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Assistant Store Manager (Sales, Customer Service)

Job Category : Sales

Requisition Number : ASSIS

Posted: October 9, 2025

Type: Full-Time

• 86 Riverside-Indiana, 7001 Indiana Ave Ste 3, Riverside, CA 92506, USA

Sign-On Bonus Opportunity up to $3,500*

Pay Range: $5,000 - 130,000 / year

• Unlimited/uncapped commission – your earning potential is in your hands
• Lucrative incentive sales plans, bonuses and sales contests
• No cold calling – we provide a high volume of inbound leads and walk-in traffic
• Comprehensive paid training and licensing , plus on-going mentorship and development
• Recognition-focused culture that celebrates your achievements
• Comprehensive benefits package including medical, dental, vision and life insurance
• Paid time off to recharge and maintain a healthy work-life balance
• Retirement Plan (401k) with company-matched contributions
• Fitness Reimbursement – up to $15/mo th for gym memberships
• Employee Assistance Program – confidential support for personal or professional challenges at no cost
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Our Company:

Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright ,motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us !

What You Will Do:

The Assistant Manager is a driving force behind our business. This exciting leadership role challenges your sales abilities, rewards your achievements, and provides the opportunity to mentor and develop others. You will also have opportunities to grow your earnings by offering additional products such as homeowners insurance and, when applicable, health insurance . This role gives you the chance to build lasting relationships, expand your expertise, and be rewarded for your success.

• Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
• Build Relationships: Proactively connect with customers, understand their needs, and expand business opportunities by offering auto, homeowners, or health insurance solutions.
• Drive results: Assist Store Manager to oversee team performance, track progress, and ensure operational targets are met.
• Problem-solve: Handle escalated customer service issues with professionalism and care.
• Ensure Accuracy: Maintain accurate records of all transactions, including timely deposits and documentation in the agency management system.
• Be a Trusted Advisor: Quickly establish rapport with clients and provide expert guidance to help them choose the insurance product that best fits their needs.

The Perfect Match:

• A Personal Lines or Property and Casualty license (preferred, but not required – we’ll support you in obtaining one)
• Bilingual skills in English and Spanish (a strong plus)
• Experience in sales or customer service and a passion for helping people
• A High School Diploma or GED
• Previous experience leading, coaching, and mentoring successful sales teams
• Strong ability to build customer relationships and earn trust
• Excellent follow-up, organization, and multi-tasking skills
• An ambitious, motivated attitude with a desire for growth and advancement
• Strong written and verbal communication skills

Insurance Sales • Insurance Agent • Hiring Immediately • Acceptance Insurance • Freeway Auto Insurance

:

:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Assistant Store Manager (Sales, Customer Service)

Job Category : Sales

Requisition Number : ASSIS

Apply now

• Posted : October 9, 2025
• Full-Time

Showing 1 location

Sign-On Bonus Opportunity of up to $3,500*

Pay Range:

$5000 - / year

• Unlimited/uncapped commission – your earning potential is in your hands
• Lucrative incentive sales plans, bonuses and sales contests to recognize your success
• No cold calling – we provide a high volume of inbound leads and walk in traffic
• Comprehensive paid training and licensing, plus on-going mentorship and development
• Recognition-focused culture that celebrates your achievements
• Comprehensive benefits package including medical, dental, vision and life insurance
• Paid time off to recharge and maintain a healthy work-life balance
• Retirement Plan (401k) with company-matched contributions
• Fitness Reimbursement – up to $15/mo th for gym memberships
• Employee Assistance Program – confidential support for personal or professional challenges at no cost
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Our Company:

Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking forbright ,motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us !

What You Will Do:

The Assistant Manager is a driving force behind our business. This exciting leadership role challenges your sales abilities, rewards your achievements, and provides the opportunity to mentor and develop others. You will also have opportunities to grow your earnings by offering additional products such as homeowners insurance and, when applicable, health insurance . This role gives you the chance to build lasting relationships, expand your expertise, and be rewarded for your success.

• Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
• Build Relationships: Proactively connect with customers, understand their needs, and expand business opportunities by offering auto, homeowners, or health insurance solutions.
• Drive results: Assist Store Manager to oversee team performance, track progress, and ensure operational targets are met.
• Problem-solve: Handle escalated customer service issues with professionalism and care.
• Ensure Accuracy: Maintain accurate records of all transactions, including timely deposits and documentation in the agency management system.
• Be a Trusted Advisor: Quickly establish rapport with clients and provide expert guidance to help them choose the insurance product that best fits their needs.

The Perfect Match:

• A Personal Lines or Property and Casualty license (preferred, but not required – we’ll support you in obtaining one)
• Bilingual skills in English and Spanish (a strong plus)
• Experience in sales or customer service and a passion for helping people
• A High School Diploma or GED
• Previous experience leading, coaching, and mentoring successful sales teams
• Strong ability to build customer relationships and earn trust
• Excellent follow-up, organization, and multi-tasking skills
• An ambitious, motivated attitude with a desire for growth and advancement
• Strong written and verbal communication skills

Insurance Sales
Insurance Agent
Hiring Immediately
Acceptance Insurance
Freeway Auto Insurance

:

:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Assistant Store Manager (Sales, Customer Service)

Job Category : Sales

Requisition Number : ASSIS

Apply now

• Posted : October 9, 2025
• Full-Time

Showing 1 location

Sign-On Bonus Opportunity of up to $3,500*

Pay Range:

$5000 - / year

• Unlimited/uncapped commission – your earning potential is in your hands
• Lucrative incentive sales plans, bonuses and sales contests to recognize your success
• No cold calling – we provide a high volume of inbound leads and walk in traffic
• Comprehensive paid training and licensing, plus on-going mentorship and development
• Recognition-focused culture that celebrates your achievements
• Comprehensive benefits package including medical, dental, vision and life insurance
• Paid time off to recharge and maintain a healthy work-life balance
• Retirement Plan (401k) with company-matched contributions
• Fitness Reimbursement – up to $15/mo th for gym memberships
• Employee Assistance Program – confidential support for personal or professional challenges at no cost
• Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Our Company:

Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking forbright ,motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us !

What You Will Do:

The Assistant Manager is a driving force behind our business. This exciting leadership role challenges your sales abilities, rewards your achievements, and provides the opportunity to mentor and develop others. You will also have opportunities to grow your earnings by offering additional products such as homeowners insurance and, when applicable, health insurance . This role gives you the chance to build lasting relationships, expand your expertise, and be rewarded for your success.

• Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
• Build Relationships: Proactively connect with customers, understand their needs, and expand business opportunities by offering auto, homeowners, or health insurance solutions.
• Drive results: Assist Store Manager to oversee team performance, track progress, and ensure operational targets are met.
• Problem-solve: Handle escalated customer service issues with professionalism and care.
• Ensure Accuracy: Maintain accurate records of all transactions, including timely deposits and documentation in the agency management system.
• Be a Trusted Advisor: Quickly establish rapport with clients and provide expert guidance to help them choose the insurance product that best fits their needs.

The Perfect Match:

• A Personal Lines or Property and Casualty license (preferred, but not required – we’ll support you in obtaining one)
• Bilingual skills in English and Spanish (a strong plus)
• Experience in sales or customer service and a passion for helping people
• A High School Diploma or GED
• Previous experience leading, coaching, and mentoring successful sales teams
• Strong ability to build customer relationships and earn trust
• Excellent follow-up, organization, and multi-tasking skills
• An ambitious, motivated attitude with a desire for growth and advancement
• Strong written and verbal communication skills

Insurance Sales
Insurance Agent
Hiring Immediately
Acceptance Insurance
Freeway Auto Insurance

:

:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

5 days ago Be among the first 25 applicants

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About the role: As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

Responsibilities

• Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time.
• Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.
• Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
• Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
• Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.
• Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.

Qualifications

• 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI
• Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
• Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
• Familiarity with operating storage systems in HPC environments such as Vast and Weka
• Familiarity with inspecting and resolving network-related errors
• Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.
• Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
• Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
• Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.

About Together AI

Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models.

Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $180K-260K + equity + benefits.

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Position Overview:
Working in a dynamic call center and field support environment, the selected candidate will respond to service requests via phone, email, and a web-based portal (e.g., ServiceNow), triage incoming inquiries, and coordinate facility resources. Responsibilities include booking conference rooms, maintaining vehicle logs, and supporting staff development activities. Occasional travel to DPSS locations may be required.

Key Responsibilities:
• Set up and arrange training and event spaces, including tables, chairs, and supplies (lifting up to 25 lbs.).
• Install and troubleshoot audio/visual equipment for meetings and presentations.
• Manage inventory and order supplies to support Staff Development operations.
• Coordinate room reservations using the Learning Management System (LMS) and generate weekly usage reports.
• Process equipment loan requests and deliver items using a county vehicle.
• Provide backup reception coverage, maintain organized storage areas, and respond to general inquiries.

Minimum Qualifications:
• Ability to lift and manage equipment setup and troubleshooting tasks.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, SharePoint); LMS experience preferred.
• Excellent customer service and communication abilities.
• Capable of working independently and collaboratively in a team setting.
• Valid California driver's license and ability to operate a county vehicle.

Work Environment:
• Office, training, and event settings with moderate noise levels.
• Occasional local travel required for equipment deliveries and facility support.

Schedule:

1. Monday-Friday, 7 a.m. - 4 p.m.

2. Monday-Friday, 8:30 a.m. - 5:30 p.m.

Meet the Team! The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here?

TAP Benefits: FACILITIES SUPPORT CENTER
• Recommend operational changes; analyze statistical and operational data; draft reports to track project information; provide end user training for Voice Over IP (VOIP) telephone systems; act as a liaison with other departments and divisions.

• Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.

• Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates.

• Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence. OPTION I
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year as a Riverside County Customer Support Representative II.

OPTION II
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: Three years in any combination in clerical or technical functions supporting any of the following: mail delivery service or supply, warehouse, help desk, records management, support services, assets management, inventory control operations, or delivery or courier services which required determining routes from mailing addresses.

ALL OPTIONS
Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

Ability to: Read and understand work orders, maps, and forms; operate a computer perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors, and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.What's Next?

This recruitment is open to all applicants.

Qualified applicants may be considered for future vacancies throughout the County.

For questions regarding this recruitment
Contact Daniel Kimbrough at with any questions regarding this recruitment.

Overview

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

We are seeking a highly skilled and motivated Manager, IT System Support to join our dynamic Corporate Engineering Team. As the Manager, IT System Support, you will be responsible for managing the team of IT Support Engineers and providing technical support to our internal users, ensuring the smooth operation of our IT systems and infrastructure. Your expertise, leadership, and customer-centric approach will be crucial in maintaining a high level of satisfaction and productivity across the organization. Ideal candidates should have excellent technical knowledge and hands-on experience across a wide range of hardware, software, networking, and operating systems.

This is a full-time, hybrid role which will require you to work from our San Francisco HQ at least 3 days per week.

• Lead and supervise a team of IT support engineers, providing guidance, mentoring, and technical expertise to ensure the team's success in meeting goals and objectives.
• Serve as the main point of contact for all escalated technical support issues and provide timely and effective resolutions to minimize downtime and disruption for end-users.
• Collaborate with cross-functional teams to identify and implement innovative solutions to improve IT processes, infrastructure, and user experience.
• Conduct regular audits and assessments of IT systems and processes to identify areas for improvement and implement corrective actions as necessary. Analyze data from ticketing systems and other sources to identify trends, pinpoint recurring issues, and make data-driven decisions to improve service delivery.
• Coordinate with external vendors and service providers to resolve technical issues, manage contracts, and ensure service level agreements are met.
• Provide technical training and knowledge-sharing sessions to empower users and promote self-service capabilities.
• Provide comprehensive in-person and remote technical support to internal end-users and the executive team, resolving issues across desktops, laptops, mobile devices, and network connectivity.
• Maintain accurate documentation of IT systems, configurations, and troubleshooting procedures to facilitate knowledge sharing and contribute to the IT knowledge base.
• Participate in on-call rotation.
• Collaborate and communicate with the globally distributed IT team on projects and tasks.

• 4+ years of relevant work experience in an IT Support role.
• 2+ years in a leadership or supervisory position.
• Ability to motivate and develop a diverse team of IT professionals.
• Excellent collaboration skills with the ability to actively contribute to the success of the IT team and the organization as a whole.
• Ability to clearly and directly communicate goals, ideas and visions to the team.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with Generative AI tools to support daily work with an understanding of Agentic AI and their application in enterprise environments.
• Excellent problem-solving skills with an ability to diagnose and resolve complex technical issues either independently or collaboratively.
• Project management skills, with the ability to prioritize tasks, manage resources, and meet deadlines.
• Expertise in administering JIRA and Confluence, or similar issue tracking and collaboration tools.
• Experience in onboarding and offboarding processes, including provisioning and deprovisioning user accounts, hardware, and software.
• Ability to work calmly and methodically in high-pressure situations, such as critical system failures or time-sensitive IT issues.
• Experience in programming languages such as Python or Shell scripting, or other relevant scripting expertise.
• Great documentation skills, with the ability to create clear, concise, and comprehensive technical documentation, including user manuals, system guides, and standard operating procedures.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Systems Engineer).
• Experience with audio/visual (A/V) equipment, including video conferencing systems, projectors, displays, and audio systems.
• Experience with NinjaOne, Jamf, or other end-user management platforms.
• Experience with Python, Amazon Web Services, and Google Cloud Platform.
• Experience supporting a zero trust environment
• Familiarity with Okta, Okta Workflows, Google Workspace, GAM

December 19, 2025 by 11:59 PM PST

This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate's ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls.

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

San Francisco Salary Range

$101,400 — $126,800 USD

We are dedicated to helping the whole Planet and to do that we must strive to represent all of it within each of our offices and teams. Planet is guided by a north star of Belonging and dreaming big as we approach our ongoing work. If this job intrigues you, but you think you might not have all the qualifications, please apply. At Planet we look for well-rounded people from around the world who can contribute in many ways. We aspire to fulfill careers, not just fill positions, and we are excited to have motivated people join us on this journey.

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Introduction

IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.

This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide advanced technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.

Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.

You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.

This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.

The Content Manager OnDemand Software developer support engineer:

• Provides technical support assistance to customers using problem determination/problem source identification skills.

• Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

• Communicates action plans to the customer or IBM representative as appropriate.

• Check in code and deliver fixes as needed.

• May provide training for and mentor others on the team.

• Contributes to department attainment of organizational objectives and high customer satisfaction.

• Develop and maintain technical documentation, processes and troubleshooting guides.

• Manages requests and priorities daily.

• Configure Content Manager OnDemand environments for support and education.

Your role and responsibilities

• Provide technical support assistance to customers using problem determination/problem source identification skills.

• Communicate action plans to the customer or IBM representative as appropriate.

• Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).

• Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.

• Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.

• Recommend and implement new or improvements to existing technical support tools, procedures and processes.

• Contribute to department attainment of organizational objectives and high customer satisfaction.

• Demonstrate proficiency in the products supported by maintaining applicable technical certifications.

• May provide training for and mentorship for others on the team.

• Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.

• Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling.

This job can be performed anywhere in the United States.

Required technical and professional expertise

• Strong experience working as a software developer support engineer.

• Solid understanding of software development lifecycle and tools.

• Over 5 years of hands-on experience in CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries).

• Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets.

• Experience in CMOD performance tuning and capacity planning.

• Knowledge of CMOD indexing, retrieval, and archival processes.

• Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW.

• Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.

• Experience in Computer Networks and Communication

• Advanced skills in log analysis, trace interpretation, and root cause identification.

• Experience with CMOD exits, user exits, and customizations.

• Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.

• Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.

• Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).

• English: Fluent in speaking and writing

• Analytical thinking, structured problem-solving techniques

• Strong positive customer service attitude with sensitivity to client satisfaction.

• Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.

• Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.

• Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements.

Preferred technical and professional experience

• Bachelors degree in information technology

• Knowledge of LDAP

• Experience with CMOD on Cloud or hybrid deployments.

• Exposure to enterprise content management (ECM) ecosystems including integration with external systems.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.