108 Customer Success Management jobs in Wheaton Glenmont

The CSSP Customer Engagement Professional Manager leads the Customer Engagement Team in delivering exceptional service and support to subscribers of a Cybersecurity Service Provider (CSSP). This role is responsible for strategic planning, compliance management, and ensuring seamless engagement throughout the service lifecycle. The ideal candidate is a strong leader with proven experience in customer service management, DoD compliance, and cybersecurity service alignment.
**Responsibilities**
+ Provide strategic direction and leadership to the CSSP Customer Engagement Team to ensure effective planning, execution, and completion of tasks and projects.
+ Stay informed of evolving DoD cybersecurity requirements impacting subscribers and guide the team in implementing timely adjustments to ensure compliance.
+ Oversee the development, review, and maintenance of annual documentation, agreements, and templates to align with subscriber and compliance needs.
+ Lead the response to new service inquiries, ensuring accurate guidance and smooth execution of the service alignment process.
+ Ensure timely and accurate creation of database records for tracking workflow processes and subscriber engagement.
+ Oversee the preparation and delivery of formal support agreements and service quotes for prospective customers.
+ Guide and monitor the initiation of operational services, ensuring alignment through automated tools until full-service implementation.
+ Provide ongoing subscriber support to ensure consistent, high-quality service delivery.
+ Represent the CSSP in leadership and subscriber briefings; prepare and deliver reports on alignment status, customer funding, and service renewals.
+ Manage customer data and coordinate the annual renewal process to ensure continuity of services.
**Qualifications**
+ Bachelor's Degree in a related field or an additional 8 years of relevant experience in lieu of degree.
+ Minimum of 4 years of experience in team leadership, customer service management, or cybersecurity service engagement.
+ Active Secret Clearance required at time of hire
+ Strong understanding of CSSP operations and DoD cybersecurity requirements.
+ Exceptional communication, organizational, and leadership skills.
+ Ability to manage multiple projects and priorities in a dynamic environment.
**Desired Skills**
+ Experience with automated alignment tools and service workflow management systems.
+ Knowledge of DoD cybersecurity frameworks, compliance standards, and policies.
**Job ID**

**Work Type**
On-Site
**Pay Range**
100, 000-135,000
**Benefits**
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
**Company Description**
**Work Where it Matters**
Truestone, an Akima company, is not just another federal lifecycle solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks.
**As a Truestone employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).

Position Overview
The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end to end range of products and services Hargrove as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close.
Key Job Responsibilities
Prospecting & Qualifying New Accounts
● Partner with sales leadership on strategically mapping out the assigned sector/sub sector.
● Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today and in partnership with those account leads as required.
● Build strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions.
● Manage demonstrations to introduce Hargrove, Hargrove's approach, and solutions as relevant to each contact.
● Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services.
● Demonstrate Hargrove's experience, audience engagement impact and demonstrable ROI to position Hargrove as the partner of choice.
● Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN.
● Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed.
● Partner with experience lead and transition accounts over after each sale. Stay involved with the relationship, as needed. As the consultant and advisor, support future sales, resigns and net new business opportunities.
● Advocate for our solutions in the industry, through speaking, networking, or attending events as needed.
● An active networker and contact generator, bring that thinking and make those valuable introductions to Hargrove while also working the existing database to ensure we have shown maximum partnership value to our customers.
Sales Management & Account Ownership
● Strategic consultative selling into multiple industries. Selling is often pre-RFP, sharing the vision and business value of what a Hargrove partnership could bring to an event, regionally, nationally, and globally. Build and maintain close relationships with prospects and clients to expand the revenue/business opportunity.
● Attend initial kick-off calls to ensure what was sold is delivered from the start and successfully hand off the business in the format needed to ensure success.
● Work in close partnership with the project delivery team to ensure that clients are delighted with the product and service they receive.
● Manage event debrief with Account Management/Production teams
● Build account pursuit plans for net new targets or in concert with the account managers already working on business.
● Review data and event metrics to build a reason to work with Encore in future and demonstrate ROI to clients.
● Take orders for repeat events to help grow accounts through organic sales.
Internal Communications
● Communicate with management regularly to report on sales activity and progress against targets set.
● Bring market insights to the business to inform and influence our development roadmap.
● Ensure CRM and systems are up to date and enriched with key business intelligence.
● Collaborate with Marketing to create sector specific campaigns.
● Maintain sales pipeline and consistently review the health of prospects to accurately influence revenue projections.
Job Qualifications
● Bachelor's degree or equivalent
● 8+ years proven success in a competitive business-to-business sales environment
● Experience of selling virtually, over the phone and/or face-to-face
● Experience in meetings and in the live event industry (virtual and hybrid events are a bonus)
● Strong commercial acumen with a hunger for deal making
● Naturally competitive, and a born networker with an appetite for relationship building
● Experienced in the disciplined use of customer relationship management (CRM) software
● Articulate, with a confident telephone manner, as well as a focused listener
● Exceptional customer service standards
● Must be a self-starter and self-motivated, but with the ability and willingness to take direction and work in close collaboration with colleagues
● Travel required
Competencies
● Strategic sales planning
● Sales Proficiency
● Attention to Detail
● Strong Communication Skill
● Professional Personal Presentation
● Initiative
● Exceed Customer Expectations
● Concern for Quality
● Influence
● Negotiation
● Result Orientation
● Relationship Management
Work Environment
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. May travel up to 50% of the time.
#LI-JA1
#INDSALES
Salary Pay Range: $88,887.00 - $157,280.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Position Overview
The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end to end range of products and services Hargrove as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close.
Key Job Responsibilities
Prospecting & Qualifying New Accounts
● Partner with sales leadership on strategically mapping out the assigned sector/sub sector.
● Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing organizations we partner with today and in partnership with those account leads as required.
● Build strategies and customer pursuit plans that include contact of prospective clients and capabilities presentations demonstrating Hargrove's end-to-end event solutions.
● Manage demonstrations to introduce Hargrove, Hargrove's approach, and solutions as relevant to each contact.
● Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services.
● Demonstrate Hargrove's experience, stakeholder/audience engagement impact and demonstrable ROI to position Hargrove as the partner of choice.
● Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN.
● Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed.
● Partner with experience lead and transition accounts over after each sale. Stay involved with the relationship, as needed. As the consultant and advisor, support future sales, resigns and net new business opportunities.
● Advocate for our solutions in the industry, through speaking, networking, or attending events as needed.
● An active networker and contact generator, bring that thinking and make those valuable introductions to Hargrove while also working the existing database to ensure we have shown maximum partnership value to our customers.
Sales Management & Account Ownership
● Strategic consultative selling into multiple industries. Selling is often pre-RFP, sharing the vision and business value of what a Hargrove partnership could bring to an event, regionally, nationally, and globally. Build and maintain close relationships with prospects and clients to expand the revenue/business opportunity.
● Attend initial kick-off calls to ensure what was sold is delivered from the start and successfully hand off the business in the format needed to ensure success.
● Work in close partnership with the project delivery team to ensure that clients are delighted with the product and service they receive.
● Manage event debrief with Account Management/Production teams.
● Build account pursuit plans for net new targets or in concert with the account managers already working on business.
● Review data and event metrics to build a reason to work with Hargrove in future and demonstrate ROI to clients.
● Take orders for repeat events to help grow accounts through organic sales.
Internal Communications
● Communicate with management regularly to report on sales activity and progress against targets set.
● Bring market insights to the business to inform and influence our development roadmap.
● Ensure CRM and systems are up to date and enriched with key business intelligence.
● Collaborate with Marketing to create sector specific campaigns.
● Maintain sales pipeline and consistently review the health of prospects to accurately influence revenue projections.
Job Qualifications
+ Bachelor's degree or equivalent
+ 8+ years proven success in a competitive business-to-business sales environment
+ Experience of selling virtually, over the phone and/or face-to-face
+ Experience in meetings and in the live event industry
+ Strong commercial acumen with a hunger for deal making
+ Well networked in the national Association market
+ In depth knowledge of convention and tradeshow operations
+ Naturally competitive, and a born networker with an appetite for relationship building
+ Experienced in the disciplined use of customer relationship management (CRM) software
+ Articulate, with a confident telephone manner, as well as a focused listener
+ Exceptional customer service standards
+ Must be a self-starter and self-motivated, but with the ability and willingness to take direction and work in close collaboration with colleagues
+ Travel required 
Competencies
● Strategic sales planning
● Sales Proficiency
● Attention to Detail
● Strong Communication Skill
● Professional Personal Presentation
● Initiative
● Exceed Customer Expectations
● Concern for Quality
● Influence
● Negotiation
● Result Orientation
● Relationship Management
Work Environment
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Hargrove in an office environment, when traveling, and while on job site or any other customer facing event. May travel up to 50% of the time.
Location Preferred - Lanham, MD/Washington, DC area or greater Chicago area. Remote location may be permitted for exceptional candidates with proven success working in that capacity.
#LI-JA1
#INDSALES
Salary Pay Range: $88,887.00 - $157,280.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Drive strategic growth and client success as a **Technical Account Manager** at EPAM. You'll manage a portfolio of technology accounts, identify expansion opportunities, and orchestrate solutions that address client challenges while building lasting partnerships across stakeholders.
EPAM values every role in driving innovation. With a focus on professional development, inclusive teamwork, and meaningful work, you'll play a vital part in shaping solutions that transform industries worldwide.
Req.#
**Responsibilities**
+ Manage a portfolio of accounts with $5-15 million P&L responsibility, developing strategic relationships with key stakeholders across client organizations
+ Identify growth opportunities by mapping client initiatives, challenges, and goals to EPAM's technology solutions and capabilities
+ Collaborate with sales teams to develop compelling go-to-market materials, outreach plans, and follow-up strategies
+ Serve as the primary point of contact for escalations and delivery issues, ensuring client satisfaction and project success
+ Strategically position EPAM's offerings against competitors while advocating for innovative solutions, including AI, cloud migrations, and digital transformation
+ Orchestrate cross-departmental business opportunities by understanding client organizational structures and building relationships with diverse stakeholders
**Requirements**
+ Proven experience managing technological accounts with demonstrated success in account growth and retention
+ Experience selling and managing transformation projects in areas such as digital, e-commerce, data analytics, cloud migrations, or AI implementations
+ Strong understanding of how to position AI solutions within client environments and business contexts
+ Excellent communication and relationship-building skills with the ability to engage stakeholders at various organizational levels
+ Strategic mindset with the ability to map client initiatives to appropriate technology solutions and identify growth opportunities
+ Business acumen to manage P&L responsibilities and drive profitable account growth while maintaining client satisfaction
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM ( visa sponsorship is not available for this position.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

The CSSP Account Management Officer is responsible for managing, securing, and maintaining user accounts for all Cybersecurity Service Provider (CSSP) subscribers and personnel across dedicated systems. This role ensures that users have the proper access and functionality they need from day one, while enforcing strict cybersecurity and compliance standards through role-based access control (RBAC).
**Responsibilities**
+ Create and configure user accounts for all CSSP subscribers and personnel, ensuring proper access and functionality.
+ Conduct regular account management activities, including monitoring account activity, identifying inactive accounts, and promptly deactivating accounts for departing users.
+ Troubleshoot and resolve user access issues, providing timely technical support to minimize operational disruptions.
+ Implement and enforce RBAC policies, tailoring permissions based on system requirements and user roles.
+ Maintain compliance with security policies, procedures, and industry best practices.
+ Collaborate with IT security teams to support audits, reviews, and investigations related to account management.
+ Document account management processes and maintain accurate records.
**Qualifications**
+ Bachelor's degree required (in a related field preferred).
+ 4 years of relevant experience **OR** 8 years of directly related experience in lieu of a degree.
+ Strong knowledge of account management practices, RBAC, and access control policies.
+ Hands-on experience with account provisioning, monitoring, and deactivation processes.
+ Familiarity with cybersecurity standards, compliance requirements, and audit processes.
+ Excellent problem-solving and troubleshooting skills.
+ Strong communication skills with the ability to provide effective technical support.
**Desired Qualifications**
+ Experience in a Cybersecurity Service Provider (CSSP) environment.
+ Knowledge of DoD cybersecurity policies and procedures (if applicable).
**Job ID**

**Work Type**
On-Site
**Pay Range**
$83,000-$143,000
**Benefits**
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
**Company Description**
**Work Where it Matters**
Truestone, an Akima company, is not just another federal lifecycle solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
**For our shareholders** , Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
**For our government customers** , Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks.
**As a Truestone employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or (information about job applications status is not available at this contact information).

**Description**
Leidos is seeking a Control Account Management (CAM) Lead - Air Traffic who will support the Federal Aviation Administration (FAA)'s Terminal Flight Data Manager (TFDM) program.TFDM is a management system that will improve aircraft runway and terminal congestion.Nationwide congestion is increasing, and the need for efficient aircraft traffic planning is critical.The FAA Terminal Flight Data Manager is the surface management solution that will provide NextGen Air Traffic Control capabilities to improve air traffic operations in the National Airspace System (NAS).TFDM will provide efficiencies for both the airport surface and terminal airspace by providing a new and comprehensive integrated surface traffic control and management system.
This position is onsite, and can be at any of our three locations in Eagan, MN, Gaithersburg, MD, or Atlantic City, NJ.
CAM Lead responsibilities:
+ Control Account Management (CAM), proposal / change order activities, leadership/oversight over technical team activities (as needed), support of staffing activities
+ CAM activities Weekly schedule status Monthly cost/estimate to complete analysis and status.
+ Variance analysis and reports/explanations Baseline change requests (BCRs) Other miscellaneous CAM requests.
+ Estimating, Workload, and Manpower planning activities Authoring Basis of Estimates (BOEs), Support of Department's current and future business needs on the program (e.g. proposals and task order preparation).
+ Engineering planning tasks including meeting deadlines, milestones, and task sequencing.
Required Qualifications:
+ Bachelors of Science degree with 4+ years of prior relevant experience or Master's degree with 2+ years of prior relevant experience
+ Software engineering technical leadership experience with strong organizational and time management skills
+ Demonstrated understanding of full software development life cycle
+ Strong experience with control account management (CAM), cost accounting, and earned value management (EVMS)
+ Experience with Planning and Cost estimating experience with either SE or SW process, process improvement, SE/SW metrics tracking / affordability initiatives
+ Demonstrated ability to multi-task background and application experience with Software engineering
+ Proven experience with supporting highly critical customer missions
+ Excellent verbal and written communication skills
+ Ability to demonstrate a commitment to personal and corporate excellence, ethical behavior and integrity
+ Experience with execution under Waterfall and/or Agile development methodologies
Desired Qualifications:
+ PMP
+ EVMP
+ Familiarity with the National Air Space and FAA NextGen Air Traffic control programs
Salary Range for this position: $90K to $5K
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
September 22, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range 72,150.00 - 130,425.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Why UKG:**
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the team:**
UKG is seeking a Director of Sales for our Enterprise sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive.
**About the role:**
As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base (2,500+ employees) across the Services & Distribution vertical. Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team of sales executives and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the AVP, Services & Distribution Sales.
**Responsibilities:**
+ Meet and exceed revenue targets.
+ Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
+ Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
+ Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
+ Maintain key customer relationships and develop and implement strategies for sales
+ Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
+ Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
+ Fosters peer collaboration across sales team to enhance the performance of everyone.
+ Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.
**About You:**
**Basic Qualifications:**
+ 5+ years managing a diverse team in sales, presales, or similar organizations
+ Minimum of 5 years selling to C level executives
**Preferred Qualifications:**
+ Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
+ Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
+ Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
+ Consistently exceeded quota and team goals.
+ Strong negotiation, written and verbal communication skills.
+ Experience leading high-performing Sales teams within the Enterprise space.
+ Bachelor's degree or equivalent
+ Ability to travel 50%
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster ( participates in E-Verify. View the E-Verify posters here ( .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email .
**Pay Transparency:**
The base salary range for this position is $155,000.00 to $170,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

**_What Account Management contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
+ Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service
+ Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
+ Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
+ Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed
+ Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives
+ Track, measure, and report key performance indicators monthly
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-4 years of experience, preferred
+ Direct customer facing experience preferred
+ Strong communication skills
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
+ Demonstrated ability to work in a fast-paced, collaborative environment
**_What is expected of you and others at this level_**
+ Requires client onsite visits as deemed necessary.
+ Adherence to client's facility policies and vendor credentialing requirements.
+ Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possbile solutions to a variety of technical problems and takes actions to resolve
+ Applies judgment within defined parameters
+ Receives general guidance may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated salary range:** $57,000-$85,680
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/05/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
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_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

EPAM is seeking a seasoned **Senior Account Director** to drive strategic growth in our Consumer & Services practice. This leader will combine deep industry expertise with a strong consulting and technology background to shape transformational engagements with some of the world's most recognized CPG and retail brands. In this role, you will own executive-level relationships, expand accounts through innovation and thought leadership, and partner with global delivery teams to deliver measurable impact for clients.
Req.#
**Responsibilities**
+ Serve as the strategic Account Director for a portfolio of key Consumer & Services accounts, owning senior relationships, revenue, and growth outcomes
+ Co-develop and execute account strategies in alignment with EPAM leadership to drive delivery excellence, client satisfaction, and multi-year growth
+ Act as a trusted advisor at the intersection of business, customer, and technology, bringing forward solutions that enable large-scale transformation
+ Spot, shape, and sell complex, multi-disciplinary deals across the EPAM portfolio-ranging from strategy and design through engineering, AI, data, cloud, and digital platforms
+ Partner with solution architects and delivery leaders to design and scope engagements, set operating models, and ensure smooth transition from sales to delivery
+ Track industry and technology trends to proactively identify new opportunities for value creation in the CPG and retail space
+ Oversee the financial, contractual, and performance aspects of your accounts, ensuring profitable, sustainable growth
+ Lead or support pursuits, RFP responses, proposals, and executive presentations-positioning EPAM as a partner of choice for enterprise transformation
+ Build and mentor account teams, fostering cross-functional collaboration to maximize client impact and EPAM's brand presence in the industry
**Requirements**
+ 15+ years in client-facing leadership roles with accountability for revenue growth, ideally in a top consulting, services, or technology firm
+ 10+ years in the Consumer/CPG industry, with a strong record of selling and delivering large-scale, transformative engagements
+ Proven track record of executive-level relationship building, solution selling, and multi-million-dollar deal closure
+ Strong business acumen and understanding of how technology drives consumer growth, marketing effectiveness, supply chain resiliency, and new business models
+ Exceptional communicator with polished executive presence and ability to influence at the C-suite level
+ Demonstrated leadership of cross-functional and global teams; able to inspire and align diverse stakeholders
+ Adept at problem solving, creative solutioning, and bringing clarity to complex situations
+ Comfortable operating in a fast-paced, high-growth environment with high expectations for impact and results
+ Willingness to travel up to 25%
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off - the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
+ Paid Holidays - nine (9) total per year
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
+ If otherwise eligible, participation in the discretionary annual bonus program
+ If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM ( Remote Position Cannot be Performed in New York City.**
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $180,000 - $283,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
Applications will be accepted on a rolling basis.
In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance's key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)
H1B visa sponsorship is not available for this position.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.