456 Customer Support Specialist jobs in Mount Dora
Customer Support Specialist
32885 Orlando, Florida
Stax Connect
Posted 15 days ago
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Job Description
Job Type
Full-time
Description
As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of customers' payment processing infrastructure, which may include third-party systems in addition to Stax systems.
Key Responsibilities & Objectives
- Monitoring incoming call queue and answer an average of 300/mon incoming calls promptly and professionally
- Maintain an average call handle time of 20 minutes
- Handle calls related but not limited to:
- Login Help
- Basic Transaction Research
- Basic Deposit Research
- General Inquiries
- Basic StaxPay How To's/Walk Throughs
- Billing Tickets (Fee Opt Outs)
- StaxPay Troubleshooting
- Basic Terminal Troubleshooting
- Maintain KPIs as set forth by support leaders
- Responding to customer support requests in a timely manner
- Diagnose/troubleshoot basic technical issues across hardware and software platforms
- Identify workarounds and resolutions to basic technical issues
- Proactively coordinate troubleshooting efforts across multiple 3rd party vendors in the customer tech stack to provide full end-to-end troubleshooting including systems outside of Stax's control
- Identifying hardware and software solutions
- Maintain high data hygiene on your work in all internal systems
- Provide feedback to help identify trends and potential process improvements or customer experience improvements
- Effectively investigate and diagnose customer problems, including problems involving data and systems of third parties such as back-end processors or banking partners
- May be assigned weekend and evening shifts
- Other duties as assigned
- 2+ years working with customers
- Excellent communication skills, to work within team and customer relations
- Strong customer empathy and the ability to de escalate in emotional situations
- Technical or financial support experience
- Excellent phone etiquette
- Ability to work under pressure in fast-paced environment and prioritize workload
- Comfortable with standard business software (Microsoft Office, Google, etc)
- Solution oriented with the ability to think strategically and creatively in decision making
- Strong work ethic
- Coachable and able to take direction and feedback well, yet being forward thinking to challenge the status quo
- Strong attention to detail
- Bilingual - Fluent in English and Spanish a plus
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0
Customer Support Specialist
32830 Oakland, Florida
$45000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing e-commerce platform, is seeking a proactive and empathetic Customer Support Specialist to manage inquiries and provide exceptional assistance to their user base. This fully remote position requires a deep understanding of customer service best practices and a passion for helping others. You will be the first point of contact for customers experiencing issues with orders, account management, product inquiries, and technical difficulties. Responsibilities include responding to customer inquiries via phone, email, and live chat in a timely and professional manner, troubleshooting common problems, and escalating complex issues to appropriate departments. Maintaining accurate customer records, documenting all interactions, and identifying trends in customer feedback to suggest service improvements are key aspects of this role. The ideal candidate will be highly organized, possess excellent communication skills, and have a natural ability to empathize with and de-escalate customer concerns. Experience with CRM software and helpdesk ticketing systems is a significant advantage. You must be comfortable working independently, managing your time effectively, and maintaining a high level of productivity in a remote environment. A dedicated home office setup with reliable internet connectivity is required. We are looking for individuals who are patient, solution-oriented, and dedicated to providing a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries through various channels (phone, email, chat).
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate unresolved issues to senior support staff or relevant departments.
- Maintain detailed records of customer interactions and transactions.
- Identify and communicate customer feedback and recurring issues to management.
- Contribute to the development of FAQs and support documentation.
- Process returns, exchanges, and refunds as per company policy.
- High school diploma or equivalent; some college coursework preferred.
- 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency in using computer systems and various software applications.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and manage time effectively in a remote setting.
- Customer-centric mindset and a passion for providing excellent service.
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1
Customer Support Specialist
32801 Oakland, Florida
$45000 Annually
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Posted today
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Job Description
Our client, a growing tech company, is looking for a highly responsive and customer-focused Customer Support Specialist to join their dedicated team, supporting clients remotely but based within the Orlando, Florida, US area. This role is essential for providing exceptional technical and non-technical assistance to our users, resolving inquiries efficiently, and ensuring a positive customer experience.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary. This role involves guiding customers through product features, setup, and troubleshooting steps. Maintaining accurate and detailed records of customer interactions, issues, and resolutions in our CRM system is crucial. You will also contribute to the creation and maintenance of knowledge base articles and FAQs to empower customers and internal teams. Identifying recurring issues and providing feedback to product development and quality assurance teams to improve the customer experience will be a key aspect of this position.
The ideal candidate will possess a High School Diploma or equivalent, with a minimum of 2 years of experience in customer service, technical support, or a helpdesk environment. Excellent communication and interpersonal skills are essential, with the ability to explain technical concepts clearly and concisely. Strong problem-solving skills and a patient, empathetic approach to customer interactions are required. Proficiency with CRM software and helpdesk ticketing systems is a plus. The ability to work independently, manage multiple tasks, and maintain a positive attitude in a fast-paced environment is important. Familiarity with our client's product or industry is beneficial. If you are passionate about helping people and thrive in a supportive, remote-friendly environment, we encourage you to apply.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary. This role involves guiding customers through product features, setup, and troubleshooting steps. Maintaining accurate and detailed records of customer interactions, issues, and resolutions in our CRM system is crucial. You will also contribute to the creation and maintenance of knowledge base articles and FAQs to empower customers and internal teams. Identifying recurring issues and providing feedback to product development and quality assurance teams to improve the customer experience will be a key aspect of this position.
The ideal candidate will possess a High School Diploma or equivalent, with a minimum of 2 years of experience in customer service, technical support, or a helpdesk environment. Excellent communication and interpersonal skills are essential, with the ability to explain technical concepts clearly and concisely. Strong problem-solving skills and a patient, empathetic approach to customer interactions are required. Proficiency with CRM software and helpdesk ticketing systems is a plus. The ability to work independently, manage multiple tasks, and maintain a positive attitude in a fast-paced environment is important. Familiarity with our client's product or industry is beneficial. If you are passionate about helping people and thrive in a supportive, remote-friendly environment, we encourage you to apply.
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2
Senior Customer Support Specialist
32801 Oakland, Florida
$65000 Annually
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Posted today
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Job Description
Our client is actively seeking a highly skilled and dedicated Senior Customer Support Specialist to join our fully remote, customer-centric team. In this role, you will be the primary point of contact for our valued customers, providing exceptional technical and service support for our software products. You will handle escalated customer inquiries, troubleshoot complex issues, and provide timely and effective solutions. Responsibilities include responding to customer emails, chat, and phone calls, documenting customer interactions accurately in our CRM system, and identifying trends in customer issues to provide feedback for product improvement. You will also play a key role in creating and updating support documentation, knowledge base articles, and training materials to empower both customers and junior support staff. The ideal candidate possesses excellent communication and interpersonal skills, with a proven ability to explain technical concepts clearly and concisely. A minimum of three years of experience in a customer support role, preferably within the tech industry, is required. Familiarity with CRM software and ticketing systems is essential. You should be a patient, empathetic, and problem-solving oriented individual who thrives in a fast-paced, remote work environment. This is an excellent opportunity to contribute to a positive customer experience and grow your career in a company that values innovation and customer satisfaction. Our remote-first approach ensures you have the tools and support needed to succeed from anywhere.
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3
Remote Customer Support Specialist
32801 Oakland, Florida
$45000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their expanding virtual support team. This is a fully remote position, allowing you to provide exceptional service from the comfort of your home, ideally within the Orlando, Florida area or surrounding regions for occasional team meetups, though not strictly required. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing product information through various channels, including phone, email, and live chat. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You will need to be highly organized, self-motivated, and able to manage your time effectively in a remote work environment. Responsibilities include responding to customer queries promptly and accurately, troubleshooting technical problems, escalating complex issues to appropriate departments, documenting customer interactions, and identifying opportunities to improve the customer experience. You will also be expected to stay up-to-date on product knowledge and company policies. A strong internet connection and a dedicated, quiet workspace are essential for success in this role. We are committed to fostering a supportive and engaging remote work culture, providing ongoing training and opportunities for growth. If you excel at problem-solving and thrive in a customer-centric environment, we encourage you to apply!
Qualifications:
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems, CRM software, and helpdesk platforms.
- Ability to work independently and manage time effectively in a remote setting.
- A quiet, dedicated workspace with a reliable high-speed internet connection.
- Positive attitude and a customer-first mentality.
- Availability to work flexible hours, including evenings and weekends as needed.
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4
Senior Customer Support Specialist
32801 Oakland, Florida
$55000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking an experienced and customer-focused Senior Customer Support Specialist to join their remote support team. This role is vital in providing exceptional assistance and technical support to our valued customers. You will be responsible for resolving customer inquiries, troubleshooting issues, and ensuring a positive customer experience through various channels, including phone, email, and chat. The ideal candidate is patient, empathetic, and possesses strong communication and problem-solving skills, with a proven ability to handle complex customer issues.
Key Responsibilities:
We require a High School Diploma or GED; an Associate's or Bachelor's degree is a plus. A minimum of 3-5 years of experience in customer support or a related technical support role is essential. Excellent verbal and written communication skills are required. Strong problem-solving and analytical skills are a must. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is necessary. The ability to work independently and manage time effectively in a remote environment is crucial. A patient, empathetic, and customer-centric attitude is required. This is a great opportunity to provide remote support and make a significant impact on customer satisfaction.
Key Responsibilities:
- Responding to and resolving customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Troubleshooting and diagnosing software or product-related problems, providing clear solutions.
- Escalating complex issues to appropriate internal teams when necessary and ensuring follow-up.
- Educating customers on product features, functionalities, and best practices.
- Documenting customer interactions, issues, and resolutions in the CRM system.
- Identifying trends in customer issues and providing feedback to product and development teams for improvement.
- Assisting in the training and mentoring of junior support staff.
- Contributing to the development and maintenance of knowledge base articles and FAQs.
- Proactively identifying opportunities to improve the customer support process and customer satisfaction.
- Representing the company professionally and maintaining a high level of customer service.
We require a High School Diploma or GED; an Associate's or Bachelor's degree is a plus. A minimum of 3-5 years of experience in customer support or a related technical support role is essential. Excellent verbal and written communication skills are required. Strong problem-solving and analytical skills are a must. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is necessary. The ability to work independently and manage time effectively in a remote environment is crucial. A patient, empathetic, and customer-centric attitude is required. This is a great opportunity to provide remote support and make a significant impact on customer satisfaction.
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5
Senior Customer Support Specialist
32801 Oakland, Florida
$55000 Annually
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Posted today
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Job Description
A dynamic and customer-focused organization is seeking an experienced Senior Customer Support Specialist to manage its support operations in Orlando, Florida, US . This role requires a dedicated individual who is passionate about providing exceptional customer service and resolving complex technical issues. The Senior Customer Support Specialist will act as a point of escalation for challenging customer inquiries, guide junior support staff, and contribute to the continuous improvement of support processes and knowledge bases. Responsibilities include troubleshooting technical problems, responding to customer inquiries via phone, email, and chat, and documenting customer interactions and solutions. You will also be involved in identifying recurring issues, providing feedback to product development teams, and training new support team members. The ideal candidate will possess outstanding communication and interpersonal skills, with a patient and empathetic approach to customer interactions. A strong technical aptitude and the ability to quickly learn new software and systems are essential. Qualifications include a High School diploma or equivalent, with an Associate's or Bachelor's degree preferred. A minimum of 4 years of experience in customer support or a technical helpdesk role is required. Experience in a customer-facing technical role within the (Industry specific to the fictional company, e.g., SaaS, E-commerce, Telecommunications) sector is highly advantageous. Proficiency in CRM software and ticketing systems is necessary. The ability to manage multiple priorities and work effectively in a fast-paced environment is crucial. This is an excellent opportunity to advance your customer service career and make a tangible difference in customer satisfaction.
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6
Senior Customer Support Specialist
32801 Oakland, Florida
$55000 Annually
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Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Orlando, Florida, US**. This role is pivotal in ensuring exceptional customer satisfaction through efficient problem resolution and proactive engagement. The ideal candidate will possess a deep understanding of customer service best practices, a passion for helping others, and the ability to thrive in a fast-paced environment. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing clear, concise solutions via phone, email, and chat. Your expertise will be crucial in de-escalating challenging situations and maintaining a positive customer experience. Additionally, you will collaborate with cross-functional teams to identify trends, suggest improvements to our client's products and services, and contribute to the development of support documentation and knowledge base articles. This position requires excellent communication and interpersonal skills, a strong attention to detail, and the capability to manage multiple priorities effectively. The successful applicant will also mentor junior support staff and participate in training sessions to enhance team performance. We are looking for someone who can consistently exceed expectations and uphold our client's commitment to service excellence. If you are a dedicated professional with a proven track record in customer support and a desire to make a significant impact, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via multiple channels in a timely and professional manner.
