What Jobs are available for Customer Support Roles in the United States?

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Client Technical Support Engineer
**About your role:**
As a Client Tech Support Engineering - Professional I, you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to improve support processes, and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our clients.
**What you'll do:**
+ Provide technical support to clients and resolve issues in a timely manner.
+ Collaborate with internal teams to ensure client issues are addressed efficiently.
+ Document and track client interactions and solutions in the support database.
+ Assist in the development and improvement of support processes and tools.
+ Maintain and update IT support documentation, FAQs, and training materials.
+ Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.
+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
**Experience you'll need to have:**
+ 3+ years of experience in technical support and client service
+ 1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity
+ 1+ year(s) of experience with Office 365, ticketing systems, and remote support tools
+ 1+ year(s) of experience in FTP, SFTP, and other file transfer technologies
+ 3+ years of an equivalent combination of educational background, related experience, and/or military experience
**Experience that would be great to have:**
+ Experience in the financial services industry
+ Experience with automation tools and scripts
**Important information about this role:**
+ This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
+ You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
+ This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
+ All offers of employment are contingent on standard background checks. Fiserv and certain affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

ADP is hiring an **Associate Client Support Consultant.** This is a hybrid role, working 3 days in the Alpharetta office, and 2 days at home.
+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Client Services at ADP** , watch here: YOU'LL DO:** _Responsibilities_
**What you can expect on a typical day:**
**Client Support.** You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
**Learn.** You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
**Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_
+ At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
+ You can work overtime hours during peak seasons.
+ A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ Experience noted above, OR
+ Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply now!**
$21 / hour
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Purpose and Scope:**
Primarily responsible for Client Support Administrator (CSA) duties on the .MIL system per Air Force Instructions (AFIs), DOD Directives, Performance Work Statement (PWS), Standard Operating Procedures (SOPs) and Work Instructions (WIs). Also responsible for supporting the daily help desk operations of information systems. This includes maintaining the network, PCs, and servers. Accounting for all computer hardware and software, and providing technical expertise on hardware, software, and user issues. Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network, and computer security systems. Ensures compliance with Performance Work Statement (PWS) and Quality Management System (QMS).
Provides quality administrative support for the PSO Security Services Department. Ensures compliance with Performance Work Statement (PWS) and 9001:2015 Quality Management System (QMS). 
**Essential Responsibilities:**
+ Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing.
+ Responsible for maintaining in-house PC based software solutions.
+ Assists with the analysis, design, and implementation of LAN/WAN requirements.
+ Manages controls and accounts for all .MIL (where permissible) and .COM computers (PC and server) hardware and software.
+ Provides help desk support for .MIL installations coordinating with the local military IT/Communications staff.
+ Controls and monitors Internet access and assists in enforcing discipline in its use.
+ Performs other duties as capabilities and requirements dictate.
+ Ensure all work is completed to appropriate quality standards.
+ Performs other duties as assigned.
**Minimum Position Knowledge, Skills, and Abilities Required:**
+ Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum Power Point, Excel, and Word programs.
+ Must have extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network, and communications systems.
+ Ability to convey complex hardware/software issues to non-computer-oriented personnel required.
+ Ability to effectively interact with co-workers is required.
+ Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks required.
+ Must possess a valid home country driver's license and ability to obtain host nation driver's license.
+ High School diploma or equivalent required.
+ Minimum one year in a responsible MIS position that required system analysis and troubleshooting required.
+ Security + Certification or equivalent as per the Air Force requirements is required.
+ Must be Computer System Administrator (CSA) Certified by USAF A6/NOSC.
+ Three years' clerical/administrative experience required.
+ Associates degree or higher in Computer Science or Information Technology is preferred.
+ Experience with Microsoft Office and programming languages is desired.
+ Must be able to obtain and maintain a Secret U.S. Government Clearance.
+ Note: U.S. Citizenship is required to obtain a Secret Clearance.
**Work Environment, Physical Demands, and Mental Demands:**
+ OCONUS: Living and working conditions at the assignment location could be remote and uncomfortable. Long hours, exposure to weather and hazardous conditions.
+ Ability to travel domestically and internationally.
+ Works in a normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.
+ Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.
+ Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.
**Other Responsibilities:**
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .

**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values: **Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**POSITION SUMMARY:**
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
**RESPONSIBILITIES:**
+ Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
+ Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
+ Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
+ Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
+ Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
+ Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
+ Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.
**QUALIFICATIONS REQUIRED:**
+ Experience up to 1 year
Preference will be given to candidates who have the following:
+ Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
+ Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
+ Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
+ Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
+ Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
+ Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
+ Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
+ Bachelor's Degree or its equivalent in education and experience.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Description
We are hiring a dependable and personable Client Support Representative to join a well-respected organization in the Quad Cities. This role offers a welcoming workplace and opportunities for flexibility. If you enjoy helping customers, staying organized, and working in a team-oriented environment, this could be a great fit!
How to Apply
Submit your application today or call our office at to learn more! Lydia, Christin, or Erin are great points of contact.
Key Responsibilities
+ Respond to incoming calls from clients and provide clear, friendly, and professional assistance.
+ Identifying the customer needs and matching them to the right services.
+ Record and update customer details accurately.
+ Communicate important information to internal teams to ensure smooth follow-up.
Requirements
Qualifications
+ Professional, upbeat phone manner with strong customer service focus.
+ Previous customer service or administrative experience preferred.
+ Strong multitasking skills and attention to detail.
+ Comfortable learning new technology.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Description
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day:
Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* At least one year of experience in a customer service environment
* Strong written and verbal communication
* General knowledge of payroll and taxes * Associate or bachelor's degree

