1475 Customer Service jobs in La Puente

• Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
• Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
• Provide accurate information regarding products, services, and promotions
• Update customer records and data in the system
• Assist in processing orders and returns
• Follow company policies and procedures to ensure quality service
• Collaborate with team members and supervisors to improve customer service strategies
• Meet or exceed performance targets, including call handling time and customer satisfaction ratings

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1+ year of experience in a customer service or call center environment preferred
• Strong verbal communication and interpersonal skills
• Ability to handle challenging customer situations with patience and professionalism
• Excellent problem-solving abilities
• Basic computer skills with the ability to learn new systems quickly
• Bilingual (English/Spanish) is a plus

• Competitive salary with opportunities for performance-based raises
• Professional development and growth opportunities within the company
• Health insurance options
• Paid time off and holidays
• 401(k) plan
• A positive, supportive, and inclusive work environment

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NOW HIRING: Customer Service & Client Relations Associate

At Voyager Consultants, we distinguish ourselves by fostering a fun work environment while consistently delivering exceptional results for clients across various industries. We prioritize the all-around development of their marketing specialists through inspiring and results-driven training programs. Our company is committed to the continuous growth of its associates, offering immersive training to help them gain experience in their new careers. We value our diverse team, strong camaraderie, and focus on productivity and efficiency to achieve client success.

At Voyager Consultants, we believe that every connection counts - especially the human ones. That’s why we’re looking for people-first individuals to join our growing team as Customer Service & Client Relations Associates. If you have a warm voice, an eye for detail, and a passion for helping others, this could be the role that launches your telecom career!

In this role, you’ll be the first person they see when they begin their journey with Frontier. Your role is more than just guiding them through our products; you’re ensuring that every step of the enrollment process is smooth, supportive, and simple.

The Duties of a Customer Service & Client Relations Associate:

Welcome new customers with empathy and enthusiasm, ensuring they feel valued and informed from the very start.

Guide individuals and families through the enrollment process for Frontier’s internet, phone, and streaming services.

Answer questions clearly and confidently, ensuring customers feel secure and well-informed.

Personalize solutions based on customer needs and recommend products and services that add value to their lives.

Troubleshoot minor concerns during onboarding to ensure a smooth transition and an exceptional first impression.

Document interactions accurately and maintain detailed records of customer enrollments in CRM systems.

Hitfigure is an online marketplace where franchised car dealers compete to buy used cars directly from consumers. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.