68,620 Customer Solutions jobs in the United States

VP, Customer Solutions

Blue Yonder is seeking a strategic and dynamic Vice President, Customer Solutions to lead our Supply Chain Advisory Organizations Demo, POC and Pilot team. This executive will be accountable for shaping and executing the end-to-end strategy that drives compelling customer engagements and accelerates deal closure by showcasing the transformative value of Blue Yonder.

The ideal leader will inspire and develop a high-performing team, foster cross-functional collaboration, and champion the Blue Yonder vision through impactful customer solutions that resonate with customer needs, industry trends and demonstrate value.

What You'll Do:

• Lead and manage the Supply Chain Advisory Organization team responsible for developing, delivering, and continuously improving demos, proofs of concept, and customer pilots.
• Define, communicate, and drive the strategic vision for Custom Demos, POCs, and Pilots, ensuring alignment with sales consulting and broader company objectives.
• Develop and mentor a world-class team skilled in qualifying opportunities and executing high-impact demos and pilots that clearly articulate Blue Yonders product value and ROI.
• Collaborate closely with Sales, Product Management, Marketing, and other internal stakeholders to ensure messaging, demos, and competitive intelligence are aligned and compelling.
• Build and maintain strong, long-term relationships with customers, prospects, and industry leaders to cultivate ongoing business opportunities and drive customer success.
• Regularly engage with customers and prospects to understand their evolving needs and effectively communicate Blue Yonders solution benefits and strategic value.
• Monitor, analyze, and report key performance metrics, wins, and losses, leveraging insights to refine strategies and team performance.
• Lead competitive intelligence efforts, ensuring the team is informed and equipped to address market challenges within the sales cycle.
• Drive innovation in the POC framework, ensuring scalability, quality, and consistency in all demos and pilots delivered.
• Own recruitment, engagement, motivation, and retention of top talent to build a resilient and scalable team.
• Establish clear quarterly and annual goals and objectives for the team, regularly reviewing performance and facilitating continuous professional development.
• Maintain a deep understanding of Blue Yonders product vision, roadmap, integration points, and future enhancements to ensure demos and pilots accurately reflect current and future capabilities.
• Share best practices and educate customers on new Blue Yonder solutions to drive growth and success within their businesses.

Who You Are:

• Proven senior leadership experience managing teams with an understanding of what is needed to drive success across all industries with customer facing demos, proofs of concept, and/or pilot programs within the supply chain or enterprise software sector.
• Strong strategic thinker with the ability to translate vision into executable plans and measurable outcomes.
• Exceptional communication skills, with the ability to convey complex product value propositions convincingly to executive audiences.
• Customer-focused approach, with a track record of building long-term industry and client relationships.
• Ability to thrive and make critical business decisions in a fast-paced, innovative environment, managing multiple priorities and driving scalable frameworks.
• Demonstrated ability to recruit, develop, and retain high-performing teams.
• Experience collaborating cross-functionally with Sales, Product, Marketing, and Customer Success to drive cohesive go-to-market strategies.
• Deep knowledge of supply chain technologies, industry trends, and competitive landscape.
• Analytical mindset with a focus on data-driven decision making and continuous improvement.
• Understanding of global delivery models (e.g., follow-the-sun).
• Expertise in the application of AI in supply chains and incorporating into all that we do.
• Global experience with modern, native cloud solutions.

Additional Responsibilities:

• Refine and enrich customer solutioning processes to make them scalable, & industry-leading.
• Develop, upskill, and grow a team of SMEs and domain specialists.
• Integrate AI, data-driven decision-making and data science approaches into the customer solutioning process.
• Execute the lifecycle of POC/pilots with clear success and acceptance criteria.
• Improve conversion rates of qualified customer solutioning opportunities and elevate win rates.
• Institutionalize the customer solution process with rigor, automation and enhance execution capabilities.
• Manage the intake/qualification process, ensuring strong contribution to the plan to win with critical success criteria.
• Lead a global team, including team based in India, dispersed in EMEA and NA, building localized capabilities close to market needs.