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life.
With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics
**Position Purpose**
The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT's diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.
**Essential Responsibilities / Accountabilities**
+ Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
+ Provide feedback from customers on product quality and features.
+ Follow TAIT QHSE and global Service & Support policies and procedures.
+ Maintain client relationships ensuring clients are satisfied with the services provided.
+ Manage and exceed client expectations to agree on clear scope, schedule, and contract.
+ Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
+ Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
+ Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
+ Manage and schedule resources in collaboration with resource management teams.
+ Work proactively, taking the initiative where necessary and with minimum supervision.
+ Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
+ Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
+ Work within a global team of technical support professionals delivering the best in support services to our clients.
+ Visit sites and meet with clients to maintain relationships and develop new ones when required.
+ Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
+ Adhere to all company safety policies and procedures.
+ Attend meetings, seminars, and training sessions as required.
+ Perform assigned duties according to the policies and expectations prescribed by the company.
To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.
Other duties may be assigned to meet business needs.
**Behavioral Competencies**
+ Team Leadership: Ability to lead and motivate a team to achieve departmental goals.
+ Communication: Strong communication skills for effective team collaboration and reporting.
+ Problem-Solving: Proficiency in identifying and addressing issues within the team or department.
+ Performance Management: Skill in setting clear performance expectations and providing feedback.
+ Time Management: Effective time and resource management to meet deadlines and objectives.
+ Adaptability: Ability to adapt to changing priorities and work environments.
+ Delegation: Skill in delegating tasks and responsibilities to team members.
+ Conflict Resolution: Managing conflicts within the team and fostering a positive work environment.
+ Decision-Making: Sound decision-making skills within the scope of the team or department.
+ Customer Focus: Ensuring products or services meet customer needs and expectations.
**Minimum Qualifications**
+ HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
+ 5+ years experience working in a customer support or management role preferably in the entertainment industry.
+ Experience planning projects with complex logistics and hard deadlines.
+ Proficiency in MS Office Suite.
+ Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
+ Proficient in written and verbal communication skills with a level of honesty and integrity
+ Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
+ Comfortable providing feedback from customers on product quality and features to internal stakeholders
+ TAIT markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
**Working Conditions and Physical Effort**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.).
Work conditions of the role are:
+ Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises.
+ Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.
+ Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.
#LI-AB1
TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Job Description
A client of Insight Global is looking for a Client Support Specialist to join their team in Miami, FL. What you can expect on a typical day:
Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* At least one year of experience in a customer service environment
* Strong written and verbal communication
* General knowledge of payroll and taxes * Associate or bachelor's degree

Client Support Engineer
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Anticipated Posting End: 11/30/2025
**The Opportunity**
CACI is seeking a Client Support Engineer to support the HQ SpOC/S2 with a wide variety of Information Technology (IT) related tasks. You will be part of a team providing essential IT support to a dynamic organization within the United States Space Force (USSF). You will be responsible for configuring, troubleshooting, repairing, and maintaining computer systems, peripherals, and mobile devices for customers O-6 and below. In addition, you will augment the Cybersecurity Liaison program, assessing and reporting security incidents and sanitizing computer systems.
**Responsibilities**
+ Provide daily support to HQ SpOC/S2 personnel, troubleshooting hardware and software issues.
+ Submit tickets in REMEDY, install software, and resolve individual client configuration, updates, and issues on military devices such as desktops, cellular phones, iPads, printers, tablets, etc.
+ Track status and see Information Technology issues through to resolution.
+ Provide cybersecurity liaison support to HQ SpOC/S2
+ Process, transfer, and dispose of all accountable IT assets along with necessary documentation to establish custodial responsibility IAW AFMAN .
+ Augment Client Support Administrator support for unclassified and classified systems.
+ Utilize Active Directory, Directory and Resource Administrator, and local administrator accounts/tokens to configure, update, and resolve client workstations issues as a Workstation Administrator.
+ Provide weekly status updates on any unresolved issues to government personnel affected by IT issues.
**Qualifications:**
_Required:_
+ A current TS//SCI clearance is required.
+ Experience of 2-4 years of professional experience in a related IT support role.
+ A willingness to learn, teach and share information in a team environment.
+ Experience troubleshooting hardware and software issues.
+ Experience installing software and resolving client configuration issues.
+ Experience with military devices such as desktops, cellular phones, iPads, printers, tablets, etc.
+ Ability to track the status of IT issues from submission to resolution.
+ Knowledge of cybersecurity principles and incident reporting.
+ Familiarity with processing, transferring, and disposing of accountable IT assets according to relevant regulations.
+ DOD IAT Level II Certification (SEC+ or eqv.)
+ Must be self-motivated with good interpersonal and written/verbal communication skills
_Desired:_
+ Experience supporting government or military organizations.
+ Experience with Active Directory and other administration tools.
+ Experience with the REMEDY ticketing system.
+ Relevant certifications (e.g., CompTIA A+, Network+, Security+).
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**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$75,200-$158,100
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._