What Jobs are available for Customer Support Specialist in Indianapolis?
Showing 277 Customer Support Specialist jobs in Indianapolis
Customer Support Specialist
46204 Indianapolis, Indiana
$45000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client, a dynamic e-commerce platform experiencing significant growth, is looking for a dedicated and empathetic Customer Support Specialist to join their fully remote team. This role is crucial in ensuring a positive customer experience by providing timely and effective assistance across multiple communication channels, including email, chat, and phone. You will be responsible for resolving customer inquiries, troubleshooting issues, processing returns and exchanges, and providing product information. The ideal candidate is an excellent communicator, patient, and possesses strong problem-solving skills. You must be comfortable navigating various software applications and have a passion for helping others. This position requires a proactive approach to identifying and escalating recurring issues to improve overall customer satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via email, chat, and phone.
- Troubleshoot technical and order-related problems, providing clear solutions.
- Process returns, exchanges, and refunds in accordance with company policy.
- Educate customers on product features, services, and policies.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and escalate complex issues to appropriate departments for resolution.
- Proactively seek opportunities to improve the customer experience.
- Contribute to the knowledge base by creating and updating support articles.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Qualifications:
- High School Diploma or equivalent; some college coursework or degree preferred.
- Minimum of 2 years of experience in customer service or a related support role.
- Excellent written and verbal communication skills.
- Strong active listening and empathy skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, a positive attitude, and a genuine desire to help customers.
- Comfortable learning and using new technologies.
- This is a 100% remote position, requiring a reliable internet connection and a dedicated home office space. The central operational hub is considered Indianapolis, Indiana, US .
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0
Remote Customer Support Specialist
46201 Indianapolis, Indiana
$48000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Join our client's thriving remote-first organization as a dedicated Customer Support Specialist. This is a fully remote position, allowing you to work from anywhere in the US. You will be the primary point of contact for customers, providing exceptional support via phone, email, and chat. Your role will involve troubleshooting technical issues, answering inquiries about our products and services, and resolving customer complaints with empathy and efficiency. We are looking for individuals who are passionate about customer satisfaction and possess excellent communication skills.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Provide technical assistance and guidance to customers experiencing product-related challenges.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Proactively identify opportunities to improve the customer experience.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
- Collaborate with team members to share knowledge and best practices.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Reliable high-speed internet connection and a dedicated home office space.
- Flexibility to work various shifts, including evenings and weekends, as needed.
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1
Senior Customer Support Specialist
46204 Indianapolis, Indiana
$55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Indianapolis, Indiana, US . This role offers a hybrid work arrangement, blending the flexibility of remote work with the collaborative benefits of in-office interaction.
As a Senior Customer Support Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving complex inquiries. You will be responsible for troubleshooting technical issues, guiding users through product functionalities, and ensuring a positive customer experience. This position requires a deep understanding of customer support best practices, excellent communication skills, and a passion for problem-solving.
Key Responsibilities:
As a Senior Customer Support Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving complex inquiries. You will be responsible for troubleshooting technical issues, guiding users through product functionalities, and ensuring a positive customer experience. This position requires a deep understanding of customer support best practices, excellent communication skills, and a passion for problem-solving.
Key Responsibilities:
- Handle escalated customer issues with professionalism and efficiency.
- Provide technical assistance and guidance on product usage.
- Document customer interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to identify and resolve product issues.
- Develop and maintain knowledge base articles and customer-facing documentation.
- Train and mentor junior support staff.
- Analyze customer feedback to identify trends and areas for improvement.
- Contribute to the development of support processes and strategies.
- Ensure adherence to service level agreements (SLAs).
- Proactively identify opportunities to enhance customer satisfaction and loyalty.
- Proven experience in a customer support or helpdesk role, with at least 3 years in a senior capacity.
- Strong understanding of IT systems and software applications.
- Excellent verbal and written communication skills.
- Ability to empathize with customers and de-escalate challenging situations.
- Proficiency in using CRM software and ticketing systems.
- Demonstrated ability to work independently and as part of a team.
- Experience in training or mentoring is a plus.
- Bachelor's degree in a related field or equivalent work experience.