- Diagnose and resolve customer issues, including technical problems, billing inquiries, and product usage questions.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Maintain accurate customer records and document all interactions.
- Proactively identify customer needs and provide solutions to enhance their experience.
- Assist in training and mentoring new customer support representatives.
- Contribute to the creation and updating of support materials and FAQs.
- Analyze customer feedback to identify areas for service improvement.
- Collaborate with sales and technical teams to ensure seamless customer experience.
- Achieve and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Proficiency in CRM software and ticketing systems.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Patience, empathy, and a customer-centric approach.
- Familiarity with (Specific Industry Tools/Software relevant to fictional client) is a plus.
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7
Senior Customer Support Specialist
32801 Oakland, Florida
$21 Hourly
WhatJobs
Posted today
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Job Description
Our client, a leading technology solutions provider, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in the vibrant city of Orlando, Florida, US . This role is crucial in ensuring our customers receive exceptional support and assistance, fostering long-term relationships and driving customer satisfaction. You will be at the forefront of addressing customer inquiries, troubleshooting technical issues, and providing comprehensive solutions across various platforms.
The ideal candidate will possess a deep understanding of customer service principles, excellent communication skills, and a proactive approach to problem-solving. You will be responsible for managing incoming support tickets, escalating complex issues to appropriate departments, and documenting all interactions thoroughly. Furthermore, you will contribute to the continuous improvement of our support processes by identifying trends, suggesting enhancements, and training junior team members.
Key responsibilities include:
Qualifications required include:
Join our client and be part of a growing company that values its employees and offers opportunities for professional development and career advancement in Orlando, Florida, US .
The ideal candidate will possess a deep understanding of customer service principles, excellent communication skills, and a proactive approach to problem-solving. You will be responsible for managing incoming support tickets, escalating complex issues to appropriate departments, and documenting all interactions thoroughly. Furthermore, you will contribute to the continuous improvement of our support processes by identifying trends, suggesting enhancements, and training junior team members.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical hardware and software issues.
- Guiding customers through step-by-step solutions.
- Identifying and escalating UI/UX issues to the development team.
- Maintaining accurate records of customer interactions and resolutions in the CRM system.
- Providing feedback on the efficiency of customer service processes.
- Collaborating with cross-functional teams to ensure customer needs are met.
- Training and mentoring new customer support representatives.
- Developing and updating customer-facing documentation and FAQs.
- Proactively identifying potential customer issues and offering solutions.
Qualifications required include:
- Proven experience as a Customer Support Specialist or in a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to explain technical details clearly to a non-technical audience.
- Patience and a customer-centric attitude.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Experience in the tech industry is a significant plus.
- Ability to work independently and as part of a team.
- Flexibility to work some evenings and weekends as needed.
Join our client and be part of a growing company that values its employees and offers opportunities for professional development and career advancement in Orlando, Florida, US .
Apply Now
8
Senior Customer Support Specialist
32801 Oakland, Florida
$22 Hourly
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Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Orlando, Florida, US**. This role is pivotal in ensuring exceptional customer satisfaction by providing timely, accurate, and empathetic assistance across multiple communication channels, including phone, email, and live chat. The ideal candidate will possess a deep understanding of customer service principles and a proven ability to resolve complex issues efficiently.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Handle escalated customer inquiries and provide effective solutions.
- Train and mentor junior support staff, fostering a culture of continuous improvement.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Monitor customer feedback and identify trends to proactively address potential issues.
- Collaborate with other departments to resolve customer-related problems.
- Analyze support data to identify areas for service improvement and implement best practices.
- Ensure adherence to all company policies and procedures while maintaining a high level of professionalism.
- Contribute to the development of new customer service strategies and initiatives.
- Manage a caseload of customer issues, ensuring all tickets are resolved within established service level agreements (SLAs).
- Conduct regular quality assurance checks on support interactions to maintain service excellence.
- Stay updated with product knowledge and industry best practices.
Qualifications:
- Minimum of 3-5 years of experience in customer support or a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time-management skills.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Demonstrated ability to de-escalate tense situations and maintain composure.
- Experience with ticketing systems such as Zendesk or Salesforce Service Cloud is a plus.
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9