82,027 Customer Support Representative jobs in the United States

• Provide basic technical support to customers who are experiencing technical issues with their products or services
• Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
• Communicate technical solutions to non-technical customers in a clear and concise manner
• Ensure accurate ticket triaging
• Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
• Escalate complex issues to higher-level team members as necessary
• Document customer interactions and technical issues in a customer relationship management (CRM) system
• Provide excellent customer service to ensure customer satisfaction and loyalty
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Support nursing homes and troubleshoot medical software

• 1 year of CSR experience is a must
• 6 months of experience in a technical support role - software and web application or any type of medical software troubleshooting
• Good communication skills, both verbal and written
• Proficiency in using computer applications and software
• Experience using a CRM is preferred
• Any type of medical/schooling - coding and or billing

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

We are seeking a Technical Customer Support Representative to join a small, customer-focused team supporting a book retail platform during the holiday season. The ideal candidates will have prior experience in customer support, familiarity with helpdesk tools, and strong written communication skills. This is a contract position with a preference for candidates located in the Raleigh-Durham (RDU) area. While remote work is available, on-site training is required during the first week.

Responsibilities of the Customer Support Representative:

• Assist customers with locating orders, navigating the website, and resolving billing inquiries
• Respond to support tickets using helpdesk tools such as FreshDesk
• Meet performance metrics including ticket resolution volume, response time, and customer satisfaction
• Maintain clear and professional written communication with customers
• Collaborate with internal teams to ensure timely and accurate support

• Minimum 1 year of customer support experience (SaaS experience preferred)
• Familiarity with helpdesk/ticketing systems (e.g., FreshDesk)
• Strong attention to detail and written communication skills
• Ability to commit to a 3-month contract
• Must be available for on-site training during the first week

• Pay Rate: $20.00 - $22.00 per hour
• Cigna Health, Dental, Vision, and Sick leave as required by law
• Location: Hybrid (RDU preferred); remote with on-site training
• Employment Type: Contract
• Contract Duration: October 6, 2025 - January 30, 2026
• Hours: 40 hours/week

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible.

Schedule: Monday-Friday 10AM-6PM CT

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer hardware and software
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
• Identify and escalate support situations requiring urgent attention
• Track and route support requests via computerized ticketing system; thoroughly document resolutions
• Stay current with product upgrades, system information, and business updates
• Collaborate with other team members to research and resolve problems
• Perform other related duties as assigned

• Hands-on PC build & repair experience: You've swapped a CPU, reseated RAM, replaced a power supply, etc.
• Fluent in Windows diagnostics using tools such as Event Viewer, Device Manager, DDU, MemTest86, and HWMonitor
• Comfortable in BIOS/UEFI: Enabling/disabling XMP/EXPO, updating firmware, and adjusting fan curves
• Clear written and verbal communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical customers
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Willingness to have telephone conversations monitored for quality assurance

• Associate's degree in Computer Science or a related field preferred
• 2+ years of experience in customer technical support preferred

• Able to sit for the duration of the workday
• Able to use a keyboard, headset, and computer monitor for the duration of the workday

• Company-paid medical, dental, vision, and disability insurance
• Paid vacation, sick time, and holidays
• 401k with company match

• Ability to multitask in and navigate between screens efficiently while assisting customers
• Comfortable in a fast-paced environment
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background

• Handle inbound customer service calls
• Drive customer satisfaction through voice, chat and email communication
• Navigate multiple systems and tools
• Recommend product solutions for unique customer needs

• Pay: $16/hr with opportunities up to $19+!
• 100% paid training
• Dedicated time for skill development
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

Job Description

Description

Photobooth Supply Co

We build photobooths that make people money.