18,962 Customer Support Managers jobs in the United States

Summary:

McClung Energy Services LLC is seeking a dedicated and experienced Customer Support Supervisor to join our team. The ideal candidate will have a passion for providing exceptional customer service and leading a team to success. If you are a motivated individual with strong leadership skills, we want to hear from you!

Responsibilities:
-- Supervise a team of customer support representatives

-- Provide training and guidance to team members
-- Handle escalated customer inquiries and complaints
-- Monitor team performance and provide feedback for improvement
-- Develop and implement customer support strategies
-- Collaborate with other departments to ensure customer satisfaction

Qualifications:
-- Previous experience in a customer support role

-- Proven leadership skills
-- Excellent communication and interpersonal abilities
-- Strong problem-solving skills
-- Ability to work in a fast-paced environment
-- Bachelor's degree in Business Administration or related field preferred

If you are ready to take on a new challenge and make a difference in the customer support department, apply now!

We are seeking a dedicated and experienced Customer Support Supervisor to oversee our customer service department and ensure the highest standards of customer satisfaction. This pivotal role requires a dynamic professional who can lead a team of customer support representatives while providing strategic direction and oversight. As a Customer Support Supervisor, you will be responsible for developing and implementing effective support protocols, training staff, and monitoring performance metrics to continuously improve our service quality. Your leadership will be vital in fostering a positive work environment that enables team members to excel in their roles and deliver exceptional assistance to our clientele. In addition to managing daily operations, you will collaborate with various departments to streamline processes and enhance our overall customer experience. A strong candidate will possess not only extensive knowledge of customer service best practices but also the ability to analyze and leverage data to drive improvements. If you are passionate about delivering superior service and guiding a team towards success, we encourage you to apply for this rewarding position.

• Supervise and manage the daily operations of the customer support team.
• Develop and implement customer service policies and procedures to enhance service delivery.
• Train, mentor, and evaluate customer support representatives to improve their performance and skills.
• Monitor performance metrics and customer feedback to identify areas for improvement.
• Collaborate with other departments to resolve complex customer issues and enhance product/service offerings.
• Maintain up-to-date knowledge of company products and services to effectively guide the support team.
• Generate reports on team performance and present findings to senior management for review.

• Proven experience in a customer support role, with at least 3 years in a supervisory position.
• Strong leadership and team management skills, with the ability to motivate and inspire staff.
• Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
• Demonstrated problem-solving skills with the ability to handle difficult situations calmly and effectively.
• Proficiency in using customer support software and CRM systems to track and manage customer interactions.
• Ability to analyze performance data to inform decision-making and strategic planning.
• A customer-centric attitude with a commitment to providing exceptional service.

We are looking for a Customer Support Representative to join our growing team. As a key member of our support team, you will provide outstanding service to our customers by responding to inquiries, resolving issues, and ensuring overall customer satisfaction. This position is remote, offering flexibility in your work environment, and is ideal for individuals with strong communication skills, empathy, and problem-solving abilities.

Key Responsibilities:

• Customer Interaction : Provide excellent service to customers via email , live chat , and phone (if applicable), ensuring their inquiries and issues are addressed in a timely and professional manner.
• Problem Resolution : Troubleshoot customer issues and work to resolve them, ensuring a positive customer experience.
• Order Support : Assist customers with orders, including tracking shipments, processing returns, and handling billing questions.
• Knowledge Base Management : Update customer support documentation and knowledge base to improve customer self-service.
• Follow-Up : Follow up with customers after resolution to ensure satisfaction and to gather feedback on their experience.
• Escalation : Identify and escalate unresolved issues or complaints to the appropriate department or manager.
• Record Keeping : Accurately log all customer interactions and issues in the CRM system to track progress and trends.
• Product Knowledge : Maintain a deep understanding of our products and services to provide accurate information and support to customers.
• Continuous Improvement : Collaborate with the team to suggest improvements to processes and enhance the customer experience.

BIG Rock Storage is a trusted provider of secure, convenient, and customer-focused storage solutions. We are committed to delivering exceptional service and ensuring that every customer has a positive experience. We are seeking a Senior Customer Support Specialist to serve as a key member of our customer service team. This role requires strong communication skills, a customer-first mindset, and the ability to handle complex inquiries while mentoring junior staff.

