682 Customer Service jobs in Oregon
Customer Service Representative - Care Oregon Call Center
97015 Clackamas, Oregon
Transdev
Posted today
Job Viewed
Job Description
Transdev in Clackamas ORis hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev is proud to offer:
+ Competitive compensation package of minimum $21.85/HR
+ Paid Training provided
+ Work from home after a week and a half in the office
+ Resume is required
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
+ Comprehensive understanding of policies and procedures
+ Meet or exceed established performance requirements.
+ Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
+ Other duties as required.
Qualifications:
+ High School Diploma, GED or equivalent.
+ Computer literate
+ Excellent customer service skills.
+ Ability to operate standard telephone system.
+ Must be able to work shifts or flexible work schedules as needed.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
+ Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 5771
Pay Group: 2V9
Cost Center: 55458
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
Transdev is proud to offer:
+ Competitive compensation package of minimum $21.85/HR
+ Paid Training provided
+ Work from home after a week and a half in the office
+ Resume is required
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
+ Comprehensive understanding of policies and procedures
+ Meet or exceed established performance requirements.
+ Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
+ Other duties as required.
Qualifications:
+ High School Diploma, GED or equivalent.
+ Computer literate
+ Excellent customer service skills.
+ Ability to operate standard telephone system.
+ Must be able to work shifts or flexible work schedules as needed.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
+ Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Customer Service
Job Type: Full Time
Req ID: 5771
Pay Group: 2V9
Cost Center: 55458
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
View Now
0
Customer Service
97075 Beaverton, Oregon
Adecco US, Inc.
Posted today
Job Viewed
Job Description
**Customer Service Representative (CSR)**
**Location:** Beaverton, OR (Hybrid)
**Pay:** $22/hour
**Schedule:** Hybrid work model with availability required between 5:00 AM - 5:00 PM
**Overview:**
We're seeking dedicated and motivated Customer Service Representatives (CSRs) to join our team in a hybrid role based in Beaverton, OR. As a CSR, you'll be the first point of contact for our customers, providing outstanding support via phone, email, and live chat. Your ability to communicate clearly and professionally, both over the phone and in writing, will be essential to creating positive experiences and driving customer satisfaction. You'll also work closely with sales and service teams to ensure smooth service delivery and customer retention.
**Key Responsibilities:**
+ Serve as the primary point of contact for customers via phone, email, and live chat
+ Respond to inquiries regarding service options, including calibration and repair
+ Actively listen to customer needs and provide tailored solutions
+ Collaborate with sales and service center operations to meet customer expectations and drive revenue
+ Prepare service quotes and RMAs, and recommend additional services when appropriate
+ Ensure customer equipment is effectively managed through the service process
+ Advocate for customer needs while adhering to company policies and procedures
+ Research and troubleshoot to resolve issues promptly and professionally
+ Build and maintain strong relationships with internal and external stakeholders
**Qualifications:**
+ Strong verbal and written communication skills, especially via phone and email
+ Excellent interpersonal skills with a professional and customer-focused demeanor
+ Self-motivated and organized, with strong time-management skills
+ Ability to follow processes and learn quickly in a fast-paced environment
+ Effective problem-solving and troubleshooting abilities
**Preferred Skills:**
+ Previous experience in customer service, sales support, or similar roles
+ Familiarity with calibration or repair services is a plus
+ Proficiency with CRM tools and business software
**What We Offer:**
+ $2/hour starting pay
+ Hybrid work model for work-life balance
+ Opportunities for growth and advancement
+ Supportive team culture and training
**Pay Details:** 22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Location:** Beaverton, OR (Hybrid)
**Pay:** $22/hour
**Schedule:** Hybrid work model with availability required between 5:00 AM - 5:00 PM
**Overview:**
We're seeking dedicated and motivated Customer Service Representatives (CSRs) to join our team in a hybrid role based in Beaverton, OR. As a CSR, you'll be the first point of contact for our customers, providing outstanding support via phone, email, and live chat. Your ability to communicate clearly and professionally, both over the phone and in writing, will be essential to creating positive experiences and driving customer satisfaction. You'll also work closely with sales and service teams to ensure smooth service delivery and customer retention.
**Key Responsibilities:**
+ Serve as the primary point of contact for customers via phone, email, and live chat
+ Respond to inquiries regarding service options, including calibration and repair
+ Actively listen to customer needs and provide tailored solutions
+ Collaborate with sales and service center operations to meet customer expectations and drive revenue
+ Prepare service quotes and RMAs, and recommend additional services when appropriate
+ Ensure customer equipment is effectively managed through the service process
+ Advocate for customer needs while adhering to company policies and procedures
+ Research and troubleshoot to resolve issues promptly and professionally
+ Build and maintain strong relationships with internal and external stakeholders
**Qualifications:**
+ Strong verbal and written communication skills, especially via phone and email
+ Excellent interpersonal skills with a professional and customer-focused demeanor
+ Self-motivated and organized, with strong time-management skills
+ Ability to follow processes and learn quickly in a fast-paced environment
+ Effective problem-solving and troubleshooting abilities
**Preferred Skills:**
+ Previous experience in customer service, sales support, or similar roles
+ Familiarity with calibration or repair services is a plus
+ Proficiency with CRM tools and business software
**What We Offer:**
+ $2/hour starting pay
+ Hybrid work model for work-life balance
+ Opportunities for growth and advancement
+ Supportive team culture and training
**Pay Details:** 22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
View Now
1
Customer Service Support
98520 Junction City, Oregon
Grays Harbor PUD
Posted 3 days ago
Job Viewed
Job Description
Salary: $23.12 - $9.29 Hourly
Location : Aberdeen, WA
Job Type: Full-Time
Job Number: 25-0009
Department: Customer Service
Opening Date: 06/27/2025
Closing Date: Continuous
About the Position
Our Mission
Serve our community with high value utility services at the lowest practical cost.
General Description
Under the supervision of the Customer Service Director and Customer Service Supervisor, provides prompt, courteous, and efficient customer service. Customer Service Support duties include payment processing, mail processing, switchboard, reception and drive-up.
Applicants should have strong interpersonal skills; accurate cash handling experience; personal computer and data entry experience; knowledge of office machines; positive attitude and experience in serving customers. Bilingual skills are highly desirable.
Status: Full-time, Non-exempt, Union
Work Week: Monday - Friday
First Review Date: Monday, July 14, 2025 at 5:00 pm
Hourly Wage Rate:
1st Six Months: 23.12
2nd Six Months: 25.20
3rd Six Months: 27.23
After 18 Months: 29.29
Duties and Responsibilities
Mail
Knowledge, Skills, and Abilities (KSAs)
Education and Experience
One (1) year of experience in customer service or closely related positions, and a solid understanding of effective customer service functions, cash handling, and general office procedures.
Other Requirements
Possess a valid Washington State Driver's license and qualify for the District's auto liability insurance.
EMPLOYEE BENEFITS
As of September 2023
The information below is a summary of the District's employment practices. For complete information and specific criteria refer to the Collective Bargaining Agreement and appropriate District policies.
All provisions in this summary are subject to change.
PAID TIME OFF (PTO) PLAN
The Personal Leave bank is a combined leave bank. It can be used for sickness and vacation and other absences as requested. PTO is accrued each pay-period. Regular, full-time employees earn Personal Leave as indicated below. Personal Leave for part-time employees will be prorated based on hours worked.
HOLIDAYS
The following holidays are observed: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Veterans' Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day, Christmas Eve (when falls on Monday-Thursday).
Each August 1st, regular employees will receive three additional holidays, designated as "Floating Holidays". The Floating Holidays are available on August 1 of each year and must be used within the next 12 months.
RETIREMENT PLAN
The District is a member of the Washington State Public Employee's Retirement System (PERS). Participation is mandatory for all employees in eligible positions. Both the employee and the employer make contributions to the PERS system. PERS determines the percentage of Employee and Employer contributions. Employee contributions are made on a tax-deferred basis.
MEDICAL INSURANCE
Regular employees receive Medical/Vision Insurance. Coverage begins on the first day of the month following employment. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Medical premium for selected coverage.
Employees who retire under PERS or Social Security are provided with the same Medical and Dental coverage as active employees for a period of time equivalent to 1 month of coverage for each month of service, or, until age 65, whichever is sooner. Division of premium is the same as for active employees. Those retirees whose medical coverage extends up to age 65 are eligible for Supplemental Medicare coverage, based on a fixed District premium. Dental coverage ends at age 65.
DENTAL INSURANCE
Dental Insurance is also provided for regular employees. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Dental premium for their selected coverage. Coverage begins on the first day of the month following employment.
LIFE INSURANCE
The District provides a 40,000 basic/double indemnity life insurance policy for each regular employee. In addition, each employee will be insured for Accidental Death & Dismemberment (AD&D) in the amount of 100,000.
Additional Life and/or AD&D Insurance is available for individual purchase.
LONG TERM DISABILITY (LTD) INSURANCE
Following the six-month eligibility requirement, regular employees are provided with LTD Insurance that provides a benefit of 40% of regular earnings. The employee has the option of purchasing an additional 20% of coverage. Benefits are available after the ninetieth day of disability.
DEFERRED COMPENSATION
IRS sponsored plans 401(k) and 457 are available to regular employees. Contributions to such plans are made on a tax-deferred basis. Employees are eligible to participate after six months of employment.
For regular bargaining unit employees with one (1) credited year of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first two percent (2%) of the Participant's effective compensation (maximum of one percent (1 %)).
With two (2) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first four percent (4%) of the Participant's effective compensation (maximum of two percent (2%)).
With three (3) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first six percent (6%) of the Participant's effective compensation (maximum of three percent (3%)).
Thereafter, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first eight percent (8%) of the Participant's effective compensation (maximum of four percent (4%)).
CREDIT UNION
Membership in the Utility Employees Federal Credit Union is offered to the District employees and their families. Payroll deduction is available for deposits and loan payments.
01
Please describe your experience dealing with difficult or upset customers.
02
Please describe your experience performing customer service work.
03
Please describe your experience handling confidential information/documentation.
04
Please describe your experience handling money transactions, including balancing receipts.
05
Please describe your experience working in a team-oriented and fast-paced work environment.
06
Are you bilingual/multilingual? If so, please list all languages you are fluent in.
07
How many years of experience do you have performing customer service functions?
08
Please indicate your skill level using Microsoft Word.
09
Please indicate your skill level using Microsoft Excel.
10
Please indicate your skill level using Microsoft Outlook.
11
Please list any other relevant applications and/or software programs you have experience using, including your skill level with each.
Required Question
Location : Aberdeen, WA
Job Type: Full-Time
Job Number: 25-0009
Department: Customer Service
Opening Date: 06/27/2025
Closing Date: Continuous
About the Position
Our Mission
Serve our community with high value utility services at the lowest practical cost.
General Description
Under the supervision of the Customer Service Director and Customer Service Supervisor, provides prompt, courteous, and efficient customer service. Customer Service Support duties include payment processing, mail processing, switchboard, reception and drive-up.
Applicants should have strong interpersonal skills; accurate cash handling experience; personal computer and data entry experience; knowledge of office machines; positive attitude and experience in serving customers. Bilingual skills are highly desirable.
Status: Full-time, Non-exempt, Union
Work Week: Monday - Friday
First Review Date: Monday, July 14, 2025 at 5:00 pm
Hourly Wage Rate:
1st Six Months: 23.12
2nd Six Months: 25.20
3rd Six Months: 27.23
After 18 Months: 29.29
Duties and Responsibilities
- Pick up and make deliveries.
- Operate mail and payment processing equipment.
- Process inter-office mail.
- Maintain adequate supplies for mail processing in the Customer Service Department.
- Properly dispose of confidential documents from the Customer Service Department.
- Process outgoing mail.
- Operate standard office equipment and machines such as computer, fax, calculator, copy machine, and multi-line telephones.
- Process returned mail.
- Sort and file records, correspondence, contracts and other documents.
- Answer and route incoming calls at switchboard.
- Direct customers to correct departments within the District.
- Provide backup and fill-in for Customer Service as necessary or assigned.
- Respond to customer general billing inquiries, e.g. calculation of residential and/or small commercial billing rates.
- Generate edits and update customer records.
- Serve as the first line of customer contact, which includes handling confidential information and documentation.
- Maintain adequate monetary supply and balance safe.
- Balance and post cash receipts from District offices and pay stations.
- Prepare bank deposits daily.
- Process agency payments.
- Sort and distribute customer correspondence.
- Perform cashiering duties.
- Participate in District sponsored training.
- May be requested to work overtime.
- Process change order requests for Support staff.
- Perform other related duties as assigned.
- Assist in providing training as needed.
Knowledge, Skills, and Abilities (KSAs)
- Experience in clerical functions, including using personal computers, filing, calculators, and ten-key.
- Ability to accurately handle money transactions, including balancing receipts.
- Ability to operate a multi-line switchboard, handling large numbers of calls per day.
- Ability to meet and converse with the public in a courteous and friendly manner.
- Ability to communicate effectively both verbally and in writing and possess exceptionally good* human relations skills.
- Ability to deal tactfully, effectively and courteously with upset customers or when under pressure.
- Ability to use sound judgment when problem solving.
- Ability to establish effective working relationships with District personnel, customers, and the public.
- Ability to understand and follow instructions.
- Ability to work in a large office, dealing with a variety of personality styles.
- Ability to be punctual and regular in attendance.
- Ability to multi-task, plan and manage time effectively.
- Ability to work with or without supervision.
- Knowledge of fundamental mathematics.
- Ability to write and print legibly.
- Ability to use office equipment, including mail processing equipment and a postage machine.
- Ability to maintain confidentiality of restricted or private information and records, and effectively handle sensitive matters.
Education and Experience
- High school diploma or equivalent is required.
- Post high school education or training, or comparable work experience that aligns with the requirements of the position is preferred.
One (1) year of experience in customer service or closely related positions, and a solid understanding of effective customer service functions, cash handling, and general office procedures.
Other Requirements
Possess a valid Washington State Driver's license and qualify for the District's auto liability insurance.
- Work is performed in a busy office setting, with long periods of sitting and/or standing.
- Work may require driving to off-site locations.
- Work involves interaction with customers who may at times be upset and verbally abusive.
EMPLOYEE BENEFITS
As of September 2023
The information below is a summary of the District's employment practices. For complete information and specific criteria refer to the Collective Bargaining Agreement and appropriate District policies.
All provisions in this summary are subject to change.
PAID TIME OFF (PTO) PLAN
The Personal Leave bank is a combined leave bank. It can be used for sickness and vacation and other absences as requested. PTO is accrued each pay-period. Regular, full-time employees earn Personal Leave as indicated below. Personal Leave for part-time employees will be prorated based on hours worked.
HOLIDAYS
The following holidays are observed: New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Veterans' Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day, Christmas Eve (when falls on Monday-Thursday).
Each August 1st, regular employees will receive three additional holidays, designated as "Floating Holidays". The Floating Holidays are available on August 1 of each year and must be used within the next 12 months.
RETIREMENT PLAN
The District is a member of the Washington State Public Employee's Retirement System (PERS). Participation is mandatory for all employees in eligible positions. Both the employee and the employer make contributions to the PERS system. PERS determines the percentage of Employee and Employer contributions. Employee contributions are made on a tax-deferred basis.