The salary range for this position is $164,396.00 to $250,802.00 USD. The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
**POSITION OVERVIEW:**
The Customer Solutions Associate serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.
**KEY RESPONSIBILITIES:**
+ Capture incoming telephone and email demand from customers and ensure all required information is obtained to enable error-free order creation.
+ Create and categorize all types of interaction and feedback from customers, resolve if possible or assign to the appropriate team for resolution.
+ Regularly monitor open orders and ensure adherence to the tasks and cadence.
+ Collaborate with customer or cross functional business partners to resolve blocked orders within SLA such as Accounts Receivables.
+ Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders).
+ Contact customer when required due to Out of Stock or Stock Allocation issues.
+ Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block).
+ Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.).
+ Be principal customer contact for capturing, creating and registering all return requests.
+ Assess compliance of Return Requests according to Market Return Policy Conditions.
+ Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds.
+ Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value.
+ Coordinate destruction or donation of goods when physical return is not warranted.
+ Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing.
+ Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future.
+ Collaborate with Billing in the resolution of billing issues that require customer contact.
+ Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs.
+ Provide 360° visibility on status of orders to customers and internal teams.
+ Apply appropriate root cause reason codes following global Reason Code Methodology.
+ Identify, analyze and initiate the escalation process based on escalation criteria.
**REQUIREMENTS AND MINIMUM EDUCATION LEVEL:**
+ High School Diploma or GED Required. Undergraduate Degree is preferred but not required.
+ 2 years of experience in supply chain or customer service is preferred but not required.
+ Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations.
+ Must have reliable internet service provider with direct access to modem for ethernet connection (no wi-fi or hot spot allowed) if working from home, as approved as well as dedicated work area to handle customer calls and work equipment.
**SKILLS:**
+ Excellent written and verbal communication skills.
+ Excellent analytical aptitude with a proven ability to analyze/interpret data.
+ Well-organized, methodical thinker with excellent decision-making skills.
+ Strong and creative problem-solving skills.
+ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook).
+ Ability to work in a fast-paced environment and handle multiple priorities.
+ Ability to work independently with minimal supervision.
+ Strong Customer Service mindset and passion for delighting customers internally and externally.
+ Demonstrates a strong desire to develop trust and long-term relationships.
+ Proactively seeks continuous process and service improvements.
+ Strong result-orientation.
**This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.**
The approximate pay range for this position is $37,000 to $44,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com ( ).
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at Requisition:

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
**POSITION OVERVIEW:**
The Customer Solutions Associate in the Call Center is the primary customer contact for demand capturing and other interactions by phone. This position is responsible for providing best in class customer service within the customer interaction process.
**PRIMARY RESPONSIBILITIES:**
+ Capture incoming telephone demand from customers and ensure all required information is obtained to enable error-free order creation.
+ Create and categorize all types of interaction and feedback from customers, resolve if possible or assign to the appropriate team for resolution.
+ Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence.
+ Contact customer when required due to Out of Stock or Stock Allocation issues.
+ Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block).
+ Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.).
+ Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs.
+ Provide 360° visibility on status of orders to customers and internal teams.
+ Apply appropriate root cause reason codes following global Reason Code Methodology.
+ Identify, analyze and initiate the escalation process based on escalation criteria.
+ Drive and encourage continuous improvement mindset applying NCE methodology.
+ Participate and Facilitate in NCE operational review meetings.
**REQUIREMENTS AND MINIMUM EDUCATION LEVEL:**
+ High School Diploma or GED Required. Undergraduate Degree is preferred but not required.
+ 2 years of experience in supply chain or customer service is preferred but not required.
+ Availability / flexibility to work different shifts based on customer geography/time zone.
+ Must have reliable internet service provider with direct access to modem for ethernet connection (no wi-fi or hot spot allowed) if working from home, as approved as well as dedicated work area to handle customer calls and work equipment.
**SKILLS:**
+ Excellent written and verbal communication skills.
+ Excellent analytical aptitude with a proven ability to analyze/interpret data.
+ Well-organized, methodical thinker with excellent decision-making skills.
+ Strong and creative problem-solving skills.
+ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook).
+ Proficiency in SAP, BW and Business Objects preferred.
+ Ability to work in a fast-paced environment and handle multiple priorities.
+ Ability to work independently with minimal supervision.
+ Strong Customer Service mindset and passion for delighting customers internally and externally.
+ Demonstrates a strong desire to develop trust and long-term relationships.
+ Proactively seeks continuous process and service improvements.
+ Strong result-orientation.
**This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.**
The approximate pay range for this position is $37,000 to $44,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com ( ).
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at Requisition:

