79,461 Customer Support Specialist jobs in the United States

• Location: Arcadia CA ( San Anita Mall)
• Start Date: Immediate
• Salary: $21.00/hour -$24.00/Hour DOE)
• Employment Type: Full-time, Non-exempt
• Business Hour 10am-7pm (8 hours shift) Fri & Sat. Must

• Ensure customer happiness with stellar customer service and demonstrate a high level
• of professionalism
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
• Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
• Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.
• Pre-testing for eye exams

• High school diploma or equivalent (G.E.D)
• ABO Certification preferred
• One year of retail experience
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
• Strong communication skills (verbal & written), including strong relationship-building skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to be on your feet most of the day or moving on the sales floor or stock room

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
• Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
• Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
• Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
• Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

• Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
• Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
• Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
• Experience in the construction, payroll, benefits, or software industries is a plus!

• Recruiter Screen
• Written Assignment Submission
• Hiring Manager Interview
• Technical Domain Exercise
• Miter Values Interview with CEO

• Competitive Compensation: We offer competitive (well above "market") salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family's needs.
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.

• Unlimited PTO: Take the time you need to recharge and be your best self.
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
• Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
• Community : Multiple company-wide and team-specific offsites per year.

• Total accountability for a positive customer experience
• Achieves and maintains proficiency with the capabilities of Bottomline's software as a service application as well as corresponding system and software changes
• Remaining available to receive calls - at desk and logged in to phone system (handles average 10-20 inbound calls, 15 emails daily)
• Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
• Manage and maintain timelines for issue resolution
• Has ability to develop and maintain customer relationships
• Documents software defects and works with internal departments to escalate or resolve
• Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment
• Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships
• Active participation and adherence to Bottomline's C1 Customer Service program
• Outline specific duties this position will be responsible for, keep in mind the level of responsibility in relation to the level of the position

• Customer service and communication skills including business writing
• Software and environment trouble-shooting and diagnostic skills
• Solid understanding of basic computer functions and ability to teach/train users
• Experience supporting software as a service
• Proven ability to communicate effectively via printed material and on the telephone
• Strong oral and written communications skills
• Excellent organizational, problem solving and communications skills
• The ability to work independently and balance multiple priorities
• Team player, resourceful, flexible

• Previous customer and/or technical support experience
• Previous Salesforce experience
• Define the preferred skills for the role, these are not required for the person in the role to successful, but would be helpful to have already acquired to be able to understand the full scope of the job quicker and make a quicker impact for the overall team

• Associate's or Bachelor's degree in Communications, Management Information Systems, Business Administration or similar course of study (not required but desired)

Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay: $17.20/hour

Schedule:

Training:

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 4:30 PM

Post-Training (Flexible Schedule):

• Monday - Thursday: 8:00 AM - 9:00 PM
• Friday: 8:00 AM - 7:00 PM
• Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities:

• Contact debtors regarding delinquent accounts and payment options
• Make inbound and outbound collection calls
• Skip-trace to locate debtor contact and employment information
• Negotiate payments, arrangements, or escalate complex cases
• Document all interactions and follow scripts verbatim
• Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
• Comply with federal/state regulations and internal policies
• Other duties as assigned based on the line of business

Qualifications:

• High school diploma or GED required
• Minimum 1 year of collections experience
• Strong reading, typing, and communication skills
• Familiarity with modern office procedures and computer systems
• Excellent attention to detail and organizational abilities
• Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay: $17.20/hour

Schedule:

Training:

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 4:30 PM

Post-Training (Flexible Schedule):

• Monday - Thursday: 8:00 AM - 9:00 PM
• Friday: 8:00 AM - 7:00 PM
• Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities:

• Contact debtors regarding delinquent accounts and payment options
• Make inbound and outbound collection calls
• Skip-trace to locate debtor contact and employment information
• Negotiate payments, arrangements, or escalate complex cases
• Document all interactions and follow scripts verbatim
• Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
• Comply with federal/state regulations and internal policies
• Other duties as assigned based on the line of business

Qualifications:

• High school diploma or GED required
• Minimum 1 year of collections experience
• Strong reading, typing, and communication skills
• Familiarity with modern office procedures and computer systems
• Excellent attention to detail and organizational abilities
• Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development

Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay: $17.20/hour

Schedule:

Training:

