195 Customer Support Manager jobs in Columbus

Our client, a rapidly growing technology firm, is seeking an experienced and results-oriented Senior Customer Support Manager to lead their dedicated support team. This position is based in our **Columbus, Ohio, US** office and requires a leader passionate about delivering exceptional customer experiences. The ideal candidate will possess a strong background in customer service operations, team management, and leveraging support technologies to enhance efficiency and customer satisfaction. You will be responsible for overseeing daily support operations, developing and implementing support strategies, managing team performance, and ensuring the resolution of complex customer issues. This role demands excellent leadership, problem-solving skills, and a commitment to fostering a customer-centric culture.

Responsibilities:

• Manage and mentor a team of customer support representatives, fostering a positive and productive work environment.
• Oversee the daily operations of the customer support department, ensuring timely and effective resolution of customer inquiries.
• Develop and implement customer support policies, procedures, and best practices.
• Monitor key support metrics (e.g., response time, resolution rate, customer satisfaction) and identify areas for improvement.
• Handle escalated customer issues and provide guidance to the support team in resolving complex problems.
• Collaborate with product, engineering, and sales teams to identify and address customer feedback and recurring issues.
• Implement and optimize customer support tools and technologies (e.g., CRM, ticketing systems, knowledge bases).
• Develop and deliver training programs for the support team to enhance their skills and product knowledge.
• Analyze customer feedback and trends to provide insights for product development and service enhancements.
• Ensure the team consistently meets or exceeds service level agreements (SLAs) and customer satisfaction goals.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer support or customer service management, with at least 2 years in a leadership role.
• Proven track record of building, training, and managing high-performing customer support teams.
• Extensive experience with CRM software, ticketing systems, and other customer support platforms.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and de-escalation skills.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• Strong leadership qualities and a passion for customer advocacy.
• Experience in the technology or SaaS industry is a plus.

This is an excellent opportunity to lead a critical function within a growing company and shape the future of our customer interactions. If you are a customer-focused leader ready to make a significant impact, we invite you to apply.

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. 
Benefits & Perks: 
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment 
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
**Position**
Inbound Customer Service Agent - Consumer Relations (Remote)
**Location**
USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD
**How You'll Create Possibilities**
As a  **Remote** **Consumer Advocate**  with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career! 
+ We offer a base rate of **$17.00/hour+ incentives** based on your quality scores - paid weekly.
+ Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
+ After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday. 
After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
+ Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. 
+ Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions. 
+ Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.         
+ Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc. 
+ Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager. 
+ Complete consumer reviews for satisfaction before case closure.
+ Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
**What You'll Bring to Our Team**
**Position Requirements**
+ High School Diploma or GED
+ Minimum of 1-year Call-Center experience
+ Minimum of 2-years Escalated Customer Service experience
+ Ability to communicate effectively in English is a requirement
+ Excellent written & verbal skills
+ Moderate to advanced computer skills; navigating multiple online applications 
+ Exceptional organizational skills; ability to effectively multi-task
+ Ability to handle high-volume calls while simultaneously handling multiple online applications
+ Previous experience working from home (preferred)
**Soft Skills **
+ Passion for helping customers and problem-solving
+ Flexible with the ability to take direction from management yet work independently to achieve goals
+ Active listening skills and the ability to ask questions 
+ Conflict resolution skills; negotiation skills; and time management skills
+ Flexibility, being the ability to adapt to change. Critical thinking skills 
+ Desire to work in a team environment towards common goals
+ Ability to remain calm and show empathy while handling challenging customer concerns 
**Requirements for Remote Work Environment**
+ Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
+ A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
+ Internet Speed Requirements: 
+ Ping 50 Mbps or lower
+ Download 50 Mbps or higher
+ Upload 15 Mbps or higher
**Our Culture**
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. 
Benefits & Perks: 
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment 
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities 
**Position**
Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)
**Location**
USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD
**How You'll Create Possibilities**
As a  **Bilingual** **Remote Consumer Advocate**  with ASI/GE Appliances, you will resolve escalated customer service issues **(in English and Spanish)** . In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career! 
+ We offer a base rate of **$17.85/hour+ incentives** based on your quality scores - paid weekly.
+ Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
+ After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday. 
After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
+ Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. 
+ Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions. 
+ Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.         
+ Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc. 
+ Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager. 
+ Complete consumer reviews for satisfaction before case closure.
+ Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and po
**What You'll Bring to Our Team**
**Position Requirements**
+ **Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form**
+ High School Diploma or GED
+ Minimum of 1-year Call-Center experience
+ Minimum of 2-years Escalated Customer Service experience
+ Ability to communicate effectively in English is a requirement
+ Excellent written & verbal skills
+ Moderate to advanced computer skills; navigating multiple online applications 
+ Exceptional organizational skills; ability to effectively multi-task
+ Ability to handle high-volume calls while simultaneously handling multiple online applications
+ Previous experience working from home (preferred)
**Soft Skills **
+ Passion for helping customers and problem-solving
+ Flexible with the ability to take direction from management yet work independently to achieve goals
+ Active listening skills and the ability to ask questions 
+ Conflict resolution skills; negotiation skills; and time management skills
+ Flexibility, being the ability to adapt to change. Critical thinking skills 
+ Desire to work in a team environment towards common goals
+ Ability to remain calm and show empathy while handling challenging customer concerns 
**Requirements for Remote Work Environment**
+ Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
+ A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
+ Internet Speed Requirements: 
+ Ping 50 Mbps or lower
+ Download 50 Mbps or higher
+ Upload 15 Mbps or higher
**Our Culture**
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 5195 N HAMILTON RD,COLUMBUS,OH,43230
**Full District Office Address:** 5195 N HAMILTON RD,COLUMBUS,OH, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 09093-COLUMBUS OH
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5

