1618 Customer Support Specialist jobs in La Habra

Position Purpose:

As a Customer Support Specialist, you will play a vital role in our store by managing various non-sales functions. Your responsibilities will include:

• Ensuring a seamless customer order fulfillment experience
• Assisting customers in the lot
• Providing administrative services

This position may involve direct interaction with customers or vendors, which is essential for delivering exceptional service. Your tasks will also include:

• Directing customers to store departments and merchandise
• Answering inquiries about product order status
• Handling cash management and program compliance

To succeed in this role, you must be a cooperative team player, able to work effectively with other associates, vendors, and carriers, while also performing well with limited supervision. Attention to detail and excellent time management skills are crucial. We are looking for individuals who demonstrate a high level of integrity, can address operational concerns, and remain focused on our key business objectives.

Join our team and contribute to creating the highest level of customer satisfaction!

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

Position Purpose:

As a Customer Support Specialist, you will play a vital role in our store by managing various non-sales functions. Your responsibilities will include:

• Ensuring a seamless customer order fulfillment experience
• Assisting customers in the lot
• Providing administrative services

This position may involve direct interaction with customers or vendors, which is essential for delivering exceptional service. Your tasks will also include:

• Directing customers to store departments and merchandise
• Answering inquiries about product order status
• Handling cash management and program compliance

To succeed in this role, you must be a cooperative team player, able to work effectively with other associates, vendors, and carriers, while also performing well with limited supervision. Attention to detail and excellent time management skills are crucial. We are looking for individuals who demonstrate a high level of integrity, can address operational concerns, and remain focused on our key business objectives.

Join our team and contribute to creating the highest level of customer satisfaction!

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement

• Customer Interaction: Communicate professionally and efficiently with customers via phone, email, and live chat.
• Order Management: Accurately enter, update, and track orders to ensure timely and error-free fulfillment.
• Problem-Solving & Issue Resolution: Take ownership of customer issues and work proactively with internal teams to find the best solutions.
• Process Improvement: Identify opportunities to enhance workflows, reduce inefficiencies, and help build better systems as we grow.
• Collaboration & Communication: Act as the bridge between departments (warehouse, sales, operations) to streamline processes and improve customer experience.
• Live Chat & Real-Time Support: Provide quick and effective responses via live chat to assist customers in making informed decisions.
• Data Entry & Accuracy: Maintain up-to-date and accurate customer information across multiple platforms.
• Follow-Up & Proactive Customer Care: Ensure customers receive timely updates and assistance, going above and beyond to build strong relationships.

• A growth-oriented mindset -you love learning, adapting, and contributing to process improvements.
• Strong communication skills with a customer-first approach.
• Comfort with technology and software , including order management and support systems (training provided).
• Excellent attention to detail and the ability to stay organized in a fast-paced environment .
• A problem-solver who takes initiative rather than waiting for directions.
• Experience in customer support, data entry, or administrative roles is a plus.

• Competitive Pay: $21/hour + overtime opportunities.
• No Boring Days: Every day is an opportunity to improve and grow with a company that values innovation.
• Team-Oriented Culture: Work with a supportive, fast-moving team that values your input.
• Growth Opportunities: We are expanding, and we want you to grow with us.
• Direct Impact: Your ideas and contributions will directly shape how we evolve.

• Providing exceptional customer support via phone, email, chat and in person visits for owners and prospective customers
• Coordinating delivery schedules and logistics with customers
• Scheduling and managing service appointments with the Field Service technician team
• Troubleshooting and communicating complex mechanical, electrical, and software issues with customers
• Translating technical solutions into clear customer communication
• Maintaining detailed records of customer interactions, issues, and resolutions in a CRM system

• At least two years of customer service experience, preferably in a technical industry
• Strong problem-solving skills with ability to quickly understand and communicate complex technical concepts
• Excellent written and verbal communication skills
• An ability to operate independently and make data-backed decisions on the go
• Proficiency with or aptitude for CRM system
• Strong attention to detail for accurate record-keeping and issue tracking

• Previous experience in marine, automotive, or other mechanical/electrical industries
• Water sports background or familiarity with boating
• Familiarity with electric vehicle or battery technology
• Technical aptitude or hands-on mechanical experience
• A scrappy, "get-things-done" mentality
• Comfortable pushing a fast but sustainable pace
• Enthusiasm for boating and the water

• Ownership over both your work and the company's success
• Empathy for colleagues and for customers
• Humility in problem solving and collaboration
• Pragmatism for navigating ambiguity quickly and sensibly
• Inclusion of different backgrounds, opinions, cultures, and perspectives.