MEDICAL INSURANCE
Regular employees receive Medical/Vision Insurance. Coverage begins on the first day of the month following employment. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Medical premium for selected coverage.
Employees who retire under PERS or Social Security are provided with the same Medical and Dental coverage as active employees for a period of time equivalent to 1 month of coverage for each month of service, or, until age 65, whichever is sooner. Division of premium is the same as for active employees. Those retirees whose medical coverage extends up to age 65 are eligible for Supplemental Medicare coverage, based on a fixed District premium. Dental coverage ends at age 65.
DENTAL INSURANCE
Dental Insurance is also provided for regular employees. The District will pay ninety percent (90%) and the employee will pay ten percent (10%) of the total Dental premium for their selected coverage. Coverage begins on the first day of the month following employment.
LIFE INSURANCE
The District provides a 40,000 basic/double indemnity life insurance policy for each regular employee. In addition, each employee will be insured for Accidental Death & Dismemberment (AD&D) in the amount of 100,000.
Additional Life and/or AD&D Insurance is available for individual purchase.
LONG TERM DISABILITY (LTD) INSURANCE
Following the six-month eligibility requirement, regular employees are provided with LTD Insurance that provides a benefit of 40% of regular earnings. The employee has the option of purchasing an additional 20% of coverage. Benefits are available after the ninetieth day of disability.
DEFERRED COMPENSATION
IRS sponsored plans 401(k) and 457 are available to regular employees. Contributions to such plans are made on a tax-deferred basis. Employees are eligible to participate after six months of employment.
For regular bargaining unit employees with one (1) credited year of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first two percent (2%) of the Participant's effective compensation (maximum of one percent (1 %)).
With two (2) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first four percent (4%) of the Participant's effective compensation (maximum of two percent (2%)).
With three (3) credited years of service, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first six percent (6%) of the Participant's effective compensation (maximum of three percent (3%)).
Thereafter, the District will match fifty percent (50%) of the Participant's Voluntary 401(k) deferrals up to the first eight percent (8%) of the Participant's effective compensation (maximum of four percent (4%)).
CREDIT UNION
Membership in the Utility Employees Federal Credit Union is offered to the District employees and their families. Payroll deduction is available for deposits and loan payments.
01
Please describe your experience dealing with difficult or upset customers.
02
Please describe your experience performing customer service work.
03
Please describe your experience handling confidential information/documentation.
04
Please describe your experience handling money transactions, including balancing receipts.
05
Please describe your experience working in a team-oriented and fast-paced work environment.
06
Are you bilingual/multilingual? If so, please list all languages you are fluent in.
07
How many years of experience do you have performing customer service functions?
- 0 to 1 year of experience
- 1 to 3 years of experience.
- 3 to 6 years of experience.
- 6 or more years of experience.
08
Please indicate your skill level using Microsoft Word.
- I have little to no experience using this program.
- I have a basic skill level using this program.
- I have an intermediate skill level using this program.
- I have an advanced skill level using this program.
09
Please indicate your skill level using Microsoft Excel.
- I have little to no experience using this program.
- I have a basic skill level using this program.
- I have an intermediate skill level using this program.
- I have an advanced skill level using this program.
10
Please indicate your skill level using Microsoft Outlook.
- I have little to no experience using this program.
- I have a basic skill level using this program.
- I have an intermediate skill level using this program.
- I have an advanced skill level using this program.
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Please list any other relevant applications and/or software programs you have experience using, including your skill level with each.
Required Question
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Customer Service Representative
97201 Portland
$20 - $40 per hour
muv fitness
Posted 1 day ago
Job Viewed
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Company Details
Whether you are looking to lose a few pounds, put on some muscle, or simply work off the day’s stress, we can help you get there. Our gyms offer countless amenities to help cater to the workouts and fitness regimen that works best for you. Whether it’s one-on-one training or a class setting, you’ll be sure to find the perfect fit with MUV Fitness.
Apply Now
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