Responsibilities :
-- Provide advanced customer support via phone, email, and in person, addressing complex inquiries and resolving escalated issues.
-- Lead and mentor a team of customer support representatives
-- Handle escalated customer inquiries and issues
-- Ensure timely and effective resolution of customer complaints
-- Monitor customer feedback and implement process improvements
-- Collaborate with other departments to improve overall customer experience

Qualifications :

-- High school diploma required; associate or bachelor’s degree in Business, Communications, or a related field preferred.
-- 3+ years of customer service experience, with at least 1 year in a senior or advanced support role.
-- Strong interpersonal and communication skills with the ability to manage difficult conversations professionally.
-- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn company systems quickly.
-- Strong organizational and problem-solving skills with attention to detail.
-- Ability to mentor, coach, and support junior team members.
-- Experience in storage, property management, retail, or hospitality is a plus.

Benefits:
-- Medical, Dental, and Vision insurance.
-- 401(k) retirement savings plan with company contributions.
-- Paid Time Off and recognized holidays.
-- Training and professional development opportunities.
-- Career growth and advancement in customer service and operations.

InVision Inc is a company renowned for its digital product design platform. This job description captures the responsibilities and expectations for a remote position within the company, focusing on customer service, success, and satisfaction.

Are you looking to start your career in customer support or customer success? InVision is offering a remote Customer Support & Success Representative position where no prior experience is required. We provide full training to help you develop the skills and knowledge needed to succeed in this role. You’ll be the first point of contact for our customers, assisting them with questions, troubleshooting, and ensuring they get the most out of our platform.

In this position, you’ll receive hands-on training, guidance, and mentorship from our experienced support team. Over time, you’ll gain a deep understanding of our product suite and the skills necessary to become an expert in customer success.

Key Responsibilities:

• Respond to Inquiries: Answer customer questions via email, chat, or ticketing system, providing helpful and friendly responses.
• Troubleshoot Issues: Assist customers in resolving basic technical issues, offering guidance on how to use InVision’s tools effectively.
• Product Education: Help customers understand the features of InVision’s platform through clear, easy-to-follow instructions and resources.
• Escalation: If a question or issue is complex, you’ll escalate it to senior team members, ensuring the customer is always kept up-to-date.

Skills & Qualifications:

• No Prior Experience Needed: Whether you’ve worked in customer service or this is your first role, we’ll provide all the training and support you need.
• Strong Communication: Excellent written and verbal communication skills, with the ability to convey complex ideas in a simple and clear manner.
• Problem-Solving: Ability to approach issues with a logical, solution-oriented mindset and a willingness to learn.
• Empathy: You should be genuinely interested in helping people and solving their problems in a positive and respectful way.
• Tech-Savvy: Comfort with learning new software, tools, and systems. No need to be a tech expert, but an eagerness to learn is key.
• Self-Motivated: Comfortable working independently and managing your time effectively in a remote work setting.

Preferred:

• Interest in Design or Tech: An interest in product design, digital tools, or software is a plus but not required.

Provide timely, professional responses via phone, email, or chat; onboard new clients with web training and system setup; log all correspondence in the case management system; escalate complex cases to the product team; create client resources like FAQs and video guides; monitor case workloads and process them systematically. Managing convenience and reliability of internet connection and home workspace.

• Working independently, handling customer interactions across channels (email, phone, chat).
• Updating documentation and collaborating virtually with team members, including participating in training and meetings remotely.
  Issue Resolution & Escalation
• Analyze and resolve customer problems—offering solutions, guiding through features, or escalating issues when needed.
  
  Documentation & Recordkeeping
• Log detailed customer interactions, complaints, and resolutions in CRM or helpdesk systems.
  
  Customer Education & Product Guidance
• Assist customers with product setup, troubleshooting, and best practices for effective product use.
• Feedback & Improvement
• Gather customer feedback, identify pain points, and relay insights to product, development, or marketing teams.
• Collaboration Across Teams
• Work closely with departments like Sales, Technical Support, or Product teams to resolve queries and improve service delivery.
  
  Adherence to Performance Standards
• Meet metrics such as response time, resolution rates, and customer satisfaction while complying with company policies.
  
  Benefit include Health, AD&D Insurance,401k plans
  
  

We and provide full training. If you’re motivated, eager to learn, and have strong written communication skills, we encourage you to apply.

To qualify, you’ll need:

• Ability to work independently and follow instructions
• Strong written English and attention to detail

You’ll enjoy the freedom of choosing when you work. A dedicated supervisor will be available to offer guidance, feedback, and support as you grow in your role.

We foster a virtual team environment based on:

• Inclusivity
• Collaboration
• Open communication
• Commitment to excellence

What We Offer: Flexible, fully remote work environment. Ongoing mentorship and training from senior data team members. Career development opportunities and exposure to real-world analytics projects. Competitive entry-level salary and benefits (depending on location). An inclusive and supportive team culture.

If you're looking to start a rewarding remote career in email support and earn A huge side money buy applying.

We’re excited to welcome new team members who are ready to make an impact—no experience needed!

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.