46,478 Customer Support Positions jobs in the United States
Customer Support
Posted 12 days ago
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Job Description
Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.
- Respond promptly to customer inquiries via phone, email, and live chat.
- Deliver accurate information about products, services, and company policies.
- Resolve customer concerns and escalate issues to appropriate departments when necessary.
- Record customer interactions and feedback in our CRM system for tracking and analysis.
- Assist with troubleshooting common issues and follow up to ensure resolution.
- Identify customer needs and provide proactive solutions to improve their experience.
- Collaborate with team members to share insights and develop better processes.
Company Details
CUSTOMER SUPPORT CUSTOMER SERVICE URGENTLY NEEDED
Posted 8 days ago
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Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
2026 Internship - Customer Support (Customer Service Relations)
Posted today
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Job Description
**Description**
**JOB SUMMARY:**
Handles intense customer phone reception and electronic communication of customer's non-technical needs, consisting of (but not limited to) the sale of subscriptions, publications, processes customer invoices for publication and subscription purchases, Publication Viewer (1View) first level troubleshooting, publication quotes/invoices, Contact Administration, txtavsupport.com and 1View registrations, password resets/reminders and other general inquires.
**JOB RESPONSIBILITIES:**
Impact the profitability of the Company through assisting with strategic and tactical management decisions and new business development results.Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system.Develop familiarity with all technical publications/subscriptions.Screens customers through Restricted Party Screening system.Utilizes Paymentech for processing customer credit card information.Monitors applicable customer accounts to ensure funds are available for purchases.Proficient in Publication Viewer (1View) level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2.Knowledgeable in the current Textron Aviation publication apps as available and advise customers how to access them.Advises customers of product delivery information, pricing, and backordered item delivery times.Provides feedback from customers regarding service, subscription, and publication matters via reports and meetings as required for improving Textron Aviation's competitive position.Provides feedback and recommendations for process improvements to better achieve department objectives.Works daily with numerous departments within Textron Aviation to establish good working relationships and ensure the customer receives the best service possible at all times.Processes intensive customer email correspondence displaying professional writing proficiencies.
**Qualifications**
**EDUCATION / EXPERIENCE:**
* Pursuing Bachelor's degree in Aviation, Business Management, Psychology, Social Science, or other related field
**QUALIFICATIONS:**
* Professional and diplomatic demeanor
* Excellent customer service skills a must
* Excellent verbal and written communication skills
* Interest in business, accounting practices, customer handling and aircraft publications
* Experience in general business/office/customer procedures
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.
Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeksCandidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager. **The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.**
**Recruiting Timeline:** Applications for this position will be accepted through October 31, 2025. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.
**EEO Statement**
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
**Recruiting Company:** Textron Aviation
**Primary Location:** US-Kansas-Wichita
**Job Function:** Business Development
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Internship / Co-Op
**Shift:** First Shift
**Job Posting:** 09/01/2025, 12:00:00 AM
**Job Number:**
Technical Customer Support
Posted 1 day ago
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Job Description
A client of Insight Global is looking for 10 Technical Customer Support Specialist to join their team. The position is fully onsite in Melbourne, FL. The Specialist will be supporting a federal program in a fast paced, team environment. The Specialist will start in the customer support position and be trained on a critical technology for the client.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
2+ years of troubleshooting experience
Experience with fault isolation troubleshooting
Team player
Ability to multitask
Ability to learn a new technology
Ability to obtain a public trust clearance Helpdesk experience
Military background
Network+
Customer Support Specialist
Posted 1 day ago
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Job Description
The Remote Customer Support Specialist provides exceptional assistance to customers by resolving issues, answering questions, and ensuring a smooth experience with the company’s products or services. Operating fully online, this role requires strong communication skills, empathy, and technical proficiency.
Key Responsibilities:- Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
- Troubleshoot product or service issues and provide accurate, efficient resolutions.
- Guide customers through processes such as account setup, product usage, and order tracking.
- Document interactions, feedback, and resolutions in the company’s CRM system.
- Maintain up-to-date knowledge of products, services, and company policies.
- Track and report recurring issues or trends to help improve the customer experience.
