699 Customer Support Specialist jobs in Atlanta

Title: Help Desk Analyst
Location: Conyers, GA
Duration: 11+ Months
*Must be Bilingual, Spanish*
**Do not submit candidate previously submitted to #762935**
*Must have Call Center exp*
Job Description:

• Provides technical assistance to both internal and external customers for tier one issues.
• This position requires handling a high volume of calls in a call center environment focused on customer service.
• Internal customer support involves troubleshooting hardware, software, and connectivity issues.
• The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
• External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.
• The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications:

• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

• Knowledge of Apple iOS

Skills:

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Bilingual - Spanish
• Call Center exp

Job Title: Helpdesk Analyst

Location: Norcross, Georgia

Company: Milner Technologies

Job Overview:

Milner is seeking a dedicated and skilled Helpdesk Analyst to join our team. This role is pivotal in providing exceptional customer service and technical support for our proprietary document management solution. The ideal candidate will have a strong background in troubleshooting Microsoft Server operating systems and possess a passion for learning and adapting to new technologies.

Key Responsibilities:

• Provide technical support and customer service for Milner's document management software.
• Diagnose and troubleshoot software and hardware issues effectively.
• Manage and prioritize multiple technical tasks while maintaining attention to detail.
• Document and track issues using our ConnectWise helpdesk software.
• Collaborate with team members to resolve complex technical problems.
• Stay updated on software Upgrades and enhancements, adapting quickly to new systems and processes.

Qualifications and Skills:

• Minimum of 1+ years of Helpdesk training and experience.
• Proficient in troubleshooting Microsoft Server operating systems.
• Strong communication and organizational skills, with a high level of professionalism.
• Ability to handle multiple tasks in a fast-paced environment.
• Detail-oriented with a keen ability to diagnose issues.
• Certification as a Professional (preferred).

Attributes:

• Eagerness to learn and improve through on-the-job training.
• Comfortable with constant changes and updates in software.
• A proactive approach to problem-solving and customer service.

Why Join Us?

At Milner, we value growth and innovation. Join a team where your contributions matter and be part of a dynamic environment that encourages professional development.

Role: Administrative/Clerical Support Role
Location: Atlanta, GA
Duration: 12 month (extendable upto 12 months)
Interview: Web Cam Interview Only

Initally Remote Work Permitted

Job Description:
Position Responsibilities:

• Receive and track onboard and off board requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for off boards
• Communicate status of processed onboard or off board requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

Required/Desired Skills:

• Associate degree in a related field
• Experience with excel spreadsheets, including formulas and reporting
• Experience with O365 Pro Plus core applications
• Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
• Excellent oral, written, and interpersonal communication
• Experience with Helpdesk support.

Job title : Help Desk Analyst
Location: Conyers, GA
Duration : 12+ months

*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST be Bilingual, Spanish*
**Do NOT submit candidate previously submitted to #763341**
*MUST have Call Center exp*

Job Summary
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• nswer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

Required skills

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Experience performing as Helpdesk Technician with handson knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• nswer user inquiries regarding computer software or hardware operation to resolve problems.
• Bilingual - Spanish
• Call Center exp

Role: Administrative/Clerical Support Role
Location: Atlanta, GA
Duration: 12 month (extendable upto 12 months)
Interview: Web Cam Interview Only

Initally Remote Work Permitted

Job Description:
Position Responsibilities:

• Receive and track onboard and off board requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for off boards
• Communicate status of processed onboard or off board requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

Required/Desired Skills:

• Associate degree in a related field
• Experience with excel spreadsheets, including formulas and reporting
• Experience with O365 Pro Plus core applications
• Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
• Excellent oral, written, and interpersonal communication
• Experience with Helpdesk support.

**Overview**
**Job Title:** Help Desk Analyst
**Cayuse Company:** Cayuse Commercial Services
**Location:** Remote
**Pay Rate:** $15-$7 per hour
**The Work**
Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
**Key Responsibilities**
+ Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner.
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer.
+ Matches customer needs with current products and services and suggests new ones to target customer's unmet needs.
+ Use examples and analogies as appropriate to facilitate understanding.
+ Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client.
+ Aids in information to the customer in a prompt manner.
+ Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service.
+ Manage continuous improvement through ongoing collection of data and information regarding customer requirements.
+ Understands and responds to others using active listening skills and tactful communication.
+ Ability to perform first-line troubleshooting for customers.
+ Ability to resolve issues following the parameters and guidelines of the client.
+ Help new and developing team members.
+ Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Requires a high school diploma or GED
+ Knowledge of and experience using various computer applications including Microsoft Office Suite
+ Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills Required:**
+ Must possess problem-solving skills.
+ Exceptional communication skills, both oral and written.
+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
+ Highly motivated with the ability to handle and manage multiple tasks at any one time.
+ Ability to forge new relationships, individual and teaming in nature.
+ Must be a Self-starter, that can work independently and as part of a team.
+ Ability to follow instructions for logging into a computer and launching various applications
+ Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text
+ Ability to successfully handle customer requests and document in work management tools and applications.
+ Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
+ Effective listening skills to include cognitive ability to locate and convey requested information
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills.
+ Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.
+ Ability to handle sensitive and confidential information appropriately.
+ Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence.
+ Positive attitude; tolerance for dealing with difficult customers and stressful situations.
+ Dependable and accountable.
**Desired Qualifications:**
+ Experience in a customer service role.
+ Experience supporting customers in a virtual environment.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to:** Delivery Manager
**Working Conditions**
+ Professional remote office environment.
+ Ability to work Mon-Fri 8am to 5pm EST.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 15.00 - USD 17.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103312_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_

Job title: Help Desk System Analyst
Location: Atlanta, GA (On-site)
Duration: 10 months

Note:

• Candidates previously submitted for DOAS Helpdesk System Analyst (760503) will not be considered.
• Please only submit candidates with a proven track record.
• Work Schedule: Monday-Friday (100% On-site)

Job Summary:
We are seeking an experienced Help Desk System Analyst who excels in troubleshooting Windows 11 , Active Directory , Microsoft O365 , laptop equipment , and other critical technologies, while delivering outstanding customer support. This role will provide both in-person and remote support for users, including hardware, software, and network troubleshooting.
Responsibilities:

• Respond to and resolve support tickets related to:
  • Windows 11
  • Active Directory
  • Microsoft O365
  • Network connectivity, VPN, and RDP
• Assist with password resets, PST file management, and Exchange Admin tasks
• Provide hardware/software support and assist with Microsoft Teams IP phone systems
• Document and manage tickets using tracking systems
• Use PowerShell for scripting and issue resolution
• Support tools such as OKTA , Crowdstrike , AWS , and SharePoint
• Deliver excellent customer service via phone, email, and face-to-face interactions
• Collaborate with IT teams to ensure seamless system operations

Preferred Qualifications:

• 3+ years of experience in technical support or help desk roles
• Strong expertise in Windows 11, Active Directory, and Microsoft O365
• Hands-on experience troubleshooting VPNs, network issues, and IP phone systems
• Familiarity with security tools (OKTA, Crowdstrike) and cloud platforms (AWS)
• Proficient in using ticket tracking systems and remote support tools
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate)
• Excellent verbal and written communication skills
• Strong documentation and organizational skills

Technical skills:

• Strong understanding of Windows 11, Active Directory and MS O365, VPN, RDP.
• Experience troubleshooting network connectivity, VPNs, and IP phones systems.
• Certifications such as CompTIA A+, Microsoft certifications, highly desirable

Help Desk Specialist Specialist
One of IDR's largest clients is looking for a Help Desk Specialist to join their growing team in the Atlanta, GA area!

Responsibilities of the Help Desk Specialist:

• Acts as the primary escalation point for incoming technical issues and support requests
  
• Manages and delegates projects and tasks to team members as needed
  
• Collaborates with business units to advise on and support system enhancements and modifications
  
• Provides technical support for systems, networking, telephony, audio/visual equipment, software (Windows 10, Microsoft Office, browsers), and hardware
  
• Delivers user support via phone, in-person, and remote tools, ensuring timely and courteous issue resolution
  

Qualifications for the Help Desk Specialist:

• 4+ years of hands-on experience in IT technical support roles
  
• Extensive experience installing, configuring, and maintaining network infrastructure, including servers, Windows/Mac workstations, switches, routers, cabling, and VoIP systems
  
• Strong expertise with Windows 10, MS Office 365, Active Directory, SCCM, Group Policy Objects (GPOs), enterprise antivirus solutions, helpdesk ticketing systems, and Azure
  
• Proficient in imaging laptops (Windows 20H2/21H2), managing Microsoft Office 2010, Cisco networking, and other authorized desktop applications
  
• Solid knowledge of mobile device management for iOS and Android, enterprise encryption, and Windows device management via Active Directory
  

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row

Job Description

Distribution Center Help Desk

6445 Fulton Industrial Blvd, Atlanta, GA 30336

GA100 Distribution Center

Part-time Shift(s): MON TUE WED THU FRI 1:00pm - 6:00pm
Up to 28 hours/week

OVERVIEW:

Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and/or resolving discrepancies. Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 6445 Fulton Industrial Blvd, Atlanta, GA 30336. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

RESPONSIBILITIES:

The duties and responsibilities of this position include, but are not limited to:

o Operating computer programs, RF scanners, and printers to label product

o Assisting branches with product related questions or issues by phone, email or online support

o Performing quality checks verifying product descriptions and quantities match

o Locating orders in the warehouse

o Learning and understanding various department functions

o Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures

o Retrieving product for walk in customers at our distribution center

o Maintaining the cleanliness and organization of work area

o Complying with health, safety and sustainability rules and expectations

o Participating in activities and programs that help the company achieve health, safety and sustainability objectives

o Learning and assisting other departments within the distribution center

o Learning, passing, and practicing various environmental health and safety trainings

REQUIRED POSITION QUALIFICATIONS:

The following skills and qualifications are required for this position:

o Prior administrative/customer service experience OR industry experience and product knowledge

o Proficient written and oral communication skills

o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy

o Proficient using Microsoft Office Suite

o Highly motivated, self directed and customer service oriented

o Demonstrate strong math aptitude, attention to detail and sense of urgency

o Exhibit strong problem solving, deductive reasoning and decision making skills

o Learn and perform multiple tasks in a fast paced environment

o Work independently as well as in a team environment

o Willingness to work a flexible schedule/extra time as needed

o Demonstrate our core values of ambition, innovation, integrity and teamwork

o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs

o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

PART-TIME BENEFIT:

Fastenal offers a 401(k) with an employer contribution.