185 Customer Support Personnel jobs in Medway

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities:

• Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines
• Proactive with good decision-making skills, able to work in an empowered environment
• Excellent follow-up skills and attention to detail
• Project management
• Handling wide and varied inquiries from customer calls & emails
• Accurate entry of all assigned customer orders
• Maintenance of customer requirements and pricing
• EDI order monitoring and maintenance as needed
• Product knowledge and the ability to answer questions regarding use and care

Minimum Qualifications:

• Associate Degree in Business Administration/Marketing or equivalent experience
• 3+ years sales and/or customer support experience
• Excellent oral, interpersonal, and written communication skills
• Proficient in Microsoft Office products including Word, Excel, and Outlook
• Excellent teamwork, time management, organizational, follow-up and planning skills.
• Knowledge of freight terminology and shipping procedures
• Familiarity of credit and collections processes
• Ability to read and decipher quotations and purchase orders
• Ability to enter and submit orders accurately
• Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team

Preferred Qualifications:

• Experience in Inside Sales Support for large volume accounts
• Experience with Auto Quotes
• Experience in CRM and Project Management

FASTSIGNS # is hiring for a Customer Service Representative to join our team!

Benefits/Perks:

• Competitive Pay
• Paid Vacation and Holidays
• Performance Based Bonus
• Ongoing Training Opportunities

A Successful FASTSIGNS Customer Service Representative Will:

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients.

Ideal Qualifications for FASTSIGNS Customer Service Representative:

• 2-3 years of retail or counter sales experience preferred
• High school diploma or equivalent
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening and organization skills
• Great eye for detail
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to work under pressure to output high volume, high-quality work

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

Compensation: $17.00 - $19.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

PrideStaff - (Customer Service Representative) As a Customer Service Representative at PrideStaff, you'll: Answer inbound calls from customers in a professional manner; Research information using multiple resources and route call to the appropriate resource; Provide customers with product and service information and resolve customer concerns and complaints; Enter customer information in the system and identify and escalate priority issues; Complete call log and produce call reports; Provide follow up customer calls when necessary.Hiring Immediately >>