158 Customer Support Specialist jobs in Santa Clarita

Are you the exceptional Customer Support expert ready to harness AI for your career advancement?

You've excelled in empathetic communication and tackled complex customer issues with ease. However, you're feeling constrained by inflexible policies and the repetitiveness of low-tier tickets. You understand that the future of customer support is about being a strategic problem-solver, and you're eager for the right tools and mission to showcase your potential.

Welcome to your next career opportunity.

We believe outstanding talent deserves exceptional rewards. We support our vision with two exclusive resources: a premium lifestyle and cutting-edge tools needed for success.

Your Reward (The Lifestyle): A highly competitive wage ranging from $18.00 - $24.00/hour, plus up to 10% monthly performance bonus.

Your Toolbox (The Unfair Advantage): While many companies rely on outdated CRMs, we empower you with a modern, AI-driven support system using tools like Shopify and Gorgias/Zendesk. Collaborate with our proprietary AI co-pilot to automate routine inquiries, freeing up your time and resources to craft exceptional customer experiences.

At Puffy, we provide more than just a job; we offer you a pathway to unlocking your full potential:

1. Own the Customer Relationship: You won't just respond to inquiries—you will manage the customer's issue from initial contact to resolution, making your expertise integral to Puffy's award-winning customer experience.
2. Become Our On-Site Brand Champion: With us, you'll face no red tape to stifle your abilities. Enjoy the freedom and advanced tools to handle customer interactions thoughtfully and to protect our brand's reputation.
3. Engineer a Seamless Customer Experience: Your work will directly contribute to our company's success. You'll maintain customer feedback channels, documenting insights that empower our organization to excel.

This role is perfect for you if:

1. You possess 1-2+ years of proven experience as a top-tier customer support expert in a fast-paced, high-pressure environment.
2. You excel in professional communication and can efficiently manage a high volume of inquiries (50+ WPM typing required).
3. You don't just navigate support systems; you design a modern customer experience using platforms like Zendesk, Gorgias, or Freshdesk within an e-commerce framework like Shopify.
4. You are enthusiastic about technology, viewing AI as an enhancement to your abilities, not a replacement.

The Puffy DNA:

We are a team driven by ambition, always striving to outperform competitors, regardless of their stature. Let’s explore what success means to you:

1. Be the Owner: We don’t employ workers; we welcome owners. You will have the autonomy to make decisions and the responsibility to see them through. Anticipate and solve problems proactively, as you are accountable for outcomes—not just tasks.
2. Execute with Urgency: Our mission requires speed and precision. We flourish in a dynamic, high-stakes environment by making informed decisions quickly and acting with purpose to differentiate ourselves.
3. Demand Excellence: We aren’t here for the easy route; we tackle the hard problems others shy away from. You will push the limits of your skills, insisting on high standards for impactful results.
4. Go All-In: When necessary, we come together as one team to achieve critical goals. Committing fully translates to faster growth, greater achievements, and victories that are truly worthwhile.

Here’s What Success Looks Like:

In 12-24 months, you will establish a reputation as a world-class, empathetic, and highly effective customer champion, paving your way toward a senior support or team lead position and becoming an invaluable leader in our LA hub. You will reflect on this as the pivotal moment when your career evolved from a routine support role to an ownership of the customer experience.

The alternative is clear: another year in a position where your potential is limited, and your best ideas go unheard.

Ready to Shape Your Story?

Click "Apply" and take the first step toward your future with us. Our streamlined 3-phase hiring process is tailored for elite talent like you.

Keep an eye on your email—you’ll receive the next steps within one business day to start our process.

Are you the exceptional Customer Support expert ready to harness AI for your career advancement?

You've excelled in empathetic communication and tackled complex customer issues with ease. However, you're feeling constrained by inflexible policies and the repetitiveness of low-tier tickets. You understand that the future of customer support is about being a strategic problem-solver, and you're eager for the right tools and mission to showcase your potential.

Welcome to your next career opportunity.

We believe outstanding talent deserves exceptional rewards. We support our vision with two exclusive resources: a premium lifestyle and cutting-edge tools needed for success.

Your Reward (The Lifestyle): A highly competitive wage ranging from $18.00 - $24.00/hour, plus up to 10% monthly performance bonus.

Your Toolbox (The Unfair Advantage): While many companies rely on outdated CRMs, we empower you with a modern, AI-driven support system using tools like Shopify and Gorgias/Zendesk. Collaborate with our proprietary AI co-pilot to automate routine inquiries, freeing up your time and resources to craft exceptional customer experiences.

