321 Customer Support Specialist jobs in Enterprise

Our client is seeking a dedicated and customer-focused Technical Customer Support Specialist to join their team in Las Vegas, Nevada, US . This role is essential for providing timely and effective technical assistance to our diverse customer base. You will be responsible for troubleshooting software and hardware issues, guiding customers through product functionalities, and resolving technical queries with professionalism and efficiency. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for understanding technical concepts. This position offers a hybrid work arrangement, combining office-based collaboration with remote work flexibility.

Responsibilities:

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues, identifying root causes and providing effective solutions.
• Guide customers through product installation, setup, and configuration processes.
• Escalate complex technical issues to higher-level support teams when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions in the ticketing system.
• Educate customers on product features and best practices to enhance their user experience.
• Respond to customer inquiries in a timely, professional, and courteous manner.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Assist customers with account management and billing inquiries as needed.
• Stay up-to-date with product updates, new features, and industry trends.
• Collaborate with team members to share knowledge and best practices.
• Ensure customer satisfaction by delivering exceptional support services.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Participate in ongoing training and development sessions to enhance technical skills.
• Proactively identify customer needs and offer relevant solutions or guidance.
• Handle customer complaints with empathy and strive for first-contact resolution.
• Document common workarounds and solutions for internal reference.
• Contribute to a positive team environment and support departmental goals.
• Manage workload effectively to meet support demands.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Minimum of 2 years of experience in a technical customer support or helpdesk role.
• Strong understanding of computer hardware, software, operating systems (Windows, macOS), and networking basics.
• Proficiency in using customer support software and ticketing systems.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong problem-solving and analytical abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a dynamic environment.
• Team player with a willingness to learn and adapt.
• Experience supporting SaaS products or specific industry software is an advantage.
• Familiarity with remote support tools.

Join our team in Las Vegas, Nevada, US and help us deliver outstanding technical support to our valued customers.

Our client, a rapidly expanding technology company, is seeking a dedicated and skilled Senior Customer Support Specialist to join their team in **Las Vegas, Nevada, US**. This role focuses on providing exceptional technical support and ensuring customer satisfaction for our suite of software products. The Senior Support Specialist will handle complex customer inquiries, troubleshoot technical issues, and provide solutions in a timely and efficient manner. You will act as a point of escalation for junior support staff, guiding them through challenging cases and contributing to their development. Key responsibilities include diagnosing and resolving software-related problems, documenting solutions in our knowledge base, and collaborating with engineering and product teams to report and track bugs or feature requests. We are looking for individuals with a strong technical aptitude, excellent problem-solving skills, and a genuine passion for helping customers. The ideal candidate will have experience with CRM systems, ticketing platforms, and a solid understanding of common IT issues. This position offers a hybrid work model, allowing for a blend of in-office collaboration and remote flexibility, centered around **Las Vegas, Nevada, US**.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose and resolve complex software and hardware issues.
• Act as an escalation point for challenging customer cases.
• Document customer interactions and solutions accurately in the ticketing system.
• Create and maintain knowledge base articles and troubleshooting guides.
• Collaborate with engineering and product teams to identify and resolve product defects.
• Contribute to the training and mentorship of junior customer support staff.
• Identify trends in customer issues and provide feedback for product improvement.
• Ensure high levels of customer satisfaction through efficient and effective support.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience in technical customer support or helpdesk roles.
• Strong troubleshooting and problem-solving skills.
• Proficiency with Windows and macOS operating systems.
• Familiarity with common networking concepts and protocols.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Previous experience in a senior support role or team lead capacity is a plus.

This role offers a competitive salary, comprehensive benefits, and a dynamic work environment with opportunities for professional growth in **Las Vegas, Nevada, US**.

Introduction

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Gallagher is looking for Benefits Customer Service Representatives to support our open enrollment season. Our Customer Service Representatives are responsible for taking calls from our members who will need help evaluating their benefit options and you'll advise them on optimizing their employee benefit use. There is no outbound or cold calling.

There is no license requirement and this is purely a customer service role with no sales, so we are looking for customer-centric individuals who can advise employees to ensure they are choosing the best options available to them.

Please see position details below:

• This is an In-Office position located at 777 N Rainbow Blvd, Las Vegas, NV 89107 . There is no hybrid or remote option.
• This is a temporary position paying $18/hr. and will start on 9/29/2025 and will continue through November.
• Upon completion of the assignment, there may be an opportunity to move into other roles within Gallagher.
• Training will be 4 weeks starting 9/29/2025 from 8am - 4:30pm.
• After training, shifts will be between 5am and 6pm PST Monday to Friday, with a possibility of some Saturdays during peak times.

How you'll make an impact

• Our representatives work with members and internal teams, providing exemplary support and assisting with company benefit plan selection as well as eligibility and claims issues.
• You will deliver high-quality client service consistent with Gallagher standards and practices and manage relationships with existing clients.
• Our members will need help evaluating their benefit options, and you'll advise them on optimizing their employee benefit use.
• Collaborate with insurance carriers, providers, and third-party administrators to resolve claim and eligibility concerns for clients.

About You

Required:

• High school diploma
• Minimum of 1 year of customer service experience
• Strong typing and basic computer skills

Preferred:

• Bilingual Spanish
• Call center experience
• The ability to use Microsoft Office Suite
• Benefits exposure

Work Traits:

• Good verbal communication skills
• Maintains a high level of professionalism with clients and establishes a positive rapport with every caller

#LI-MS2

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics ) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

POSITION SUMMARY: The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.

PRINCIPLE RESPONSIBILITIES:

• Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.

• Assists and provides support to internal and external customers.

• Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.

• Maintains customer profiles and contract filing system.

• Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.

• Research operational concerns, questions and discrepancies.

• Prepares and transmits reports and waste shipment summaries.

• Prepares manifests for mailing, scanning, or emailing.

• Processes memos, correspondence, reports and other documents.

• Reviews billing adjustments.

• Performs other related duties as assigned.

PREFERRED QUALIFICATIONS:

• To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.

• Other CS skills include high level of professionalism and problem-solving ability.

This is an onsite position Monday through Friday.

Shift: 6:30am - 3:00pm

Pay Range:

$18.92 - $8.38

Bonus Plan Details (if applicable):

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was 4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe : We protect the livelihoods of our colleagues and communities.

• Committed to Serve : We go above and beyond to exceed our customers’ expectations.

• Environmentally Responsible: We take action to improve our environment.

• Driven : We deliver results in the right way.

• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies

• CDP Discloser

• Dow Jones Sustainability Indices

• Ethisphere’s World’s Most Ethical Companies

• Fortune World’s Most Admired Companies

• Great Place to Work

• Sustainability Yearbook S&P Global

**POSITION SUMMARY:** The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.
**PRINCIPLE RESPONSIBILITIES:**
+ Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
+ Assists and provides support to internal and external customers.
+ Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
+ Maintains customer profiles and contract filing system.
+ Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
+ Research operational concerns, questions and discrepancies.
+ Prepares and transmits reports and waste shipment summaries.
+ Prepares manifests for mailing, scanning, or emailing.
+ Processes memos, correspondence, reports and other documents.
+ Reviews billing adjustments.
+ Performs other related duties as assigned.
**PREFERRED QUALIFICATIONS:**
+ To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.
+ Other CS skills include high level of professionalism and problem-solving ability.
**This is an onsite position Monday through Friday.**
**Shift: 6:30am - 3:00pm**
**Pay Range:**
$18.92 - $8.38
**Bonus Plan Details (if applicable):**
**Rewarding Compensation and Benefits**
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
**ABOUT THE COMPANY**
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic's total company revenue was 14.9 billion, and adjusted EBITDA was 4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
+ **Safe** : We protect the livelihoods of our colleagues and communities.
+ **Committed to Serve** : We go above and beyond to exceed our customers' expectations.
+ **Environmentally Responsible:** We take action to improve our environment.
+ **Driven** : We deliver results in the right way.
+ **Human-Centered:** We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
**STRATEGY**
Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
**Recycling and Waste**
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.
**Environmental Solutions**
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
**SUSTAINABILITY INNOVATION**
Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
**RECENT RECOGNITION**
+ Barron's 100 Most Sustainable Companies
+ CDP Discloser
+ Dow Jones Sustainability Indices
+ Ethisphere's World's Most Ethical Companies
+ Fortune World's Most Admired Companies
+ Great Place to Work
+ Sustainability Yearbook S&P Global

