68,993 Customer Support Specialist jobs in the United States

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

Key Duties & Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Provide accurate product/service information and guide customers in resolving issues.

Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.

Identify customer needs and recommend appropriate products or services.

Stay updated with company policies, products, and services to provide effective support.

Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).

Contribute to process improvements to enhance overall customer experience.

Requirements & Skills:

Previous experience in customer service or a related field is an advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Proficient with basic computer applications and CRM/customer support tools.

Patience, empathy, and a customer-first mindset.

High school diploma or equivalent; a degree is a plus.

• Respond to inbound customer inquiries via phone, email, or chat about AWS products and services.
• Escalate complex problems to higher-level technical teams while ensuring customers feel supported.
• Document customer interactions and resolutions in the support system accurately.
• Guide customers on best practices and available AWS resources.
• Collaborate with internal teams (engineering, billing, account management) to resolve issues.
• Meet performance metrics such as response times, resolution rate, and customer satisfaction.

• Strong communication (verbal + written) and customer service skills.
• Problem-solving and troubleshooting ability, especially in technical contexts.
• Basic knowledge of cloud computing concepts (servers, storage, networking).
• Ability to multitask and work under pressure in a high-volume environment.
• Empathy and patience when dealing with frustrated or non-technical customers.
• Organizational skills for accurate documentation and follow-up.

• Previous customer support, helpdesk, or call center experience preferred.
• Experience in IT support, system administration, or cloud services is a plus.
• Experience working with ticketing systems (Zendesk, ServiceNow, Jira, etc.).
• Familiarity with technical troubleshooting (networking basics, operating systems, software).

• High school diploma or equivalent required.
• AWS certifications (e.g., AWS Certified Cloud Practitioner ) are highly valued and may boost pay or chances of getting hired.

LHH is partnering with our client to find enthusiastic Customer Support Specialists to join their team during a busy business season. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. This position will sit onsite to start in Louisville, KY and then will shift to hybrid once performance has been proven. This position can also turn permanent based on performance.

Why You’ll Love This Role

• Opportunity to grow into a permanent position with career advancement
• Supportive team environment with comprehensive training
• Very positive work culture
• Make a meaningful impact by helping customers with their healthcare needs

What You’ll Do

• Handle inbound calls to assist customers with renewals and general inquiries
• Provide accurate information on products, pricing, and availability
• Collaborate with internal teams to resolve customer issues
• Perform data entry and maintain accurate records across platforms

What We’re Looking For

• At least 1 year of customer service experience preferred (call center, retail, or face-to-face service all welcome)
• Positive, upbeat, and empathetic with a passion for helping others
• Strong verbal and written communication, excellent phone etiquette, and the ability to multitask and prioritize effectively
• Willingness to work onsite initially, with the potential to transition to a hybrid schedule once established

Schedule: Training is 8:30AM-5PM, beyond training they have shifts starting as early as 8AM and as late as 11:30AM each for 8 hours.

Bearing Distributors Inc. (BDI) is the leading and fastest growing privately held global supplier of industrial products and services to companies throughout the world. Our commitment to customer service and technical expertise have been the trademark of our success and global expansion.

BDI’s Brand is Success Made Easier. This is our promise to our Customers, our Team Members, our Suppliers, and our Shareholders. Everything we do focuses on delivering Success to each group.

BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and everchanging entrepreneurial environment.

Job Definition:

The Customer Support Specialist is responsible for customer and sales support through various duties, including but not limited to entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.

Responsibilities:

• Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.
• Enter and maintain sales orders and expedite previous sales orders.
• Accurately quote product to the customer.
• Purchase product directly from the manufacturer.
• Assist and support the outside sales staff, including customer follow-up.
• Identify and document cost savings.
• Capture over-the-counter sales with walk in customers.
• Perform occasional duties in the warehouse, such as shipping, receiving, and customer deliveries.
• Responsible for other duties as they are assigned.

Qualifications:

• High School Diploma or GED required.
• 1+ years in a customer service or sales environment preferred.
• Strong Microsoft Outlook and general computer skills.
• Great communication and telephone skills.
• Exceptional math skills.
• Ability to work independently and in a team environment.
• Must be able to lift 50 pounds of product.
• Ability to multitask and prioritize tasks.

Preferred Qualifications:

• Basic product knowledge of bearings and power transmission products, with emphasis placed on mechanical aptitude.

*BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program

Company Description

Notary Everyday is automating notarizations for real estate, powering over $35m worth of real estate transactions daily and serving over 11K notaries nationwide.

Role Description

This is an contract-to-hire role for a Customer Support Specialist, must be located in Arizona (our office is in downtown Phoenix). The Customer Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and addressing customer inquiries promptly. They will also handle technical support tasks, resolve technical issues, and assist customers in navigating the platform. The role requires strong interpersonal skills to effectively communicate with customers and other team members.

Qualifications

• Customer Support and Technical Support skills
• Interpersonal Skills and Customer Satisfaction skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the real estate or SAAS industry is a plus

Highwire is the Contractor Success Platform for asset owners, general contractors, and facilities managers. The world's most admired organizations - including Skanska, Merck, and Bond Brothers - use Highwire to ensure their contractors and subcontractors deliver great work, on budget and on schedule, by collaborating with them to dynamically mitigate safety, financial, quality, and sustainability risks during capital projects and facilities maintenance. In 2021, Highwire raised a $96 million investment led by the growth equity firm Summit Partners. Highwire is headquartered in Burlington, Massachusetts, with a second office in Boise, ID.

To support this growth, we are looking for a Customer Support Specialist. In this role, you'll be the front line of our customers' experience - helping Highwire thrive by delivering exceptional service, problem-solving with care, and guiding customers to make the most of our platform. If you're energized by helping people succeed, love learning, and take pride in your communication skills, this is your chance to make a meaningful impact.

Your mission:

Your mission is to help our customers by providing best-in-class customer service. You'll solve problems efficiently, build trust in every interaction, and offer clear, actionable guidance that helps users confidently navigate our platform. Your work will play a critical role in improving customer retention and platform success.

What you'll do:

• Deliver real-time, professional support. You'll respond to customer questions via email, chat, and phone using our CRM platform. Your responses will meet SLAs, reflect our high-quality standards, and balance efficiency with empathy.
• Become a product expert. As our platform evolves, you'll continuously deepen your product knowledge and become a resource for internal teams and customers. You'll be ready to support new feature rollouts and guide users with clarity and confidence.
• Support continuous product improvement. You'll identify bugs and feature gaps, clearly document them in Jira, and escalate internally to help shape a better customer experience.
• Ensure data quality and accuracy. You'll review customer profile data, ensuring submissions are complete, accurate, and properly input into the Highwire Platform.
• Guide customers to success. You'll not only answer questions, but help customers understand best practices and make informed decisions that help them succeed with our tools setting them up for long-term platform success.

• An effective communicator. You write and speak with clarity, professionalism, and empathy. You know how to tailor your tone and stay calm under pressure.
• Detail-oriented & organized. You manage your customer queue and assigned tasks like a pro, never dropping a ball and always following through.
• Driven. You take initiative, own solutions from start to finish, and inspire those around you with your accountability.
• Adaptable. You adjust seamlessly to evolving priorities, feedback, and product changes - always with a growth mindset.
• Patient & empathetic . You lead with understanding and listen actively to customer concerns, while maintaining composure even in tough conversations.

• Medical, Dental, & Vision Insurance. We offer health, dental, and vision insurance to all full-time employees. Best part? You'll be eligible on day one.
• 401k. We offer a 401k and a 3% company contribution (even better than a match) to help you get ready to retire no matter how far off that seems.
• Parental leave. We take care of new parents by offering paid time off for births, adoptions, and fostering.
• Flexible PTO. Our culture of trust and measurement means there's no limit on time off, just an expectation of performance.
• Mentorship. Our office-based culture fosters meaningful learning, growth, and mentorship for our team.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save ( student debt program and FreeU ( education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position is a field Service based role.

• Qualified candidates must currently live in the Morgantown, West Virginia area.

• Relocation assistance is not authorized for this position

The Customer Support Specialist is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

What You’ll Work On

• Responsible for implementing and maintaining the effectiveness of the quality system.

• Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues.

• Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs.

• Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.

• Performs proactive service support activities to maintain system performance.

• Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.

• Determines level of urgency of service support requests; develops recommendations and implements solutions that reflect customer and Abbott business needs.

• Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.

• Plan and prioritize customer visits and activities to do in each account.

• Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.

• Coordinate order delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.

• Partner with the Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews.

• Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.

• Responsible for achieving revenue generation goals in assigned accounts.

• Accountable for customer satisfaction; loyalty and value expansion revenue in assigned accounts. Makes decisions on parts utilization within the pre-approved budget range for the role. Parts utilization decisions outside of the pre-approved budget range require management approval. Accountable for on-hand trunk inventory accuracy.

• Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns

Required Qualifications

• Associate's Degree or equivalent experience.

• Minimum Experience / Training Required

• 2 years of relevant experience with instrumentation utilized in a laboratory environment

• 2 years of experience interfacing with customers.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: (

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $26.35 – $52.65 per hour. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call or email

Position Purpose:

As a Customer Support Specialist, you will play a vital role in our store by managing various non-sales functions. Your responsibilities will include:

• Ensuring a seamless customer order fulfillment experience
• Assisting customers in the lot
• Providing administrative services

This position may involve direct interaction with customers or vendors, which is essential for delivering exceptional service. Your tasks will also include:

• Directing customers to store departments and merchandise
• Answering inquiries about product order status
• Handling cash management and program compliance

To succeed in this role, you must be a cooperative team player, able to work effectively with other associates, vendors, and carriers, while also performing well with limited supervision. Attention to detail and excellent time management skills are crucial. We are looking for individuals who demonstrate a high level of integrity, can address operational concerns, and remain focused on our key business objectives.

Join our team and contribute to creating the highest level of customer satisfaction!

• Enter and manage customer orders using MAS/Sage software
• Communicate order updates with internal departments via phone and email
• Perform accurate and timely data entry to ensure order accuracy
• Coordinate with vendors for order confirmations, updates, and follow-ups

• 3-5 years of experience in administrative or customer support roles
• Experience with document management systems
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent communication, organization, and attention to detail