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
**POSITION OVERVIEW:**
The Customer Solutions Associate serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.
**KEY RESPONSIBILITIES:**
+ Capture incoming telephone and email demand from customers and ensure all required information is obtained to enable error-free order creation.
+ Create and categorize all types of interaction and feedback from customers, resolve if possible or assign to the appropriate team for resolution.
+ Regularly monitor open orders and ensure adherence to the tasks and cadence.
+ Collaborate with customer or cross functional business partners to resolve blocked orders within SLA such as Accounts Receivables.
+ Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders).
+ Contact customer when required due to Out of Stock or Stock Allocation issues.
+ Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block).
+ Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.).
+ Be principal customer contact for capturing, creating and registering all return requests.
+ Assess compliance of Return Requests according to Market Return Policy Conditions.
+ Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds.
+ Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value.
+ Coordinate destruction or donation of goods when physical return is not warranted.
+ Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing.
+ Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future.
+ Collaborate with Billing in the resolution of billing issues that require customer contact.
+ Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs.
+ Provide 360° visibility on status of orders to customers and internal teams.
+ Apply appropriate root cause reason codes following global Reason Code Methodology.
+ Identify, analyze and initiate the escalation process based on escalation criteria.
**REQUIREMENTS AND MINIMUM EDUCATION LEVEL:**
+ High School Diploma or GED Required. Undergraduate Degree is preferred but not required.
+ 2 years of experience in supply chain or customer service is preferred but not required.
+ Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations.
+ Must have reliable internet service provider with direct access to modem for ethernet connection (no wi-fi or hot spot allowed) if working from home, as approved as well as dedicated work area to handle customer calls and work equipment.
**SKILLS:**
+ Excellent written and verbal communication skills.
+ Excellent analytical aptitude with a proven ability to analyze/interpret data.
+ Well-organized, methodical thinker with excellent decision-making skills.
+ Strong and creative problem-solving skills.
+ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook).
+ Ability to work in a fast-paced environment and handle multiple priorities.
+ Ability to work independently with minimal supervision.
+ Strong Customer Service mindset and passion for delighting customers internally and externally.
+ Demonstrates a strong desire to develop trust and long-term relationships.
+ Proactively seeks continuous process and service improvements.
+ Strong result-orientation.
**This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.**
The approximate pay range for this position is $37,000 to $44,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com ( ).
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at Requisition:

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
**POSITION OVERVIEW:**
The Customer Solutions Associate in the Call Center is the primary customer contact for demand capturing and other interactions by phone. This position is responsible for providing best in class customer service within the customer interaction process.
**PRIMARY RESPONSIBILITIES:**
+ Capture incoming telephone demand from customers and ensure all required information is obtained to enable error-free order creation.
+ Create and categorize all types of interaction and feedback from customers, resolve if possible or assign to the appropriate team for resolution.
+ Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence.
+ Contact customer when required due to Out of Stock or Stock Allocation issues.
+ Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block).
+ Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.).
+ Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs.
+ Provide 360° visibility on status of orders to customers and internal teams.
+ Apply appropriate root cause reason codes following global Reason Code Methodology.
+ Identify, analyze and initiate the escalation process based on escalation criteria.
+ Drive and encourage continuous improvement mindset applying NCE methodology.
+ Participate and Facilitate in NCE operational review meetings.
**REQUIREMENTS AND MINIMUM EDUCATION LEVEL:**
+ High School Diploma or GED Required. Undergraduate Degree is preferred but not required.
+ 2 years of experience in supply chain or customer service is preferred but not required.
+ Availability / flexibility to work different shifts based on customer geography/time zone.
+ Must have reliable internet service provider with direct access to modem for ethernet connection (no wi-fi or hot spot allowed) if working from home, as approved as well as dedicated work area to handle customer calls and work equipment.
**SKILLS:**
+ Excellent written and verbal communication skills.
+ Excellent analytical aptitude with a proven ability to analyze/interpret data.
+ Well-organized, methodical thinker with excellent decision-making skills.
+ Strong and creative problem-solving skills.
+ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook).
+ Proficiency in SAP, BW and Business Objects preferred.
+ Ability to work in a fast-paced environment and handle multiple priorities.
+ Ability to work independently with minimal supervision.
+ Strong Customer Service mindset and passion for delighting customers internally and externally.
+ Demonstrates a strong desire to develop trust and long-term relationships.
+ Proactively seeks continuous process and service improvements.
+ Strong result-orientation.
**This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.**
The approximate pay range for this position is $37,000 to $44,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com ( ).
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at Requisition:

The FastTrack team is looking for FastTrack **Customer Solutions Architect** to support a portfolio of enterprise customers to deploy the Microsoft 365 suite aligned by three solution areas: (1) Copilot (2) Security and Compliance and (3) W365. In partnership with the Microsoft field sales and services teams (STU, ATU, M&O, Services), this role supports customers to transform their business and IT environments through adoption and usage of Microsoft 365.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ With some oversight, you'll help customers deploy features and/or services launched by the engineering team by aligning deployment modules with the customers, and validating the success of the deployment.
+ Monitor internal data quality dashboards to determine customers' and partners' usage health post-launch.
+ With minimal supervision, you will collect and encourage customer and partner feedback through various tools, identifying ways to improve deployments and products.
+ Manage customer success to prevent customer escalations.
+ Support direct interaction with customers and engineers to conduct quarterly reviews to understand customers' deployment stage, supporting the field team with customer issues and flagging for the product/engineering team.
+ Engage in partner enablement activities to help customers learn about the product, proper usage of the products, and update them on new product features and functionalities. And you will support the development of best practices for customer stories and product usage and of written content to build product utility in the community.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work
+ OR equivalent experience.
+ 2+ years of customer-facing experience.
Customer Solutions Architecture IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $99,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 131,400 - 215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
**POSITION OVERVIEW:**
The Customer Solutions Associate in the Call Center is the primary customer contact for demand capturing and other interactions by phone. This position is responsible for providing best in class customer service within the customer interaction process.
**PRIMARY RESPONSIBILITIES:**
+ Capture incoming telephone demand from customers and ensure all required information is obtained to enable error-free order creation.
+ Create and categorize all types of interaction and feedback from customers, resolve if possible or assign to the appropriate team for resolution.
+ Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence.
+ Contact customer when required due to Out of Stock or Stock Allocation issues.
+ Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block).
+ Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.).
+ Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs.
+ Provide 360° visibility on status of orders to customers and internal teams.
+ Apply appropriate root cause reason codes following global Reason Code Methodology.
+ Identify, analyze and initiate the escalation process based on escalation criteria.
+ Drive and encourage continuous improvement mindset applying NCE methodology.
+ Participate and Facilitate in NCE operational review meetings.
**REQUIREMENTS AND MINIMUM EDUCATION LEVEL:**
+ High School Diploma or GED Required. Undergraduate Degree is preferred but not required.
+ 2 years of experience in supply chain or customer service is preferred but not required.
+ Availability / flexibility to work different shifts based on customer geography/time zone.
+ Must have reliable internet service provider with direct access to modem for ethernet connection (no wi-fi or hot spot allowed) if working from home, as approved as well as dedicated work area to handle customer calls and work equipment.
**SKILLS:**
+ Excellent written and verbal communication skills.
+ Excellent analytical aptitude with a proven ability to analyze/interpret data.
+ Well-organized, methodical thinker with excellent decision-making skills.
+ Strong and creative problem-solving skills.
+ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook).
+ Proficiency in SAP, BW and Business Objects preferred.
+ Ability to work in a fast-paced environment and handle multiple priorities.
+ Ability to work independently with minimal supervision.
+ Strong Customer Service mindset and passion for delighting customers internally and externally.
+ Demonstrates a strong desire to develop trust and long-term relationships.
+ Proactively seeks continuous process and service improvements.
+ Strong result-orientation.
**This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.**
The approximate pay range for this position is $37,000 to $44,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com ( ).
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at Requisition:

