What Jobs are available for Customer Support Specialist in Atlanta?

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their dynamic team in Atlanta, Georgia, US . In this role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently. You will handle a wide range of customer interactions across various channels, including phone, email, and chat, ensuring a positive and helpful experience. This role requires excellent communication skills, a patient demeanor, and a genuine desire to help others. You will be instrumental in maintaining customer satisfaction and loyalty, troubleshooting issues, and providing accurate information about products and services.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
• Provide detailed product and service information to customers.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share insights with the team to improve services.
• Maintain a high level of customer satisfaction and service quality.
• Adhere to company policies and procedures.
• Continuously improve product knowledge and customer service skills.
• Work collaboratively with team members and other departments to ensure seamless customer experience in Atlanta, Georgia, US .

Qualifications:

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and helpdesk systems.
• Ability to multitask and manage time effectively.
• A patient and empathetic attitude towards customers.
• High school diploma or equivalent; college degree is a plus.
• Ability to adapt to changing procedures and technologies.
• Comfortable working in a hybrid environment, balancing remote and in-office work in Atlanta, Georgia, US .
• Demonstrated ability to work independently and as part of a team.

This hybrid role offers a flexible work arrangement, allowing you to balance your work and personal life while contributing to a customer-centric organization based in Atlanta, Georgia, US .

Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in Atlanta, Georgia, US . This role is crucial in ensuring exceptional customer experiences and resolving complex inquiries efficiently. You will be the primary point of contact for customers, addressing issues via phone, email, and chat, providing timely and accurate resolutions. This hybrid position requires you to be on-site a few days a week to collaborate with colleagues and participate in team meetings, while offering flexibility for remote work.

Responsibilities:

• Provide advanced technical support and troubleshooting for our diverse product suite.
• Analyze customer issues, identify root causes, and implement effective solutions.
• Escalate complex problems to appropriate internal teams and follow through to resolution.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Train and mentor junior support staff on best practices and product knowledge.
• Monitor customer feedback and identify trends to improve service delivery.
• Contribute to the continuous improvement of customer support processes and tools.
• Handle high-volume customer interactions with professionalism and empathy.
• Collaborate with product and engineering teams to relay customer feedback and advocate for product enhancements.
• Ensure all customer interactions are logged accurately and efficiently in the CRM system.

Qualifications:

• Proven experience (3+ years) in a customer support or helpdesk role, preferably in a senior capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and as part of a collaborative team.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Prior experience in a hybrid work environment is a plus.
• Bachelor's degree in a relevant field or equivalent practical experience.

Join a growing company that values its employees and offers a challenging yet rewarding work environment. If you are passionate about customer service and thrive in a collaborative atmosphere, we encourage you to apply.

Our client, a rapidly growing SaaS company, is seeking a highly skilled and motivated Lead Customer Support Specialist with a strong technical aptitude to join their team in Atlanta, Georgia, US . This role is central to providing exceptional technical support to our diverse customer base, ensuring swift resolution of issues and fostering long-term customer satisfaction. The Lead Specialist will also play a key role in mentoring junior support staff, identifying areas for service improvement, and escalating complex technical challenges. This position utilizes a hybrid work model, combining office-based team collaboration with remote work flexibility.

Responsibilities include managing and resolving complex customer technical issues via phone, email, and chat. You will troubleshoot software defects, provide guidance on product usage, and document solutions effectively. The Lead Specialist will be responsible for training new support agents, developing knowledge base articles and FAQs, and monitoring support queues to ensure timely responses and service level agreements (SLAs) are met. You will also work closely with the product and engineering teams to report bugs, provide feedback on product enhancements, and advocate for customer needs. This role requires a deep understanding of our product suite and the ability to translate technical information into clear, understandable language for customers. Proactive identification of trends in customer issues and suggesting preventative measures is key.

Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical customer support, with at least 2 years in a lead or senior capacity, is required. Proven ability to troubleshoot complex technical problems is essential. Excellent communication, interpersonal, and problem-solving skills are paramount. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is necessary. Familiarity with SaaS products and cloud-based technologies is highly desirable. Candidates must possess a strong customer-centric mindset and a passion for technology and problem-solving. This is a fantastic opportunity to make a significant impact on customer success in a fast-paced tech environment.

Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their fully remote team, providing exceptional service to a global customer base. This role is pivotal in resolving complex customer inquiries, troubleshooting technical issues, and ensuring a high level of customer satisfaction. As a remote-first organization, we foster a collaborative and supportive virtual environment where team members are empowered to excel. The ideal candidate is an empathetic communicator with a passion for problem-solving and a comprehensive understanding of customer support best practices.

