77,962 Customer Support Leader jobs in the United States

• Compensation - The pay range is $55,000-$70,000 annually, based on experience. Commission opportunities are also available and tied to performance goals.
• Medical, Dental & Vision Insurance - Comprehensive coverage to keep you and your family healthy.
• Life Insurance & Supplemental Benefits - Options include HSA, FSA, Disability, Critical Care, and Telehealth.
• Paid Time Off & Sick Leave - Generous PTO plus sick time to support work-life balance.
• Paid Holidays - Enjoy time off for company-recognized holidays.
• 401(k) with Company Match - Invest in your future with our retirement plan and matching contribution.
• Team Culture & Engagement - From team lunches and themed days to offsite events and recognition programs, we're all about connection and celebration.
• Office Perks - Enjoy our arcade, basketball hoops, on-site gym, and a comfortable break room with a kitchen area, plus an all-day coffee and soda bar. We believe in finding the right balance between working hard and playing hard.

• Engage with existing clients by phone to address concerns, resolve issues, and retain accounts.
• Use objection-handling and solution-selling skills to de-escalate cancellation threats and demonstrate the value of our services.
• Leverage knowledge of SEO, Google Analytics, and website performance to guide clients through their results and explain how we're helping them grow and identify areas for improvement.
• Maintain accurate and detailed client records through CRM tools and call documentation.
• Collaborate with internal departments to solve problems efficiently and support long-term client satisfaction.
• Prioritize daily workload and manage follow-ups effectively in a fast-paced environment.

OfficeTeam - JobID: 03240- -usen ( Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great benefits and free ongoing training courses.Land This Job Today >>

As a Client Relations Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase. Why do Team Members Like Working for us Client Relations, Relations, Specialist, Hotel, Business Services, Client

As a Client Relations Specialist, you are responsible for assisting in the day-to-day functions as they relate to IEL customer credit. The primary tasks include setting up new customers, processing credit increases for existing customers and supporting the sales staff with their accounts receivable. This role works directly with 2-3 team members to ensure all broker and customer requests are handled in a professional and timely manner. This position is a member of the Accounting Department and reports to the AR Manager.

• Identify and prioritize incoming broker requests for new customer setup and credit increases
• Accurately enter customer setup information in IEL's transportation management software, TMS
• Analyze customer credit via both internal and external methods such as Experian, Blue Book and Internet Truckstop
• Work with customers to most efficiently invoice and monitor payments
• Communicate with management and broker if a customer is identified as high risk in areas such as credit score, IEL pay history or ships high value cargo
• Monitor past due accounts and help identify problem accounts by contacting broker or customer contact for payment status
• Facilitate the day to day workload in the department that includes new customer setup, credit increases and following up on past due invoices
• Identify areas within the department that require improvement and offer solutions to those challenges
• Handle additional responsibilities as needed

Basic (Required)

• High school degree or GED
• Basic knowledge of Microsoft Office
• Some data entry and customer service experience
• Works well in fast paced team settings
• Able to work on multiple tasks in a time sensitive environment while remaining detail oriented
• Compliance with company procedures and can identify issues for escalation
• Maintains a high standard of work product and professionalism

Preferred

• Associate's Degree or some College
• Commercial credit experience
• Background in lending or debt collection
• General knowledge of transportation or logistics industry and transportation management software

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or call 1- ext. 4.

At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients, and active caregivers to monitor program participants' ability to manage their care and provide customer service. Competitive pay, health, dental, vision, and life insurance, 401(k) savings plan, employee discount program, awards and recognition program, opportunity for career advancement, and comprehensive training and mentorship program are available.

Essential Duties and Responsibilities:

• Maintains the confidentiality of program participants
• Completes the consumer admissions/intakes as directed by the management team
• Ensures client's hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker
• Manages referrals by maintaining communication with clients and Case Managers throughout the process
• Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader
• Assists the office operations team with time reporting issues and concerns
• Performs all procedures in an accurate and timely manner as directed by the management team
• Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues

EOR Program Specific Duties & Responsibilities:

• Completes quarterly customer service calls
• Attends client service planning meetings as instructed by the Account Manager or Operations Leader
• Maintains the consumer record
• Assists the Field Support Team with contacting employees regarding annual worker requirements
• Assists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funnel

Minimum Requirements:

• High School degree or equivalent required, some completed college coursework, preferred
• Must meet all federal, state, and local requirements
• Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
• Must be organized, detail oriented, and have exceptional planning and problem-solving skills
• Excellent communication skills
• Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)
• Proficiency in the Spanish language is preferred
• Proficiency in the English language is required

Wage/Salary Information: $25-$7 per hour plus 2,000 annual bonus

Maxim Benefits: Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy, Health Advocate Employee Assistance Program Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance, Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance, Legal benefits Lifestyle Benefits: Paid Time Off, Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program, Employee Discount Program

*Benefit eligibility is dependent on employment status.

About Maxim Healthcare: Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees, and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care, and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed. Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients, and active caregivers to monitor program participants' ability to manage their care, and provide customer service.

Competitive pay & weekly paychecks

Health, dental, vision, and life insurance

401(k) savings plan with company matching

Employee discount program; partnered with hundreds of vendors nationwide

Awards and recognition program

Opportunity for career advancement

Comprehensive training and mentorship program

Maintains the confidentiality of program participants

Completes the consumer admissions/intakes as directed by the management team

Ensures client's hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker

Manages referrals by maintaining communication with clients and Case Managers throughout the process

Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader

Assists the office operations team with time reporting issues and concerns

Performs all procedures in an accurate and timely manner as directed by the management team

Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues

Completes quarterly customer service calls

Attends client service planning meetings as instructed by the Account Manager or Operations Leader

Maintains the consumer record

Assists the Field Support Team with contacting employees regarding annual worker requirements

Assists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funnel

High School degree or equivalent required, some completed college coursework, preferred

Must meet all federal, state, and local requirements

Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment

Must be organized, detail oriented, and have exceptional planning and problem-solving skills

Excellent communication skills

Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)

Proficiency in the Spanish language is preferred

Proficiency in the English language is required

$25-$7 per hour plus 2,000 annual bonus

Health and Wellness

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security:

Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits:

Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees, and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care, and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed. Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.