- Meet or exceed service performance metrics such as response time, satisfaction score, and issue resolution.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in customer support, help desk, or related field.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Reliable internet connection and a distraction-free workspace.
- 100% work-from-home flexibility.
- Internet and equipment reimbursement
Company Details
Customer Support Specialist
Posted 1 day ago
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Job Description
As a Remote Customer Support Specialist, you’ll provide outstanding support to IT customers via email, live chat, and phone, ensuring high satisfaction. You’ll resolve technical inquiries related to software, cloud services, and IT solutions, troubleshooting issues efficiently. Your role involves documenting interactions accurately, escalating complex cases to technical teams, and suggesting process improvements. Collaborating with IT specialists and product teams, you’ll uphold top-tier service standards. Using tools like Zendesk or Intercom, you’ll manage inquiries and track performance effectively. The position requires excellent communication skills, a customer-first mindset, and the ability to work independently across global time zones. You’ll support Horizon Innovations’ cutting-edge IT solutions, helping businesses achieve seamless technology experiences. Join a dynamic, innovative team that values empathy, excellence, and proactive problem-solving in customer support. This role offers the opportunity to grow professionally while making a tangible impact on customer success in the IT industry. Be part of a company driving digital transformation through exceptional service and innovative technology solutions
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Customer Support Specialist
Posted 4 days ago
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We are seeking a dedicated and empathetic Customer Support Specialist to join our remote team. In this role, you will be the first point of contact for our customers, providing timely, accurate, and friendly support across multiple channels. You’ll help resolve issues, answer questions, and ensure a seamless customer experience that reflects our company’s values.
Company Details
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Customer Support Specialist
Posted 6 days ago
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e are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist . The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.
Key Duties & Responsibilities:- Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
- Provide accurate product/service information and guide customers in resolving issues.
- Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.
- Identify customer needs and recommend appropriate products or services.
- Stay updated with company policies, products, and services to provide effective support.
- Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).
- Contribute to process improvements to enhance overall customer experience.
- Previous experience in customer service or a related field is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient with basic computer applications and CRM/customer support tools.
- Patience, empathy, and a customer-first mindset.
- High school diploma or equivalent; a degree is a plus.
Company Details
Customer Support representative
Posted 6 days ago
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Job Description
Administrative Assistant (Remote)
Suffolk Technologies is seeking a professional and highly organized Administrative Assistant to support our growing team in a remote capacity. As an innovation and investment platform driving the future of construction and technology, we value individuals who are detail-oriented, efficient, and committed to excellence.
In this role, you will handle a wide range of administrative tasks including scheduling virtual meetings, managing calendars, preparing reports, maintaining digital files, and responding to emails. You will assist with data entry, project documentation, client communication, and day-to-day coordination to help our operations run smoothly. The position requires strong communication skills, time management, and the ability to work independently with minimal supervision.
The ideal candidate is dependable, adaptable, and comfortable using Microsoft Office or Google Workspace tools. Suffolk Technologies offers a supportive remote work environment, flexible hours, and opportunities for long-term growth.
Job Type: Permanent (Remote)
Salary: $38 per hour.
Schedule: Flexible hours.
Company Details
Customer Support Engineer
Posted 9 days ago
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Job Description
We are looking for a dedicated and tech-savvy Customer Support Engineer to join our remote support team. In this role, you will serve as the key contact between our customers and technical teams, providing expert assistance with product functionality, troubleshooting issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via email, chat, or phone regarding technical issues
- Troubleshoot product-related problems and guide customers through solutions
- Collaborate with engineering teams to escalate and resolve complex issues
- Document support cases and maintain detailed records in the ticketing system
- Contribute to product knowledge bases and support documentation
Skills & Qualifications:
- Strong technical background and problem-solving ability
- Familiarity with software systems, APIs, and cloud technologies
- Excellent written and verbal communication skills
- Customer-first mindset with a focus on quality and responsiveness
- Prior experience in a technical support or customer-facing engineering role preferred
Benefits:
- Fully remote work environment
- Competitive salary and performance incentives
- Health, dental, and vision insurance
- Career development and training opportunities