7,392 Customer Success Strategies jobs in the United States

**Job Description:**
DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future.
The Director of Account Management is responsible for leading a team of Account Managers focused on driving customer retention, growth, and long-term strategic partnerships. This leader ensures that customers realize maximum value from their investment, while aligning account strategy with company revenue objectives. The Director partners cross-functionally with Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience and achieve company growth goals.
**Key Responsibilities:**
**Strategic Leadership**
+ Develop and execute the overall account management strategy to achieve retention, upsell, and cross-sell targets.
+ Lead and mentor a team of Account Managers, ensuring alignment with company objectives and professional growth.
+ Drive consistent account planning and pipeline management across the team.
**Customer Growth & Retention**
+ Oversee execution of customer account strategies to maximize Net Revenue Retention (NRR).
+ Ensure customer satisfaction through proactive engagement, issue resolution, and executive-level relationship management.
+ Identify and pursue opportunities for customer expansion, including upsell of new solutions and cross-sell into additional business units.
**Cross-Functional Collaboration**
+ Partner with Customer Success, Professional Services, and Product teams to deliver value and ensure adoption of solutions.
+ Align with Sales leadership on territory planning, forecasting, and joint account strategies.Collaborate with Marketing and Enablement to provide Account Managers with the tools and resources needed to succeed.
**Operational Excellence**
+ Define, track, and report on key account management metrics, including retention, expansion, and pipeline performance.Implement scalable processes, playbooks, and tools that improve team efficiency and customer outcomes.
+ Foster a culture of accountability, collaboration, and continuous improvement within the Account Management team.
**Knowledge, Skills and Abilities** **:**
+ Proven ability to lead and scale account management or customer success teams in a SaaS or enterprise software environment.
+ Strong strategic thinking and execution skills, with experience managing multimillion-dollar account portfolios.
+ Excellent executive presence and communication skills; ability to influence C-level stakeholders internally and externally.
+ Data-driven decision maker with strong business acumen and ability to translate insights into action.
+ Strong collaboration and leadership skills with a history of cross-functional success.
**Requisite Education and Experience / Minimum Qualifications:**
+ 10+ years in account management, customer success, or sales leadership, including 3+ years leading teams.
+ Experience in SaaS, AI/ML, or enterprise technology environments strongly preferred.
+ Bachelor's degree in Business, Technology, or related field; MBA preferred.
**Compensation Statement**
The U.S. annual on-target earnings (OTE) range for this full-time position is between $280,000 and $380,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including (but not limited to) the candidate's work location, job-related skills, experience, and education.
The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
**DataRobot Operating Principles:**
+ Wow Our Customers
+ Set High Standards
+ Be Better Than Yesterday
+ Be Rigorous
+ Assume Positive Intent
+ Have the Tough Conversations
+ Be Better Together
+ Debate, Decide, Commit
+ Deliver Results
+ Overcommunicate
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. **At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.** We'd love to have a conversation with you and see if you might be a great fit.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
All applicant data submitted is handled in accordance with our Applicant Privacy Policy ( .
DataRobot delivers AI that maximizes impact and minimizes business risk. Our AI applications and platform integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. For more information, visit our website ( and connect with us on LinkedIn ( .
**_DataRobot has become aware of scams involving false offers of DataRobot employment. The scams and false offers use imposter websites, email addresses, text messages, and other fraudulent means. None of these offers are legitimate, and DataRobot's recruiting process never involves conducting interviews via instant messages, nor requires candidates to purchase products or services, or to process payments on our behalf._** **_Please note that DataRobot does not ask for money in its recruitment process._** **_DataRobot is committed to providing a safe and secure environment for all job applicants. We encourage all job seekers to be vigilant and protect themselves against recruitment scams by verifying the legitimacy of any job offer before providing personal information or paying any_** **_fees. Communication_** **_from our company will be sent from a verified email address using the @_** **_datarobot.com_** **_email domain. If you receive any suspicious emails or messages claiming to be from DataRobot, please do not respond._**
**_Thank you for your interest in DataRobot, and we look forward to receiving your application through our official channels._**
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Drive strategic growth and client success as a **Technical Account Manager** at EPAM. You'll manage a portfolio of technology accounts, identify expansion opportunities, and orchestrate solutions that address client challenges while building lasting partnerships across stakeholders.
EPAM values every role in driving innovation. With a focus on professional development, inclusive teamwork, and meaningful work, you'll play a vital part in shaping solutions that transform industries worldwide.
Req.#
**Responsibilities**
+ Manage a portfolio of accounts with $5-15 million P&L responsibility, developing strategic relationships with key stakeholders across client organizations
+ Identify growth opportunities by mapping client initiatives, challenges, and goals to EPAM's technology solutions and capabilities
+ Collaborate with sales teams to develop compelling go-to-market materials, outreach plans, and follow-up strategies
+ Serve as the primary point of contact for escalations and delivery issues, ensuring client satisfaction and project success
+ Strategically position EPAM's offerings against competitors while advocating for innovative solutions, including AI, cloud migrations, and digital transformation
+ Orchestrate cross-departmental business opportunities by understanding client organizational structures and building relationships with diverse stakeholders
**Requirements**
+ Proven experience managing technological accounts with demonstrated success in account growth and retention
+ Experience selling and managing transformation projects in areas such as digital, e-commerce, data analytics, cloud migrations, or AI implementations
+ Strong understanding of how to position AI solutions within client environments and business contexts
+ Excellent communication and relationship-building skills with the ability to engage stakeholders at various organizational levels
+ Strategic mindset with the ability to map client initiatives to appropriate technology solutions and identify growth opportunities
+ Business acumen to manage P&L responsibilities and drive profitable account growth while maintaining client satisfaction
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM ( posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $50,000 - 245,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
H1B visa sponsorship is not available for this position.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Snap Inc ( is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat ( , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio ( , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles ( .
We're looking for a Lead Account Manager to join Snap Inc! You will be responsible for servicing senior relationships with high-growth customers alongside your Client Partner and, where possible, Account Manager partners. You will be an external consultant, owning/co-leading key senior level customer relationships, while scaling impact internally. You will support a set of key accounts and serve as a consultant to develop and implement long-term campaign strategy, critical for the health and success of the account, focusing on high level strategic initiatives that will significantly impact revenue across your client and the vertical. Day to day focus will be directed towards long term strategy vs short term activation. You will be an exceptionally strong analytical thinker who thrives in fast-paced and dynamic environments, with strong communication skills and a detail-oriented focus.
What you'll do:
+ Build robust business cases and perform comprehensive opportunity sizing to influence and advocate with Leadership and XFN based on client, vertical and business needs to drive revenue growth and foster strategic partnerships
+ Lead and execute initiatives in partnership with senior internal stakeholders (e.g., new tools, training) and establish yourself as an esteemed industry thought leader and expert practitioner to uplevel the team and enhance Snap's offering/go-to-market strategy.
+ Lead feedback loops from clients to drive Product improvement initiatives, with an ability to demonstrate revenue impact to leadership to influence prioritization.
+ Devise scalable growth strategies by advising on product, technical, measurement capabilities and maximizing campaign performance to enhance and deliver on the client's business goals.
+ Confidently challenge, consult and advise senior clients on campaign strategy, using industry trends and developments to deliver customer success.
+ Consult strategically through campaign design, execution and upsell recommendations.
+ Leverage complex performance data to deliver impactful, data-driven business insights to influence account strategy and at the same time, drive strategic discussions and enhance advertising offerings using insightful data analysis
+ Inform sales pipeline with insights on campaign performance and customer feedback; proactively highlight areas of softness and propose initiatives to address.
+ Serve as a leader and mentor to account management, disseminating best in class work across the team and broader organization (guiding KPI-driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing strategies for upsell opportunities).
+ Foster alignment across cross-functional partners to deliver on unique business and performance needs that extend beyond single campaign activations.
+ Provide mentorship and influence to Account Managers across region
+ Attract, hire and retain talent through a comprehensive talent strategy
Knowledge, Skills & Abilities:
+ Ability to work in a fast paced environment and adaptable to changes.
+ Ability to lead multiple projects with strong attention to detail.
+ Ability to operate with business acumen with key customers, understanding how long term Snap strategies ladder back to their business goals.
+ Expert understanding of media management, campaign diagnostics and optimization within a biddable auction advertising environment.
+ Demonstrated ability to proactively identify and solve problems by analyzing large data sets.
+ Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action.
+ Expert ability to find ways to overcome major hurdles and unblock spend.
+ Natural confidence and strong presence towards C-Level representatives at key clients.
+ Ability to work effectively with cross-functional teams and all levels of management.
+ Strong presentation and communication skills.
+ Advanced Industry knowledge - very experienced in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy.
+ A strong profile as an external product consultant, actively educating clients on product solutions, industry best practices, and emerging trends to grow existing business partnerships.
+ Ability to leverage data to create an engaging narrative that assists in selling through ad products and services.
+ Sets the bar for how Account Management should aspire to upsell and operate.
+ Advanced subject matter expert in complex/technical product and measurement capabilities
+ Experience setting priorities and driving results through delegation
Minimum Qualifications:
+ BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience
+ 8+ years experience in digital media space
+ 5+ years of experience in Account Management/Sales/Analytics
+ Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights
+ Understanding of advertising performance metrics and ecosystem
Preferred Qualifications:
+ 3+ years of experience as Senior Account Manager or equivalent non-entry level AM experience in the event that title varies externally
+ A passion for Snapchat as a user and knowledge of our ad products
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information ( .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).
Our Benefits ( : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
Zone A (CA, WA, NYC) ( :
The base salary range for this position is $142,000-$14,000 annually.
Zone B ( :
The base salary range for this position is 135,000- 203,000 annually.
Zone C ( :
The base salary range for this position is 121,000- 182,000 annually.
This position is eligible to participate in a sales incentive program.
This position is eligible for equity in the form of RSUs.
**A Decade of Snap ( **:** Learn about our origin story, values, mission, culture of innovation, and more.
**CitizenSnap ( **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.
**The DEI Innovation Summit ( **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.
**Snap News ( **:** Stay up to date on the latest and greatest product and innovation news at Snap
Applicant and Candidate Privacy Policy (

Summary
Job title: Account Management Trainee
Job ID: null
Department: Ventura - RIS
Location: null-null
Description
Summary:
We are actively seeking exemplary candidates to join CED/Royal's Sales Training Program. We provide the tools and training for learning the ins and outs of one of the nation's fastest growing industries. In this approximate 24-month rotational position, you will be exposed to various roles in each facet of the company, gaining experience in Warehouse Operations, Customer Service, Account Management, Sales, Purchasing, Operations and more!
The ideal candidate is proactive, enjoys and embraces cutting edge technology, detail-oriented, exemplifies stellar time management and communication skills, and is excited to be empowered and involved in business goals and initiatives. This role is intended to provide the tools and training to become a successful Industrial Account Manager within the company.
Reports to: Location Manager
Minimum Qualifications:
+ Must be at least 18 years of age
+ Bachelor's Degree or previous experience in the industry
+ Current, valid driver's license with acceptable driving record
+ Authorization to work in the United States (without requiring work authorization sponsorship by CED now or in the future)
Preferred Qualifications:
ADDITIONAL COMPETENCIES:
+ Strong negotiation skills
+ Strong attention to detail and time management
+ Ability to solve complex problems
+ The ideal candidate possesses outstanding communication skills, the desire for a career that makes a difference in the world, and thrives in a fast paced, multi-faceted industry
Working Conditions:
+ Conditions vary based on the trainee's current segment of the training and will include warehouse, office and external environments.
+ During some segments, activities will include lifting, sorting, standing, possible extreme heat/cold conditions.
+ Office segments may include sitting for extended periods.
+ Various segments will include some travel - both by car and by air.
Supervisory Responsibilities: No
Essential Job Functions:
+ Learning all aspects of the CED/Royal business
+ Attending classes online as well as in-person at various locations
+ On the job training and mentoring
+ Establish, develop, and maintain relationships and rapport with industrial customers
+ Goal planning with Division and Training Managers
CED is an Equal Opportunity Employer - Disability | Veteran
Compensation Range:
The compensation range for this position is $55000 to $65000 annually.
Other Compensation:
The following additional compensation may be applicable for this position:
+ Bonus
+ Profit Sharing
Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Disability Insurance
+ Life Insurance
+ 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation
+ Health Savings Account (HSA) and matching
+ Teledoc
+ Paid Pregnancy & New Parent Leave

**Redefine the HVAC Industry with Carrier**
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com ( or follow Carrier on social media at @Carrier ( .
This role involves managing a dedicated customer portfolio while collaborating with branch-level staff in support of delivering exceptional service. The position requires moderate to extensive experience and sound judgment to plan and accomplish assigned tasks in support of specialized client requirements. Located within a local branch office, this role focuses exclusively on serving a distinct customer base, requiring cross-functional collaboration with branch and regional personnel to deliver targeted service solutions. The ideal candidate will leverage technology and relationship skills to enhance customer experience for this specialized market segment.
**What you'll do**
+ Ensure proper job booking in lock step with sales teams, including daily review of closed un-booked opportunities and complete the booking process.
+ Booking Service projects, work with the billing teams and support management of service projects. Review costs to date and perform any estimate of completion and communication with customers.
+ Review of PBDs (Preliminary Billing Documents) and ensure invoices are processed timely
+ Daily review of new cases created overnight by the call center and action appropriately for emergency jobs
+ Work with a team on daily review of our operational metrics and speak to progress and changes
+ Notify Service Coordinators of new job booking and schedule requirement
+ Project reconciliation, ensuring minimal to zero underbilled projects.
+ Handle new customers and vendors set up accurately to avoid any issues and disputes
+ Accounts Receivable Subject Matter Expert and handle disputes with customers & credit holds
+ Submit Tax Exemption updates
+ Work with our technicians and operations teams on Clearing Account review and processing
+ Process parts ordering for repair jobs
+ Process purchase orders
+ AAP processing
**The ideal candidate will be**
+ Detail oriented
+ Excellent communication and customer service skills
+ Self-starter, with strong energy, enthusiasm, and process orientation
+ Strong organization, planning and time management skills
+ Ability to create lasting relationships with external teams
+ Thrives in a fast-paced service environment
+ Knowledge of Salesforce
+ Knowledge of S4 / SAP
+ EHS awareness
**What you'll need**
+ High School Diploma/GED and 5 years of experience in customer service or service operations OR a bachelor's degree.
+ 2+ years of experience in customer service or service operations.
**#LI-Onsite**
**RSRCAR**
Pay Range:
$79,500.00-$111,500.00
**_Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice

Drive strategic growth and client success as a **Technical Account Manager** at EPAM. You'll manage a portfolio of technology accounts, identify expansion opportunities, and orchestrate solutions that address client challenges while building lasting partnerships across stakeholders.
EPAM values every role in driving innovation. With a focus on professional development, inclusive teamwork, and meaningful work, you'll play a vital part in shaping solutions that transform industries worldwide.
Req.#
**Responsibilities**
+ Manage a portfolio of accounts with $5-15 million P&L responsibility, developing strategic relationships with key stakeholders across client organizations
+ Identify growth opportunities by mapping client initiatives, challenges, and goals to EPAM's technology solutions and capabilities
+ Collaborate with sales teams to develop compelling go-to-market materials, outreach plans, and follow-up strategies
+ Serve as the primary point of contact for escalations and delivery issues, ensuring client satisfaction and project success
+ Strategically position EPAM's offerings against competitors while advocating for innovative solutions, including AI, cloud migrations, and digital transformation
+ Orchestrate cross-departmental business opportunities by understanding client organizational structures and building relationships with diverse stakeholders
**Requirements**
+ Proven experience managing technological accounts with demonstrated success in account growth and retention
+ Experience selling and managing transformation projects in areas such as digital, e-commerce, data analytics, cloud migrations, or AI implementations
+ Strong understanding of how to position AI solutions within client environments and business contexts
+ Excellent communication and relationship-building skills with the ability to engage stakeholders at various organizational levels
+ Strategic mindset with the ability to map client initiatives to appropriate technology solutions and identify growth opportunities
+ Business acumen to manage P&L responsibilities and drive profitable account growth while maintaining client satisfaction
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM ( visa sponsorship is not available for this position.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

**Date Posted:**

**Country:**
United States of America
**Location:**
OT076: CMM - Madison, WI 3202 Progress Road, Madison, WI, 53716 USA
**Job Title**
+ Sales Associate, Service
**Role Overview**
+ Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation, Diversity and Employee Opportunity?
Otis is growing and we are recruiting a Service Sales Associate. This role helps achieve sales growth through three main areas of responsibility: maintaining an existing portfolio, obtaining new business, and as required selling modernization and repairs.
**On a typical day you will:**
+ Manage a portfolio of elevator units through maintaining good working relationships with existing customers
+ Serve as primary contact for timely resolution of customer needs surrounding inquiries
+ Develop build-on repair and modernization sales through networking, bids and tenders
+ Develop your own sales strategy to achieve sales targets, ensuring profitability
+ Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
+ Conduct sales negotiations and close deals, ensuring payment on time
+ Collaborate with fellow team members, including other sales representatives and field colleagues
**What you will need to be successful:**
+ You have a business or technical degree or have completed training as a technician or business administrator
+ You have initial experience in the sale of technical products requiring consultation
+ You have a strong customer and service orientation, including excellent interpersonal skills
+ You are characterized by a high level of commitment and reliability, with a drive to deliver results
+ You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
**What's In it For Me / Benefits**
+ The chance to work for an industry-leading brand with an historic legacy
+ A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
+ We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
+ Enjoy three weeks of paid vacation, along with paid company holidays
+ We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
+ Life insurance and disability coverage to protect you and your family.
+ Voluntary benefits, including options for legal, pet, home, and auto insurance.
+ We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
+ Pursue your educational goals with our tuition reimbursement program.
+ Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and build what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Patterson isn't just a place to work, it's a partner that cares about your success.**
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
**Job Summary**
The Account Management Specialist is responsible for developing relationships with assigned customers and identifying new business opportunities among existing customers. This position is also responsible for fulfilling the needs of existing customers that are at risk of cancelling services or discontinuing use of products. The Account Management Specialist will balance customer needs with company objectives and policies. This person communicates effectively and persuasively to a high volume of people throughout the workday. They apply communication skills primarily over the phone. The Account Management Specialist has the ability to repeatedly overcome rejection from potential customers and uses negotiation skills with a goal of increasing satisfaction and securing or saving business. This person will be familiar with Patterson product and service offerings and be aware of competitive products in the market. They know the key differentiators that make Patterson technology stand out.
**Essential Functions**
+ Respond to customer inquiries and address concerns in a timely manner.
+ Build quick rapport with existing customers using assertiveness and confidence to educate them on the value of our products and services.
+ Apply sales methodologies and problem-solving strategies to best position Patterson's products and services while providing long-term solutions for customers.
+ Make save calls and upsells to customers for business growth.
+ Accurately processes returns, credits, and customer rebills.
+ Maintains accurate customer and order logs, records, and files.
+ Track and notify customers who are nearing end of their existing vaporizer service cycle or past due on returns
+ Work with sales & support leadership in implementing sales promotion activities.
+ Provide excellent customer service and ensure customer satisfaction.
+ Tracks customer accounts and manages order fulfillment process.
+ Explain products, services, and benefits to customers.
+ Increase revenue through up-selling and cross-selling
+ Consistently achieve key performance metrics.
+ Aid support, training, or other teams where necessary and assigned.
+ Other duties as assigned.
+ Comply with Company and department policies and standards.

**Job Qualifications**
**Required Qualifications**
+ Self-Motivated with desire to succeed
+ Must have exceptional oral and written communication skills.
+ Strong organizational skills.
+ Strong listening and interpersonal skills.
+ Strong customer service orientation.
+ Experience working in a team-oriented, collaborative environment
**Preferred Qualifications**
+ Bachelor's degree in business, marketing or equivalent experience.
+ Previous customer engagement experience.
+ Strong working knowledge of Patterson Veterinary technology portfolio
+ Strong analytical and creative problem-solving skills.
What's In It For You: ( provide competitive benefits, unique incentive programs and rewards for our eligible employees:
+ Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
+ 401(k) Match Retirement Savings Plan.
+ Paid Time Off (PTO).
+ Holiday Pay & Floating Holidays.
+ Volunteer Time Off (VTO).
+ Educational Assistance Program.
+ Full Paid Parental and Adoption Leave.
+ LifeWorks (Employee Assistance Program).
+ Patterson Perks Program.
**EEO Statement**
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.