Job Description
A client of Insight Global is looking to bring a CSR on. This team works directly with the mortgage loan officer team and is the first line of communication between the customer and the officer. They are responsible for making calls to customers and asking the questions to discover if they want to purchase or refinance. If no, will need to seek to understand why and give some rebuttal back if applicable. If yes, will transfer to the mortgage loan officer after getting the proper information and documentation needed. The end goal is to get transfers to the MLO's aim for at least 5-10 a month.
Estimated pay 18-21/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- A few years of customer service or call center experience- need to comfortable on the phones all day and having that be main responsibility
- Ability to make 100-150 outbound calls a day on average
- Persuasive skills
- Good Comms
- Some kind of education Banking or mortgage experience

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 3445 S HIGH ST,COLUMBUS,OH,43207
**Full District Office Address:** 3445 S HIGH ST,COLUMBUS,OH, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 01317-COLUMBUS OH
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 4530 KENNY RD,COLUMBUS,OH,43220
**Full District Office Address:** 4530 KENNY RD,COLUMBUS,OH, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 09540-COLUMBUS OH
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5

**JOB SUMMARY**
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
**RESPONSIBILITIES**
+ Answer all incoming concerns/needs from all customers
+ Key pick-up request
+ Handle transportation/routing on delivery questions
+ Process will-call orders
+ Provide customers with invoice copies.
+ Process credits
+ Maintaining Call list
+ Monitor orders before the cut-off
+ Communicate regularly with the AE (account executives) and customers.
+ Manage the same-day deliveries for OPCO (operating company)
+ Perform other duties as directed by Supervisor.
**QUALIFICATIONS**
**Education**
+ High school diploma or equivalent.
**Experience**
+ 1 year prior outside foodservice sales coordination or customer support experience
+ Preferred: Previous call center experience
**Professional Skills**
+ Strong telephone communication skills
+ Able to work in a fast pace environment
+ Ability to sit and work at a PC for extended periods
+ Proficient in MS Office
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Starting hiring pay at: $15
As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer Service Associate:
+ Team player
+ Excellent communicator
+ Happy, Courteous and Enthusiastic
+ Hard working and attentive
+ Responsible and dependable
+ Authentic and genuine
+ Takes pride in doing a good job
**Benefits available for hourly Crew:**
+ Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
+ OnePass Gym Membership Program
+ 401(k) With Safe Harbor Employer Match (age 21 & older)
+ Access to financial advisors for budget and retirement planning
+ Crewmember Assistance Program
+ Education assistance
+ Pet Insurance
Perks & Rewards for hourly Crew:
+ Paid Time Off*
+ Closed for all major holidays**
+ Early closure for company events
+ Casual Work Attire
+ Flexible Scheduling
+ Perkspot Employee Discount Program
_*Must satisfy hours requirement per year_
_**Locations may vary_
**ESSENTIAL FUNCTIONS OF THE POSITION** :
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Lift and carry, push or pull heavy objects up to 50 pounds
+ Kneel, bend, twist or stoop
+ Ascend or descend stairs
+ Reach and grasp objects (including above head and below waistline)
+ Excellent verbal and written communication
+ Ability to show up to scheduled shifts on time
+ Cleaning tables, floors and other areas of the Restaurant
+ Taking orders from Customers and processing payments efficiently
+ Follow proper safety procedures when handling and/or preparing food
+ Ability to multitask
**ADDITIONAL REQUIREMENTS** :
+ Must be 16 years of age or older
+ Provide all Customers with quick and friendly service
+ Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
+ Work under pressure and at a fast pace
+ Align with Raising Cane's culture by balancing Working Hard and Having Fun
+ Take initiative
+ Comply with Company policies
Raising Cane's appreciates & values individuality. EOE