2,931 Customer Strategy jobs in the United States

Job Description

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this .

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule: 3 days/week hybrid in office, Culver City

Position Overview:

Reformation is seeking Customer Strategy Analyst to support and optimize our customer retention and loyalty programs across both digital and retail channels. Reporting to the Senior Director of Customer Strategy, you will leverage data, analytics, and strategic thinking to help deepen customer engagement and drive lifetime value.

This role is ideal for someone with strong analytical instincts, an interest in customer behavior, and a desire to contribute to impactful omnichannel retention initiatives. You'll work closely with teams across the business, gaining hands-on experience in customer insights, financial analysis, and program development in a fast-paced, mission-driven environment.

What You'll Do:

• Support Key Customer Initiatives : Assist in the analysis and development of core retention programs including churn programs, Clienteling, VIP and Loyalty, and in-store experiences to improve engagement and repeat purchases.
• Analytics Ownership : Own reporting and insights related to key omnichannel retention initiatives by creating and maintaining dashboards, ad hoc analyses, and regular scorecards (weekly, monthly, quarterly).
• Financial Modeling : Contribute to budgeting, ROI analysis, and forecasting to assess performance and recommend improvements for customer strategy programs.
• Customer Data Analysis : Help identify retention opportunities through segmentation, market trend analysis, and behavior modeling to inform strategic decisions.
• A/B Testing & Optimization : Participate in the design and measurement of A/B tests aimed at optimizing messaging, offers, and personalization efforts.
• Cross-Functional Collaboration : Work with stakeholders in Marketing, Retail, Product, BI, and Creative to align on program strategy, reporting, and customer insights.
• Executive Support : Help develop and prepare executive-ready presentations and materials to summarize customer trends, program performance, and recommendations.
• Continuous Improvement : Stay up to date on best practices and trends in digital customer retention, loyalty, and e-commerce personalization to bring fresh ideas to the team.

What You'll Need:

• 1–2 years of experience in a customer insights, business analysis, or strategy-related role; internship or early career exposure in e-commerce or retail preferred.
• Proficiency in Excel, with exposure to business intelligence tools such as Looker, Tableau, SQL or Google Analytics.
• Strong attention to detail and a passion for using data to answer business questions.
• Ability to summarize analytical findings into actionable insights and communicate them clearly to different stakeholders.
• A collaborative, proactive attitude with the ability to manage multiple priorities and deadlines.
• Interest in customer lifecycle, personalization, segmentation, and omnichannel strategy.

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $75,000 – $00,000 + bonus 5% eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company's discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world.
• You'll get access to fertility care support through Carrot , and up to a 5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self.

Still don't know if you should apply? We get it— studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application.

CRPA Notice found here

Want some more! - Sustainability , Forbes , Fast Company

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

About The Role:

As an Associate Director of Customer Strategy , you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other departments including Sales, Professional Services, Product, and Marketing to advocate for the customer and continuously enhance our products and customer experience. This is a hybrid role based in Seattle (4 days/week in office).

What You Will Do:

• Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.
• Own customer retention for your business; proactively manage renewal risk.
• Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities.
• Understand customers' e-commerce goals, proficiencies, and shortcomings to position Stackline's products and services to address their needs.
• Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives.
• Gather valuable feedback from clients and act as a voice of the customer internally.
• Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives.
• Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations.

• Bachelor's degree in a relevant field.
• 6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.
• 4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer).
• 2+ years of people leadership experience.
• Proven experience in crafting stories and narratives through compelling data insights and thoughtful leadership content (in-person, on the phone, through email, and during web presentations).
• Passion for SaaS, technology, eCommerce, and customer service.
• High energy with the ability to successfully drive projects with minimal guidance.
• Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects.
• Passion for rolling up the sleeves and diving in both tactically and strategically.
• Strong analytical skills with demonstratable experience: using frameworks, data, and analytical tools to help structure the team's thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems.
• Ability to work in a fast-paced environment while maintaining focus on primary goals.
• Experience selling/owning renewal and expansion conversations.
• Ability to think big, solve problems, and are detail oriented.
• Proficient in Microsoft Outlook, Excel, and PowerPoint.

• MBA degree
• A background with traditional and digital marketing, buying, and measurement.
• Experience working in a startup, retail, digital advertising, or eCommerce environment.

• Comprehensive benefit plans covering medical, dental, and vision
• Fertility benefits
• 401k plan plus company match
• Company paid Life Insurance
• 20 days of Paid Time Off annually
• 9 Paid company holidays
• 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
• Summer Fridays early close at 3 pm
• Fully stocked kitchen snacks with fresh fruit
• Happy hours and monthly catered lunches

Job Description

Position: Customer Strategy Senior Advisor

Become a Customer Strategy Senior Advisor and help build a better tomorrow. In this role, you will play a critical part in driving operational transformation to build customer trust and support strategic company goals. You will be responsible for strategic planning and coordination of work across cross-functional teams. This position is ideal for individuals passionate about customer experience, adept at turning data into action, forward-thinking, and skilled at influencing across all organizational levels.

Responsibilities:

• Drive analytical support across the enterprise by optimizing the collection, analysis, and reporting of data to enable successful completion of key business operations projects.

