514 Customer Support Representative jobs in Telford

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

Job Duties and Responsibilities

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

What’s in it for You:

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($1 4.99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

Paid Training You’ll Get:

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

Skills, Experience and Requirements

What You’ll Need:

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather
• Adaptability : Handle changes and unexpected tasks with ease

Salary Ranges

Compensation: $22.50 Hour
Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website .

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

This will be posted for a minimum of 3 days or until the position is filled.

Description

Temple University's Institutional Advancement Department is searching for a Technical Support Specialist!

Position Summary

Reporting to the Sr. Associate Director of Administration for Institutional Advancement, the Technical Support Specialist is responsible for providing high quality technical support to Institutional Advancement staff. This person will ensure that calls/requests for assistance received by TUHelp ticketing system are thoroughly tracked and answered and that all requests for assistance are being handled as efficiently as possible and knowing when to escalate urgent issues. The Technical Support Specialists will ensure efficient onboarding and offboarding of employees which includes but is not limited to deploying and collecting hardware, assignment of necessary phone lines, and management of department listservs and Teams rosters. The Technical Support Specialist will manage the Institutional Advancement tech inventory of both deployed and reserved laptops and accessories including chargers, keyboards, mice, monitors and assist with managing printer support services. This person will provide support for additional hardware and software as needed, including monitoring deployed laptop inventory for required Windows updates. This role will work closely with central ITS and the Director of Advancement Services through researching, deploying, and supporting Institutional Advancement specific software, hardware, and other department technical needs. This includes suggesting technical solutions/projects that improve the efficiency of departmental operations and participating in the testing and evaluation of software or systems as needed This person should have a proven ability to research relevant technologies and offer insight into future technologies and will participate in strategic technology planning and promote new technology initiatives by staying abreast of current technologies. Performs other duties as assigned.

This position requires a background check: Personal Identifiable Information (PII)

Required Education and Experience:

*A Bachelor's degree and one year of directly related technical experience.

*Experience with PC system configuration and troubleshooting along with demonstrated skills in *the area of software installation.

An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

*Outstanding customer service skills along with the ability to interact with a diverse group of students, faculty and staff. *Extensive knowledge of both PC and Mac products *Demonstrated ability to interact with others through both oral and written communications. *Excellent analytical and problem-solving skills.

*Strong keyboarding skills.

*Demonstrated familiarity with mobile technology.

*Ability to work nights and/or weekends, if necessary

This position is assigned a On-site arrangement (on-campus)

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: You may request a copy of the report by calling Temple University's Campus Safety Services at 215- 204-7900.

Become a part of the Temple family and you will have access to the following:

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

T Grade: T24

Salary Range: $35,600 - $56,464

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Primary Location: Pennsylvania-Philadelphia-Main Campus Job: Staff Schedule: Full-time Shift: Day Job Employee Status: Regular

Job Description:

DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.

Who is DEXIS and why should you join the team?

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

We also offer

• Competitive Pay and Bonuses.

• PTO, Sick Time and Paid Holidays.

• Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!

• 401K - with exceptional company match starting DAY ONE!

• Community involvement opportunities & employee appreciation events.

• Newly renovated, state of the art, climate-controlled facility.

• Newly built 1200 sq fitness room.

• Gourmet coffee, beverages, snacks, and lunches are available in our café.

• Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!

Where are we?

Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software. The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field. A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.

Essential Duties and Responsibilities

• Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.

• Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.

• Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.

• Provide customer support including training, servicing, and quality assurance regarding all 3D products and software.

• Documents and log all calls in the CRM system with the upmost detail.

• Document and manage Product Development issues to resolution

• Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of dealer technician.

• Collects data or provides basic reports to management pertaining to any 3D hardware or software.

• Performs other duties and tasks as assigned by their supervisor/manager.

Most Important Competencies Required

• Diplomacy/Teamwork - Easy to work with, a team player, positive "can do" attitude. Project confidence and credibility. Must also be willing and able to work closely with peers and management

• Initiative - Self-motivated. Ability to identify a problem and seek out solutions to issues

• Communication/Soft Skills - Must be able to effectively communicate in both written and verbal forms, as well as have the ability to engage customers verbally in a professional and patient manner.

• Ability to influence others - Must be able to inform, convince, and persuade others to act on initiatives or to provide assistance.

• Professional Work and Detail Orientation - Must have excellent attention to detail, and all work must be at a high level of professionalism.

QUALIFICATIONS

This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (9am - 6pm EST Mon-Fri), holidays and overtime. The role requires supporting and performing complex technical products, by answering customer questions or resolving issues in a support center environment.

Job Requirements:

Education and/or Experience

• High school diploma or equivalent

• Experience in troubleshooting hardware/software in a technical-related field

• Minimum of 1-2 years' work experience in a customer support role or equivalent

• Intermediate knowledge with MS Office; Word and Excel required

• Understanding and use of CRM systems preferred

• Knowledge of SAP preferred

• Experience in a related dental or medical x-ray equipment manufacturer field preferred

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$19.10 - $28.70 per hour

Operating Company:
DEXIS

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Job Description:

DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.

Who is DEXIS and why should you join the team?

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression .

We also offer

• Competitive Pay and Bonuses.

• PTO, Sick Time and Paid Holidays.

• Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!

• 401K - with exceptional company match starting DAY ONE!

• Community involvement opportunities & employee appreciation events.

• Newly renovated, state of the art , climate-controlled facility.

• New ly built 1200 sq fitness room.

• Gourmet coffee, beverages, snacks, and lunches are available in our café.

• Employee Lounge with pool table , shuffleboard and skeet ball for downtime and employee fun!

Where are we?

Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software? The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field? A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization. ?

Essential Duties and Responsibilities

• Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.

• Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.

• Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.

• Provide customer support including training, servicing, and quality assuranceregarding all 3D products and software.

• Documents and log all calls in the CRM system with the upmost detail.

• Document and manage Product Development issues to resolution

• Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of dealer technician.

• Collects data or provides basic reports to managementpertaining to any 3D hardware or software.

• Performs other duties and tasks as assigned by their supervisor/manager.

Most Important Competencies Required

• Diplomacy/Teamwork - Easy to work with, a team player, positive "can do" attitude. Project confidence and credibility. Must also be willing and able to work closely with peers and management

• Initiative - Self-motivated. Ability to identify a problem and seek out solutions to issues

• Communication/Soft Skills - Must be able to effectively communicate in both written and verbal forms, as well as have the ability to engage customers verbally in a professional and patient manner.

• Ability to influence others - Must be able to inform, convince, and persuade others to act on initiatives or to provide assistance.

• Professional Work and Detail Orientation - Must have excellent attention to detail, and all work must be at a high level of professionalism.

QUALIFICATIONS

This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (9am - 6pm EST Mon-Fri), holidays and overtime. The role requires supporting and performing complex technical products, by answering customer questions or resolving issues in a support center environment.

Job Requirements:

Education and/or Experience

• High school diploma or equivalent

• Experience in troubleshooting hardware/software in a technical-related field

• Minimum of 1-2 years' work experience in a customer support role or equivalent

• Intermediate knowledge with MS Office; Word and Excel required

• Understanding and use of CRM systems preferred

• Knowledge of SAP preferred

• Experience in a related dental or medical x-ray equipment manufacturer field preferred

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$19.10 - $28.70 per hour

Operating Company:

DEXIS

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .

A bit about us:

We help companies manage their supply chains by handling things like shipping, warehousing, inventory, and returns all around the world. We use a big network and smart technology to make sure products get where they need to go quickly and efficiently.

Why join us?

We are a global, midsize company where you will gain exposure to the executive team and be able to chart an organic or inorganic growth path within the organization. They pride themselves on cross-training their team and growing talent from within.

Premium health, dental, and vision insurance
401(K) with company match
FSA
Group term life insurance paid by employer
Short term and long term disability
4 weeks PTO, 11 holidays, and 10 days of sick/personal time

Position is on-site 5 days a week in Wayne, PA.

Job Details

You will serve as the primary IT representative for the organization, working hands-on while overseeing two analysts responsible for all desktop and help desk support across a global workforce of 200 employees. Reporting directly to the VP of Infrastructure, you will manage escalated support tickets, deliver high-touch, white glove service-particularly for employees experiencing laptop issues while traveling internationally-and collaborate closely with HR to support employee onboarding and offboarding.

Your responsibilities will also include managing the organization's laptop inventory, ensuring timely laptop upgrades every two years, and overseeing data protection and secure handling of retired devices. The ideal candidate is proactive and takes initiative in improving departmental processes, demonstrates strong leadership and independence, and possesses excellent communication skills.

This is a Windows environment experience with the following is needed - Active Directory, Azure Provisioning, and Office 365 administration.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Technical Support Analyst

Hatfield,PA

POSITION SUMMARY

The primary function of this position is to independently support and perform complex technical duties related to the company's imaging and imaging products by resolving customer questions, problems or concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot basic and advanced software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.

• Update existing dental X-ray equipment, software, firmware and/or hardware remotely and/or on site

• Answer & resolve inbound calls, emails and chats from Technical Support queues as needed

• Provide technical account management for customers and manage escalations

• Provide customer support including training, servicing, and quality assurance

• Documents and logs all calls in the CRM system

• Document and manage Product Development issues to resolution

• Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of technician

• Collects data or provides basic reports to management

• Performs other duties and tasks as assigned by their supervisor/manager

QUALIFICATIONS

This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am – 8pm EST Mon-Fri), holidays and overtime. The role requires supporting and performing complex technical products, by answering customer questions or resolving issues in a support center environment. This role serves as a mentor for other Technical Support team members, handles customer escalations, and executes technical projects.

EDUCATION AND/OR EXPERIENCE

• Minimum high school diploma or equivalent

• Minimum of 1-2 years’ work experience in a customer support role or equivalent

• 3-4 years of experience in troubleshooting hardware/software in a technical-related field

• Intermediate knowledge with MS Office; Word and Excel required

PREFERRED QUALIFICATIONS

• 2 year college degree in Associates of Applied Science or Electrical Technology preferred

• Understanding and use of CRM systems preferred

• Knowledge of SAP preferred

• Experience in a related dental or medical x-ray equipment manufacturer field preferred Job Ref: R1096001

Job Description
The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves managing day-to-day operations, ensuring high-quality customer service, and continuously improving support processes. The Technical Support Manager will play a critical role in training team members, overseeing equipment installations, and providing technical support both on-site and over the phone.

Requirements

Manage, mentor, and develop a team of technical support specialists, ensuring they are equipped with the skills and knowledge to perform their duties effectively.

Oversee the entire customer support process, from initial order receipt to equipment installation and ongoing technical support, ensuring customer satisfaction and safety.

Identify areas for process improvement within the technical support team, implementing new procedures and technologies to enhance efficiency and service quality.

Develop and deliver training programs to ensure all team members are proficient in equipment assembly, programming, testing, and troubleshooting, as well as customer interaction.

Ensure all equipment is properly assembled, tested, and fully operational before deployment to customers, adhering to the highest safety and quality standards.

Manage complex or escalated customer interactions, providing expert-level support and ensuring issues are resolved promptly.

Track and analyze key performance metrics, such as response times, customer satisfaction, and equipment failure rates, to identify trends and areas for improvement.

Work closely with other departments, such as product development and logistics, to ensure seamless operations and effective customer support.

Prepare and present regular reports on team performance, customer feedback, and technical issues to senior management.

Ensure all team activities comply with relevant regulations and company policies, particularly in relation to customer safety and privacy.

Benefits

• 1 week vacation
• dental insurance
• major holidays

**Job Description:**
_DEXIS_ _is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others._
_Who is DEXIS and why should you join the team?_
_We_ _are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression_ _._
_We also offer_
+ _Competitive Pay_ _and Bonuses._
+ _PTO, Sick_ _Time_ _and Paid Holidays._
+ _Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave_ _Medical, Dental, and Vision Insurance Benefits effective DAY ONE!_
+ _401K_ _- with exceptional company match starting DAY ONE!_
+ _Community_ _involvement opportunities & employee appreciation events._
+ _Newly renovated,_ _state of the art_ _, climate-controlled facility._
+ _New_ _ly built 1200 sq fitness room._
+ _Gourmet coffee,_ _beverages, snacks, and lunches are available in our café._
+ _Employee Lounge with pool table_ _, shuffleboard and skeet ball for downtime and employee fun!_
_Where are we?_
_Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software.  The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field.  A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.  _
**Essential Duties and Responsibilities**
+ Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.
+ Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.
+ Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.
+ Provide customer support including training, servicing, and quality assuranceregarding all 3D products and software.
+ Documents and log all calls in the CRM system with the upmost detail.
+ Document and manage Product Development issues to resolution
+ Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of dealer technician.
+ Collects data or provides basic reports to managementpertaining to any 3D hardware or software.
+ Performs other duties and tasks as assigned by their supervisor/manager.
**Most Important Competencies Required**
+ Diplomacy/Teamwork - Easy to work with, a team player, positive "can do" attitude. Project confidence and credibility. Must also be willing and able to work closely with peers and management
+ Initiative - Self-motivated. Ability to identify a problem and seek out solutions to issues
+ Communication/Soft Skills - Must be able to effectively communicate in both written and verbal forms, as well as have the ability to engage customers verbally in a professional and patient manner.
+ Ability to influence others - Must be able to inform, convince, and persuade others to act on initiatives or to provide assistance.
+ Professional Work and Detail Orientation - Must have excellent attention to detail, and all work must be at a high level of professionalism.
**QUALIFICATIONS**
This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (9am - 6pm EST Mon-Fri), holidays and overtime. The role requires supporting and performing complex technical products, by answering customer questions or resolving issues in a support center environment.
**Job Requirements:**
**Education and/or Experience**
+ High school diploma or equivalent
+ Experience in troubleshooting hardware/software in a technical-related field
+ Minimum of 1-2 years' work experience in a customer support role or equivalent
+ Intermediate knowledge with MS Office; Word and Excel required
+ Understanding and use of CRM systems preferred
+ Knowledge of SAP preferred
+ Experience in a related dental or medical x-ray equipment manufacturer field preferred
**Target Market Salary Range:**
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$19.10 - $28.70 per hour
**Operating Company:**
DEXIS
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .