309 Customer Support Specialist jobs in Grand Rapids

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development

• Respond promptly to customer inquiries via phone, email, or chat.
• Identify and resolve product or service issues efficiently.
• Maintain accurate records of interactions and transactions.
• Collaborate with cross-functional teams to escalate and follow up on complex issues.
• Monitor customer feedback and report trends to management.
• Contribute to the development and refinement of support processes and documentation.
• Maintain a high level of professionalism and empathy in all customer interactions.

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Minimum of 1-2 years of experience in customer service or a related field.
• Strong verbal and written communication skills.
• Problem-solving mindset with the ability to multitask.
• Familiarity with CRM systems and support tools is a plus.
• Excellent time management and organizational skills.
• Ability to work independently and in a team environment.

• Competitive salary ($60,000 - $65,000/year)
• Opportunities for professional growth and internal advancement
• Comprehensive training and onboarding
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative work culture
• Skill development programs and workshops

• Respond to customer inquiries via phone, email, and chat, ensuring timely resolution of issues.
• Investigate and resolve complex customer problems, including technical troubleshooting and account management.
• Document all customer interactions and resolutions accurately in the CRM system.
• Provide guidance and support to junior customer service representatives, assisting with training and complex case resolution.
• Identify trends in customer issues and provide feedback to product and development teams for service improvements.
• Contribute to the development and maintenance of knowledge base articles and support documentation.
• Proactively engage with customers to ensure satisfaction and build strong relationships.
• Participate in team meetings, sharing insights and contributing to strategy discussions.
• Adhere to all company policies and procedures, ensuring compliance and data security.
• Collaborate with cross-functional teams to address customer needs and improve overall service delivery.

• Proven experience (3+ years) in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with (specific software or tools relevant to the industry, e.g., Zendesk, Salesforce Service Cloud) is a plus.
• A passion for customer satisfaction and a commitment to delivering outstanding service.
• Ability to work effectively both independently and as part of a collaborative team.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

Job Type

Part-time

Description

The Tier 1 Customer Care Specialist is the frontline voice of Big Joe's support team. This role provides assistance to customers via live chat (available 9 a.m.-5 p.m. EST) and email, addressing inquiries about products, orders, and warranties. Specialists are expected to resolve issues efficiently, identify when a case requires escalation to Tier 2 or management, and consistently meet service benchmarks. This valued role provides an important perspective on the voice of Big Joe customers.

HERE'S WHAT YOU'LL DO

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
• Serve as the first point of human contact for customer inquiries through live chat and email.
• Respond to questions regarding orders, product details, returns, warranties, and troubleshooting in a way that shows genuine concern for addressing customer concerns.
• Accurately log and resolve customer cases in a timely manner.
• Escalate complex or unresolved issues to Tier 2 agents or managers when appropriate.
• Achieve and maintain benchmark service levels, including response time of under 24 hours, resolution time under 48 hours, and a customer satisfaction score over 75%.
• Provide feedback to the Customer Care Manager to improve processes, tools, and customer experience.
• Assist with Amazon and other e-commerce sales portals to ensure order and shipping issues are mitigated.
• Maintain a flexible schedule of 15-30 hours per week. Some evening and weekend availability is required following the completion of the training period.
• Support eCommerce and Sales teams in shared goals & initiatives.
• HAVE FUN!
• Other duties may be assigned by leadership.

• Position Type : Hourly, Part-Time
• Work Schedule : 15-30 hours per week; some evening and weekend availability will be required after completion of the training period.
• Work Location: Candidates should be within commuting distance of our Grand Rapids office: 1719 Elizabeth Ave NW, Grand Rapids, MI 49504.

• 1+ year of customer service or support experience preferred.
• Strong written communication skills with a friendly, approachable tone.
• Comfortable in a fast-paced, digital-first environment.
• Familiarity with ticketing systems or CRM tools is a plus.
• High school diploma or equivalent required; some college coursework preferred.
• Demonstrated ability to listen actively and respond with understanding and care when working with others.
• Strong desire to ask questions, learn continuously, and investigate issues thoroughly.
• Proven ability to maintain accuracy and thoroughness when handling tickets and documenting resolutions.
• Track record of meeting performance targets while providing high-quality service.

Maximus is seeking an IT Help Desk Manager to support work with a Health client remotely.
The IT Help Desk Manager will leverage help desk operations to collect, analyze, and interpret end-user support data and service interactions. They will provide actionable insights and system improvement recommendations that support government IT modernization goals, ensuring alignment between user needs and technical solutions.

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

• Oversee the IT Help Desk operation, ensure SLAs are met, and manage the team.
• Supervise IT Help Desk team.
• Monitor performance metrics and SLAs.
• Report to senior management.
• Handle escalations and critical issues.

• 7 years related work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
• The ability to obtain, and maintain, a Public Trust clearance is required.

Minimum Requirements

TCS148, T4, Band 7

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

100,000.00

Maximum Salary

$

120,000.00

Join Oliver Healthcare Packaging as a Customer Care Representative in Grand Rapids, MI!Are you passionate about providing exceptional customer service and managing critical accounts? Do you thrive in a dynamic, team-oriented environment? Oliver Healthcare Packaging is seeking a Customer Care Representative who will play a vital role in ensuring our customers' success.As a key member of the order management process, you'll build lasting relationships with customers and collaborate closely with cross-functional teams to ensure the timely and efficient delivery of products. Your attention to detail and commitment to customer satisfaction will help us maintain our reputation for excellence.Why Oliver Healthcare Packaging?Impactful Role: You'll directly contribute to the success of our customer relationships, handling everything from order processing to delivery coordination.Growth Opportunities: We're looking for individuals who can not only meet but exceed customer expectations, with room to advance into senior roles and leadership positions.Innovative Environment: You'll work closely with internal teams such as sales, engineering, and production to solve problems and drive process improvements.What You'll Do:Receive and process customer orders, ensuring accuracy and completeness within 24 hoursCollaborate with internal teams to manage customer specifications and order timelinesCommunicate with customers on order status, delays, and alternativesPrepare customer price quotes and coordinate sample requestsTrack and forecast key account metrics, helping drive business growthCapture and manage customer complaints, ensuring timely resolutionsSupport our sales team with technical information and internal coordinationQualifications You'll Need:Education: 4-year degree in Business or a related field, or equivalent experienceExperience: 2+ years in customer service, sales, or account managementSkills: Strong communication, active listening, and problem-solving abilitiesTechnical: Proficiency in Microsoft Office, CRM, ERP, and other business applicationsPreferred: Experience managing Vendor Managed Inventory (VMI) programs and supervisory experience for senior-level applicantsWhy You'll Love It Here:Team Environment: Be part of a supportive and collaborative culture where your contributions matter.Continuous Learning: Hone your skills and grow your career through ongoing training and opportunities.Dynamic Work: Engage in a variety of tasks from customer interaction to internal process coordination.If you're ready to bring your talents to a fast-paced, customer-focused team where you can make a real difference, we encourage you to apply!Apply Today and be part of a company committed to delivering top-tier solutions to the healthcare industry.

Operate a flatbed truck (training provided). Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided). Load and unload storage containers for delivery. Transport storage containers to and from specified destinations, e.g., Customer Care, Representative, Retail

Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and a caring company culture with U-Haul.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

U-Box Customer Care Driver Responsibilities:

• Operate a flatbed truck (training provided).
• Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided).
• Load and unload storage containers for delivery.
• Transport storage containers to and from specified destinations, e.g., customers' homes and businesses local routes only.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Requirements:

• Clean motor vehicle driving record
• High school diploma or equivalent
• Department of Transportation certification
• Commercial driver's license (CDL)

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.