Responsibilities:

• Handle inbound customer inquiries via multiple channels, including email, chat, and phone, with professionalism and efficiency.
• Investigate and resolve complex customer issues, providing clear, concise, and accurate solutions in a timely manner.
• Troubleshoot technical problems related to our products/services, escalating issues to relevant departments when necessary.
• Document customer interactions, issues, and resolutions accurately within the CRM system.
• Develop and maintain a deep understanding of our product features, functionalities, and common customer pain points.
• Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
• Assist in training and mentoring new customer support representatives.
• Proactively engage with customers to ensure their success and satisfaction with our offerings.
• Adhere to service level agreements (SLAs) and quality standards.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3-5 years of experience in customer support, technical support, or a similar customer-facing role.
• Proven ability to troubleshoot complex technical issues and provide effective solutions.
• Excellent written and verbal communication skills, with a strong emphasis on clarity, empathy, and professionalism.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Self-motivated and able to work independently with minimal supervision in a remote setting.
• A genuine passion for helping customers and a commitment to delivering outstanding service.
• Experience working in a remote-first environment is a plus.

This is a fully remote opportunity, allowing you to work from anywhere within the US. Our client offers a competitive salary, comprehensive benefits, and opportunities for career advancement within a growing, innovative company.

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring our customers receive exceptional support and build lasting relationships with our products and services. As a remote-first organization, we are committed to fostering a collaborative and supportive virtual work environment.

Responsibilities:

• Provide first-line support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly and efficiently.
• Troubleshoot technical problems, guiding users through step-by-step solutions and escalating complex issues to appropriate internal teams.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
• Develop and maintain a comprehensive knowledge base of our products, services, and common customer issues.
• Identify trends in customer issues and provide feedback to product development and marketing teams to drive product improvements.
• Train and mentor junior support staff, fostering a culture of continuous learning and development.
• Proactively identify opportunities to improve the customer experience and suggest process enhancements.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Participate in team meetings and contribute to problem-solving initiatives.
• Stay updated on industry best practices and emerging trends in customer service technology.

Qualifications:

• Proven experience in a customer service or helpdesk role, with at least 3 years in a senior or lead capacity.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
• A patient, empathetic, and customer-centric attitude.
• High school diploma or equivalent; an associate's or bachelor's degree in a related field is a plus.
• Previous experience in (specific industry, e.g., SaaS, E-commerce) is highly desirable.

This is an exciting opportunity to make a significant impact on customer satisfaction and contribute to the growth of a thriving remote organization. If you are passionate about helping others and thrive in a collaborative virtual environment, we encourage you to apply. This role is based in the greater Atlanta, Georgia, US area but operates fully remotely.

Our client is looking for an experienced and empathetic Lead Customer Service & Technical Support Specialist to manage our customer support operations in Atlanta, Georgia, US . In this vital role, you will lead a team of support professionals, ensuring the delivery of exceptional service and timely resolution of technical issues for our diverse customer base. Your responsibilities will include overseeing daily support operations, training and mentoring the support team, developing and implementing improved support processes, and acting as a point of escalation for complex customer inquiries. You will also be responsible for monitoring support metrics, identifying trends, and collaborating with product and engineering teams to provide feedback and drive product improvements. The ideal candidate possesses a strong understanding of customer service principles, technical troubleshooting, and team leadership. Excellent communication, problem-solving, and interpersonal skills are essential. You should have a proven ability to manage a team effectively, resolve conflicts, and maintain high levels of customer satisfaction. Experience with customer support software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems is required. We are looking for a dedicated individual passionate about delivering outstanding customer experiences and contributing to a positive team environment. A high school diploma or equivalent is required; an associate's or bachelor's degree in a related field is a plus. Join us and make a difference in how our customers experience our products.

Responsibilities:

• Lead and manage a team of customer service and technical support representatives.
• Oversee daily support operations and ensure adherence to service level agreements (SLAs).
• Train, coach, and mentor support staff to enhance performance and skills.
• Develop and implement customer support policies and procedures.
• Handle escalated customer issues and provide expert technical assistance.
• Monitor customer support metrics and generate reports on team performance.
• Identify recurring issues and collaborate with other departments for resolution.
• Contribute to knowledge base content development.
• Ensure a high level of customer satisfaction through proactive and reactive support.

Qualifications:

• 3+ years of experience in customer service or technical support roles.
• 1+ year of experience in a team lead or supervisory capacity.
• Proven ability to train, mentor, and manage support teams.
• Strong technical troubleshooting skills across various software and hardware.
• Excellent communication, active listening, and interpersonal skills.
• Experience with CRM and helpdesk software (e.g., Zendesk, HubSpot Service Hub).
• Ability to handle difficult customer situations with professionalism and empathy.
• Strong organizational and time management skills.
• High school diploma or equivalent required.

