239 Customer Support Specialist jobs in Mount Arlington
Customer Support Specialist
Posted today
Job Viewed
Job Description
Barnes & Noble is the world's largest retail bookseller and the leading retailer of content, digital media, and educational products. We operate over 600 Barnes & Noble bookstores in 50 states and one of the web's premier e-commerce sites, . Our Nook Digital business offers a lineup of popular NOOK tablets and eReaders and an expansive collection of digital reading content through the NOOK store. We're proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at . As a Customer Support Specialist, you will thrive in a call center environment, providing exceptional service and support across various lines of business, including B& website, Barnes & Noble Membership Program, NOOK (Barnes & Noble's branded e-reader), Retail Stores, and other business areas. Your primary responsibilities will involve addressing customer inquiries via email, phone, or chat, troubleshooting issues utilizing various systems, and logging into relevant information. Your goal will be to enhance the overall customer experience through effective problem-solving and clear communication.
What You DoPromptly resolve inquiries from customers, members, and stores via phone, email, or chat. Provide accurate, valid, and complete information by effectively utilizing appropriate tools and resources. Listen to customer concerns and complaints, identifying the root causes of issues. Work in one or multiple queues and/or skill sets. Deliver appropriate solutions and alternatives within set time frames, ensuring follow-up for resolution. Complete all follow-up work related to customer orders and open incidents. Handle special assignments as needed. Work with other departments as needed to follow up on issues and enhance customer experience. Actively participate in department meetings, providing feedback to enhance new programs. Support additional duties as necessary in high volume or promotional periods. Adhere to work standards set by the department head, manager, and/or supervisor. Escalate issues judiciously when they deviate from the norm. Adhere to work schedule as set by the needs of the contact center. Handle escalated customer contacts after receiving specialized training, ensuring timely and effective resolution of complex issues.
Knowledge & Experience2-3 years Customer Service Experience. Technologically astute Excellent Microsoft Office Suite skills required Excellent written and verbal communication skills Ability to manage multiple projects simultaneously with attention to detail Ability to analyze customer situations and provide solutions Troubleshooting, reporting, and logical thinking skills Organizational and teamwork skills required Ability to organize, plan, and prioritize workload and follow up Communicate effectively, collaboratively, and comfortably with all.
Expected Behaviors
Cooperative in supporting new policies, plans, and procedures. Act as a positive representative of the company. Assertive yet empathetic, demonstrating active listening skills. Enforce company policies while maintaining a positive atmosphere. Communicate with credibility and confidence. Accepting feedback and eager to learn and grow. Cultivate a deep knowledge of books and the industry. Prioritize customer experience above all else. Understand financial factors and support business results. Enjoy working with people and value them. Stay organized and manage time efficiently. Adapt well to a dynamic and changing work environment. Shift gears quickly, prioritize, and multitask. Use sound judgment to make informed decisions. Maintain focus and composure during escalated situations.
This role is currently hybrid, with 3 days in the office An employee in this position can expect a starting hourly rate of $ 18.00, depending on experience, seniority, geographic location, and other factors permitted by law. Full Time (30+ hours per week) Benefits Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement This role is currently Hybrid 3 days a week in our Monroe, NJ Location.
As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisionsincluding those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employmentwill be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact . Terms of Use, Copyright, and Privacy Policy Barnes & Noble Booksellers, Inc.
Customer Support Specialist/Analyst
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a Customer Support Specialist/Analyst for a direct hire position in Warren, NJ.
$22-26/HR with possible Overtime.
Position Description:
Successful candidate will be creating formulas and calculations in MS Excel to verify order quantities. Will also be running reports from SAP
Requirements:
- Minimum of an Associate's Degree is required
- Strong MS Excel skills, including pivot tables, advance functions, etc.
- SAP experience highly desired
Compensation / Pay Rate (Up to): $2.00 - 26.00 Per Hour
Help Desk Analyst
Posted 16 days ago
Job Viewed
Job Description
Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.
- Assist with configuration management and system deployments to ensure seamless operations.
- Manage and maintain Active Directory accounts and permissions.
- Support the setup and maintenance of Cisco and Citrix technologies.
- Respond to and resolve help desk tickets in a timely and detail-oriented manner.
- Guide end-users through problem-solving steps and provide clear instructions.
- Document technical issues and resolutions to contribute to the knowledge base.
- Collaborate with team members to improve IT processes and customer satisfaction.
- Ensure compliance with company policies and security standards. Requirements - Proven experience in a help desk or IT support role.
- Strong knowledge of Android development, Apple devices, and Mac computers.
- Familiarity with Cisco and Citrix technologies.
- Proficiency in Microsoft systems and Active Directory management.
- Solid understanding of computer hardware and configuration management.
- Ability to handle system deployments and troubleshoot technical issues effectively.
- Excellent communication and problem-solving skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Technical Support Engineer
Posted today
Job Viewed
Job Description
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You’ll Do:
You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.
- Install and service DISH equipment and smart home products in customers’ homes
- Teach customers how to use their tech and offer additional services when helpful
- Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
- Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
- Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
- Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms
- Clear, step-by-step guidance for installations and service
- Smart home tech knowledge to support and educate customers
- Best practices created by our most experienced techs
Skills, Experience and Requirements
What You’ll Need:
- Valid Driver’s License : Clean record required
- Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
- Physical Ability :
- Climb ladders (up to 40 ft)
- Lift up to 70 lbs
- Must meet and maintain 335 lb weight limit
- Customer Focus : Build trust and create a great experience
- Problem-Solving : Tackle a variety of challenges on the spot
- Determination : Work in tight spaces and all kinds of weather
- Adaptability : Handle changes and unexpected tasks with ease
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $24.75/Hour Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Shared Services Technical Support Representative - Hybrid
Posted 4 days ago
Job Viewed
Job Description
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview
Works with Agents and regional personnel to ensure efficiency and client satisfaction and effectively delivers advanced technical support and training for our Billing, Underwriting, Claims systems and online platform that allows policyholders to access insurance related services. Resolves agent issues and handles complex transactions using strong problem-solving skills and independent judgment to provide proactive customer service and business analysis. Provide valuable input to the supervisor to assist in developing and refining the department's strategy. Assists with data analysis and trend anaylsis with the use of our incident management system and our system that provides data insights for contact center operations. Acts as a communication liaison with regions, agencies, and employees who are responsible to oversee the development and success of a product.
Responsibilities
- Assists agents via email and phone calls including screen sharing, with queries related to our Billing, Underwriting, Claims systems and online platform that allows policyholders to acess insurance related services.
- The ability to reconstruct policy activity based on knowledge of automated systems and company operations. Uses source systems to support service delivery. Reports errors via our incident management system and conduct appropriate follow up to provide problem resolution. Recognizes opportunities and makes appropriate recommendations to management to reduce agent inquiries by changing departement practices or products.
- Provide advanced technical support to agency staff to troubleshoot technical support issues involving Selective and third party vendor systems. When applicable, email agents to provide them with training material for future reference.
- Identifies/recommends automation enhancements essential to success of agency utilization of Selective systems including, but not limited to Billing, Underwriting, Claims systems and our online platform that allows policyholders to access insurance related services.
- Recognize opportunities to reduce agent/field staff queries on frequently asked questions (e.g. password reset), provide appropriate recommendations to management and implement approved recommendations.
- Participate in development of video training modules and reference guides.
Knowledge and Requirements
- Must be proficient in most standard business applications, particularly Microsoft Word, Excel, PowerPoint, and Outlook, and the Internet.
- Must be a detail-oriented and a team player with the ability to initiate positive change.
- Must possess excellent customer service skills.
- Requires a thorough understanding of Billing, Underwriting and Claims systems.
- Prior knowledge of our Commercial and Personal Lines Underwriting systems preferred.
- College degree preferred
- 2-4 years call center, customer support or training experience preferred
- 0-2 years insurance experience preferred
Total Rewards
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Pay Range
USD $69,000.00 - USD $95,000.00 /Yr.
Additional Information
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
Technical Customer Support Agent
Posted 6 days ago
Job Viewed
Job Description
ADP is hiring a Technical Support Analyst II. In this position, you will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
Responsibilities:
- Provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all supported applications or products.
- Responds promptly and professionally.
- Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
- Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
- Effectively troubleshoots, replicates, and develops workarounds for client issues.
- Documents and communicates the results to the client and/or Corporate Development.
- Maintains appropriate records of client contact through the CRM system.
- Uses Knowledge Management database to locate solutions to issues.
- Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
- Provide on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
- Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, i.e. MS Access, Oracle, mySQL, MS SQL Server, etc.
- Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
- Assists in new product pilots and roll outs to other departments and clients.
- Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
- Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
- Mentors and trains newly hired associates to ensure successful integration into the role.
- Identifies training needs for the department and assists with training development programs. Provides feedback to management.
- Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
- Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
- Remains proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
- Assists in developing internal documentation to support new features and procedures for product enhancements.
- Performs other related duties as assigned.
Qualifications Required:
- 1 - 3 Years ADP Client Services or equivalent outside experience.
Technical Customer Support Agent
Posted 9 days ago
Job Viewed
Job Description
ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
-
Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
-
Responds promptly and professionally.
-
Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
-
Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
-
Effectively troubleshoots, replicates and develops workarounds for client issues.
-
Documents and communicates the results to the client and/or Corporate Development.
-
Maintains appropriate records of client contact through the CRM system.
-
Uses Knowledge Management database to locate solutions to issues.
-
Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
-
Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
-
Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
-
Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
-
Assists in new product pilots and roll outs to other departments and clients.
-
Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
-
Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
-
Mentors and trains newly hired associates to ensure successful integration into the role.
-
Identifies training needs for the department and assists with training development programs. Provides feedback to management.
-
Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
-
Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
-
Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
-
Assists in developing internal documentation to support new features and procedures for product enhancements.
-
Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
- 1 - 3 Years ADP Client Services or equivalent outside experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
-
Bachelor's Degree Preferred or Equivalent in Education - Experience
-
MCP Preferred or Equivalent experience
-
Microsoft office suite, client server, Operating Systems, TCP/IP
-
Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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Technical Customer Support Agent
Posted 16 days ago
Job Viewed
Job Description
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values **: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**RESPONSIBILITIES:**
+ Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
+ Responds promptly and professionally.
+ Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
+ Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
+ Effectively troubleshoots, replicates and develops workarounds for client issues.
+ Documents and communicates the results to the client and/or Corporate Development.
+ Maintains appropriate records of client contact through the CRM system.
+ Uses Knowledge Management database to locate solutions to issues.
+ Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
+ Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
+ Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
+ Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
+ Assists in new product pilots and roll outs to other departments and clients.
+ Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
+ Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
+ Mentors and trains newly hired associates to ensure successful integration into the role.
+ Identifies training needs for the department and assists with training development programs. Provides feedback to management.
+ Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
+ Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
+ Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
+ Assists in developing internal documentation to support new features and procedures for product enhancements.
+ Performs other related duties as assigned.
**QUALIFICATIONS REQUIRED:**
+ 1 - 3 Years ADP Client Services or equivalent outside experience
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Bachelor's Degree Preferred or Equivalent in Education - Experience
+ MCP Preferred or Equivalent experience
+ Microsoft office suite, client server, Operating Systems, TCP/IP
+ Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Technical Product Support Specialist
Posted today
Job Viewed
Job Description
**Technical Product Support Specialist**
Using field-verified data science models, Bayer is shaping the future of sustainable agriculture across 220 million acres worldwide and counting. Representing the digital farming arm of Bayer Crop Science, we have the benefits and resources of an established organization while offering employees the opportunity to deliver significant individual impacts alongside some of the brightest minds in life sciences. Grounded in our vision, 'Health for all, Hunger for none', our diverse team spends their days solving the world's most pressing challenges through sheer curiosity and dedication. In our learning-oriented and flexible environment, you can find us collaborating in a hybrid model that mixes on-site and remote work.
As part of our Digital New Value Team, the Technical Product Support role is responsible for our Level 2 support, providing best-in-class technical support for all Climate FieldView Products and digital products in North America. In collaboration with the Product and Engineering teams, you will be involved in product improvement, testing processes for our platform, and future enhancements. You will also support our Level 1 Product Generalist team with classroom style training, field technical questions from cross-functional teams, and lead communications for technical product updates or issues that may arise.
**YOUR TASKS AND RESPONSIBILITIES**
The primary responsibilities of this role are to:
+ Troubleshoot escalated technical issues to establish the root cause of problems and form a solution or workaround across a wide range of agricultural software and hardware environments
+ Develop and maintain in-depth product knowledge for all digital products including NBM and Climate Fieldview
+ Become the subject matter expert for key Climate FieldView products and triage all level 2 escalations for those products
+ Develop and facilitate seasonal product training for other internal Support teams
+ Reproduce customer issues and if necessary, file bug reports, escalate cases to Product Management and/or Engineering, and provide necessary documentation via JIRA
+ Collaborate weekly with Product and Engineering Managers to analyze and review current issues and future product needs. Use this information to proactively assist in prioritizing the product development workflow
+ Collaborate with Product Management, Marketing and other cross-functional teams to generate and edit content for technical publications including SOP's, operator and installation manuals, technical and service bulletins, knowledge center articles, and product instructions
+ Monitor and analyze weekly support workload data (Salesforce, Talkdesk, JIRA) and share relevant trends with cross-functional leadership teams
+ Thoroughly test and develop troubleshooting steps for alpha/beta products to ensure a positive customer experience once released into production
+ Provide evening/weekend support as needed during peak planting and harvest season
+ Monitor support channels and provide timely feedback to Bayer Field team members
**WHO YOU ARE**
Bayer seeks an incumbent who possesses the following:
Required:
+ Bachelor's degree in Agricultural Studies, Business, Agronomy or related field
+ 3+ years of postgraduate work experience required
+ 1+ year of work experience in a customer support role (in person or over the phone)
+ Agriculture industry experience
Preferred:
+ 1+ year of experience in supporting precision agriculture products
+ Basic mechanical skills and knowledge of Farm Management Information Systems
+ Experience with software support and software development is a plus
+ Solid foundational knowledge of Climate Fieldview operations
+ Excellent time management and creative problem-solving skills
+ Strong interpersonal skills and ability to communicate and present to groups
+ Strong writing and verbal communication skills
+ Positive attitude & highly motivated
+ Flexible to adapt as priorities change
+ Computer skills: Apple hardware (MacBook, iPad, iPhone), Salesforce, JIRA, Microsoft Office products
Employees can expect to be paid a salary of approximately between $56k to $83k. Additional compensation may include a bonus or commission. Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 10/3.
**YOUR APPLICATION**
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
**Location:** United States : Residence Based : Residence Based | United States : Missouri : Creve Coeur
**Division:** Crop Science
**Reference Code:**
**Contact Us**
**Email:**
Customer Service Support Representative
Posted today
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Job Description
Labcorp is seeking a Customer Service Support Representative to join our team at Raritan, NJ. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
**Pay Range: $18.25-$22/hr.**
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
**Work Schedule:** Monday-Friday, 3:00pm -11:30pm with Saturdays as needed
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here ( **.**
**Job Responsibilities**
+ Act a liaison between Labcorp, the customer base and patients
+ Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
+ Speak with customers in a courteous, friendly, and professional manner using protocol procedures
+ Inquire, clarify, and confirm customer requirements and understanding of the solution
+ Provide additional customer education and information as needed
+ Qualify and establish inbound new customers requesting Labcorp's products and services
+ Work in multiple databases to research complex issues and questions
+ Notify clients of test results in a timely and accurate manner
+ Review test forms for accuracy and report any discrepancies
+ Participate in activities designed to improve customer satisfaction and business performance
+ Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
+ High School Diploma or GED equivalent required
+ Associate's degree or higher is preferred
+ Previous experience in a customer service role
+ Experience working in a contact center/call center environment is preferred
+ Prior healthcare industry, such as a physician's office or a hospital highly is a plus
+ Knowledge of Microsoft Office suite is required
+ Experience with Salesforce.com and/or Laboratory Information Systems is preferred
+ Strong verbal and written communication skills and excellent ability to listen and respond
+ Must be courteous with strong customer service orientation
+ Excellent multitasking abilities required
+ Strong flexibility and the ability to manage and adapt to changing priorities quickly
+ Bilingual in English and Spanish highly desirable
**_If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!_**
**Labcorp is proud to be an Equal Opportunity Employer:**
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. ( ) For more information about how we collect and store your personal data, please see our Privacy Statement ( .