795 Customer Support Specialist jobs in Aventura

Job Title: Customer Service and Spare Parts Coordinator Job Description

Join our dynamic team as a Customer Service and Spare Parts Coordinator, where you will play a crucial role in responding to customer inquiries for spare parts requirements and facilitating delivery problem resolution. This position involves coordinating the collection and processing of supplier and/or customer data regarding the delivery of spare parts and related services.

Responsibilities

• Respond to customer inquiries regarding spare parts requirements.

• Facilitate resolution of delivery problems.

• Coordinate collection and processing of supplier and/or customer data.

• Manage delivery of spare parts, provisioning products, or related services.

• Enter, track, monitor, and coordinate customer material and delivery requirements.

• Handle returns for customer orders.

Essential Skills

• Proficiency in customer service and support.

• Strong data entry skills.

• Proficiency in Excel.

• Effective verbal and written communication skills.

Additional Skills & Qualifications

• Data manipulation and project management experience.

• Entry-level experience (0-3 years) is targeted.

Work Environment

This position is 100% onsite and involves working the first shift from 7 am to 4 pm, with a 1-hour lunch break and two 15-minute breaks each day. Overtime may be possible but is not confirmed. The role is set to continue through May 2026.

Job Type & Location

This is a Contract position based out of Hialeah, Florida.

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hialeah,FL.

Application Deadline

This position is anticipated to close on Oct 12, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues with products and services.
• Provide accurate information about products, services, and policies.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Assist customers with account management and billing inquiries.
• Follow communication guidelines and company policies.
• Contribute to building customer loyalty and satisfaction.
• Participate in training sessions to stay updated on product knowledge and support procedures.
• Handle sensitive customer information with care and confidentiality.

• High school diploma or equivalent; some college coursework is a plus.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using computers and common software applications.
• Experience with CRM software is a plus.
• Ability to multitask and manage time effectively.
• Adaptability and willingness to learn.
• Bilingual skills (English/Spanish) are highly desirable.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns with patience and understanding.
• Guide customers through product features, setup processes, and troubleshooting steps.
• Process orders, returns, and exchanges accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate complex issues to appropriate departments or management.
• Gather customer feedback and relay it to relevant teams for service improvement.
• Maintain a high level of product knowledge and stay updated on new offerings.
• Contribute to team goals and foster a positive work environment.
• Adhere to service level agreements (SLAs) and quality standards.
• Assist with administrative tasks as needed to support the customer service department.

• High school diploma or equivalent; some college coursework or a degree is a plus.
• 1-2 years of experience in customer service, preferably in a support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Basic computer proficiency, including familiarity with Microsoft Office Suite.
• Ability to work collaboratively within a team.
• Reliable and punctual with a strong work ethic.
• Bilingual proficiency (English/Spanish) is a significant advantage for this role in **Miami, Florida, US**.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to our software products and services.
• Provide clear, concise, and easy-to-understand solutions to customers.
• Escalate unresolved issues to appropriate internal teams, ensuring follow-up and resolution.
• Document customer interactions, issues, and resolutions in the CRM system.
• Assist customers with account management, billing inquiries, and general product information.
• Identify trends in customer issues and provide feedback to the product and development teams.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Proactively identify opportunities to improve the customer experience.
• Adhere to company policies and procedures while ensuring customer satisfaction.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in a customer service or technical support role.
• Proficiency in troubleshooting common software and hardware issues.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Familiarity with CRM software and ticketing systems.
• A customer-centric mindset with a passion for helping others.
• Ability to work effectively in a hybrid work environment, attending required in-office days.
• Bilingual skills (English/Spanish) are a plus.

Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word strive lightly. It embodies what we value. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Support Coordinator. In this role, you will be the key point of contact for spare parts inquiries, ensuring timely responses, smooth order processing, and effective delivery problem resolution. You will work closely with customers, suppliers, and internal teams to maintain high levels of service and operational efficiency. Apply now to get your foot in the door with this leading Aviation Manufacturer

Key Responsibilities:

• Coordinate responses to customer inquiries regarding spare parts requirements.
  
• Facilitate resolution of delivery-related issues and ensure timely communication.
  
• Collect, process, and manage supplier and/or customer data related to spare parts, provisioning products, or related services.
  
• Enter, track, and monitor customer material orders, delivery requirements, and returns.
  
• Collaborate with internal teams and external partners to meet customer expectations.
  

• Approximately 2 years of experience in a customer-facing role.
  
• Strong organizational skills with the ability to manage multiple priorities.
  
• Excellent communication skills and comfort interacting with customers and all levels of management.
  
• Proficiency in Microsoft Excel and Outlook.
  

• Opportunity to grow your career in a supportive, team-oriented environment.
  
• Exposure to both customer relations and supply chain processes.
  
• Competitive compensation and benefits package.
  

• Provide advanced technical and customer support via phone, email, and chat to resolve customer issues efficiently and effectively.
• Serve as a primary point of contact for escalated customer concerns, demonstrating empathy and a commitment to customer satisfaction.
• Troubleshoot and diagnose complex technical problems, guiding customers through step-by-step solutions.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify recurring customer issues and collaborate with relevant departments (e.g., Product Development, Engineering) to implement long-term solutions.
• Develop and update support documentation, FAQs, and knowledge base articles to empower customers and internal teams.
• Train and mentor junior support specialists, sharing best practices and product knowledge.
• Monitor customer feedback and trends to proactively identify areas for service improvement.
• Participate in product update training and provide feedback on usability and potential issues.
• Contribute to achieving key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.

• Bachelor's degree in a related field or equivalent practical experience.
• Minimum of 4-6 years of experience in customer service, technical support, or a helpdesk role.
• Proven ability to troubleshoot and resolve complex technical issues across various platforms and software.
• Excellent verbal and written communication skills, with a patient and professional demeanor.
• Strong understanding of CRM software and ticketing systems (e.g., Salesforce, Zendesk).
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Demonstrated problem-solving and analytical skills.
• Experience in training or mentoring team members is a plus.
• A passion for delivering outstanding customer service and building customer loyalty.