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2
Senior Customer Support Specialist
46204 Indianapolis, Indiana
$55000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This pivotal role involves providing exceptional support to customers, resolving complex issues, and contributing to the continuous improvement of our support processes. The ideal candidate will possess a strong understanding of customer service principles and a passion for delivering outstanding client experiences. You will be a primary point of contact for escalated customer inquiries, troubleshooting technical and non-technical problems with patience and professionalism. This role requires a proactive approach to identifying potential issues and developing effective solutions. You will also be responsible for mentoring junior support staff, conducting training sessions, and developing comprehensive knowledge base articles. Collaboration with cross-functional teams, including product development and sales, will be essential to ensure customer feedback is integrated into product enhancements. The ability to manage multiple priorities in a fast-paced environment is crucial. This position offers a fantastic opportunity to grow within a reputable organization and make a significant impact on customer satisfaction. The role is based in the vibrant city of **Indianapolis, Indiana, US**, offering a blend of in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Handle high-volume inbound and outbound customer communications via phone, email, and chat.
- Investigate, diagnose, and resolve customer issues efficiently and effectively.
- Document all customer interactions and resolutions accurately in the CRM system.
- Provide guidance and support to junior team members, fostering a collaborative environment.
- Develop and maintain support documentation, FAQs, and training materials.
- Identify trends in customer inquiries and provide feedback to product and engineering teams.
- Proactively identify opportunities to improve customer experience and support processes.
- Participate in team meetings and contribute to strategic planning for the customer support department.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Stay updated on product features, industry best practices, and emerging technologies.
- Minimum of 3 years of experience in a customer support or helpdesk role, with at least 1 year in a senior or lead capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience in (relevant industry, e.g., SaaS, e-commerce) is a plus.
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3
Remote Customer Support Specialist
46201 Indianapolis, Indiana
$50000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. This is a remote-first position, requiring a self-disciplined individual with a strong internet connection and a quiet home office environment. The ideal candidate will possess outstanding communication skills, a passion for helping others, and the ability to quickly learn and master our client's products and services. You will be responsible for troubleshooting customer issues, guiding users through product features, processing orders or returns, and escalating complex problems to the appropriate teams when necessary. Key responsibilities include maintaining accurate customer records, documenting all interactions, and contributing to the knowledge base to improve support resources. You will strive to deliver a consistently positive customer experience, aiming for first-contact resolution whenever possible. This position requires patience, excellent problem-solving skills, and the ability to multitask effectively in a virtual environment. We are looking for individuals who are proactive, detail-oriented, and committed to exceeding customer expectations. Your contributions will directly impact customer satisfaction and loyalty. The ability to adapt to evolving support tools and processes is essential. This is an excellent opportunity for someone seeking a rewarding career in customer service with the flexibility of remote work.
Key Responsibilities:
Key Responsibilities:
- Provide high-quality customer support via phone, email, and live chat.
- Respond promptly and professionally to customer inquiries and issues.
- Troubleshoot product and service problems, guiding customers to solutions.
- Educate customers on product features, benefits, and usage.
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to senior support staff or other departments as needed.
- Document all customer interactions and resolutions in the CRM system.
- Contribute to the development and maintenance of customer support knowledge base articles.
- Identify trends in customer issues and provide feedback to relevant teams for product and service improvement.
- Maintain a high level of customer satisfaction and loyalty.
- Adhere to established service level agreements (SLAs) and performance metrics.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-2 years of experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- A reliable high-speed internet connection and a dedicated, quiet workspace.
- Patience, empathy, and a customer-centric approach.
- Ability to learn new products and technologies quickly.
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4
Senior Customer Support Specialist
46201 Indianapolis, Indiana
$55000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated team in Indianapolis, Indiana, US . This hybrid role offers a unique opportunity to provide top-tier support to our valued customers, resolve complex issues, and contribute to improving our customer service processes. You will act as a first point of contact for customers, handling inquiries via phone, email, and chat, and ensuring timely and effective resolution of their concerns.
The ideal candidate will possess exceptional communication and problem-solving skills, with a proven ability to de-escalate challenging situations and maintain a positive customer experience. You will be responsible for troubleshooting technical issues, guiding customers through product features, and documenting customer interactions accurately in our CRM system. This role involves identifying recurring issues and providing feedback to product and engineering teams to drive improvements. You will also play a key role in training and mentoring junior support staff, sharing best practices, and contributing to the development of support knowledge bases and documentation. A deep understanding of our products and services, coupled with a passion for customer satisfaction, is essential. The ability to balance remote work with in-office collaboration, particularly for team meetings and training sessions, is required. We are looking for a proactive individual who can work independently and as part of a team to uphold our client's commitment to excellent customer service.
Responsibilities:
The ideal candidate will possess exceptional communication and problem-solving skills, with a proven ability to de-escalate challenging situations and maintain a positive customer experience. You will be responsible for troubleshooting technical issues, guiding customers through product features, and documenting customer interactions accurately in our CRM system. This role involves identifying recurring issues and providing feedback to product and engineering teams to drive improvements. You will also play a key role in training and mentoring junior support staff, sharing best practices, and contributing to the development of support knowledge bases and documentation. A deep understanding of our products and services, coupled with a passion for customer satisfaction, is essential. The ability to balance remote work with in-office collaboration, particularly for team meetings and training sessions, is required. We are looking for a proactive individual who can work independently and as part of a team to uphold our client's commitment to excellent customer service.
Responsibilities:
- Provide advanced technical support and issue resolution to customers via multiple channels (phone, email, chat).
- Troubleshoot and diagnose customer problems, guiding them towards effective solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex issues to higher-level support or relevant departments.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Train and mentor new and junior customer support representatives.
- Gather customer feedback and identify trends to suggest product and service improvements.
- Contribute to the continuous improvement of customer support processes and workflows.
- Manage and prioritize a queue of support tickets, ensuring adherence to service level agreements (SLAs).
- Act as a customer advocate, ensuring a positive and satisfying experience.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 3+ years of experience in customer service or technical support roles.
- Demonstrated ability to handle complex customer issues and de-escalate situations.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with (mention a relevant tech product/service, e.g., SaaS platforms, software troubleshooting).
- Ability to work independently and collaboratively in a hybrid environment.
- Strong organizational and time-management skills.
- Patience, empathy, and a customer-centric attitude.
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5
Remote Customer Support Specialist
46201 Indianapolis, Indiana
$40000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Customer Support Specialist to join their fully remote team. This position is crucial for providing exceptional support to our user base, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will be the primary point of contact for customers via multiple channels, including email, chat, and phone. The ideal candidate possesses outstanding communication skills, a patient and empathetic approach, and a strong aptitude for problem-solving. You must be comfortable working independently in a remote setting, managing your time effectively, and utilizing various support tools and software. A high-speed internet connection and a dedicated, quiet workspace are essential for success in this role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, live chat, and phone.
- Troubleshoot and resolve customer issues related to our products/services.
- Provide clear and accurate information about product features, services, and policies.
- Escalate complex issues to the appropriate internal teams when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer inquiries and feedback to suggest improvements.
- Assist in the creation and maintenance of support documentation and FAQs.
- Adhere to all company policies, procedures, and service level agreements.
- Contribute to a positive and collaborative team environment, despite being remote.
- Proactively identify opportunities to enhance the customer experience.
- Manage customer relationships and build loyalty through exceptional service.
- Stay up-to-date on product knowledge and company updates.
- Achieve individual and team performance goals for customer satisfaction and response times.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or a related support role.
- Excellent written and verbal communication skills, with a clear and concise speaking voice.
- Strong active listening and problem-solving abilities.
- Proficiency with customer support software, CRM systems, and ticketing platforms.
- Ability to multitask and manage time effectively in a remote work environment.
- High degree of empathy, patience, and professionalism.
- Self-motivated with a strong work ethic and the ability to work independently.
- Reliable high-speed internet connection and a dedicated, distraction-free home office setup.
- Comfortable working with technology and learning new software quickly.
- Ability to adapt to changing priorities and customer needs.
- Experience in SaaS support or technical support is a plus.
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6
Remote Customer Support Specialist
46201 Indianapolis, Indiana
$48000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries with efficiency and professionalism. You will handle a variety of customer interactions, including answering questions, troubleshooting technical issues, processing requests, and offering guidance on product usage, all from your remote workspace. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine desire to help others. You will utilize various communication channels, such as email, phone, and live chat, to assist customers effectively. A strong understanding of customer service best practices and a knack for problem-solving are crucial. This position requires a high degree of self-motivation, excellent organizational skills, and the ability to manage multiple customer cases simultaneously while maintaining a high standard of service. You will work closely with other departments to escalate complex issues and ensure customer satisfaction. Familiarity with customer relationship management (CRM) software and ticketing systems is a significant advantage. This is a rewarding opportunity to contribute to a positive customer experience and grow within a supportive, remote-first company culture. If you are passionate about customer advocacy and thrive in an independent work environment, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing clear and concise solutions.
- Guide customers through product features and functionalities.
- Process customer requests, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify and escalate complex issues to appropriate internal teams.
- Contribute to customer support knowledge base articles and FAQs.
- Gather customer feedback and report insights to improve products and services.
- Adhere to company policies and procedures regarding customer service.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction and response times.
- Proactively identify opportunities to enhance the customer experience.
- Maintain a positive and empathetic attitude in all customer interactions.
- Collaborate effectively with team members in a remote setting.
- Stay informed about product updates and company news.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Self-motivated and able to work independently with minimal supervision.
- Familiarity with common troubleshooting techniques.
- Basic computer proficiency and ability to learn new software quickly.
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7
Lead Customer Support Specialist
46204 Indianapolis, Indiana
$55000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Lead Customer Support Specialist to join their growing team, serving customers in Indianapolis, Indiana, US and beyond. This role is crucial for providing exceptional customer service, resolving complex inquiries, and leading a team of support professionals. You will be instrumental in shaping the customer experience and ensuring customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Handle escalated customer inquiries and complex technical support issues via phone, email, and chat, providing timely and effective resolutions.
- Lead and mentor a team of Customer Support Specialists, providing guidance, training, and performance feedback.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Monitor customer support channels to ensure prompt response times and adherence to service level agreements (SLAs).
- Identify trends in customer issues and provide feedback to product development and other teams for service improvements.
- Assist in the development and implementation of customer support policies and procedures.
- Conduct regular team meetings to discuss performance, share best practices, and address challenges.
- Champion customer advocacy within the organization, ensuring customer needs are met and exceeded.
- Analyze support metrics and generate reports on team performance, customer satisfaction, and issue resolution rates.
- Contribute to a positive and collaborative team environment, fostering a culture of continuous learning and improvement.
- Proven experience in customer service or technical support, with at least 2-3 years in a lead or supervisory role.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong understanding of customer support best practices and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to remain calm and professional under pressure, handling difficult customer interactions with empathy and tact.
- Experience in training and coaching team members.
- Familiarity with (mention relevant industry or product type, e.g., SaaS products, consumer electronics, financial services) is a plus.
- Proficiency in multi-channel support platforms.
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
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8
Remote Customer Support Specialist
46201 Indianapolis, Indiana
$20 Hourly
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for dedicated and empathetic Remote Customer Support Specialists to join our growing, fully remote team. Based in Indianapolis, Indiana, US (virtually), you will be the primary point of contact for customers seeking assistance with our innovative products and services. This role demands exceptional communication skills, both written and verbal, and a genuine passion for helping others. You will be responsible for troubleshooting technical issues, guiding customers through product features, processing inquiries, and resolving complaints with efficiency and professionalism. A key aspect of this role is providing a consistently positive customer experience, ensuring satisfaction and building strong customer loyalty. You will utilize our comprehensive knowledge base and internal tools to find solutions, and escalate complex issues to higher-level support teams when necessary. We are seeking individuals who are self-motivated, possess excellent time management skills, and can thrive in an independent, home-based work environment. A stable internet connection and a dedicated, quiet workspace are essential. Proficiency in common office software and CRM systems is a plus. Training will be provided, but a foundational understanding of customer service principles is expected. This is an exciting opportunity to be part of a forward-thinking company that values its employees and offers significant opportunities for professional growth within a remote-first culture. If you are a problem-solver with a patient demeanor and a commitment to outstanding service, we encourage you to apply and become an integral part of our virtual customer care team.
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9