1112 Customer Support Representative jobs in Hoffman Estates

The ideal candidate for our TSR opportunity is friendly, tech savvy with a knack for problem solving, enthusiastic, and goes above and beyond for our customers. Youll be a great fit if you: Love working 1 on 1 with our customers to answer a question Support, Representative, Technical Support, Technical, Customer, Commerce, Technology

Job Description:

Location:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About the Role:

zyBooks seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year. zyBooks continues to grow rapidly, having started in 2012 to revolutionize college computer science, engineering, math, and statistics courses via web-native interactive learning that replaces traditional textbooks and homeworks. The position involves utilizing an electronic ticketing system with students and instructors, to answer platform questions, examine and sometimes directly address content/platform bug reports, handle escalated tickets, and more. People with strong technical aptitude, good troubleshooting, great communication, and a passion to help people, can thrive in this position.

Desired features in a candidate include:

• Pursuing a degree in Computer Science, Engineering, Math, or a related field.

• Knowledge of basics of C, C++, Python, Java, MATLAB, and/or Assembly.

• Availability early mornings, afternoons, evenings, and weekends (flexible around school schedule)

• Strong written communication skills.

• Accuracy, attention to detail, professionalism, reliability.

Job Responsibilities:

• Reviewing student/instructor feedback on the material and platform.

• Addressing or escalating the feedback appropriately.

• Helping students with accounts and subscriptions.

• Helping instructors with course setup.

• Responding promptly and professionally to customer inquiries to ensure customer satisfaction.

• Acknowledging and resolving customer complaints.

• Communicating with customers through a ticketing system.

• Deep product knowledge, enough to be able to answer questions.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Processing feedback coming from our unique integrated feedback system and making small content corrections/improvements.

zyBooks is an innovative digital-only college publisher, focused on CS, engineering, math, and statistics, with over 150 employees and growing rapidly. Wiley acquired zyBooks in 2019, with zyBooks continuing to operate as a unit.

About Wiley: We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business,Wileymakesmeaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company's headquartersare located inHoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin,disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws.

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@ for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

We are seeking a customer-focused Technical Support Specialist with strong communication and troubleshooting skills to join our call center team. The ideal candidate will have experience navigating PC and network environments, installing and troubleshooting software, and resolving customer issues efficiently.

Responsibilities include handling inbound support calls (average 15 minutes, ~25 calls/day), assisting CCC customers with software and claims processing, and supporting the CCC ONE estimating product and mobile application. Candidates must be comfortable managing confidential information and possess an intermediate understanding of Windows OS, network connectivity, and web-based applications. A high school diploma is required; a college degree and prior tech/mobile support experience are a plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Plusses:
College degree
Tech support experience
Mobile support
Must:
Effective/moderate PC and network navigation, software installation and troubleshooting experience
Troubleshooting and call center experience
Thoroughly understand software and provide efficient and quick resolutions
Ability to handle confidential information, within company privacy standards, such as customer information & case history, SAS 70 policy requirements, etc.
Intermediate understanding of Windows Operating Systems, Software Utilization, Network Connectivity and Web Based Applications (Navigate PC, install programs)
High School degree
Great communication with strong soft skills

• Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service.
• Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
• Use rigorous logic and troubleshooting methods to find effective solutions.
• Practice attentive and active listening.
• Achieve and maintain technical competency.
• Stay up to date with the latest technologies.
• Test new hardware and software.
• Resolve issues with our hardware and software.
• Understand, review, and apply current departmental and company policies and procedures.
• Keep records of customer interactions, create orders, leads and service documents in the company database.
• Create technical documents for departmental and customer use.

• Associate degree or better, or related business experience.
• Previous technical support or related technical experience a plus.
• Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
• Ability to maintain a positive attitude and professional manner within a customer service environment.
• Reliable and punctual attendance.
• Good problem solving and communication skills.

• Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service.
• Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
• Use rigorous logic and troubleshooting methods to find effective solutions.
• Practice attentive and active listening.
• Achieve and maintain technical competency.
• Stay up to date with the latest technologies.
• Test new hardware and software.
• Resolve issues with our hardware and software.
• Understand, review, and apply current departmental and company policies and procedures.
• Keep records of customer interactions, create orders, leads and service documents in the company database.
• Create technical documents for departmental and customer use.

• Associate degree or better, or related business experience.
• Previous technical support or related technical experience a plus.
• Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
• Ability to maintain a positive attitude and professional manner within a customer service environment.
• Reliable and punctual attendance.
• Good problem solving and communication skills.

• Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
• Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
• Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen's merchants and grow their careers
• Help define and clearly communicate objectives and key results for the Support team
• Institute accountability, track team progress and success, and present results to Senior Leadership

• You are a people leader who can apply focus and drive change and have between 3-6 years of experience managing technical support teams
• You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
• You are able to serve as an escalation point to varied technical support requests and issues
• You can make quick informed decisions and prioritize requests for both internal and external stakeholders
• You have strong communication skills and the ability to interact with others clearly and empathetically
• Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity
• Must be willing to travel, both domestically and internationally where required

Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.

As a Technical Support Manager you will be responsible for managing a global team of MIM technical experts. You will develop a deep understanding of MIM's software infrastructure and customer base to strengthen your team's ability to provide an excellent customer experience.

The Technical Support Manager must be organized, adaptable, and enthusiastic. We are currently seeking an individual who has technical experience within a hospital setting, passionate about people management, and provides innovative solutions for everyday to more complex problems.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Job Description

WHAT YOU'LL DO:

• Develop a technical knowledge base with regard to MIM's infrastructure and act as a technical resource to your team

• Build measurable individual and team goals aligned with the overall objectives of the organization

• Continuously improve service procedures, policies, and standards

• Lead the team by building internal support resources, providing coaching, and being an advocate for both customers and team members

• Analyze customer data to pull out actionable insights with the ability to clearly communicate to key stakeholders

• Communicate customer behavioral trends to other departments

• Collaborate with global teams to build processes focused on scalability

• Resource plan for the team pivoting based on business needs

• Participate in the hiring process by interviewing and selecting top talent

WHAT YOU WILL NEED:

• 3+ years of management experience preferred

• Computer networking, connectivity, and software troubleshooting experience

• Working with DICOM and PACS systems a plus

• Strong written and verbal communication, organizational, and time management skills

• Strong analytical and critical thinking abilities in approaches to problem solving

What You'll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center

For U.S. based positions only, the pay range for this position is $101,600.00-$152,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: October 14, 2025