5,297 Customer Success Management jobs in the United States

We're seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the success and satisfaction of our customers, and act as a key connector between clients and our internal teams. As a Manager - Business Development, you will manage research, analyze, and develop new business opportunities. You will be responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. You will analyze and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry.
**Responsibilities:**
+ Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability.
+ Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers.
+ Oversees development and research activities to build on the Company's strengths, identifies potential new markets and business opportunities and increases market share.
+ Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate Wesco representatives.
+ Calls on existing or prospective customers within framework of business development call program.
+ Represents Wesco in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business.
+ Conducts roll out meetings at new, key, and global account customer locations.
+ Leads, develops, and nurtures local implementation teams (LIT).
+ Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs.
+ Creates and implements account business development activities including product gap identification, account discovery process, and One-Wesco engagement.
+ Conducts internal and customer training sessions on account and customer processes.
+ Serves as liaison between key suppliers, marketing services, and location operations
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree - Business Administration preferred
+ 5 years required, 6+ years of preferred experience directly related to position
+ 5 years required, 6+ years preferred of financial analysis, sales, negotiation
+ Knowledge of industry including suppliers, customers, and competitors
+ Strong verbal and written communication skills
+ Strong business analysis, financial modeling and negotiation skills
+ Ability to initiate and develop relationships with key decision makers inside and outside company
+ Capable of spotting new business opportunities and quickly evaluate opportunities
+ Capacity to analyze financial and operational data, statements and projections
+ Ability to identify and cultivate external resources
+ Ability to establish relationships of trust
+ Ability to learn complex technical information quickly
+ Comfortable working in fast-paced environment and simultaneously manage several projects
+ Knowledge of Wesco's existing business lines, strengths and challenges preferred
+ Ability to travel 50% - 75%
#LI-KB1
#LI-Hybrid
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

We're seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the success and satisfaction of our customers, and act as a key connector between clients and our internal teams. As a Manager - Business Development, you will manage research, analyze, and develop new business opportunities. You will be responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. You will analyze and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry.
**Responsibilities:**
+ Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability.
+ Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers.
+ Oversees development and research activities to build on the Company's strengths, identifies potential new markets and business opportunities and increases market share.
+ Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate Wesco representatives.
+ Calls on existing or prospective customers within framework of business development call program.
+ Represents Wesco in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business.
+ Conducts roll out meetings at new, key, and global account customer locations.
+ Leads, develops, and nurtures local implementation teams (LIT).
+ Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs.
+ Creates and implements account business development activities including product gap identification, account discovery process, and One-Wesco engagement.
+ Conducts internal and customer training sessions on account and customer processes.
+ Serves as liaison between key suppliers, marketing services, and location operations
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree - Business Administration preferred
+ 5 years required, 6+ years of preferred experience directly related to position
+ 5 years required, 6+ years preferred of financial analysis, sales, negotiation
+ Knowledge of industry including suppliers, customers, and competitors
+ Strong verbal and written communication skills
+ Strong business analysis, financial modeling and negotiation skills
+ Ability to initiate and develop relationships with key decision makers inside and outside company
+ Capable of spotting new business opportunities and quickly evaluate opportunities
+ Capacity to analyze financial and operational data, statements and projections
+ Ability to identify and cultivate external resources
+ Ability to establish relationships of trust
+ Ability to learn complex technical information quickly
+ Comfortable working in fast-paced environment and simultaneously manage several projects
+ Knowledge of Wesco's existing business lines, strengths and challenges preferred
+ Ability to travel 50% - 75%
#LI-KB1
#LI-Hybrid
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

We're seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the success and satisfaction of our customers, and act as a key connector between clients and our internal teams. As a Manager - Business Development, you will manage research, analyze, and develop new business opportunities. You will be responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. You will analyze and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry.
**Responsibilities:**
+ Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability.
+ Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers.
+ Oversees development and research activities to build on the Company's strengths, identifies potential new markets and business opportunities and increases market share.
+ Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate Wesco representatives.
+ Calls on existing or prospective customers within framework of business development call program.
+ Represents Wesco in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business.
+ Conducts roll out meetings at new, key, and global account customer locations.
+ Leads, develops, and nurtures local implementation teams (LIT).
+ Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs.
+ Creates and implements account business development activities including product gap identification, account discovery process, and One-Wesco engagement.
+ Conducts internal and customer training sessions on account and customer processes.
+ Serves as liaison between key suppliers, marketing services, and location operations
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree - Business Administration preferred
+ 5 years required, 6+ years of preferred experience directly related to position
+ 5 years required, 6+ years preferred of financial analysis, sales, negotiation
+ Knowledge of industry including suppliers, customers, and competitors
+ Strong verbal and written communication skills
+ Strong business analysis, financial modeling and negotiation skills
+ Ability to initiate and develop relationships with key decision makers inside and outside company
+ Capable of spotting new business opportunities and quickly evaluate opportunities
+ Capacity to analyze financial and operational data, statements and projections
+ Ability to identify and cultivate external resources
+ Ability to establish relationships of trust
+ Ability to learn complex technical information quickly
+ Comfortable working in fast-paced environment and simultaneously manage several projects
+ Knowledge of Wesco's existing business lines, strengths and challenges preferred
+ Ability to travel 50% - 75%
#LI-KB1
#LI-Hybrid

We're seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the success and satisfaction of our customers, and act as a key connector between clients and our internal teams. As a Manager - Business Development, you will manage research, analyze, and develop new business opportunities. You will be responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. You will analyze and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry.
**Responsibilities:**
+ Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability.
+ Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers.
+ Oversees development and research activities to build on the Company's strengths, identifies potential new markets and business opportunities and increases market share.
+ Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate Wesco representatives.
+ Calls on existing or prospective customers within framework of business development call program.
+ Represents Wesco in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business.
+ Conducts roll out meetings at new, key, and global account customer locations.
+ Leads, develops, and nurtures local implementation teams (LIT).
+ Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs.
+ Creates and implements account business development activities including product gap identification, account discovery process, and One-Wesco engagement.
+ Conducts internal and customer training sessions on account and customer processes.
+ Serves as liaison between key suppliers, marketing services, and location operations
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree - Business Administration preferred
+ 5 years required, 6+ years of preferred experience directly related to position
+ 5 years required, 6+ years preferred of financial analysis, sales, negotiation
+ Knowledge of industry including suppliers, customers, and competitors
+ Strong verbal and written communication skills
+ Strong business analysis, financial modeling and negotiation skills
+ Ability to initiate and develop relationships with key decision makers inside and outside company
+ Capable of spotting new business opportunities and quickly evaluate opportunities
+ Capacity to analyze financial and operational data, statements and projections
+ Ability to identify and cultivate external resources
+ Ability to establish relationships of trust
+ Ability to learn complex technical information quickly
+ Comfortable working in fast-paced environment and simultaneously manage several projects
+ Knowledge of Wesco's existing business lines, strengths and challenges preferred
+ Ability to travel 50% - 75%
#LI-KB1
#LI-Hybrid

We're seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the success and satisfaction of our customers, and act as a key connector between clients and our internal teams. As a Manager - Business Development, you will manage research, analyze, and develop new business opportunities. You will be responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. You will analyze and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry.
**Responsibilities:**
+ Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability.
+ Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers.
+ Oversees development and research activities to build on the Company's strengths, identifies potential new markets and business opportunities and increases market share.
+ Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate Wesco representatives.
+ Calls on existing or prospective customers within framework of business development call program.
+ Represents Wesco in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business.
+ Conducts roll out meetings at new, key, and global account customer locations.
+ Leads, develops, and nurtures local implementation teams (LIT).
+ Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs.
+ Creates and implements account business development activities including product gap identification, account discovery process, and One-Wesco engagement.
+ Conducts internal and customer training sessions on account and customer processes.
+ Serves as liaison between key suppliers, marketing services, and location operations
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree - Business Administration preferred
+ 5 years required, 6+ years of preferred experience directly related to position
+ 5 years required, 6+ years preferred of financial analysis, sales, negotiation
+ Knowledge of industry including suppliers, customers, and competitors
+ Strong verbal and written communication skills
+ Strong business analysis, financial modeling and negotiation skills
+ Ability to initiate and develop relationships with key decision makers inside and outside company
+ Capable of spotting new business opportunities and quickly evaluate opportunities
+ Capacity to analyze financial and operational data, statements and projections
+ Ability to identify and cultivate external resources
+ Ability to establish relationships of trust
+ Ability to learn complex technical information quickly
+ Comfortable working in fast-paced environment and simultaneously manage several projects
+ Knowledge of Wesco's existing business lines, strengths and challenges preferred
+ Ability to travel 50% - 75%
#LI-KB1
#LI-Hybrid

We're seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the success and satisfaction of our customers, and act as a key connector between clients and our internal teams. As a Manager - Business Development, you will manage research, analyze, and develop new business opportunities. You will be responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. You will analyze and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry.
**Responsibilities:**
+ Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability.
+ Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers.
+ Oversees development and research activities to build on the Company's strengths, identifies potential new markets and business opportunities and increases market share.
+ Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate Wesco representatives.
+ Calls on existing or prospective customers within framework of business development call program.
+ Represents Wesco in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business.
+ Conducts roll out meetings at new, key, and global account customer locations.
+ Leads, develops, and nurtures local implementation teams (LIT).
+ Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs.
+ Creates and implements account business development activities including product gap identification, account discovery process, and One-Wesco engagement.
+ Conducts internal and customer training sessions on account and customer processes.
+ Serves as liaison between key suppliers, marketing services, and location operations
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree - Business Administration preferred
+ 5 years required, 6+ years of preferred experience directly related to position
+ 5 years required, 6+ years preferred of financial analysis, sales, negotiation
+ Knowledge of industry including suppliers, customers, and competitors
+ Strong verbal and written communication skills
+ Strong business analysis, financial modeling and negotiation skills
+ Ability to initiate and develop relationships with key decision makers inside and outside company
+ Capable of spotting new business opportunities and quickly evaluate opportunities
+ Capacity to analyze financial and operational data, statements and projections
+ Ability to identify and cultivate external resources
+ Ability to establish relationships of trust
+ Ability to learn complex technical information quickly
+ Comfortable working in fast-paced environment and simultaneously manage several projects
+ Knowledge of Wesco's existing business lines, strengths and challenges preferred
+ Ability to travel 50% - 75%
#LI-KB1
#LI-Hybrid
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

We're seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the success and satisfaction of our customers, and act as a key connector between clients and our internal teams. As a Manager - Business Development, you will manage research, analyze, and develop new business opportunities. You will be responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. You will analyze and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry.
**Responsibilities:**
+ Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability.
+ Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers.
+ Oversees development and research activities to build on the Company's strengths, identifies potential new markets and business opportunities and increases market share.
+ Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate Wesco representatives.
+ Calls on existing or prospective customers within framework of business development call program.
+ Represents Wesco in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business.
+ Conducts roll out meetings at new, key, and global account customer locations.
+ Leads, develops, and nurtures local implementation teams (LIT).
+ Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs.
+ Creates and implements account business development activities including product gap identification, account discovery process, and One-Wesco engagement.
+ Conducts internal and customer training sessions on account and customer processes.
+ Serves as liaison between key suppliers, marketing services, and location operations
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree - Business Administration preferred
+ 5 years required, 6+ years of preferred experience directly related to position
+ 5 years required, 6+ years preferred of financial analysis, sales, negotiation
+ Knowledge of industry including suppliers, customers, and competitors
+ Strong verbal and written communication skills
+ Strong business analysis, financial modeling and negotiation skills
+ Ability to initiate and develop relationships with key decision makers inside and outside company
+ Capable of spotting new business opportunities and quickly evaluate opportunities
+ Capacity to analyze financial and operational data, statements and projections
+ Ability to identify and cultivate external resources
+ Ability to establish relationships of trust
+ Ability to learn complex technical information quickly
+ Comfortable working in fast-paced environment and simultaneously manage several projects
+ Knowledge of Wesco's existing business lines, strengths and challenges preferred
+ Ability to travel 50% - 75%
#LI-KB1
#LI-Hybrid
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

We're seeking a dynamic Business Development Manager who thrives at the intersection of contract negotiation and customer success. In this role, you'll drive strategic partnerships, ensure the success and satisfaction of our customers, and act as a key connector between clients and our internal teams. As a Manager - Business Development, you will manage research, analyze, and develop new business opportunities. You will be responsible for creating effective business plans to generate revenue, increase product lines, expand into new markets, and improve customer satisfaction. You will analyze and monitor business growth and decline, as well as provide possible solutions and new ways to strengthen the Company's competitive position within the industry.
**Responsibilities:**
+ Identifies, evaluates, and develops new business opportunities in order to expand business and increase profitability.
+ Responsible for retaining and expanding existing company relationships, product lines or market segments, and soliciting new business from prospective customers and suppliers.
+ Oversees development and research activities to build on the Company's strengths, identifies potential new markets and business opportunities and increases market share.
+ Establishes relationships with potential customers and suppliers. Discusses unmet needs, problems, or complaints, and arranges for meetings with appropriate Wesco representatives.
+ Calls on existing or prospective customers within framework of business development call program.
+ Represents Wesco in identifying, evaluating, and negotiating acquisitions, partnerships, alliances, joint ventures, and start-ups in current and new business.
+ Conducts roll out meetings at new, key, and global account customer locations.
+ Leads, develops, and nurtures local implementation teams (LIT).
+ Finds, calculates, and documents cost savings related to direct spend, indirect spend and value add services programs.
+ Creates and implements account business development activities including product gap identification, account discovery process, and One-Wesco engagement.
+ Conducts internal and customer training sessions on account and customer processes.
+ Serves as liaison between key suppliers, marketing services, and location operations
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree - Business Administration preferred
+ 5 years required, 6+ years of preferred experience directly related to position
+ 5 years required, 6+ years preferred of financial analysis, sales, negotiation
+ Knowledge of industry including suppliers, customers, and competitors
+ Strong verbal and written communication skills
+ Strong business analysis, financial modeling and negotiation skills
+ Ability to initiate and develop relationships with key decision makers inside and outside company
+ Capable of spotting new business opportunities and quickly evaluate opportunities
+ Capacity to analyze financial and operational data, statements and projections
+ Ability to identify and cultivate external resources
+ Ability to establish relationships of trust
+ Ability to learn complex technical information quickly
+ Comfortable working in fast-paced environment and simultaneously manage several projects
+ Knowledge of Wesco's existing business lines, strengths and challenges preferred
+ Ability to travel 50% - 75%
#LI-KB1
#LI-Hybrid

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We are seeking a Director of Digital Customer Success Management for SAP's Business Transformation Management (BTM) Suite, including Signavio and LeanIX. This role will oversee a team of Digital Customer Success Managers and be a part of the Americas CS Leadership team for the SAP BTM Suite.
**What you'll do:**
As Director, you will oversee a team of Digital Customer Success Managers with the goal to ensure both you, and the team, are positioned across internal and external folks as trusted advisors for our BTM Suite.
Internally, the Director will play a critical role to partner with adjacent teams, such as Sales, Services and Marketing, to ensure core business KPIs are achieved. It is expected that this role will be instrumental to build the Digital Customer Success practice for the Americas region by contributing innovative ideas to level-up both their respective team, as well as our approach on how best to drive customer value through a many-to-many engagement model.
From a customer's perspective, balancing both a strategic, and tactical viewpoint, the goal is to maximize the customer lifetime value by delivering solution area expertise to customer champions based on deep understanding of the key inflection points and milestones across the customer journey. Leveraging specific customer data points, health scores, usage data and more, the Director will provide recommendations to consistently mature our best practice approach, for our Digital customers, to the global team.
To be successful, you may own, or guide your team, on how to develop and implement account strategies and implementation plans for both short-term, and longer-term value realization within our digital segment utilizing a many-to-many approach. These plans should, but not limited to:
· Build trusted advisor status with customers
· Ensure rapid adoption and enablement of solutions that drive value for the customer
· Increase the customer's usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
· Identify sales leads and support sales in expansion and upsell efforts
· Mitigate churn and manage renewals of SAP solutions/services
· Manage through crisis and de-escalate customer situations
· Drive renewals, consumption, expansions, and up-sells of subscription license-based solutions
· Ensure value realization from offerings such as office hours, webinars and more
**What you bring:**
· Strong executive presence and relationship building skills
· Deep knowledge of enterprise architecture and/or business models, strategies, and line of business processes
· Background in building and scaling Digital Customer Success teams
· Proven ability to handle difficult customer situations and discuss complex issues with customer executives
· Experience with cloud software solutions and delivery models
· Business expertise in one, or the other, respective solutions, within the BTM Suite
· Ability to dig-in to the solution(s), and provide some technical understanding for assigned solution area to address technical issues with customers
· Ability to apply risk-mitigation strategies to customer situations
· Knowledge of SAP solutions portfolio and the business processes they enable
· Bachelor's degree or equivalent required
· Experience in a B2B SAAS software organization
· Strong program management and governance skills
· Expert commercial/deal support skills
· Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
· Ability to build personalized career development objectives for team members, providing opportunities to foster growth and positioning them to succeed in their roles
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is - (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits ( .
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid