6,621 Customer Strategy jobs in the United States
Senior Business Analyst, Customer Strategy Planning & Analytics
10261 New York, New York
Monday
Posted 5 days ago
Job Viewed
Job Description
Description
The Customer Strategy & Operations team sits within monday.com's Chief Customer Officer (CCO) organization . We partner with Customer Success, Onboarding, Support, and Professional Services to deliver datadriven insights that power worldclass customer experiences and industryleading net revenue retention. As a Senior Business Analyst, you will own the analytics lifecycle-from raw productusage logs to executiveready recommendations that shape how we serve and grow our customer base.
About The Role
Visa sponsorship for this role is currently not available. monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws
The Customer Strategy & Operations team sits within monday.com's Chief Customer Officer (CCO) organization . We partner with Customer Success, Onboarding, Support, and Professional Services to deliver datadriven insights that power worldclass customer experiences and industryleading net revenue retention. As a Senior Business Analyst, you will own the analytics lifecycle-from raw productusage logs to executiveready recommendations that shape how we serve and grow our customer base.
About The Role
- Customer Health & Retention Analysis: Develop metrics, dashboards, and deepdive analyses on NDR, GDR, churn, adoption, and product usage to surface growth opportunities and risk signals.
- Insights & Reporting for the CCO: Lead the weekly/monthly businessreview cadence, delivering timely insights that guide customer strategy, resource allocation, and accountlevel plays.
- Predictive Modelling & Forecasting: Build models to predict renewal likelihood, expansion potential, and churn drivers; partner with Data Engineering to productionize solutions in Snowflake and Looker.
- Data Visualization & Storytelling: Design intuitive dashboards and executivelevel presentations that translate complex findings into clear, actionable narratives.
- CrossFunctional Collaboration: Work closely with Customer Success, Support, Product, Finance, and Revenue Operations to design programs that improve customer outcomes and drive NDR.
- Operational Enablement: Provide adhoc analysis for capacity planning, strategic planning, and executivelevel requests.
- 8+ years in customer analytics, customer success operations, or revenue analytics within a B2B SaaS environment partnering closely with postsales teams.
- Demonstrated business modeling skills-able to translate customer and operational data into scenarios, forecasts, and actionable revenue insights.
- Exceptional analytical and storytelling skills-able to distill complex findings into clear, actionable insights for nontechnical audiences.
- Proficient SQL skills-you can write and maintain easily understood queries in Snowflake (or similar warehouses).
- Proven experience designing dimensional data models and building selfserve dashboards in Looker, Tableau, or comparable BI tools.
- Bachelor's degree (or equivalent practical experience) in an analytical or quantitative field.
- Handson expertise creating customer health scores, churn/expansion propensity models, and predictive retention forecasts.
- Familiarity with customercentric platforms (e.g., Gainsight) and CRM systems (e.g., Salesforce) as well as key CS metrics (CSAT).
- Prior support of Customer Success or Customer Operations teams.
- Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
- Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- Monthly stipends for food, wellness, and commuter work
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
Visa sponsorship for this role is currently not available. monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws
- For New York City-based hires only: Compensation Range: $150K -$170K base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
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0
Customer Strategy & Deployment Lead
10261 New York, New York
Translucent
Posted today
Job Viewed
Job Description
Customer Strategy & Deployment Lead
Location: NYC (hybrid in-office + remote)
Type: Full-Time
We’re building the AI Finance Analyst for healthcare operators —designed to help leaders at medical groups and health systems run their business with the same clarity and agility they expect in clinical operations. Our product acts like an embedded analyst, surfacing insights across service lines, contracts, and staffing—without needing deep technical or financial expertise.
In less than a year, we’ve raised $7M from NEA, FPV, and Virtue. We’re now preparing to scale with the next wave of enterprise healthcare customers—and we’re growing the team to do it.
We’re hiring our first non-founder team member in Customer Operations . This isn’t a traditional CS or implementation role. This is a hybrid of strategy, product thinking, and relationship leadership , built for someone who thrives in ambiguity and wants to shape how healthcare leaders interact with AI in their daily work.
You’ll be the main point of contact for our customers , helping translate complex business rules into agent behavior, identifying new use cases for our AI tools, and ensuring our partners see transformative value from Day 1.
- Customer Success & Retention - Own every facet of the relationship and implement our health system and medical group users, driving engagement, adoption, and satisfaction.
- Agent Implementation & Business Rule Translation - Work directly with customers to ingest workflows, business rules, and financial logic into our AI agents—no code required, but analytical fluency is key.
- Voice of the Customer - Capture patterns in user behavior, requests, and outcomes—turning this into product feedback, playbooks, and roadmap influence.
- Upsell & Expansion Strategy - Proactively identify opportunities to expand our footprint within accounts—new agents, new users, new service lines.
- Operational Design - Help build the foundation for how we deliver and support our product at scale: onboarding frameworks, tooling, CRM processes, support loops, and more.