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring our customers receive exceptional service and swift resolutions to their inquiries. You will be the primary point of contact for customers, handling a wide range of issues via phone, email, and chat. This position demands a proactive approach, excellent communication skills, and a deep understanding of customer service best practices.

Responsibilities:

• Provide advanced technical support and troubleshooting for customer issues, escalating complex problems to specialized teams when necessary.
• Develop and maintain comprehensive knowledge base articles and FAQs to empower customers and internal teams.
• Train and mentor junior support staff, fostering a collaborative and high-performing team environment.
• Analyze customer feedback and support ticket data to identify trends and recommend service improvements.
• Contribute to the development and refinement of support processes and workflows to enhance efficiency and customer satisfaction.
• Manage and prioritize a high volume of support requests, ensuring timely and accurate responses.
• Act as a customer advocate, ensuring their needs are met and their experience is positive throughout their interaction with our services.
• Collaborate with product and engineering teams to provide feedback on user experience and identify potential product enhancements.
• Stay up-to-date with product updates and industry best practices to provide the most accurate and relevant support.
• Participate in team meetings and contribute to strategic discussions regarding customer support initiatives.
• Ensure all customer interactions are documented accurately and thoroughly in the CRM system.
• Uphold the company's commitment to service excellence and customer satisfaction in every interaction.

Qualifications:

• Proven experience as a Customer Support Specialist or similar role, with at least 3 years in a senior capacity.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
• Strong problem-solving and analytical abilities, with a keen attention to detail.
• Proficiency in using CRM software and customer support platforms.
• Ability to work independently and manage time effectively in a remote work environment.
• A patient and empathetic demeanor, with a passion for helping others.
• Experience in training or mentoring junior staff is highly preferred.
• Bachelor's degree in a relevant field or equivalent practical experience.

This is a fully remote position, allowing you to work from the comfort of your own home. The ideal candidate will be based in or have the ability to work EST/PST hours to align with team collaboration. We are committed to fostering a supportive and inclusive remote work culture.

Our client, a leading technology solutions provider, is seeking a highly skilled and empathetic Senior Customer Support Specialist to join their dedicated support team in Las Vegas, Nevada . This hybrid role requires a commitment to providing exceptional customer service, blending in-office collaboration with remote flexibility. The Senior Customer Support Specialist will be responsible for addressing complex customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction through timely and effective resolutions. This role is critical in maintaining strong customer relationships and advocating for customer needs within the organization.

Key responsibilities include responding to customer requests via phone, email, and chat, providing detailed technical assistance, and guiding users through product functionalities and troubleshooting steps. You will be expected to handle escalated customer issues with professionalism and efficiency, de-escalating situations and finding satisfactory solutions. The ideal candidate will possess an in-depth understanding of the company's products and services, coupled with strong analytical and problem-solving abilities. Experience in diagnosing and resolving a wide range of technical problems is essential.

Furthermore, the Senior Customer Support Specialist will contribute to the development of support documentation, FAQs, and training materials for both customers and junior support staff. You will identify trends in customer issues and provide feedback to product development and engineering teams to drive product improvements. The ability to multitask, manage case queues effectively, and maintain accurate records of customer interactions is crucial. Excellent communication and interpersonal skills are a must, as is a patient and customer-centric approach. If you are passionate about helping customers, possess strong technical aptitude, and thrive in a collaborative yet flexible work environment, we encourage you to apply and become a valued member of our client's support team.

Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to provide exceptional assistance to their valued customers. In this role, you will be the primary point of contact for customers seeking support, troubleshooting assistance, and product information. You will handle inquiries via phone, email, and chat, ensuring timely and effective resolutions. The ideal candidate possesses strong communication skills, a passion for helping others, and the ability to resolve complex issues with patience and professionalism. This role requires a proactive approach to customer satisfaction and the ability to identify opportunities for service improvement.

Key responsibilities include:

• Responding to customer inquiries and resolving issues across multiple communication channels (phone, email, chat).
• Troubleshooting technical problems and guiding customers through solutions.
• Educating customers on product features, functionalities, and best practices.
• Documenting customer interactions, issues, and resolutions accurately in the CRM system.
• Escalating complex or unresolved issues to appropriate internal teams for further investigation.
• Contributing to the development and maintenance of customer support knowledge base articles and FAQs.
• Providing feedback to product and engineering teams based on customer interactions and trends.
• Training and mentoring new customer support representatives.
• Identifying and reporting recurring customer issues to management.

Qualifications for this role include a High School Diploma or equivalent; an Associate's or Bachelor's degree is a plus. Proven experience (3+ years) in a customer support or helpdesk role is required, with experience handling escalated issues preferred. Excellent verbal and written communication skills, active listening abilities, and a customer-centric mindset are essential. Proficiency with CRM software and helpdesk ticketing systems is necessary. The ability to multitask, prioritize effectively, and remain calm under pressure is key. This position involves a hybrid work arrangement, requiring occasional on-site presence in our Las Vegas, Nevada, US office, with the flexibility to work remotely on other days.

Our client is seeking a highly skilled and dedicated Senior Customer Support Specialist to join their dynamic team in **Las Vegas, Nevada, US**. This is an exciting opportunity for an experienced professional to leverage their expertise in resolving complex customer issues, mentoring junior staff, and contributing to the continuous improvement of customer service operations. The ideal candidate will possess a deep understanding of customer service principles, excellent communication skills, and a proactive approach to problem-solving. As a Senior Customer Support Specialist, you will be responsible for handling escalated customer inquiries via phone, email, and chat, providing timely and accurate solutions, and ensuring a high level of customer satisfaction. You will also be involved in training new support agents, developing support documentation, and identifying trends in customer feedback to inform product and service enhancements. This role requires a keen eye for detail, the ability to work under pressure, and a strong commitment to upholding our client's reputation for excellence. You will collaborate closely with other departments, including sales and product development, to ensure a seamless customer experience. Furthermore, you will contribute to performance reporting and assist in implementing new support strategies. A minimum of 3 years of experience in a customer service or helpdesk role is required, with at least 1 year in a senior or lead capacity. Proficiency in CRM software and helpdesk ticketing systems is essential. The ability to analyze data and provide actionable insights is highly valued. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a supportive and innovative environment. We are looking for individuals who are passionate about delivering exceptional customer service and are eager to make a significant impact. If you are a motivated self-starter with a proven track record in customer support and are looking for a challenging yet rewarding career, we encourage you to apply.

Responsibilities:

• Handle escalated customer inquiries and provide effective resolutions.
• Mentor and guide junior customer support representatives.
• Develop and maintain comprehensive support documentation and knowledge base articles.
• Analyze customer feedback and identify areas for service improvement.
• Collaborate with cross-functional teams to address customer issues.
• Contribute to performance reporting and analysis.
• Ensure adherence to company service standards and policies.
• Proactively identify and report potential issues or trends.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• Minimum of 3 years of experience in customer service or helpdesk support.
• At least 1 year of experience in a senior or lead role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency in CRM and helpdesk ticketing systems.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.