At Puffy, we provide more than just a job; we offer you a pathway to unlocking your full potential:

1. Own the Customer Relationship: You won't just respond to inquiries—you will manage the customer's issue from initial contact to resolution, making your expertise integral to Puffy's award-winning customer experience.
2. Become Our On-Site Brand Champion: With us, you'll face no red tape to stifle your abilities. Enjoy the freedom and advanced tools to handle customer interactions thoughtfully and to protect our brand's reputation.
3. Engineer a Seamless Customer Experience: Your work will directly contribute to our company's success. You'll maintain customer feedback channels, documenting insights that empower our organization to excel.

This role is perfect for you if:

1. You possess 1-2+ years of proven experience as a top-tier customer support expert in a fast-paced, high-pressure environment.
2. You excel in professional communication and can efficiently manage a high volume of inquiries (50+ WPM typing required).
3. You don't just navigate support systems; you design a modern customer experience using platforms like Zendesk, Gorgias, or Freshdesk within an e-commerce framework like Shopify.
4. You are enthusiastic about technology, viewing AI as an enhancement to your abilities, not a replacement.

The Puffy DNA:

We are a team driven by ambition, always striving to outperform competitors, regardless of their stature. Let’s explore what success means to you:

1. Be the Owner: We don’t employ workers; we welcome owners. You will have the autonomy to make decisions and the responsibility to see them through. Anticipate and solve problems proactively, as you are accountable for outcomes—not just tasks.
2. Execute with Urgency: Our mission requires speed and precision. We flourish in a dynamic, high-stakes environment by making informed decisions quickly and acting with purpose to differentiate ourselves.
3. Demand Excellence: We aren’t here for the easy route; we tackle the hard problems others shy away from. You will push the limits of your skills, insisting on high standards for impactful results.
4. Go All-In: When necessary, we come together as one team to achieve critical goals. Committing fully translates to faster growth, greater achievements, and victories that are truly worthwhile.

Here’s What Success Looks Like:

In 12-24 months, you will establish a reputation as a world-class, empathetic, and highly effective customer champion, paving your way toward a senior support or team lead position and becoming an invaluable leader in our LA hub. You will reflect on this as the pivotal moment when your career evolved from a routine support role to an ownership of the customer experience.

The alternative is clear: another year in a position where your potential is limited, and your best ideas go unheard.

Ready to Shape Your Story?

Click "Apply" and take the first step toward your future with us. Our streamlined 3-phase hiring process is tailored for elite talent like you.

Keep an eye on your email—you’ll receive the next steps within one business day to start our process.

Support Customer Care Specialist II

ABOUT VITU

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

GENERAL DESCRIPTION

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Vitu. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. 

SPECIFIC RESPONSIBILITIES

• Handle routine customer questions relating to product usage.

• Provide technical support on issues through to resolution.

• Maintains expert-level knowledge of (Business Unit) processes and procedures.

• Accurately log all customer information in the CRM tool.

• Facilitate communication to other departments as needed to resolve client concerns.

• Communicate with key stakeholders to identify and resolve inquiries.
  Provide proper follow- up to ensure customer is kept apprised of the issue status.
   

TRAVEL REQUIRED

• No travel required
   

SCHEDULE

• 7:00 AM - 3:30 PM PST
   

REQUIRED QUALIFICATIONS

• High School Diploma/GED 

• 5 years' experience

• Ability to troubleshoot and document issues related to system performance and functionality. 

• Excellent communication skills (Verbal and Written)

• Strong problem-solving/troubleshooting skills 

• Strong interpersonal skills and attention to detail

• Ability to accommodate extended hours, flexible work schedule, and work overtime as needed,  including weekend hours

• Ability to work independently as a team to deliver on individual and business goals
   

PREFERRED QUALIFICATIONS

• Displays strong dependability and reliability.

• Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.

• CRM case logging/Salesforce experience

• Experience with interaction distribution systems such as Genesys Pure Cloud.

• Automotive industry knowledge.
   

MINIMUM REQUIREMENTS

• High School Diploma/GED and generally 5 years' experience
   

PAY SCALE

• Hourly Rate of $15.86 - $23.75 

Required Qualifications: 

• 5 years’ experience in technical customer care, information technology, or client services.

• Excellent oral and written communication skills

• Attention to detail and the ability to adapt to change

• Knowledge of various computer applications, including experience with business support applications

• Customer service oriented and professional with customers

• Experience working in a team environment and assisting others as applicable

• Must be flexible to work any shift during business hours and overtime as needed

• Ability to multi-task and juggle competing customer priorities

• Able to sit for prolonged periods in a contact center environment

• Able to effectively enter data in multiple systems accurately and consistently

• Able to engage with users meaningfully, respectfully, tactfully, and with a sense of urgency.

Preferred Qualifications: 

• Certification in one or more areas of brand-specific specialization (if applicable)

• Proficiency in technical writing techniques, which include process documentation, software release notes, product documentation, and e-learning content.

• Excellent telephone, verbal, and written communication skills.

• Attention to detail and ability to maintain a high degree of accuracy.

Minimum Requirements: 

• High School Diploma/GED and 5+ years of relevant experience in technical customer care, information technology, or client services.

• (Bachelors, Masters, or PhD and 3 + years of relevant experience within technical customer care. Without diploma or degree 7 + years of experience)

Support Customer Care Specialist II

ABOUT VITU

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

GENERAL DESCRIPTION

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Vitu. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. 

SPECIFIC RESPONSIBILITIES

• Handle routine customer questions relating to product usage.

• Provide technical support on issues through to resolution.

• Maintains expert-level knowledge of (Business Unit) processes and procedures.

• Accurately log all customer information in the CRM tool.

• Facilitate communication to other departments as needed to resolve client concerns.

• Communicate with key stakeholders to identify and resolve inquiries.
  Provide proper follow- up to ensure customer is kept apprised of the issue status.
   

TRAVEL REQUIRED

• No travel required

SCHEDULE

• 7:00 AM - 3:30 PM PST
   

REQUIRED QUALIFICATIONS

• High School Diploma/GED 

• 5 years' experience

• Ability to troubleshoot and document issues related to system performance and functionality. 

• Excellent communication skills (Verbal and Written)

• Strong problem-solving/troubleshooting skills 

• Strong interpersonal skills and attention to detail

• Ability to accommodate extended hours, flexible work schedule, and work overtime as needed,  including weekend hours

• Ability to work independently as a team to deliver on individual and business goals
   

PREFERRED QUALIFICATIONS

• Displays strong dependability and reliability.

• Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.

• CRM case logging/Salesforce experience

• Experience with interaction distribution systems such as Genesys Pure Cloud.

• Automotive industry knowledge.
   

MINIMUM REQUIREMENTS

• High School Diploma/GED and generally 5 years' experience
   

PAY SCALE

• Hourly Rate of $15.86 - $23.75 

A Career at HARMAN Lifestyle

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

As the Technical Support Engineer, you will provide technical support to consultants, contractors, and end-users with product and troubleshooting information relevant to the Harman Professional brands.

What You Will Do

• Provide high-level technical expertise to both Internal and External customers.
• Create digital customer self-help materials for Audio brands.
• Make design recommendations to internal and external stakeholders on best practices and the correct utilization of Harman Professional equipment.
• Log product problems within the HAR Customer Relationship Mgmt. (CRM) System and escalate to Mgmt. & Engineering teams when appropriate.
• Attempt to resolve customer issues while products are still in the field, eliminating the need for a product return or exchange.
• Exercise judgment within defined practices and policies in selecting the best methods and /or techniques for solving problems and obtaining solutions for the customer.
• Issue repair authorizations and advanced replacement requests when necessary.
• When required, help with spare parts identification.
• Work with customers and sales partners to identify and arrange customers' training needs.
• Research and create product comparison sheets for sales reps and internal customers
• Physical Demands: must occasionally lift/move up to 40 lbs.
• Occasional gear maintenance and setup, including cleaning.

What You Need

• Strong knowledge of audio principles.
• Minimum 5 years' experience in the professional audio industry
• Live Music/Lighting Production Experience
• Extensive knowledge of the company and competitors' Audio products.
• Experience with Home Studio Products and Techniques.

What is Nice to Have

• Associate's degree in a related field.
• Proven interpersonal and written communication skills.
• Experience using Adobe Creative Suite - After Effects, Premiere, and Photoshop
• Strong computer skills using Microsoft Operating System, Office products, and MAC OS X.
• Extensive knowledge of the company and competitors, Lighting products

What Makes You Eligible

• Willingness to travel up to 30%.
• Willingness to work in an office located in Northridge, CA
• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• An inclusive and diverse work environment that fosters and encourages professional and personal development

.

#LI-DP2

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• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates the listening experience

• Provide high-level technical expertise to both Internal and External customers.
• Create digital customer self-help materials for Audio brands.
• Make design recommendations to internal and external stakeholders on best practices and the correct utilization of Harman Professional equipment.
• Log product problems within the HAR Customer Relationship Mgmt. (CRM) System and escalate to Mgmt. & Engineering teams when appropriate.
• Attempt to resolve customer issues while products are still in the field, eliminating the need for a product return or exchange.
• Exercise judgment within defined practices and policies in selecting the best methods and /or techniques for solving problems and obtaining solutions for the customer.
• Issue repair authorizations and advanced replacement requests when necessary.
• When required, help with spare parts identification.
• Work with customers and sales partners to identify and arrange customers' training needs.
• Research and create product comparison sheets for sales reps and internal customers
• Physical Demands: must occasionally lift/move up to 40 lbs.
• Occasional gear maintenance and setup, including cleaning.

• Strong knowledge of audio principles.
• Minimum 5 years' experience in the professional audio industry
• Live Music/Lighting Production Experience
• Extensive knowledge of the company and competitors' Audio products.
• Experience with Home Studio Products and Techniques.

• Associate's degree in a related field.
• Proven interpersonal and written communication skills.
• Experience using Adobe Creative Suite - After Effects, Premiere, and Photoshop
• Strong computer skills using Microsoft Operating System, Office products, and MAC OS X.
• Extensive knowledge of the company and competitors, Lighting products

• Willingness to travel up to 30%.
• Willingness to work in an office located in Northridge, CA
• Successfully complete a background investigation and drug screen as a condition of employment

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• An inclusive and diverse work environment that fosters and encourages professional and personal development

• Expert user Support for Apple devices and Mac laptops (MacOS and iOS)
• Deskside support for approximately 100 internal users
• Remote support for approximately 50 offsite users (local and global offices) via phone or remote assistance
• Assist with onboarding new users, configuring Apple devices, and integrating them into company systems.
• Setup iPhones and Mac Outlook to synchronize to M365 Exchange
• Provide support with various Apple devices (iPhones/iPad/Apple watch)
• Install, configure, troubleshoot and customize M365 Outlook for Mac per user's preferences
• Track and monitor existing and potential computer problems. Analyze, research, and assist with resolving technical problems with software and hardware
• Maintains hardware and software asset library for the IT department
• Manage multiple helpdesk requests for assistance concerning desktop, laptop, printer, and other computer-related problems
• Provide training to end-users on the effective use of Apple products and software, helping them maximize productivity.
• Take ownership of tasks and follow through to ensure complete resolution
• Develop desktop procedures and training guides

• Network Administration/Engineering Duties
• User/Group Administration tasks including adding new users, groups, and rights using Active Directory for Mac laptops using Jamf
• Administer and configure enterprise-level Apple services (e.g., Apple Business Manager, Apple School Manager).
• Develop and maintain device imaging and provisioning processes to streamline new device setup.
• Microsoft 365 E-mail Support including add/remove users, distribution list, and archiving of e-mails
• Regular monitoring/response on cybersecurity alerts/notifications
• Support and troubleshoot VPN for Mac client issues
• Maintain Mac Network Printing. This includes basic queue administration, monitoring of traffic, and addition/deletion of print queues as needed
• Assist in installing/configuring wireless network solutions
• Preliminary support functions in internal web application
• Assist IT Manager in various network administration and monitoring activities

• Apple Certification - ACMT or similar, desired
• Four-year college degree in Computer Science and/or MCTS/A+ or equivalent certification with a minimum of 4 years of experience
• 5+ years of experience as an Apple specialist desktop support role supporting iOS devices
• 5+ years in supporting Mac computers in a networked environment
• 3+ years of Microsoft/Office 365 and above and Microsoft Azure/Active Directory experience
• Knowledge of Windows Server 2012/2016 OS interoperability with Mac computers
• Expert Desktop support skills with emphasis in MAC OS X operating systems
• Deep knowledge of macOS, iOS, Apple hardware, and associated software applications (e.g., Keynote, Pages, Numbers, etc.)
• Proven experience with Apple enterprise technologies, such as Apple Business Manager and mobile device management (MDM) solutions (e.g., Jamf)
• Strong understanding of TCP/IP and troubleshooting internet connectivity
• Understanding of DNS services
• Ability to install, upgrade, and troubleshoot Mac hardware
• Knowledge of Helpdesk tools for tracking issues and resolution
• Proficient knowledge of Microsoft Office 365 products
• Exceptional troubleshooting skills, with a demonstrated ability to diagnose and resolve complex hardware and software issues
• Strong Customer Service Support skills with various levels of business users
• Ability to work in dynamic, fast-paced environment
• Strong collaboration skills to work in a team environment
• Possess the ability to interact with employees at all levels of the organization
• Excellent oral and written communication skills
• Attention to detail and organizational skills
• Sets high personal standards of performance
• Able to work with minimal supervision
• Flexible, willing, and able to do many different tasks - often changing assignments and priorities on short notice
• Able to work flexible hours and be available for on-call support, including occasional weekends and overtime
• Willing to occasionally travel overnight for work and/or training
• Able to lift 50 lbs.