Customer Solutions Manager

38803 Tupelo, Mississippi Bayer

Posted 3 days ago

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Job Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
Customer Solutions Manager
Customer Solutions Manager
PURPOSE
This CORE Customer Solutions Manager can be residence based if the incumbent resides and works within the contiguous United States time zones. It also can be based at the Whippany, NJ facility.
The primary responsibility of this role includes managing day-to-day "end to end" order-to-bill operations that realizes highest levels of customer satisfaction for the Pharma division. The position is responsible for developing customer relationships through effective collaboration with internal and external stakeholders. The position holder is in charge of monitoring, reviewing, and improving/maintaining processes and procedures to leverage efficiencies while maintaining compliance.
KEY RELATIONSHIPS
The position holder is operating with multiple internal and external stakeholders across all Business Units, including but not limited to Government and Commercial customers, Business Unit leads, Sales Area Managers, Finance Business Partners as well as multiple stakeholders within Product Supply and IT.
Thes interfaces include stakeholders of high seniority such as Directors within Sales, Marketing, Finance, Product Supply and IT, Senior Buyers of Physicians, Hospitals, Clinics and technicians, as well as multiple Group Purchasing Organizations and Independent Distribution Networks.
YOUR TASKS AND RESPONSIBILITIES
Responsibilities include but are not limited to:
+ Improving customer service experience, creating engaged customers and facilitating organic growth;
+ Responsibilities cover multiple functional areas in: O2B Management, Customer Relations Management, Financial Management and Administrative Systems Support including government and regulatory affairs for those accounts directly managed by numerous account managers located within the organization;
+ Taking ownership of customer inquiries and follow through to resolution. Establishing relationships with cross-functional partners which include master data, bill to cash, transportation, Sales and finance;
+ Oversite of all third-party operations at Accenture and GBS Shared Services teams in Delhi. Train and support customer service coworkers;
+ Successfully transitions all strategic plans into tactical objectives. Plans and executes all logistics activities (customer service, support of Product Supply inventory management and Fulfillment, Transportation and Distribution;
+ Works closely with Bill-to-Cash team to develop and maintain full order-to-cash excellence;
+ Disposition: High levels of honesty and integrity; can do philosophy; forward thinking in a fast-paced environment;
+ Operational support for DSCSA process including: exception & error management, customer/account master data validation and ensuring B2B maintenance and integration requirements met;
+ Support of partner onboarding for DSCSA ensuring smooth integration and data flow between systems for onboarded customers, translates partner requirements into onboarding plans; assist in DSCSA compliance documentation, continuous improvement and audit readiness.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRES QUALIFICATIONS
+ Bachelor's degree with minimum 6 years of experience in Order-to-Cash and Supply Chain; alternatively, Master's Degree with 2 years of experience;
+ Must have at least 3 years of SAP experience;
+ Excellent planning, organization, and prioritizing abilities;
+ Excellent problem solving and decision-making skills;
+ Excellent customer awareness and focus;
+ Strong communication/presentation skills also required both oral and written;
+ Able to develop, present, and explain in depth reports using various SAP & Microsoft applications);
+ Comfortable working directly with all levels of customer's management and internal stakeholder;
+ Experience in dealing with Hospitals, GPO's and IDN's located throughout the United States. (with emphasis in Logistics Management and/or Supply Chain Management).
PREFERRED QUALIFICATIONS
+ Experience in an Order-to-Cash pharmaceutical, medical device, consumer health or FMCG industry.
Employees can expect to be paid a salary between $71,900.00 to $107,000.00. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 10-7-25.
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
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Customer Service, Operations & Sales Manager

38802 Tupelo, Mississippi KingAirNation

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Job Description

On-Site- Brandon,MS

If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.

We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.


King Air Nation is seeking a results-driven Customer Service, Operations & Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams.


Key Responsibilities

  • Leadership & Sales Management: Build, mentor, and inspire a high-performing team. Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.
  • Operational Excellence: Direct all quoting, purchasing, and logistics activities with precision and compliance. Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.
  • Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.
  • Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.

Key Competencies & Expectations

We are looking for a candidate who embodies the following competencies and can deliver on key results:

  • Excellence Orientation: Relentless drive for results and high standards.
  • Sales Leadership: Mastery of business development and deal closing.
  • Process Optimization: Continuously improves workflows and achieves efficiency gains.
  • Customer Obsession: Delivers world-class service and earns trust.
  • Accountability: Extreme ownership—no excuses.
  • Data-Driven Decision Making: Uses metrics to drive continuous improvement.

Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth , a quote turnaround time in the top 10% of the industry , and 99%+ on-time order fulfillment .


Required Qualifications

  • Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.
  • Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.
  • Proven ability to recruit, develop, and retain a high-performing team.
  • Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.
  • Experience developing sales strategies, managing pipelines, and building key customer relationships.
  • Strong analytical, negotiation, and communication skills.

What We Offer

  • Competitive salary plus an uncapped performance-based bonus.
  • Comprehensive health and vision insurance with optional dental, LTD & STD life insurance - add ons.
  • 401K Retirement Savings Plan with Profit Sharing Contribution when applicable.
  • Opportunities for professional development and fast-track advancement for elite contributors.

Company Culture

We are relentless in our pursuit of operational and commercial excellence. If you are a top performer with a proven track record who thrives in an environment of high standards and accountability, this is the role for you. Only those who consistently demand the best of themselves and their team will succeed.

Task: If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.

We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.

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