• Hourly Wage - Level 2- $29.50/hr Level 3- $33/hr
• Ownership - Equity in Arc
• 99% employer-paid health coverage - Medical, dental, and vision
• Arc Water Fund - Annual stipend to get out on the water, however you choose
• Captain Training - Get certified to take the boat out with friends and family
• 401(k) access - Plan your future
• Semi-annual bonuses - Tied to your impact, not just your tenure
• Daily team lunches, snacks, and good coffee while onsite
• Parental leave - Because family comes first
• Boat days - Yes, we actually go out on the water. A lot.
• A chance to define the future of boating

Customer Support Specialist

Pay from $24 to $8 per hour with significant growth and earning potential!

Includes 2 Shift Differential

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: 1:30 PM to 10 PM, 4 weekdays and 1 weekend day.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-JW2

#LI-CA001

(#IN-CACS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

• Location: Arcadia CA ( San Anita Mall)
• Start Date: Immediate
• Salary: $21.00/hour -$24.00/Hour DOE)
• Employment Type: Full-time, Non-exempt
• Business Hour 10am-7pm (8 hours shift) Fri & Sat. Must

• Ensure customer happiness with stellar customer service and demonstrate a high level
• of professionalism
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
• Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
• Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.
• Pre-testing for eye exams

• High school diploma or equivalent (G.E.D)
• ABO Certification preferred
• One year of retail experience
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
• Strong communication skills (verbal & written), including strong relationship-building skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to be on your feet most of the day or moving on the sales floor or stock room

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Benefits:

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Job Overview

We are looking for a Customer Support Specialist who is passionate about delivering exceptional customer experiences while actively contributing to the ongoing improvement of our processes. In this role, you won’t just follow procedures—you’ll help shape them. As a key liaison between our departments, you’ll play a vital role in ensuring customer satisfaction through phone, email, and live chat support while keeping our operations running smoothly.

There are no boring days here! We are constantly finding new ways to improve, and we want someone who is eager to grow with us. If you thrive in a fast-paced environment, love problem-solving, and enjoy collaborating to make things better every day, this is the perfect opportunity for you.

Key Responsibilities

Customer Interaction: Communicate professionally and efficiently with customers via phone, email, and live chat.

Order Management: Accurately enter, update, and track orders to ensure timely and error-free fulfillment.

Problem-Solving & Issue Resolution: Take ownership of customer issues and work proactively with internal teams to find the best solutions.

Process Improvement: Identify opportunities to enhance workflows, reduce inefficiencies, and help build better systems as we grow.

Collaboration & Communication: Act as the bridge between departments (warehouse, sales, operations) to streamline processes and improve customer experience.

Live Chat & Real-Time Support: Provide quick and effective responses via live chat to assist customers in making informed decisions.

Data Entry & Accuracy: Maintain up-to-date and accurate customer information across multiple platforms.

Follow-Up & Proactive Customer Care: Ensure customers receive timely updates and assistance, going above and beyond to build strong relationships.

What We’re Looking For

A growth-oriented mindset—you love learning, adapting, and contributing to process improvements.

Strong communication skills with a customer-first approach.

Comfort with technology and software, including order management and support systems (training provided).

Excellent attention to detail and the ability to stay organized in a fast-paced environment.

A problem-solver who takes initiative rather than waiting for directions.

Experience in customer support, data entry, or administrative roles is a plus.

Why Join Us?

Competitive Pay: $21/hour + overtime opportunities.

No Boring Days: Every day is an opportunity to improve and grow with a company that values innovation.

Team-Oriented Culture: Work with a supportive, fast-moving team that values your input.

Growth Opportunities: We are expanding, and we want you to grow with us.

Direct Impact: Your ideas and contributions will directly shape how we evolve.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Respond to customer inquiries and resolve issues in a timely and effective manner via multiple communication channels.
• Provide clear and concise information about products, services, and policies.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate internal teams when necessary.
• Identify and report trends in customer issues to help improve product and service offerings.
• Contribute to building and maintaining a comprehensive knowledge base.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Maintain a high level of customer satisfaction by demonstrating patience, empathy, and professionalism.
• Adhere to company service level agreements and performance metrics.