all times. Works toward and assist in the achievement of individual, team and department goals, objective and initiatives.

What you will do

• Develop and implement customer service policies and procedures
• Monitor customer interactions and ensure high-quality service is provided
• Analyze data and feedback to improve customer service performance
• Collaborate with other departments to enhance the overall customer experience
• Stay up-to-date with industry trends and incorporate best practices into customer service strategy
• Demand and resource planning based on volume trends (i.e., attrition, training, product changes, releases, press releases, et al.).
• Actively seek to improve the customer experience, ensuring high-quality customer service by participating in the escalation and quality control process monitoring and improvement.
• Coach and train Supervisors and Managers in department processes, career pathing, and mentor leadership skills needed to perform effectively in their positions
• Monitor department statistical reports and coach management team where necessary to ensure timely and best-in-class customer service.
• Coordinate with operations to facilitate the creation of project plans with proper scoping, estimates, and resourcing
• Mentor and ensure each supervisor's team is meeting department targets and goals.
• Handle high-level customer escalations with applicable individuals, groups, and departments.
• Work with the leadership team and operations to recommend process improvement and lead implementation of determined changes across all support teams to ensure an effortless and high-quality experience for customers and technicians.
• Participate in special projects and perform other duties and required

Qualifications

Must have:

• Minimum of 10 years of experience in customer service, with at least 3 years in a leadership role
• Proven track record of driving customer satisfaction, retention, and loyalty through effective customer service strategies
• Experience in managing customer service operations across multiple channels and geographies
• Strong leadership and people management skills, with a focus on coaching, mentoring, and developing staff
• Excellent communication, interpersonal, and problem-solving skills; effective with senior management and key stakeholders
• Ability to work in a fast-paced and dynamic environment and adapt to changing priorities and business needs
• Passion for delivering exceptional customer service and a customer-centric mindsetExcellent management and leadership skills and ability to attract, retain, motivate, develop, and mentor team members for high performance
• Outstanding verbal and written communication skills and ability to resolve disputes effectively
• Outstanding presentation and public speaking skills
• Exceptional independent decision-making, analysis, and problem-solving skills
• Understand, interpret, and act on financial information that contributes to business profitability
• Ability to plan and manage complex and successful projects; understand available resources, develop timelines, budget, and assign areas of responsibility
• Lead teams to achieve company goals and solve complex business issues in creative and effective ways
• Outstanding planning and organizational skills and techniques
• Strong negotiating skills and ability to effectively manage internal and external relationships
• Ability to influence, build relationships, understand organizational complexities, manage conflict, and navigate politics
• Broad and wide range of professional and managerial skills with a complete understanding of industry practices and company policies and procedures
• Ability to lead and develop virtual teams
• Outstanding in multiple technical and business skills
• Travel is required as needed to perform onsite visits to customers and attend conferences
• Produce meaning dashboards and reports for business insights to guide strategic initiatives
• Ability to coach and guide others as they motivate, lead, and discipline personnel where applicable.
• The ability to professionally handle and resolve stressful situations will be required
• Ability to drive results while appropriately managing personnel

Nice to have:

• Bachelor's Degree in CS, business, marketing, or related field
• Knowledge of ITEL, SM, KCS, CXOne, WFM, QM, Salesforce workflows, Domo, and/or Agile methodologies are a plus
  
  The posted range for this position is 108,720.00 - $160,000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 15% bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.

Job Summary This position is responsible for managing TSMs' activities, overseeing TSM growth and development, and coordinating with functional leaders and process owners to ensure all systems are functioning properly. The goal is to meet or exceed customer service expectations consistently. The role involves working towards and assisting in achieving individual, team, and department goals, objectives, and initiatives. What you will do Develop and implement customer service policies and procedures. Monitor customer interactions to ensure high-quality service. Analyze data and feedback to improve customer service performance. Collaborate with other departments to enhance the overall customer experience. Stay updated with industry trends and incorporate best practices into customer service strategies. Plan demand and resources based on volume trends (e.g., attrition, training, product changes, releases, press releases). Participate in escalation and quality control processes to improve customer experience. Coach and train Supervisors and Managers in department processes, career development, and leadership skills. Monitor department reports and coach management teams to ensure excellent customer service. Coordinate with operations to create project plans with proper scope, estimates, and resources. Mentor supervisors and ensure their teams meet department targets and goals. Handle high-level customer escalations with relevant stakeholders. Work with leadership and operations to recommend and implement process improvements for a seamless customer experience. Participate in special projects and perform other duties as required. Qualifications Must have: At least 10 years of experience in customer service, including a minimum of 3 years in a leadership role. Proven success in driving customer satisfaction, retention, and loyalty. Experience managing customer service operations across multiple channels and regions. Strong leadership and people management skills, with an emphasis on coaching and development. Excellent communication, interpersonal, and problem-solving skills, effective with senior management and stakeholders. Ability to adapt in a fast-paced, dynamic environment. Passion for delivering exceptional customer service and a customer-centric approach. Outstanding verbal and written communication skills, with the ability to resolve disputes effectively. Strong presentation and public speaking skills. Exceptional decision-making, analysis, and problem-solving skills. Ability to interpret financial information and contribute to business profitability. Experience planning and managing complex projects, including resource allocation and timelines. Leadership skills to motivate teams and achieve company goals. Excellent organizational and planning skills. Negotiation skills and ability to manage relationships. Ability to influence, build relationships, manage conflicts, and navigate organizational politics. Comprehensive understanding of industry practices, company policies, and procedures. Experience leading and developing virtual teams. Technical and business skills across multiple areas. Willingness to travel as needed for onsite visits and conferences. Ability to produce dashboards and reports for strategic insights. Capability to coach and guide personnel effectively. Professional handling and resolution of stressful situations. Ability to drive results while managing personnel appropriately. Nice to have: Bachelor's Degree in CS, Business, Marketing, or related field. Knowledge of ITEL, SM, KCS, CXOne, WFM, QM, Salesforce workflows, Domo, and/or Agile methodologies is a plus. Salary range for this position is $108,720.00 - $149,000.00, depending on experience, skills, location, and other factors. The role is eligible for a 15% bonus, not included in the base salary range. What you get as a Henry Schein One Employee A supportive work environment with talented colleagues. Opportunities for career growth in the healthcare technology industry. Competitive salary and benefits, including medical, dental, vision, 401K with matching, PTO, parental leave, disability, wellness programs, and educational benefits. About Henry Schein One Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. We offer seamless, integrated solutions to our users. Our success stems from our people. We promote diversity, inclusion, professional development, and a healthy work-life balance. Recognized as a top employer in Utah in 2022, we are committed to fostering an innovative and collaborative environment. Henry Schein, Inc. is an Equal Employment Opportunity Employer. We do not discriminate based on race, color, religion, creed, national origin, disability, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other protected status. Note: We are unable to hire individuals residing in certain US territories at this time. #J-18808-Ljbffr

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

• Direct management responsibilities for all designated resources, team objectives, morale and culture
• Motivate the team to deliver exceptional customer experiences
• Setting quarterly individual goals and providing ongoing performance feedback as well as formal performance appraisals
• Attract, hire and retain top talent for each functional role
• Evaluate measurement criteria to evaluate trends in organizational performance, including: customer satisfaction, operating efficiency, and product quality
• Advocate for your team to drive global visibility and collaborate across boundaries on process improvements, customer concerns, and local business objectives
• Engaging in support of key accounts and critical issue management
• Own one or more global programs for the Support leadership team
• Partner with the Customer Success and Engineering leadership team to drive efficiency with product teams

• Minimum of 3 years of experience managing people in a fast-paced, enterprise-level, critical software support environment.
• Core skills/competencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Business Insight, and Technical Curiosity
• Act as a role model to others: sets an example of integrity, ethical behavior and professionalism
• Outstanding organizational skills: capable of prioritizing, managing, multi-tasking, and completing projects across various functions
• Superior communications skills (presentation, written, and verbal) to effectively interact with all levels of professional staff. Ability to explain complex concepts simply
• Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
• Familiarity with SaaS solutions or Adobe Digital Experience solutions a plus

Details

Open Date 07/07/2025

Requisition Number PRN42365B

Job Title Technical Support Analyst

Working Title Technical Support Analyst

Job Grade E

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area Academic Affairs

Department 00062 - School of Computing

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 39300 to 72700

Close Date 08/01/2025

Priority Review Date (Note - Posting may close at any time) 07/21/2025

Job Summary

Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff.

Responsibilities

Creating specifications for new computer builds and handling the assembly of equipment. Inventory tracking and purchasing of new equipment. Maintenance of computer hardware, equipment racks, UPS systems and power distribution equipment. Troubleshooting hardware issues, including physical networking. Creation and maintenance of related documentation.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires an associate degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 2-5 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at ( for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at ( or ( or University Human Resource Management at ( if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

1. $125M Series C at $1B valuation
2. Manage more than 38 million patient records
3. 100% + annual revenue growth
4. Top 10% of Inc. 5000 (2022)

• Problem-Solving is in our DNA: We embrace complexity and thrive on solving challenging problems with innovative solutions.
• Cutting-Edge Technology: We leverage the latest AI-driven tools to support our customers and streamline internal workflows.
• Team Sport Philosophy: We all help each other with tough problems, knowing that when everybody succeeds, we all succeed. Our structure includes both individual KPIs as well as team goals to ensure collective achievement and shared success.
• Strategic Consultants: As experts on our platform, we consult with our customers and advise on best practices to improve their business operations.

• Analytical Mindset: A passion for solving complex problems creatively.
• Experience: Minimum of 3+ years in a professional setting, bonus for technical experience.
• Startup Spirit : A strong desire to be part of a high-growth startup environment.
• Communication Skills: Excellent verbal and written communication skills with high attention to detail.
• Educational Background: BS degree from a top university (or equivalent experience).

• Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
• Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
• Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO

Summary/Objective

The technical support associate responds to telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's wireless hardware and software products. Associate will be working directly with company's direct customers and various partners (OEM, VAR, SI). Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action.

Many support calls are routine but some may require deviation from traditional answers. Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise. Handles situations which require adaptation of response or research according to unique customer situations. May orient, train, and support other Monnit employees. Maintains log of problems so recurring problems can be reported to both hardware and software engineering departments.

Job Responsibilities

- Take support calls, online chats from customers (often times multi-tasking)

- Responding to customer questions via email and ticketing system

- Following trouble shooting steps with customers to determine issues

- Updating customer accounts

- Explaining and support features about software

- Troubleshooting network issues as it pertains to specific Monnit products

- Escalating customer's issues to engineering as needed

- Write support articles as required

Skills/Qualifications

• Maintain a clean, courteous and professional demeanor
• Physically able to sit long hours in front of a computer taking phone calls
• Have great communication skills both written and verbal, and can read and write the English language well
• Have a high level of knowledge working with computers, routers, switches and cellular network
• Possess a good understanding of networking and internet addressing.
• A basic understanding of how radio frequencies work
• Have a minimum of two years previous customer service experience
• Previous call center experience, preferably in a technical support capacity
• Proficiency in typing at least 30WPM is required (you will be required to take a typing test)
• Ability to navigate software applications and operating systems
• Provide exceptional customer service
• Integrity, honesty and punctuality are expected
• Highly driven with an execution focus and strong sense of urgency

Tools Knowledge

On the job training will be provided.

Should be proficient with MS Office products (Excel, Word, PowerPoint, Outlook) and operating systems, shipping program experience such as FedEx, UPS and USPS online is beneficial but not required. Knowledge of CRMs is useful (Sales Force knowledge a plus) but not required.

Overview

At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan.

As a Technical Support Engineer, you will support a diverse set of Java applications, databases, and messaging systems that are on-prem and cloud-based. You will work in a dynamic environment with all aspects of application support, working with Fortune 500 customers located worldwide. The ideal candidate will have strong skills and proven experience debugging applications, working with global customers, multi-tasking, responding to escalations, and prioritizing tasks.

Responsibilities

• Supports existing Java, HTML, Groovy, and Python applications.
• Performs debugging, testing, and troubleshooting of existing software deployments.
• Works with the development team to fix problems that are found and assures that the product quality remains high.
• Works with architects, project management, business owners, and customers to prioritize caseloads.
• Works independently and collaborates well with others.
• Creates root cause analysis reports.
• Identifies application customizations to meet customer's needs.

• Java
• JavaScript
• Bash scripting
• Python
• HTML
• MySQL Database
• JSON
• XML
• LDAP
• Nagios
• TLS Certificates
• Excellent oral and written communication skills
• Linux experience Ubuntu/RHEL/CentOS
• Windows experience Server & Desktop
• Debugging multi-threaded applications
• Experience with Virtual Machine Management

• Familiarity with semiconductor manufacturing procedures
• Protocol knowledge (TCP, VNC, FTP, SSH)
• Security related topics like network security scanning, CVE vulnerabilities, etc.
• Network WAN
• AWS
• Salesforce experience or similar CRM