What Customer Success Strategies Jobs are in the United States?

100 Salesforce, Inc. is seeking a CSM Director to guide the Signature Success Program in Chicago. This leadership role involves shaping customer success strategies, managing a high-performing team of Customer Success Managers, and ensuring effective delivery across diverse customer portfolios.

The ideal candidate has over 10 years in customer success, strong Salesforce knowledge, and excellent leadership abilities. The position requires in-office work at least three days a week.

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Salesforce is seeking a Senior Director, Programs within the Customer Success organization to drive a critical outcome: ensuring customers seamlessly transition from the point of sale into value-driving Success Plan engagements.

You will design global diagnostic strategy, identify at-risk accounts, and build visibility into recovery funnels while coordinating CS, Professional Services, Product, Engineering, and Alliances to reduce stalls and accelerate customer value.

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Amazon Connect Decisions seeks a Sr. Manager, Professional Services to lead the Customer Success team and partner with customers and AWS go‑to‑market functions to drive growth in Demand Intelligence and Supply Intelligence solutions.

The role focuses on delivering forecasts, replenishment and production plans while monitoring execution and generating actionable insights. You will shape strategy, build a trusted advisor relationship with customers, and drive deployment of AI-enabled decision

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A leading software company is seeking a Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org. The successful candidate will enhance customer adoption and value realization across Adobe's diverse customer base. This role includes developing strategic plans, leading a high-performing team, and ensuring renewal readiness. Ideal candidates will have proven leadership and analytical skills, a passion for customer success, and the ability to drive growth through collaboration.
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**Job Summary**
Are you curious about how AI is transforming business? Do you enjoy solving problems, uncovering insights from data, and helping customers achieve meaningful outcomes? As a **Customer Success Operations & Strategy Analyst,** you'll play a key role in helping NetApp reimagine the future of Customer Success through AI, automation, analytics, and cloud technologies. This is more than an analyst role-it's an opportunity to influence how a global organization delivers value to customers at scale.
As part of the **S3 Academy,** NetApp's premier early-career development program, you'll gain hands-on experience, mentorship from industry leaders, and exposure to strategic initiatives that shape the future of our business. The S3 Academy is designed to develop the next generation of leaders through a combination of education, experience, and exposure.
**What You'll Do**
+ Explore AI, automation, and cloud technologies that improve customer experiences and drive business outcomes.
+ Turn data into insights by analyzing customer trends, adoption metrics, and business performance.
+ Build dashboards, reports, and frameworks that help leaders make smarter decisions.
+ Collaborate with teams across Customer Success, Product, Engineering, Data Science, and Sales.
+ Work on high-impact projects that improve how we engage, support, and grow customer relationships.
+ Present recommendations and ideas to stakeholders and business leaders.
**What You'll Gain**
+ Real-world experience driving AI-powered business transformation.
+ Exposure to senior leaders and cross-functional teams across NetApp.
+ Mentorship, training, and professional development through the S3 Academy.
+ Opportunities to develop skills in analytics, strategy, customer success, and emerging technologies.
+ A strong foundation for future careers in Customer Success, Operations, Strategy, Product, or Business Leadership.
**What We're Looking For**
+ Bachelor's degree in Business, Analytics, Computer Science, Information Systems, Engineering, Economics, or a related field.
+ 0-4 years of professional experience, including internships, co-ops, research, or early-career roles.
+ Passion for technology, AI, data, and solving complex business challenges.
+ Strong analytical thinking and communication skills.
+ Curiosity, adaptability, and a desire to learn and grow.
+ Ability to collaborate effectively within diverse, fast-paced teams.
Compensation:
The target salary range for this position is 88,400 - 132,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
**Why You'll Thrive at NetApp**
At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
**Our culture**
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
**Submitting an Application**
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
**AI Disclosure**
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.