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
**POSITION OVERVIEW:**
The Customer Solutions Associate in the Call Center is the primary customer contact for demand capturing and other interactions by phone. This position is responsible for providing best in class customer service within the customer interaction process.
**PRIMARY RESPONSIBILITIES:**
+ Capture incoming telephone demand from customers and ensure all required information is obtained to enable error-free order creation.
+ Create and categorize all types of interaction and feedback from customers, resolve if possible or assign to the appropriate team for resolution.
+ Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence.
+ Contact customer when required due to Out of Stock or Stock Allocation issues.
+ Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block).
+ Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.).
+ Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs.
+ Provide 360° visibility on status of orders to customers and internal teams.
+ Apply appropriate root cause reason codes following global Reason Code Methodology.
+ Identify, analyze and initiate the escalation process based on escalation criteria.
+ Drive and encourage continuous improvement mindset applying NCE methodology.
+ Participate and Facilitate in NCE operational review meetings.
**REQUIREMENTS AND MINIMUM EDUCATION LEVEL:**
+ High School Diploma or GED Required. Undergraduate Degree is preferred but not required.
+ 2 years of experience in supply chain or customer service is preferred but not required.
+ Availability / flexibility to work different shifts based on customer geography/time zone.
+ Must have reliable internet service provider with direct access to modem for ethernet connection (no wi-fi or hot spot allowed) if working from home, as approved as well as dedicated work area to handle customer calls and work equipment.
**SKILLS:**
+ Excellent written and verbal communication skills.
+ Excellent analytical aptitude with a proven ability to analyze/interpret data.
+ Well-organized, methodical thinker with excellent decision-making skills.
+ Strong and creative problem-solving skills.
+ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook).
+ Proficiency in SAP, BW and Business Objects preferred.
+ Ability to work in a fast-paced environment and handle multiple priorities.
+ Ability to work independently with minimal supervision.
+ Strong Customer Service mindset and passion for delighting customers internally and externally.
+ Demonstrates a strong desire to develop trust and long-term relationships.
+ Proactively seeks continuous process and service improvements.
+ Strong result-orientation.
**This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.**
The approximate pay range for this position is $37,000 to $44,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com ( ).
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at Requisition:

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
**POSITION OVERVIEW:**
The Customer Solutions Associate serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.
**KEY RESPONSIBILITIES:**
+ Capture incoming telephone and email demand from customers and ensure all required information is obtained to enable error-free order creation.
+ Create and categorize all types of interaction and feedback from customers, resolve if possible or assign to the appropriate team for resolution.
+ Regularly monitor open orders and ensure adherence to the tasks and cadence.
+ Collaborate with customer or cross functional business partners to resolve blocked orders within SLA such as Accounts Receivables.
+ Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders).
+ Contact customer when required due to Out of Stock or Stock Allocation issues.
+ Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block).
+ Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.).
+ Be principal customer contact for capturing, creating and registering all return requests.
+ Assess compliance of Return Requests according to Market Return Policy Conditions.
+ Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds.
+ Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value.
+ Coordinate destruction or donation of goods when physical return is not warranted.
+ Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing.
+ Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future.
+ Collaborate with Billing in the resolution of billing issues that require customer contact.
+ Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs.
+ Provide 360° visibility on status of orders to customers and internal teams.
+ Apply appropriate root cause reason codes following global Reason Code Methodology.
+ Identify, analyze and initiate the escalation process based on escalation criteria.
**REQUIREMENTS AND MINIMUM EDUCATION LEVEL:**
+ High School Diploma or GED Required. Undergraduate Degree is preferred but not required.
+ 2 years of experience in supply chain or customer service is preferred but not required.
+ Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations.
+ Must have reliable internet service provider with direct access to modem for ethernet connection (no wi-fi or hot spot allowed) if working from home, as approved as well as dedicated work area to handle customer calls and work equipment.
**SKILLS:**
+ Excellent written and verbal communication skills.
+ Excellent analytical aptitude with a proven ability to analyze/interpret data.
+ Well-organized, methodical thinker with excellent decision-making skills.
+ Strong and creative problem-solving skills.
+ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook).
+ Ability to work in a fast-paced environment and handle multiple priorities.
+ Ability to work independently with minimal supervision.
+ Strong Customer Service mindset and passion for delighting customers internally and externally.
+ Demonstrates a strong desire to develop trust and long-term relationships.
+ Proactively seeks continuous process and service improvements.
+ Strong result-orientation.
**This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL or Long Island, NY.**
The approximate pay range for this position is $37,000 to $44,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com ( ).
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at Requisition: