253 Customer Support Specialist jobs in Muse

Join our team as a dedicated Customer Support Specialist for PayPal, where you'll engage positively with customers and colleagues to provide outstanding support. In this role, you'll find opportunities to thrive in a stimulating, fast-paced environment. Enjoy competitive pay and the flexibility of varied schedules while receiving comprehensive training. Collaborate with a supportive team and explore pathways for career advancement.

Key Responsibilities:

• Deliver excellent customer service through effective communication.
• Adapt quickly to changing situations and customer needs.
• Work collaboratively with team members to improve processes and service delivery.
• Stay knowledgeable about PayPal services to assist customers effectively.

If you are passionate about helping others and looking for a job where you can grow, we encourage you to apply!

Join our team as a Bilingual Customer Support Specialist, where you will engage with both wholesale and retail customers to understand their needs, answer questions about our products, and recommend effective solutions. Your role is pivotal in resolving customer concerns and ensuring a high level of client satisfaction while remaining informed about product features and upholding the visual standards of our store.

As a Customer Support Specialist, your responsibilities include:

• Delivering exceptional customer service to achieve sales targets
• Interacting with customers both in-person and over the phone to assess their needs and present tailored product recommendations
• Building trustworthy relationships with wholesale and retail clients
• Processing sales transactions accurately in adherence to company policies
• Meeting challenging sales goals on a monthly, quarterly, and yearly basis
• Maintaining organized work order files and product formulas
• Pulling products from sales floors or the warehouse as needed
• Tinting and mixing products to customer specifications
• Stocking shelves and arranging product displays effectively
• Keeping store equipment and areas clean and operational
• Loading and unloading delivery trucks when necessary
• Assisting with deliveries as required
• Ensuring all assigned areas are well-stocked and presented
• Staying knowledgeable about offered products and discussing options with customers
• Following inventory control procedures
• Identifying and suggesting improvements for sales strategies

The ideal candidate will be at least 18 years old, legally able to work without sponsorship, and proficient in both English and Spanish. A valid driver's license and the ability to lift up to 50 lbs frequently (70 lbs occasionally) are essential.

We encourage those with a high school diploma or GED and at least one year of experience in delivery, retail, or customer service to apply. Prior experience in selling paint, paint-related products, or operating tinting and mixing equipment is a plus.

The individual selected for this role may be expected to work at stores within a 10-mile radius of Store # located at: 448 Home Dr., Pittsburgh, PA.

Customer Support Specialist (Bilingual Vietnamese/English)
Onsite - 6 Month Contract-to-Hire

Oxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Vietnamese and English to join our client's online healthcare team.

Responsibilities

• Answer inbound calls and resolve patient, doctor, and insurer inquiries
• Provide accurate support for healthcare and pharmacy programs; triage when needed
• Document call information and maintain confidentiality of patient data
• Use knowledge base tools and follow company protocols
• Meet performance targets and contribute to improving patient experience
• Stay current on product updates and process changes

• Bilingual fluency in Vietnamese and English (language assessment required)
• High school diploma or GED; Bachelor's degree preferred
• Customer service or inbound call center experience required
• Healthcare or pharmacy background strongly preferred
• Strong verbal/written communication and technical aptitude
• Team-oriented with strong problem-solving skills
• Able to work varied shifts, including rotating Saturdays

Customer Support Specialist (Bilingual Korean/English)
Onsite - 6 Month Contract-to-Hire

Oxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Korean and English to join our client's online healthcare team.

Responsibilities

• Answer inbound calls and resolve patient, doctor, and insurer inquiries
• Provide accurate support for healthcare and pharmacy programs; triage when needed
• Document call information and maintain confidentiality of patient data
• Use knowledge base tools and follow company protocols
• Meet performance targets and contribute to improving patient experience
• Stay current on product updates and process changes

• Bilingual fluency in Korean and English (language assessment required)
• High school diploma or GED; Bachelor's degree preferred
• Customer service or inbound call center experience required
• Healthcare or pharmacy background strongly preferred
• Strong verbal/written communication and technical aptitude
• Team-oriented with strong problem-solving skills
• Able to work varied shifts, including rotating Saturdays

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

• Bilingual Vietnamese required, with strong command of the English language
• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

• Full time position, on-site in Pittsburgh
• Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
• Open for availability for 4 day 10 hour shifts from 10am-8 pm
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

• Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Availability for Monday-Friday : 10AM- 6PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
• OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

• Bilingual Korean required, with strong command of the English language
• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

• Full time position, on-site in Pittsburgh
• Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
• OR open for availability for 4 day 10 hour shifts from 10am-8 pm
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

• Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Availability for Monday-Friday : 10 AM- 6PM, 11 AM- 7PM,12 PM - 8PM OR 1PM- 9PM EST
• OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

• Bilingual Spanish required
• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

• Bilingual Vietnamese required, with strong command of the English language
• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

• Full time position, on-site in Pittsburgh
• Availability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
• OR open for availability for 4 day 10 hour shifts from 10am-8 pm
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking