28,404 Customer Service Strategies jobs in the United States

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.
Description:
The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.
Experience:
1-2 years of helpdesk / call center experience
1-2 years of experience working with "help desk ticketing tools" i.e. Service Now
Experience supporting Work from Home end-users
Experience working remotely as a team member
Skills:
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products including:
Word, Excel, Outlook, PowerPoint
Remote meeting software including:
Microsoft Teams, Cisco WebEx, Zoom
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Non-Technical Requirements:
Great "people skills" with demonstrated ability to communicate with a wide verity of end users including many that have little or no "technical" skills.
The ability to listen to the end user and understand their needs and perspectives.
Sense of urgency in supporting the end user - returning the ability for them to perform their job.
Hardware:
The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.
Secure/quiet location to work
Personal high speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.
Pay and Benefits
The pay range for this position is $16.25 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Coppell,TX.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description
Insight Global is seeking a Help Desk Technician to join a Client Support team for a utility's client. Help Desk Technicians ensure proper computer operations so that end users can accomplish business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.
Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Strong general troubleshooting skills - client computers, iPhones, and iPads
- Technical knowledge of PC and desktop hardware
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current protocols, operating systems, and standards
- Knowledge of Windows-based operating systems
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Strong knowledge of Microsoft Office applications

Description
We are looking for a skilled IT Support member to join our team on a contract basis in Andover, Massachusetts. In this role, you will provide essential IT support to users, focusing on authentication issues and system access. This position offers a unique opportunity to work closely with end-users, leveraging your expertise to deliver effective solutions and improve overall platform usage.
Responsibilities:
- Create and manage ServiceNow tickets to document and resolve user issues.
- Guide users through multi-factor authentication processes and troubleshoot related problems.
- Provide step-by-step support to connect users to company platforms and applications.
- Actively monitor and triage issues for a designated group of approximately 500 users.
- Collaborate with internal teams to develop solutions that enhance user experience and platform engagement.
- Offer basic troubleshooting support for Windows 10 and Active Directory-related issues.
- Utilize the ServiceNow platform to track progress and ensure timely resolution of tickets.
- Contribute to the development of a business case for improved end-user support based on data and insights.
- Address and resolve service desk tickets related to single sign-on (SSO) and multi-factor authentication (MFA) challenges.
Requirements - At least 1 year of experience in an IT support or help desk environment.
- Proficiency in using Active Directory and troubleshooting Windows 10 systems.
- Familiarity with ServiceNow or similar ticketing platforms.
- Strong understanding of multi-factor authentication (MFA) and single sign-on (SSO) processes.
- Ability to manage and resolve service desk tickets efficiently.
- Excellent communication skills to guide users through technical processes.
- Detail-oriented with strong problem-solving abilities.
- Experience in a manufacturing or similar industry is a plus. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

We are Hiring a fully onsite Tier Two Desktop Support Specialist in Plymouth County MA!
Opportunity
Opportunity to join a dynamic Level 2 team within a 20,000-person organization undergoing major IT transformation. The team culture encourages initiative, collaboration, and technical growth. You'll play a key role in high-impact projects like the Windows 11 migration and knowledge sharing across the enterprise. We promote from within and offer a strong career path for the right candidate.
Job Description
Primarily responsible for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work. Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Key Responsibilities:
+ Troubleshoot and resolve escalated support issues onsite and remotely
+ Ensure support tickets are resolved in accordance with SLAs and company procedures
+ Configure hardware/software to customer specifications
+ Author and maintain internal support documentation
+ Deliver support for desktop computers, laptops, peripherals, and mobile devices
+ Install and configure desktop hardware/software using standard procedures
+ Collaborate with vendors and internal teams to resolve issues
+ Work with various Windows system images and support Windows 11 migration
+ Set up and troubleshoot domains, user accounts, and software accounts
+ Configure, test, and troubleshoot network connectivity and wireless access
+ Perform hardware upgrades and replacements
+ Format, install, maintain, and troubleshoot desktop/laptop systems
+ Occasionally supplement desk-side support team during vacations or acquisitions
+ Travel to acquisition sites may be requested but is not required
Skills and Experience
+ 3-5 years experience providing remote and hands-on support in a corporate setting, ideally in a large enterprise environment
+ Strong troubleshooting skills across Windows 10/11, O365, SharePoint, OneDrive, and browser-based applications (e.g., Microsoft Edge, Adobe Acrobat)
+ Experience with ServiceNow or similar ticketing systems, and remote support tools (e.g., Zoho)
Additional Skills & Qualifications
+ Experience working with offshore teams (e.g., 8 L1 techs in India, 4 local )
+ Familiarity with Microsoft Intune and Azure AD (Group Policy not required)
+ Strong communication skills, with ability to explain technical issues in layman's terms
+ Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
+ Ability to create and maintain internal knowledge articles
+ Printer troubleshooting experience, especially in remote environments
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwell,MA.
Application Deadline
This position is anticipated to close on Oct 28, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Help Desk Specialist
Annapolis Junction, MD ( -ACS
Description
Athenix Solutions Group is looking for multiple Help Desk Specialists for a large program in the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support. They will provide phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. This individual will serve as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
**Responsibilities** :
+ Utilize work aids to resolve tickets at lowest level of support
+ Receive, triage and route tickets to Tier 2 Help Desk according
+ Compile and organize data for monthly status reports
+ Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
+ Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket
+ Assist users with account creation, accessing and using IT systems
+ Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes
+ Analyze, log and track issue and problem tickets related to Intelink application
+ Provide trend analysis and metrics to the Government based on gather data and monthly status reports
+ Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
+ Provide daily written and oral communications, make recommendations for improving documentation
+ Attend weekly meeting to apprise the Government on the status of tickets and any issues/problems with resolving tickets
+ Update and maintain the Help Desk Handbook to stay consistent with current processes and procedures
+ Provide recommendations to the Government on issues/problems identified and reported in trend analysis
+ Provides daily supervision and direction to Help Desk staff that are responsible for phone and in-person support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS application
Requirements
**All openings require a TS/SCI with polygraph clearance to start.**
The Level 0 Help Desk Specialist shall possess the following capabilities:
+ Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
+ **Certifications: Compliance with DoD -M with a minimum certification of IAT Level I**
The Level 1 Help Desk Specialist shall possess the following capabilities:
+ Two (2) years demonstrated Help Desk experience. Bachelor's degree in a Technical, Math or Business discipline from an accredited college or University is required. Four (4) years of additional Help Desk experience with an Associates or six (6) years experience may be substituted for a Bachelor's degree.
+ **Certifications: Compliance with DoD -M with a minimum certification of IAT Level I**
The Level 2 Help Desk Specialist shall possess the following capabilities:
+ Five (5) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. An additional seven (7) years with an Associate's Degree or an additional nine (9) years experience may be substituted for the Bachelor's Degree.
+ Demonstrated experience of at least two (2) year shall be within the (Domain area).
+ **Certifications: Compliance with DoD -M with a minimum certification of IAT Level II**
The Level 3 Help Desk Specialist shall possess the following capabilities:
+ Six (6) years of Help Desk experience with a Master's Degree in a Technical, Business or Math related field. An additional ten (10) years experience with an Associate's Degree or an additional eight (8) years experience with a Bachelor's Degree or an additional twelve (12) years experience may be substituted for the Master's Degree.
+ Demonstrated experience of at least four (4) year shall be within the (Domain area).
+ **Certifications: Compliance with DoD -M with a minimum certification of IAT Level II**
**_Equal Opportunity Employer, including disability and protected veteran status._**
Salary Description