- 5–10 years of experience in a mix of: Healthcare consulting, CS/implementation at a healthtech company, or operational roles within provider orgs
- Bonus: startup experience or technical aptitude with data/BI tools
- You understand and can navigate the nuances of provider business models
- You have experience working shoulder-to-shoulder with implementing tech or services products with customers
- Strong communication skills—written and verbal
- Bias toward action and comfort with fast-moving environments
- You have an entrepreneurial mindset, you want to own building something
- You are product-minded, and think deeply about how to solve problems
- You like being strategic and hands-on
Why Translucent:
We’re building healthcare’s AI financial analyst. We help providers make faster, smarter, and more confident decisions without digging through dashboards or waiting on analyst teams. Backed by top-tier investors, our team combines deep healthcare expertise and technical excellence to reinvent how work gets done in healthcare systems.
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1
Director of Customer Strategy
02482 Wellesley, Massachusetts
CVS Health
Posted today
Job Viewed
Job Description
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Director of Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources. The Director will be expected to back their strategy in relevant data, insights, and trends.
This Director will play a key role in challenging legacy thinking, bringing in external perspectives, and championing our customer with a lens toward the future. They will also be responsible for measuring the effectiveness of our strategy. The role will also support the team through analytics, project management, applied insights and research, and leadership communications.
Ability to work effectively in a matrixed environment and comfort with ambiguity are critical. This Director will be a collaborative team member, who can proactively drive work forward, influence stakeholders across the PCW business and Enterprise, and build support across the organization. They will report into the Executive Director, Customer Segmentation within the Pharmacy and Consumer Wellness Marketing organization.
**Key Responsibilities:**
+ Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities
+ Project management, leadership presentation creation, and communications needed to drive work forward
+ Partner with internal and external teams to generate and disseminate analytics and insights
+ Identify opportunities for integration and process improvement across lines of business and marketing functions
+ Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities. Build networks and strong relationships to influence and impact change across the organization.
**Required Qualifications:**
+ 10+ years of professional strategic work experience in retail, CPG, or other related field. Experience in customer strategy a plus.
**Preferred Qualifications:**
+ Strategic background: consulting experience preferred but not required
+ Strong business acumen
+ Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
+ Demonstrated ability to lead complex initiatives with minimal oversight
+ Excellent written and verbal communications skills; experience in creating and presenting end-to-end senior-level presentations
+ Data driven, structured, proactive problem solver
+ Collaborative style, proven ability to manage conflict, and strong work ethic
+ Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy
+ Ability to foster cross-functional relationships; comfort operating in a matrixed environment
+ Ability to manage high-impact projects with high-degree of autonomy
+ Proven skills in project and program management
**Education**
+ Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
+ MBA preferred
**Pay Range**
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Director of Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources. The Director will be expected to back their strategy in relevant data, insights, and trends.
This Director will play a key role in challenging legacy thinking, bringing in external perspectives, and championing our customer with a lens toward the future. They will also be responsible for measuring the effectiveness of our strategy. The role will also support the team through analytics, project management, applied insights and research, and leadership communications.
Ability to work effectively in a matrixed environment and comfort with ambiguity are critical. This Director will be a collaborative team member, who can proactively drive work forward, influence stakeholders across the PCW business and Enterprise, and build support across the organization. They will report into the Executive Director, Customer Segmentation within the Pharmacy and Consumer Wellness Marketing organization.
**Key Responsibilities:**
+ Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities
+ Project management, leadership presentation creation, and communications needed to drive work forward
+ Partner with internal and external teams to generate and disseminate analytics and insights
+ Identify opportunities for integration and process improvement across lines of business and marketing functions
+ Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities. Build networks and strong relationships to influence and impact change across the organization.
**Required Qualifications:**
+ 10+ years of professional strategic work experience in retail, CPG, or other related field. Experience in customer strategy a plus.
**Preferred Qualifications:**
+ Strategic background: consulting experience preferred but not required
+ Strong business acumen
+ Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
+ Demonstrated ability to lead complex initiatives with minimal oversight
+ Excellent written and verbal communications skills; experience in creating and presenting end-to-end senior-level presentations
+ Data driven, structured, proactive problem solver
+ Collaborative style, proven ability to manage conflict, and strong work ethic
+ Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy
+ Ability to foster cross-functional relationships; comfort operating in a matrixed environment
+ Ability to manage high-impact projects with high-degree of autonomy
+ Proven skills in project and program management
**Education**
+ Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
+ MBA preferred
**Pay Range**
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
View Now
2
Director of Customer Strategy
60684 Chicago, Illinois
CVS Health
Posted 2 days ago
Job Viewed
Job Description
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Director of Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources. The Director will be expected to back their strategy in relevant data, insights, and trends.
This Director will play a key role in challenging legacy thinking, bringing in external perspectives, and championing our customer with a lens toward the future. They will also be responsible for measuring the effectiveness of our strategy. The role will also support the team through analytics, project management, applied insights and research, and leadership communications.
