74,773 Customer Support Personnel jobs in the United States

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking dedicated and empathetic Remote Customer Service Representatives to join our growing support team. In this role, you will be the first point of contact for members, assisting them with questions, troubleshooting issues, and guiding them through Personify Health’s digital health platform. You’ll provide exceptional service that reflects our mission to humanize healthcare and create positive member experiences.

• Respond to member inquiries via phone, live chat, and email in a timely and professional manner.
• Assist users with account access, navigation, and understanding available health and wellness programs.
• Provide clear and empathetic communication, ensuring every interaction is positive and solution-focused.
• Troubleshoot technical issues or escalate to specialized teams when necessary.
• Accurately document all member interactions in company systems.
• Meet or exceed performance metrics, including response time, call/chat quality, and customer satisfaction.

• High school diploma or GED required; some college or healthcare-related coursework is a plus.
• 1+ year of experience in customer service, call center, or healthcare support preferred.
• Strong communication skills (both verbal and written).
• Tech-savvy and comfortable navigating multiple systems simultaneously.
• Reliable high-speed internet and a quiet, distraction-free home workspace.
• Ability to work assigned shifts consistently; both full-time and part-time roles available.

• Remote-first culture – Work from the comfort of your home.
• Mission-driven work – Help people improve their health and well-being.
• Growth opportunities – Build your career within a fast-growing digital health company.
• Inclusive culture – Join a diverse, supportive, and people-first organization.

We are seeking dedicated and empathetic Remote Customer Service Representatives to join our growing support team. In this role, you will be the first point of contact for members, assisting them with questions, troubleshooting issues, and guiding them through Personify Health’s digital health platform. You’ll provide exceptional service that reflects our mission to humanize healthcare and create positive member experiences.

• Respond to member inquiries via phone, live chat, and email in a timely and professional manner.
• Assist users with account access, navigation, and understanding available health and wellness programs.
• Provide clear and empathetic communication, ensuring every interaction is positive and solution-focused.
• Troubleshoot technical issues or escalate to specialized teams when necessary.
• Accurately document all member interactions in company systems.
• Meet or exceed performance metrics, including response time, call/chat quality, and customer satisfaction.

• High school diploma or GED required; some college or healthcare-related coursework is a plus.
• 1+ year of experience in customer service, call center, or healthcare support preferred.
• Strong communication skills (both verbal and written).
• Tech-savvy and comfortable navigating multiple systems simultaneously.
• Reliable high-speed internet and a quiet, distraction-free home workspace.
• Ability to work assigned shifts consistently; both full-time and part-time roles available.

• Remote-first culture – Work from the comfort of your home.
• Mission-driven work – Help people improve their health and well-being.
• Growth opportunities – Build your career within a fast-growing digital health company.
• Inclusive culture – Join a diverse, supportive, and people-first organization.

We are seeking highly motivated and empathetic individuals to join our team as Customer Service and Help Desk Representatives . In this role, you will be the first point of contact for customers, providing support through phone, email, chat, or ticketing systems. You will help resolve issues, answer questions, and ensure customer satisfaction in a timely and professional manner.

• Respond promptly to customer inquiries via live chat, phone, email, or support tickets.
• Provide product/service information to customers in a clear and helpful manner.
• Troubleshoot basic technical issues or escalate complex issues to Tier 2 support.
• Resolve customer complaints with patience and professionalism.
• Maintain accurate records of customer interactions and resolutions.
• Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rate.
• Follow company communication guidelines and procedures.
• Collaborate with other departments to improve customer service and product offerings.
• Stay updated on company products, services, and policies.

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Prior experience in customer service, tech support, or help desk roles is preferred.
• Excellent communication and problem-solving skills.
• Comfortable using CRM systems, chat platforms, and help desk software (e.g., Zendesk, Freshdesk, Salesforce, etc.).
• Ability to work independently in a remote environment.
• Typing speed of at least 40 WPM with high accuracy.
• Reliable internet connection and a quiet home workspace.

• Flexible scheduling available (daytime, evening, weekend shifts).
• Competitive hourly pay based on experience and shift availability.
• Opportunities for bonuses and performance incentives.

• Bilingual or multilingual communication abilities.
• Experience with remote collaboration tools (Slack, Zoom, MS Teams).
• Familiarity with common troubleshooting processes (password resets, connectivity issues, etc.).

This is a fully remote position. You’ll work from the comfort of your home while staying connected to a supportive virtual team.

Our customer service representatives assist our sales team with prompt quoting and customer service for new and existing customers. We are looking for a motivated individual with excellent written and verbal communication skills, strong computer skills, and the ability to work in a team environment.

We offer a pleasant work environment, competitive compensation, and a complete benefit structure, which includes paid vacation and holidays, health care, dental, vision, 401K retirement plan and a flexible spending plan.

Job specifications / position details:

• Full Time/Part Time
• Office
• First Shift

We Offer:

• Pleasant work environment (Climate controlled)
• Competitive compensation with Annual Bonus Program
• Night shift premium
• Complete benefit package including:
  • Paid vacation
  • 9 Paid holidays
  • 401K retirement plan with Company Match
  • Health Benefits including health care, dental, vision and flexible spending account
  • Company Paid Life Insurance

Join our, friendly, homely family-oriented team with pleasant working conditions in a modern, well-maintained, air conditioned facility.

• 1-2 years of SAP MPL order processing and call center experience.
• Must be highly responsible and able to follow through on tasks to completion.
• Clear and effective verbal and written communication.
• Flexible to handle different situations and work schedule.

• SAP knowledge

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and/or assists client trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status.

Imperial Dade, a leading North American distributor, has a Customer Service Support role available! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Dade is a great place to take that next step.

This Customer Service role will interact with customers to provide information in response to customers' inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 8:30 am until 5:00 pm.

Salary: $20.00 - $24.00/ hr.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

You will:

• Answer customers' calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist with delivery challenges and customer returns
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, eager attitude to help others

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Responsibilities or Duties: Create, compile, execute, and ensure accuracy of bill of lading instructions for client business units. Review sales reports, order forms, and system data to ensure proper filing and compliance. File export and import documentation, including EEI and ISF filings.