182,353 Customer Support Roles jobs in the United States

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**Job Title**
Client Technical Support Engineer
**What does a successful Client Technical Support Engineer do?**
A successful Client Technical Support Engineer at Fiserv provides exceptional support for financial institutions hosting their core AIX and Linux servers. This role involves troubleshooting, maintaining, and optimizing system performance to ensure smooth operations for our clients. You will play a pivotal role in achieving our clients' business objectives through your technical expertise and dedication.
**What you will do:**
+ Manage client calls, technical issues, and escalations independently with minimal supervision.
+ Research, diagnose, and resolve issues related to AIX and Linux systems, ensuring swift and accurate solutions.
+ Maintain, monitor, and optimize the performance of AIX and Linux environments, including patching and system administration.
+ Document all support activities and collaborate with clients and internal teams on technical challenges and system improvements.
+ Foster strong relationships with clients, delivering professional and timely communications regarding issue resolutions and updates.
**What you will need to have:**
+ 4+ years of experience in technical support for AIX and Linux systems.
+ 3+ years of experience in system maintenance, patch management, and performance tuning for AIX and Linux platforms.
+ 3+ years of experience resolving technical issues and providing diagnostic support using established tools and methodologies.
+ A 4-year college degree or a 2-year technical degree in a relevant field, and/or equivalent military experience.
**What would be great to have:**
+ 3+ years of experience in client-facing technical support roles for financial institutions or similar environments.
+ 3+ years of experience documenting and tracking client support interactions using internal systems.
+ 2+ years of experience overseeing escalations and resolving complex technical issues in AIX and Linux environments.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
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