Ability to work effectively in a matrixed environment and comfort with ambiguity are critical. This Director will be a collaborative team member, who can proactively drive work forward, influence stakeholders across the PCW business and Enterprise, and build support across the organization. They will report into the Executive Director, Customer Segmentation within the Pharmacy and Consumer Wellness Marketing organization.
**Key Responsibilities:**
+ Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities
+ Project management, leadership presentation creation, and communications needed to drive work forward
+ Partner with internal and external teams to generate and disseminate analytics and insights
+ Identify opportunities for integration and process improvement across lines of business and marketing functions
+ Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities. Build networks and strong relationships to influence and impact change across the organization.
**Required Qualifications:**
+ 10+ years of professional strategic work experience in retail, CPG, or other related field. Experience in customer strategy a plus.
**Preferred Qualifications:**
+ Strategic background: consulting experience preferred but not required
+ Strong business acumen
+ Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
+ Demonstrated ability to lead complex initiatives with minimal oversight
+ Excellent written and verbal communications skills; experience in creating and presenting end-to-end senior-level presentations
+ Data driven, structured, proactive problem solver
+ Collaborative style, proven ability to manage conflict, and strong work ethic
+ Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy
+ Ability to foster cross-functional relationships; comfort operating in a matrixed environment
+ Ability to manage high-impact projects with high-degree of autonomy
+ Proven skills in project and program management
**Education**
+ Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
+ MBA preferred
**Pay Range**
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Director of Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources. The Director will be expected to back their strategy in relevant data, insights, and trends.
This Director will play a key role in challenging legacy thinking, bringing in external perspectives, and championing our customer with a lens toward the future. They will also be responsible for measuring the effectiveness of our strategy. The role will also support the team through analytics, project management, applied insights and research, and leadership communications.
Ability to work effectively in a matrixed environment and comfort with ambiguity are critical. This Director will be a collaborative team member, who can proactively drive work forward, influence stakeholders across the PCW business and Enterprise, and build support across the organization. They will report into the Executive Director, Customer Segmentation within the Pharmacy and Consumer Wellness Marketing organization.
**Key Responsibilities:**
+ Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities
+ Project management, leadership presentation creation, and communications needed to drive work forward
+ Partner with internal and external teams to generate and disseminate analytics and insights
+ Identify opportunities for integration and process improvement across lines of business and marketing functions
+ Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities. Build networks and strong relationships to influence and impact change across the organization.
**Required Qualifications:**
+ 10+ years of professional strategic work experience in retail, CPG, or other related field. Experience in customer strategy a plus.
**Preferred Qualifications:**
+ Strategic background: consulting experience preferred but not required
+ Strong business acumen
+ Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
+ Demonstrated ability to lead complex initiatives with minimal oversight
+ Excellent written and verbal communications skills; experience in creating and presenting end-to-end senior-level presentations
+ Data driven, structured, proactive problem solver
+ Collaborative style, proven ability to manage conflict, and strong work ethic
+ Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy
+ Ability to foster cross-functional relationships; comfort operating in a matrixed environment
+ Ability to manage high-impact projects with high-degree of autonomy
+ Proven skills in project and program management
**Education**
+ Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
+ MBA preferred
**Pay Range**
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
View Now
3
Customer Strategy & Insights Analyst
94039 Mountainview, California
Google
Posted 3 days ago
Job Viewed
Job Description
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
_The application window will be open until at least_ **_October 10th, 2025_** _. This opportunity will remain online based on business needs which may be before or after the specified date._
GFiber's mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe customers deserve a better internet experience and everything we do is focused on providing just that. On our team, you'll work in an environment that's redefining the status quo in the Internet industry. Within the Data Community team, you'll do everything from scripting, visuals, insights, presentations, and more.
**Role Description**
As a Customer Strategy & Insights Analyst for GFiber, you will be working in the Sales organization to solve a wide range of business problems across multiple functional areas. You will deploy a flexible analytical skill set to deliver insightful data and analysis, model business scenarios, define metrics, and address operational challenges with a quantitative approach. Your principal goal will be to use data to drive better business decisions and customer growth. This means translating data into meaningful insights and recommendations and, where relevant, proactively implement improvements. The product of your work will be used by our leaders, peers, and stakeholders to make strategic decisions and serve as a key input in operational decision-making.
You thrive when dealing with complex problems and ambiguity by using a variety of tools to find answers. You can operate with limited guidance and have strong business partnering skills that you use proactively. You are not afraid to approach new, unique problems, and you are capable of working with large amounts of data with high attention to detail. You are curious and have an urge to identify not just "what is going on" but "why" - even if it means going deeper and deeper into the data.
**In this role, you'll:**
+ Deliver full pieces of an analysis that is integrated into an overarching analytical outcome (e.g., research, experimental design using analytical tools to test hypotheses and draw conclusions, storytelling and consulting to business leaders to drive action, and designing data strategies for reporting and dashboards).
+ Drive analytical problem-solving and deep dives - work with large, complex data sets; solve difficult, non-routine analysis problems, applying advanced analytical methods as needed.
+ Collaborate with a wide variety of cross-functional partners to understand business needs, formulate and complete end-to-end data analysis.
+ Communicate findings, recommendations, and metrics updates to your management and other stakeholders by delivering effective presentations.
+ Comfort with undertaking specific tasks, bugs, and maintenance work. Additionally, comfort with owning complex projects, proving mastery through accuracy, timeliness, and volume of work, with minimal guidance.
**At a minimum we'd like you to have:**
+ Bachelor's degree in quantitative field or equivalent practical experience.
+ 5 years of relevant analytics experience.
+ Demonstrated experience with data analysis, reporting, visualization, and stakeholder management.
+ Experience working in SQL, Excel/Google Sheets, and using BI tools for data visualization and dashboarding.
**It's preferred if you have:**
+ Master's degree in a quantitative field such as Data Science, Statistics, Economics, or Business Analytics.
+ Experience with advanced analytical techniques such as A/B testing, statistical modeling, or predictive analytics.
+ Ability to translate complex data and analytical findings into clear, concise, and compelling presentations for **executive-level audiences.**
+ Excellent communication and presentation skills, with the ability to translate complex data findings into clear, actionable insights for non-technical stakeholders.
The US base salary range for this full-time position is between $105,600 - $154,900 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. ( For more information please refer to our Equal Employment Opportunity Policy ( and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) ( .
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form ( . Our candidate accommodations team will then connect with you to confidentially discuss your options.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
_The application window will be open until at least_ **_October 10th, 2025_** _. This opportunity will remain online based on business needs which may be before or after the specified date._
GFiber's mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe customers deserve a better internet experience and everything we do is focused on providing just that. On our team, you'll work in an environment that's redefining the status quo in the Internet industry. Within the Data Community team, you'll do everything from scripting, visuals, insights, presentations, and more.
**Role Description**
As a Customer Strategy & Insights Analyst for GFiber, you will be working in the Sales organization to solve a wide range of business problems across multiple functional areas. You will deploy a flexible analytical skill set to deliver insightful data and analysis, model business scenarios, define metrics, and address operational challenges with a quantitative approach. Your principal goal will be to use data to drive better business decisions and customer growth. This means translating data into meaningful insights and recommendations and, where relevant, proactively implement improvements. The product of your work will be used by our leaders, peers, and stakeholders to make strategic decisions and serve as a key input in operational decision-making.
You thrive when dealing with complex problems and ambiguity by using a variety of tools to find answers. You can operate with limited guidance and have strong business partnering skills that you use proactively. You are not afraid to approach new, unique problems, and you are capable of working with large amounts of data with high attention to detail. You are curious and have an urge to identify not just "what is going on" but "why" - even if it means going deeper and deeper into the data.
**In this role, you'll:**
+ Deliver full pieces of an analysis that is integrated into an overarching analytical outcome (e.g., research, experimental design using analytical tools to test hypotheses and draw conclusions, storytelling and consulting to business leaders to drive action, and designing data strategies for reporting and dashboards).
+ Drive analytical problem-solving and deep dives - work with large, complex data sets; solve difficult, non-routine analysis problems, applying advanced analytical methods as needed.
+ Collaborate with a wide variety of cross-functional partners to understand business needs, formulate and complete end-to-end data analysis.
+ Communicate findings, recommendations, and metrics updates to your management and other stakeholders by delivering effective presentations.
+ Comfort with undertaking specific tasks, bugs, and maintenance work. Additionally, comfort with owning complex projects, proving mastery through accuracy, timeliness, and volume of work, with minimal guidance.
**At a minimum we'd like you to have:**
+ Bachelor's degree in quantitative field or equivalent practical experience.
+ 5 years of relevant analytics experience.
+ Demonstrated experience with data analysis, reporting, visualization, and stakeholder management.
+ Experience working in SQL, Excel/Google Sheets, and using BI tools for data visualization and dashboarding.
**It's preferred if you have:**
+ Master's degree in a quantitative field such as Data Science, Statistics, Economics, or Business Analytics.
+ Experience with advanced analytical techniques such as A/B testing, statistical modeling, or predictive analytics.
+ Ability to translate complex data and analytical findings into clear, concise, and compelling presentations for **executive-level audiences.**
+ Excellent communication and presentation skills, with the ability to translate complex data findings into clear, actionable insights for non-technical stakeholders.
The US base salary range for this full-time position is between $105,600 - $154,900 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. ( For more information please refer to our Equal Employment Opportunity Policy ( and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) ( .
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form ( . Our candidate accommodations team will then connect with you to confidentially discuss your options.
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4
Customer Strategy Senior Advisor
91702 Azusa, California
Southern California Edison
Posted 3 days ago
Job Viewed
Job Description
Join the Clean Energy Revolution
Become a Customer Strategy Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you will play a critical role in driving the operational transformation needed to build customer trust and help our company achieve our strategic goals. You will be responsible for the strategic planning and coordination of work across a cross-functional team environment. You should apply for this position if you have a passion for customer experience, enjoy translating data into action, are a future-forward thinker, and are skilled at influencing at all levels of the organization. As a Customer Strategy Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Drives the delivery of analytical support to the enterprise, optimizing the collection, analysis and reporting of data, which enables successful completion of key business operations projects
+ Acts as a key consultant to stakeholders, presenting complex analytical findings and making recommendations as to their impact on business operations
+ Creates and monitors performance dashboards to track and analyze Key Performance Indicators (KPIs) in order to optimize process improvement activities, and support portfolio operations in developing performance metrics
+ Evaluates business operations processes and recommends actions to increase efficiency and productivity while reducing costs
+ Performs analyses and evaluates business operational risk requirements, identifying suitable risk mitigations and communicating them to leadership
+ Meets with stakeholders to identify their projects' specifics requirements, recommends applicable tools, and provides periodic updates through to project completion
+ Optimizes the development of business plan scenarios to evaluate different priorities and potential options to achieving the enterprise's objectives
+ Works with business planning and performance management teams to develop option sets to meet business planning scenarios considering financial, operational, and regulatory risks and constraints
+ Trains newly hired analysts on various aspects of the job they will be undertaking through mentorship
+ Drives the validation of established processes to ensure alignment with relevant rules, principles, laws, and industry standards with the goal to safeguard assets, minimize errors, and ensure operational activities are performed to mitigate risk
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Ten or more years of experience performing business operations analysis.
Preferred Qualifications
+ Experience with Customer Experience (CX) strategy and design principles
+ Experience in the utility sector or other regulated industries
+ Experience with clean energy and sustainability
+ Experience in consulting, with a focus on developing and implementing customer strategies
+ Experience in data analysis using Excel, Power BI or SAS to derive actionable insights
+ Experience presenting data and making recommendations to leadership teams and stakeholders
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs
+ Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .
Become a Customer Strategy Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you will play a critical role in driving the operational transformation needed to build customer trust and help our company achieve our strategic goals. You will be responsible for the strategic planning and coordination of work across a cross-functional team environment. You should apply for this position if you have a passion for customer experience, enjoy translating data into action, are a future-forward thinker, and are skilled at influencing at all levels of the organization. As a Customer Strategy Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Drives the delivery of analytical support to the enterprise, optimizing the collection, analysis and reporting of data, which enables successful completion of key business operations projects
+ Acts as a key consultant to stakeholders, presenting complex analytical findings and making recommendations as to their impact on business operations
+ Creates and monitors performance dashboards to track and analyze Key Performance Indicators (KPIs) in order to optimize process improvement activities, and support portfolio operations in developing performance metrics
+ Evaluates business operations processes and recommends actions to increase efficiency and productivity while reducing costs
+ Performs analyses and evaluates business operational risk requirements, identifying suitable risk mitigations and communicating them to leadership
+ Meets with stakeholders to identify their projects' specifics requirements, recommends applicable tools, and provides periodic updates through to project completion
+ Optimizes the development of business plan scenarios to evaluate different priorities and potential options to achieving the enterprise's objectives
+ Works with business planning and performance management teams to develop option sets to meet business planning scenarios considering financial, operational, and regulatory risks and constraints
+ Trains newly hired analysts on various aspects of the job they will be undertaking through mentorship
+ Drives the validation of established processes to ensure alignment with relevant rules, principles, laws, and industry standards with the goal to safeguard assets, minimize errors, and ensure operational activities are performed to mitigate risk
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Ten or more years of experience performing business operations analysis.
Preferred Qualifications
+ Experience with Customer Experience (CX) strategy and design principles
+ Experience in the utility sector or other regulated industries
+ Experience with clean energy and sustainability
+ Experience in consulting, with a focus on developing and implementing customer strategies
+ Experience in data analysis using Excel, Power BI or SAS to derive actionable insights
+ Experience presenting data and making recommendations to leadership teams and stakeholders
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs
+ Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .
View Now
5
Director of Customer Strategy
02895 Woonsocket, Rhode Island
CVS Health
Posted 2 days ago
Job Viewed
Job Description
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Director of Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources. The Director will be expected to back their strategy in relevant data, insights, and trends.
This Director will play a key role in challenging legacy thinking, bringing in external perspectives, and championing our customer with a lens toward the future. They will also be responsible for measuring the effectiveness of our strategy. The role will also support the team through analytics, project management, applied insights and research, and leadership communications.
Ability to work effectively in a matrixed environment and comfort with ambiguity are critical. This Director will be a collaborative team member, who can proactively drive work forward, influence stakeholders across the PCW business and Enterprise, and build support across the organization. They will report into the Executive Director, Customer Segmentation within the Pharmacy and Consumer Wellness Marketing organization.
**Key Responsibilities:**
+ Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities
+ Project management, leadership presentation creation, and communications needed to drive work forward
+ Partner with internal and external teams to generate and disseminate analytics and insights
+ Identify opportunities for integration and process improvement across lines of business and marketing functions
+ Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities. Build networks and strong relationships to influence and impact change across the organization.
**Required Qualifications:**
+ 10+ years of professional strategic work experience in retail, CPG, or other related field. Experience in customer strategy a plus.
**Preferred Qualifications:**
+ Strategic background: consulting experience preferred but not required
+ Strong business acumen
+ Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
+ Demonstrated ability to lead complex initiatives with minimal oversight
+ Excellent written and verbal communications skills; experience in creating and presenting end-to-end senior-level presentations
+ Data driven, structured, proactive problem solver
+ Collaborative style, proven ability to manage conflict, and strong work ethic
+ Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy
+ Ability to foster cross-functional relationships; comfort operating in a matrixed environment
+ Ability to manage high-impact projects with high-degree of autonomy
+ Proven skills in project and program management
**Education**
+ Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
+ MBA preferred
**Pay Range**
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Director of Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources. The Director will be expected to back their strategy in relevant data, insights, and trends.
This Director will play a key role in challenging legacy thinking, bringing in external perspectives, and championing our customer with a lens toward the future. They will also be responsible for measuring the effectiveness of our strategy. The role will also support the team through analytics, project management, applied insights and research, and leadership communications.
Ability to work effectively in a matrixed environment and comfort with ambiguity are critical. This Director will be a collaborative team member, who can proactively drive work forward, influence stakeholders across the PCW business and Enterprise, and build support across the organization. They will report into the Executive Director, Customer Segmentation within the Pharmacy and Consumer Wellness Marketing organization.
**Key Responsibilities:**
+ Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities
+ Project management, leadership presentation creation, and communications needed to drive work forward
+ Partner with internal and external teams to generate and disseminate analytics and insights
+ Identify opportunities for integration and process improvement across lines of business and marketing functions
+ Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities. Build networks and strong relationships to influence and impact change across the organization.
**Required Qualifications:**
+ 10+ years of professional strategic work experience in retail, CPG, or other related field. Experience in customer strategy a plus.
**Preferred Qualifications:**
+ Strategic background: consulting experience preferred but not required
+ Strong business acumen
+ Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
+ Demonstrated ability to lead complex initiatives with minimal oversight
+ Excellent written and verbal communications skills; experience in creating and presenting end-to-end senior-level presentations
+ Data driven, structured, proactive problem solver
+ Collaborative style, proven ability to manage conflict, and strong work ethic
+ Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy
+ Ability to foster cross-functional relationships; comfort operating in a matrixed environment
+ Ability to manage high-impact projects with high-degree of autonomy
+ Proven skills in project and program management
**Education**
+ Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
+ MBA preferred
**Pay Range**
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
View Now
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6
Director of Customer Strategy
10176 New York, New York
CVS Health
Posted 8 days ago
Job Viewed
Job Description
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Director of Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources. The Director will be expected to back their strategy in relevant data, insights, and trends.
This Director will play a key role in challenging legacy thinking, bringing in external perspectives, and championing our customer with a lens toward the future. They will also be responsible for measuring the effectiveness of our strategy. The role will also support the team through analytics, project management, applied insights and research, and leadership communications.
Ability to work effectively in a matrixed environment and comfort with ambiguity are critical. This Director will be a collaborative team member, who can proactively drive work forward, influence stakeholders across the PCW business and Enterprise, and build support across the organization. They will report into the Executive Director, Customer Segmentation within the Pharmacy and Consumer Wellness Marketing organization.
**Key Responsibilities:**
+ Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities
+ Project management, leadership presentation creation, and communications needed to drive work forward
+ Partner with internal and external teams to generate and disseminate analytics and insights
+ Identify opportunities for integration and process improvement across lines of business and marketing functions
+ Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities. Build networks and strong relationships to influence and impact change across the organization.
**Required Qualifications:**
+ 10+ years of professional strategic work experience in retail, CPG, or other related field. Experience in customer strategy a plus.
**Preferred Qualifications:**
+ Strategic background: consulting experience preferred but not required
+ Strong business acumen
+ Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
+ Demonstrated ability to lead complex initiatives with minimal oversight
+ Excellent written and verbal communications skills; experience in creating and presenting end-to-end senior-level presentations
+ Data driven, structured, proactive problem solver
+ Collaborative style, proven ability to manage conflict, and strong work ethic
+ Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy
+ Ability to foster cross-functional relationships; comfort operating in a matrixed environment
+ Ability to manage high-impact projects with high-degree of autonomy
+ Proven skills in project and program management
**Education**
+ Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
+ MBA preferred
**Pay Range**
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The Director of Customer Strategy will be responsible for developing the strategy that facilitates the evolution of our retail pharmacy value proposition, informing how we compete as well as informing key operational choices across the business. They will develop a forward-looking customer strategy that grounds our teams in who we are serving to inform market strategies, capital investment, business targets, and deployment of internal resources. The Director will be expected to back their strategy in relevant data, insights, and trends.
This Director will play a key role in challenging legacy thinking, bringing in external perspectives, and championing our customer with a lens toward the future. They will also be responsible for measuring the effectiveness of our strategy. The role will also support the team through analytics, project management, applied insights and research, and leadership communications.
Ability to work effectively in a matrixed environment and comfort with ambiguity are critical. This Director will be a collaborative team member, who can proactively drive work forward, influence stakeholders across the PCW business and Enterprise, and build support across the organization. They will report into the Executive Director, Customer Segmentation within the Pharmacy and Consumer Wellness Marketing organization.
**Key Responsibilities:**
+ Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities
+ Project management, leadership presentation creation, and communications needed to drive work forward
+ Partner with internal and external teams to generate and disseminate analytics and insights
+ Identify opportunities for integration and process improvement across lines of business and marketing functions
+ Manage relationships with leaders and deeply understand their business segment dynamics, goals and objectives, and priorities. Build networks and strong relationships to influence and impact change across the organization.
**Required Qualifications:**
+ 10+ years of professional strategic work experience in retail, CPG, or other related field. Experience in customer strategy a plus.
**Preferred Qualifications:**
+ Strategic background: consulting experience preferred but not required
+ Strong business acumen
+ Comfort with ambiguity, passion for learning, and an entrepreneurial spirit
+ Demonstrated ability to lead complex initiatives with minimal oversight
+ Excellent written and verbal communications skills; experience in creating and presenting end-to-end senior-level presentations
+ Data driven, structured, proactive problem solver
+ Collaborative style, proven ability to manage conflict, and strong work ethic
+ Analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy
+ Ability to foster cross-functional relationships; comfort operating in a matrixed environment
+ Ability to manage high-impact projects with high-degree of autonomy
+ Proven skills in project and program management
**Education**
+ Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required
+ MBA preferred
**Pay Range**
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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7
Sr. Sales Analyst, Customer Strategy
08100 Camden, New Jersey
Campbell Soup Company
Posted 1 day ago
Job Viewed
Job Description
Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover.Swanson, and V8.
Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.
Why Campbell's.
- Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
- Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
- Campbell's offers unlimited sick time along with paid time off and holiday pay.
- If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
- Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
- Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.
The Sr. Sales Analyst - Distinctive Brands Frozen & Dry Pasta provides direct support to members of the Customer Strategy team, assisting with sales data analysis, trend analysis, general reporting, financial management and daily monitoring of business trends and performance. The Sr Analyst plays an important role monitoring real-time business issues, interpreting data and helping to develop action plans to address key issues or to take advantage of incremental opportunities.
This is a hybrid role based out of Camden, NJ.
What you will do.
Support the Customer Strategy Team on business planning and in-market sales execution with a focus on Rao's Frozen Entrees, Rao's Frozen Pizza, Michael Angelo's Frozen Entrees and Rao's Dry Pasta
Utilize trade planning system to organize, review and analyze promotional execution
Leverage Circana and Nielsen consumer consumption data to derive valuable business insights
Assist Customer Strategy Team in scorecard assessments, tracking and evaluating business trends versus business plan and communicating issues and opportunities accordingly.
Work cross functionally with Sales, Marketing, Finance & Demand Planning
Monitor weekly consumption, pricing, and distribution trends and communicate to the customer strategy team
Support Customer Sales Leads on business planning and implementation
Who you will work with.
Key members of the Distinctive Brands Team
What you bring to the table.(Must have)
Minimum education required: Bachelor's Degree
Years of relevant experience: 5+ years of related work experience
CPG retail experience strongly preferred
Demonstrated accelerated knowledge of Excel & Powerpoint
Competent in data systems like Circana, Nielsen & Spins
It would be great if you have. (Nice to have)
Syndicated data experience such as Circana or Nielsen
Knowledge, skill, and abilities required: Technical Skills, Analytical Skills, Decision Making Skills, Problem Solving Skills, Written and Verbal Communication Skills
Compensation and Benefits:
The target base salary range for this full-time, salaried position is between
$2,800- 119,000Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.
The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.
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8
Senior Manager, Customer Strategy and Operations
30309 Midtown Atlanta, Georgia
Intuit
Posted 3 days ago
Job Viewed
Job Description
**Overview**
As a Senior Manager of Customer Strategy & Operations, you will play a critical role in driving customer success transformation across Intuit's mid-market and enterprise segments. You will design and operationalize mechanisms that help our Customer Success (CS) teams deliver measurable outcomes, reduce churn, and accelerate customer expansion. This role requires a blend of strategic thinking, operational rigor, and cross-functional leadership, with a relentless focus on delivering customer and business value.
**What you'll bring**
+ 10+ years of program management or strategy experience, overseeing multiple complex, cross-functional programs with measurable outcomes.
+ Proven track record in Customer Success, GTM transformation, or GTM Operations, ideally in SaaS or technology environments.
**Skills**
+ Exceptional influencing skills, with the ability to collaborate in matrixed environments and build strong partnerships across functions.
+ Outstanding communication and storytelling skills, tailored for executive audiences and field teams.
+ Strong business acumen with the ability to connect data, process, and technology to business outcomes.
+ Deep experience in Agile/Scrum environments, balancing speed with business priorities.
+ Expertise in operational excellence, including process automation, reporting, dashboards, and continuous improvement.
**Mindset**
+ Strategic thinker who can design directional roadmaps (multi-year) while driving near-term execution (6-12 months).