• Serve as a key consultant to stakeholders, presenting complex analytical findings and making strategic recommendations.

• Create and monitor performance dashboards to track and analyze Key Performance Indicators (KPIs), supporting process improvements and performance metrics development.

• Evaluate business operations processes and recommend actions to improve efficiency, increase productivity, and reduce costs.

• Perform analyses of business operational risks, identify suitable mitigation strategies, and communicate findings to leadership.

• Collaborate with stakeholders to understand project requirements, recommend tools, and provide ongoing project updates.

• Develop business plan scenarios to evaluate different priorities and paths to achieving enterprise objectives.

• Work closely with business planning and performance management teams to assess financial, operational, and regulatory risks and constraints.

• Mentor newly hired analysts and guide them through job training and knowledge sharing.

• Validate and assess existing operational processes to ensure compliance with laws, standards, and best practices, helping safeguard assets and reduce risk.

Minimum Qualifications:

• Ten or more years of experience in business operations analysis.

Preferred Qualifications:

• Experience with Customer Experience (CX) strategy and design principles.

• Background in the utility sector or other regulated industries.

• Experience related to clean energy and sustainability.

• Consulting experience focused on customer strategy development and implementation.

• Strong data analysis skills using Excel, Power BI, SAS, or similar tools to extract actionable insights.

• Experience presenting data and strategic recommendations to leadership and stakeholders.

Position: Customer Strategy Senior Advisor

Become a Customer Strategy Senior Advisor and help build a better tomorrow. In this role, you will play a critical part in driving operational transformation to build customer trust and support strategic company goals. You will be responsible for strategic planning and coordination of work across cross-functional teams. This position is ideal for individuals passionate about customer experience, adept at turning data into action, forward-thinking, and skilled at influencing across all organizational levels.

Responsibilities:

• Drive analytical support across the enterprise by optimizing the collection, analysis, and reporting of data to enable successful completion of key business operations projects.

• Serve as a key consultant to stakeholders, presenting complex analytical findings and making strategic recommendations.

• Create and monitor performance dashboards to track and analyze Key Performance Indicators (KPIs), supporting process improvements and performance metrics development.

• Evaluate business operations processes and recommend actions to improve efficiency, increase productivity, and reduce costs.

• Perform analyses of business operational risks, identify suitable mitigation strategies, and communicate findings to leadership.

• Collaborate with stakeholders to understand project requirements, recommend tools, and provide ongoing project updates.

• Develop business plan scenarios to evaluate different priorities and paths to achieving enterprise objectives.

• Work closely with business planning and performance management teams to assess financial, operational, and regulatory risks and constraints.

• Mentor newly hired analysts and guide them through job training and knowledge sharing.

• Validate and assess existing operational processes to ensure compliance with laws, standards, and best practices, helping safeguard assets and reduce risk.

Minimum Qualifications:

• Ten or more years of experience in business operations analysis.

Preferred Qualifications:

• Experience with Customer Experience (CX) strategy and design principles.

• Background in the utility sector or other regulated industries.

• Experience related to clean energy and sustainability.

• Consulting experience focused on customer strategy development and implementation.

• Strong data analysis skills using Excel, Power BI, SAS, or similar tools to extract actionable insights.

• Experience presenting data and strategic recommendations to leadership and stakeholders.

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

As an Associate Director of Customer Strategy , you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other departments including Sales, Professional Services, Product, and Marketing to advocate for the customer and continuously enhance our products and customer experience. This is a hybrid role based in Seattle (4 days/week in office).

• Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.
• Own customer retention for your business; proactively manage renewal risk.
• Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities.
• Understand customers e-commerce goals, proficiencies, and shortcomings to position Stacklines products and services to address their needs.
• Partner with our clients and ensure value realization from Stackline insights to ensure they are achieving their business objectives.
• Gather valuable feedback from clients and act as a voice of the customer internally.
• Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives.
• Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations.

• Bachelors degree in a relevant field.
• 6+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.
• 4+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer).
• 2+ years of people leadership experience.
• Proven experience in crafting stories and narratives through compelling data insights and thoughtful leadership content (in-person, on the phone, through email, and during web presentations).
• Passion for SaaS, technology, eCommerce, and customer service.
• High energy with the ability to successfully drive projects with minimal guidance.
• Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects.
• Passion for rolling up the sleeves and diving in both tactically and strategically.
• Strong analytical skills with demonstratable experience: using frameworks, data, and analytical tools to help structure the teams thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems.
• Ability to work in a fast-paced environment while maintaining focus on primary goals.
• Experience selling/owning renewal and expansion conversations.
• Ability to think big, solve problems, and are detail oriented.
• Proficient in Microsoft Outlook, Excel, and PowerPoint.

• A background with traditional and digital marketing, buying, and measurement.
• Experience working in a startup, retail, digital advertising, or eCommerce environment.

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. The pay range for this position located in Seattle is $50,000 - 180,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition, we provide a robust benefits and perks package that includes:

• Comprehensive benefit plans covering medical, dental, and vision
• Fertility benefits
• 20 days of Paid Time Off annually
• 9 Paid company holidays
• 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
• Summer Fridays early close at 2 pm
• Fully stocked kitchen snacks with fresh fruit weekly