Our client is seeking a dedicated and proficient Technical Support Specialist to join their team in Atlanta, Georgia . This role is crucial for providing top-tier technical assistance to our valued customers. You will be the first point of contact for users experiencing technical difficulties, diagnosing issues, and providing timely and effective solutions. Responsibilities include troubleshooting hardware and software problems, guiding users through step-by-step solutions, escalating unresolved issues to appropriate internal teams, and documenting all support interactions. You will also contribute to the development of support documentation and knowledge base articles. The ideal candidate will possess excellent problem-solving skills, a strong understanding of IT systems, and exceptional customer service abilities. Proficiency with operating systems, networking concepts, and common software applications is required. Experience with helpdesk ticketing systems and remote support tools is essential. A strong aptitude for learning new technologies and a patient, empathetic approach to customer interactions are vital. While this position is based in our Atlanta, Georgia office, it offers the opportunity to work within a supportive and dynamic team dedicated to customer satisfaction. A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is preferred. A minimum of 3 years of experience in technical support or a similar customer-facing IT role is required.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at .
**Job Summary & Location**
At Acuity, the Technical Support Specialist provides superior technical support and delivers exceptional customer experiences to internal and external customers. You will serve as the first point of contact for troubleshooting and resolving technical issues via email and phone, ensuring prompt and practical assistance.
The ideal candidate is dedicated, customer-focused, and demonstrates excellent problem-solving skills, a passion for helping others, and a commitment to delivering a seamless and positive support experience. Your role will be vital in upholding our company's reputation for outstanding customer service and technical expertise.
**This position works in Decatur, GA, based on business needs.**
**Primary Responsibilities Include**
+ Ensuring that customers receive industry-leading Technical Support, promoting brand loyalty
+ Assisting in remote troubleshooting of performance issues with lighting and controls products
+ Assisting with remote programming or re-programming controls products
+ Collaborating with Field Service and Warranty teams to provide solutions to field issues
+ Assisting with installation and application questions
+ Utilizing drawings and bills of material to provide information for replacement parts
+ Providing guidance for field modifications of installed products
+ Leveraging Knowledge Centered Service (KCS) articles to assist customers and write new articles as needed
+ Documenting customer interactions in the CRM tool Salesforce
+ Continuously increasing product knowledge by attending training to include self-guided or instructor-led modules and 1-on-1 shadowing / mentoring
**Qualifications**
+ 5 years of work experience in a related field required
+ Ability to work remotely from a space with minimal distractions and reliable internet access
+ Ability to succeed in a fast-paced environment with a high volume of customer interactions requiring effective multitasking throughout the day
+ Demonstrated autonomy, diligence, professionalism, and a sense of responsibility
+ Demonstrated excellent communication and interpersonal skills
+ Ability to diagnose complex problems through analytical thinking
+ Technical aptitude - electrical, wiring, digital/analog controls systems, reading schematics, reading/interpreting wiring diagrams
+ Proficiency with computer applications, including Microsoft Office Suite and Salesforce, or a similar CRM
+ Lighting and controls experience within a call center environment is preferred
+ A technical degree is preferred
+ An understanding of the fundamentals of manufacturing is preferred
+ Available to work onsite to engage and collaborate with teams and colleagues, visit customers or suppliers, or create moments that matter that require in-person interaction based on business needs (approximately half of the time)
**The range for this position is $48,100.00 to $86,500.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click** **here** **.**
We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 
Please click here ( and here ( for more information.  
Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at .  Please clearly indicate what type of accommodation you are requesting and for what requisition. 
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
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Our client is seeking a highly skilled and motivated Senior Technical Support Specialist to join their customer service and helpdesk team based in Atlanta, Georgia, US . This role operates on a hybrid model, combining remote work with essential on-site collaboration. You will be responsible for providing advanced technical support to our diverse client base, resolving complex issues, and contributing to the continuous improvement of our support processes. Your duties will include troubleshooting hardware and software problems, diagnosing network connectivity issues, and guiding users through intricate technical procedures. You will manage escalated tickets, ensuring timely and satisfactory resolutions, and document solutions for our knowledge base. This position requires a deep understanding of various operating systems, network protocols, and common enterprise applications. Excellent problem-solving abilities and a customer-centric approach are essential. The successful candidate will also play a key role in training junior support staff and assisting in the development of support documentation and training materials. Collaboration with engineering and product teams to identify recurring issues and provide feedback for product enhancements will be a significant aspect of the role. We are looking for an individual who can think critically, communicate technical information clearly to both technical and non-technical audiences, and maintain a high level of professionalism under pressure. Experience with IT service management (ITSM) tools and ticketing systems is required. This is an excellent opportunity to grow your career within a supportive and innovative company that values technical expertise and exceptional customer service. A proactive attitude towards learning new technologies and improving support strategies is highly valued. Join our team and make a difference in our customers' experience.