+ Customer-first innovator with a focus on delivering world-class experiences that retain and expand customers.
+ Integrity-driven leader who inspires accountability and measurable performance
**How you will lead**
**Strategic Program Leadership**
+ Lead the design and execution of operating mechanisms that enable CS teams to deliver measurable customer outcomes.
+ Establish segmentation, coverage, and territory assignment models to manage our book of business effectively.
+ Define and operationalize risk management and churn prevention strategies, with measurable impact on Net Revenue Retention (NRR).
+ Develop scalable engagement frameworks for low-touch or disengaged customers.
**Operational Excellence**
+ Build structure, cadence, and visibility around performance, risks, and execution across CS.
+ Design program structures and standardized mechanisms to ensure clarity, accountability, and repeatable success.
+ Refine automation and reporting processes to consolidate data from multiple sources and deliver actionable dashboards for leadership and field teams.
+ Drive continuous improvement initiatives that enhance efficiency, reporting accuracy, and customer outcomes.
**Cross-Functional Collaboration**
+ Partner with leaders across Sales, Marketing, Product, Data Science, Finance, and Technology to align on shared priorities and execution.
+ Facilitate discussions with experts and stakeholders to achieve optimal outcomes.
+ Manage dependencies, risks, and leadership escalations to keep programs on track.
**Business Impact & Reporting**
+ Recommend capacity and funding models for scaling CS functions.
+ Develop and deliver reporting mechanisms that provide visibility for executives, operations, and field teams.
+ Propose plays and initiatives to increase adoption, retention, and expansion across the customer lifecycle.
**Leadership & Communication**
+ Rally teams around execution priorities and strategic outcomes.
+ Compellingly frame strategy, outcomes, and progress to executives and frontline teams.
+ Embody Intuit's values of customer obsession, stronger together, and integrity without compromise in all aspects of leadership.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: New York $205,500.00 - 278,000.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
As a Senior Manager of Customer Strategy & Operations, you will play a critical role in driving customer success transformation across Intuit's mid-market and enterprise segments. You will design and operationalize mechanisms that help our Customer Success (CS) teams deliver measurable outcomes, reduce churn, and accelerate customer expansion. This role requires a blend of strategic thinking, operational rigor, and cross-functional leadership, with a relentless focus on delivering customer and business value.
**What you'll bring**
+ 10+ years of program management or strategy experience, overseeing multiple complex, cross-functional programs with measurable outcomes.
+ Proven track record in Customer Success, GTM transformation, or GTM Operations, ideally in SaaS or technology environments.
**Skills**
+ Exceptional influencing skills, with the ability to collaborate in matrixed environments and build strong partnerships across functions.
+ Outstanding communication and storytelling skills, tailored for executive audiences and field teams.
+ Strong business acumen with the ability to connect data, process, and technology to business outcomes.
+ Deep experience in Agile/Scrum environments, balancing speed with business priorities.
+ Expertise in operational excellence, including process automation, reporting, dashboards, and continuous improvement.
**Mindset**
+ Strategic thinker who can design directional roadmaps (multi-year) while driving near-term execution (6-12 months).
+ Customer-first innovator with a focus on delivering world-class experiences that retain and expand customers.
+ Integrity-driven leader who inspires accountability and measurable performance
**How you will lead**
**Strategic Program Leadership**
+ Lead the design and execution of operating mechanisms that enable CS teams to deliver measurable customer outcomes.
+ Establish segmentation, coverage, and territory assignment models to manage our book of business effectively.
+ Define and operationalize risk management and churn prevention strategies, with measurable impact on Net Revenue Retention (NRR).
+ Develop scalable engagement frameworks for low-touch or disengaged customers.
**Operational Excellence**
+ Build structure, cadence, and visibility around performance, risks, and execution across CS.
+ Design program structures and standardized mechanisms to ensure clarity, accountability, and repeatable success.
+ Refine automation and reporting processes to consolidate data from multiple sources and deliver actionable dashboards for leadership and field teams.
+ Drive continuous improvement initiatives that enhance efficiency, reporting accuracy, and customer outcomes.
**Cross-Functional Collaboration**
+ Partner with leaders across Sales, Marketing, Product, Data Science, Finance, and Technology to align on shared priorities and execution.
+ Facilitate discussions with experts and stakeholders to achieve optimal outcomes.
+ Manage dependencies, risks, and leadership escalations to keep programs on track.
**Business Impact & Reporting**
+ Recommend capacity and funding models for scaling CS functions.
+ Develop and deliver reporting mechanisms that provide visibility for executives, operations, and field teams.
+ Propose plays and initiatives to increase adoption, retention, and expansion across the customer lifecycle.
**Leadership & Communication**
+ Rally teams around execution priorities and strategic outcomes.
+ Compellingly frame strategy, outcomes, and progress to executives and frontline teams.
+ Embody Intuit's values of customer obsession, stronger together, and integrity without compromise in all aspects of leadership.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: New York $205,500.00 - 278,000.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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