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 4:30 PM

Post-Training (Flexible Schedule):

• Monday - Thursday: 8:00 AM - 9:00 PM
• Friday: 8:00 AM - 7:00 PM
• Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities:

• Contact debtors regarding delinquent accounts and payment options
• Make inbound and outbound collection calls
• Skip-trace to locate debtor contact and employment information
• Negotiate payments, arrangements, or escalate complex cases
• Document all interactions and follow scripts verbatim
• Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
• Comply with federal/state regulations and internal policies
• Other duties as assigned based on the line of business

Qualifications:

• High school diploma or GED required
• Minimum 1 year of collections experience
• Strong reading, typing, and communication skills
• Familiarity with modern office procedures and computer systems
• Excellent attention to detail and organizational abilities
• Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay: $17.20/hour

Schedule:

Training:

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 4:30 PM

Post-Training (Flexible Schedule):

• Monday - Thursday: 8:00 AM - 9:00 PM
• Friday: 8:00 AM - 7:00 PM
• Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities:

• Contact debtors regarding delinquent accounts and payment options
• Make inbound and outbound collection calls
• Skip-trace to locate debtor contact and employment information
• Negotiate payments, arrangements, or escalate complex cases
• Document all interactions and follow scripts verbatim
• Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
• Comply with federal/state regulations and internal policies
• Other duties as assigned based on the line of business

Qualifications:

• High school diploma or GED required
• Minimum 1 year of collections experience
• Strong reading, typing, and communication skills
• Familiarity with modern office procedures and computer systems
• Excellent attention to detail and organizational abilities
• Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

Job Type

Full-time

Description

Position Summary

The Customer Support Specialist at Ruoff provides first point of contact for potential borrowers who submit a home inquiry. Responsibilities include reaching out to prospective clients, pre-screening for general loan eligibility, and building trust through strong relationships. This role is used to act as a liaison between loan officers and realtor relationships to ensure clients receive the best possible service.

Essential Responsibilities

• Respond to customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot and resolve issues; escalating when necessary.
• Document customer interactions in the support system/CRM.
• Provide clear information on products, services, and policies.
• Collaborate with team members to ensure excellent customer experience.
• Meet performance goals for response time, resolution, and customer satisfaction.

• Ability to conduct customer service principles, practices, and techniques for handling inquiries, complaints, and problem resolution.
• Excellent verbal and written communication skills; with the ability to convey information clearly and professionally.
• Skilled at analyzing issues, identifying solutions, and resolving customer concerns efficiently.
• Knowledge of using customer support software, CRM systems, email, chat, and phone-based support tools; ability to learn new systems quickly.
• Ability to manage multiple inquiries at once, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Flexibility to adjust quickly to changes in processes, technology, or customer needs.
• Collaborate within a team environment, supporting colleagues and contributing to overall department goals.
• Demonstrate reliability, punctuality, and a commitment to high-quality customer service.

• High school diploma or GED.
• A minimum of one-year related experience, preferred

• Mostly sedentary, however, while performing the duties of this job, the employee is occasionally required to walk; reach with hands and arms; stoop; talk and hear.
• Extensive reading and computer use is expected more than 50% of the time. Receiving and expressing detailed information verbally, in person and by telephone is essential. Must be able to verbally communicate effectively with others.
• Occasionally lift and/or move up to 15 pounds.
• Regular attendance is necessary and essential to this position.

• Professional atmosphere in an office environment.
• Routinely uses standard office equipment such as computers, phones, headsets, and printers.

• At Ruoff Mortgage, we truly believe that where you work and loving your job matters, so you will receive all the vital resources necessary for your career to take off! Our team is focused on helping our clients achieve their home borrowing goals while providing our employees with a rewarding, professional experience, and a friendly team-oriented work environment.

• Health & Wellness: Enjoy comprehensive health insurance plans, including medical, dental, and vision coverage, to keep you and your family healthy.
• Retirement Savings: Take advantage of a 401(k) plan with company match to help you plan for your future.
• Paid Time Off: Benefit from paid vacation, holidays, and sick leave to ensure you maintain a healthy work-life balance.
• Professional Development: We support your growth with training, education, and opportunities for career advancement.
• Employee Assistance Program (EAP): Access confidential counseling and support services for personal or professional challenges.