338 Customer Support Specialist jobs in Shepherdsville
Customer Support Specialist
42701 Elizabethtown, Kentucky
Cecilian Bank
Posted 5 days ago
Job Viewed
Job Description
Job Title: Customer Support Specialist
Reports to: Deposit Operations Officer
Status: Full-Time, Non-Exempt
Department: Customer Support
JOB SUMMARY: Research customer problems and perform a variety of customer support clerical duties. Maintain all aspects of debit cards, credit cards, ATM cards, ACH items, wire transfers, and internet banking. Responsibilities include the proper setup and maintenance of customer records and accounts, following established processes to ensure regulatory compliance and to provide exceptional customer service to internal and external customers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
In order to successfully perform the essential functions of this position:
EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED
Reports to: Deposit Operations Officer
Status: Full-Time, Non-Exempt
Department: Customer Support
JOB SUMMARY: Research customer problems and perform a variety of customer support clerical duties. Maintain all aspects of debit cards, credit cards, ATM cards, ACH items, wire transfers, and internet banking. Responsibilities include the proper setup and maintenance of customer records and accounts, following established processes to ensure regulatory compliance and to provide exceptional customer service to internal and external customers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Process Non-Sufficient Fund (NSF) items, including incoming and outgoing checks
- Check and verify exception items.
- Verify signatures on cashier's checks, money orders, and certificates of deposit (CDs)
- Perform routine morning procedures for proofing and sorting.
- Responsible for ordering and maintaining supplies needed by Customer Support department.
- Perform file maintenance to update customer and account records
- Process cash letter adjustments when necessary
- Perform account research for customers and bank.
- Balance the Demand Deposit Account (DDA) totals, savings totals, 9's account, and safety deposit boxes.
- Verify proof transit total from previous day
- Verify file maintenance reports, new account reports, zero-balance reports and closed accounts reports for DDA and savings accounts from the previous day
- Utilize image EIP program to work unpostables, exceptions, and incoming or outgoing returns.
- Conduct teller drawer balancing for all locations.
- Change status on closed DDA and savings accounts in document retention system
- Add, change, or remove overdraft protection per established procedures
- Add, change, or close automatic transfers per established procedures
- Executive View - review Duplicate items
- Oversee and track undeliverable customer mail
- Review the FR-2900 report on a weekly basis
- Enter stop payments and holds on customer accounts in the core processing system
- Work through Deceased Customer procedures for deceased customers.
- Balance Cashiers, Official, Interest, and Expense checks in reconciliation feature of core processing system
- Order all debit, credit and ATM cards for bank customers, including approving and denying applications (by contacting CSR's, managers, etc.) and prepare and mail all customer card request denial letters.
- Perform routine maintenance to card records, including name and address changes, withdrawal limit changes, and activation, restriction and closure of all cards (to include notification of customer)
- Maintain reports and logs for cards mailed to the bank and blank card stock
- Scan all debit, credit and ATM card applications into the document retention system and maintaining card statuses as active, closed or denied.
- Maintain the exception general ledger account and review the exception list with other customer support team members
- Review and balance a variety of reports from bank report-viewing system on a daily basis
- Process and balance daily credit card payments.
- Work with Security Officer on possible fraud accounts.
- Prepare monthly and quarterly reports for Senior Management and Board of Directors.
- Promote growth of bank's internet banking customers and accounts to include determining the electronic services customer's desire. Look for ways to improve and better serve internal and external internet banking customers.
- Maintain and provide support on bank's website including enrollment, bill pay, online statements and Smart Money program.
- Process ACH exceptions report for returns, corrections, Death Notification Entries (DNEs) and pre-notes.
- Process incoming and outgoing wires
- Monitor and respond to internet banking messages in a friendly and efficient manner.
- Answer questions daily from customers and other bank employees, including any necessary training to ensure employees and customers have working knowledge of E-banking processes.
- Provide exceptional customer service through all means of communication.
- Answer in a timely and courteous manner internal and external telephone calls coming into the department
- Comply with and assist others in complying with all relevant laws, regulations and policies.
- Compliance with Bank Secrecy Act regulations as it pertains to the functions of this position
- Respond to customers in the Live Chat program
- Process deposits in the Image Deposit ATMs and Mobile Deposit applications.
- Complete account verifications forms when received
- Collect on foreign items as needed
- Occasional external customer visits to promote, set-up and train on Cash Management and/or Merchant Card Services
- Responsible for maintaining individual P.E.P. monthly.
- Assist the bank in efforts to obtain and retain customers
- Conduct duties and responsibilities in a manner that supports the bank's profitability goals, including helping the bank not to lose money and helping the bank save money by improving job processes and achieving operational excellence
- Adequate cross training of all job duties have been considered.
- Other duties as assigned by Management
- Knowledge of banking laws and regulations as they pertain to this position
- Knowledge of core processing system
- Working knowledge of Microsoft Office products and effective computer skills
- Ability to deal continuously with confidential information and to work under deadlines
- Strong organizational skills and accuracy
- Self-starter and have the ability to research and stay current on banking laws
- Ability to read and interpret documents such as policy and procedure manuals
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Good oral, written and human relations skills.
- Good attention to detail and ability to deal tactfully with customers, both external and internal.
In order to successfully perform the essential functions of this position:
- The employee is regularly required to talk or hear. The employee frequently is required to walk; stand; sit; and use hands to finger, handle, or feel and reach with hands and arms to lift and/or move up to 20 pounds. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
- Some travel is expected in this position
- High school diploma or general education degree (GED) required
- Prior bank operations experience preferred
EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED
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0
Customer Support Specialist
40201 Louisville, Kentucky
LHH
Posted 9 days ago
Job Viewed
Job Description
LHH is partnering with our client to find enthusiastic Customer Support Specialists to join their team during a busy business season. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. This position will sit onsite to start in Louisville, KY and then will shift to hybrid once performance has been proven. This position can also turn permanent based on performance.
Why You'll Love This Role
- Opportunity to grow into a permanent position with career advancement
- Supportive team environment with comprehensive training
- Very positive work culture
- Make a meaningful impact by helping customers with their healthcare needs
What You'll Do
- Handle inbound calls to assist customers with renewals and general inquiries
- Provide accurate information on products, pricing, and availability
- Collaborate with internal teams to resolve customer issues
- Perform data entry and maintain accurate records across platforms
What We're Looking For
- At least 1 year of customer service experience preferred (call center, retail, or face-to-face service all welcome)
- Positive, upbeat, and empathetic with a passion for helping others
- Strong verbal and written communication, excellent phone etiquette, and the ability to multitask and prioritize effectively
- Willingness to work onsite initially, with the potential to transition to a hybrid schedule once established
Schedule: Training is 8:30AM-5PM, beyond training they have shifts starting as early as 8AM and as late as 11:30AM each for 8 hours.
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1
Journeyman Customer Support Professional (IT Specialist)
40287 Louisville, Kentucky
GovCIO
Posted 1 day ago
Job Viewed
Job Description
**Overview**
GovCIO is hiring for a Journeyman Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Arlington, Virginia and will be a fully onsite position.
**Responsibilities**
+ Provide outstanding support desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
+ Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
+ Install software patches, updates, and upgrades, including remote server and workstation administrations.
+ Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.
+ Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
+ Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.
**Qualifications**
+ High School with 0 - 3 years IT customer support (or commensurate experience)
+ Secret clearance with ability to obtain and keep DEA suitability
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $53,770.00 - USD $72,000.00 /Yr.
Submit a referral to this job ( _US-KY-Louisville_
**ID** _2024-4963_
**Category** _Administrative Services/Customer Support_
**Position Type** _Full-Time_
GovCIO is hiring for a Journeyman Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Arlington, Virginia and will be a fully onsite position.
**Responsibilities**
+ Provide outstanding support desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
+ Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
+ Install software patches, updates, and upgrades, including remote server and workstation administrations.
+ Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.
+ Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
+ Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.
**Qualifications**
+ High School with 0 - 3 years IT customer support (or commensurate experience)
+ Secret clearance with ability to obtain and keep DEA suitability
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $53,770.00 - USD $72,000.00 /Yr.
Submit a referral to this job ( _US-KY-Louisville_
**ID** _2024-4963_
**Category** _Administrative Services/Customer Support_
**Position Type** _Full-Time_
View Now
2
Customer Service Support
40201 Louisville, Kentucky
USA Jobs
Posted today
Job Viewed
Job Description
Benefit Clerk
Taking 30-40 inbound calls a day in a queue.
Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
Pinpoints needs for modification or changes in program design and administrative procedures.
Records employee enrollment in benefits.
Explains and interprets more complex aspects of company insurance programs to employees and dependents.
Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Skills & Qualifications
Must have a 1 year Customer Service experience (In-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)
Computer Skills (must be able to navigate Microsoft Office, work through multiple tabs, understand Webex)
Job tenure is heavily factored into hiring decision
Benefits knowledge (nice to have)
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Aug 13, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
3
Customer Service Support
40287 Louisville, Kentucky
TEKsystems
Posted today
Job Viewed
Job Description
Description
+ Taking 30-40 inbound calls a day in a queue.
+ Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
+ Pinpoints needs for modification or changes in program design and administrative procedures.
+ Records employee enrollment in benefits.
+ Explains and interprets more complex aspects of company insurance programs to employees and dependents.
+ Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Skills & Qualifications
+ Must have a 1 year Customer Service experience (In-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)
+ Computer Skills (must be able to navigate Microsoft Office, work through multiple tabs, understand Webex)
+ Job tenure is heavily factored into hiring decision
+ Benefits knowledge (nice to have)
Experience Level
+ Entry Level
#priorityeast
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
+ Taking 30-40 inbound calls a day in a queue.
+ Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
+ Pinpoints needs for modification or changes in program design and administrative procedures.
+ Records employee enrollment in benefits.
+ Explains and interprets more complex aspects of company insurance programs to employees and dependents.
+ Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Skills & Qualifications
+ Must have a 1 year Customer Service experience (In-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)
+ Computer Skills (must be able to navigate Microsoft Office, work through multiple tabs, understand Webex)
+ Job tenure is heavily factored into hiring decision
+ Benefits knowledge (nice to have)
Experience Level
+ Entry Level
#priorityeast
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
4
Customer Service Support
40287 Louisville, Kentucky
TEKsystems
Posted today
Job Viewed
Job Description
Description
+ Taking 30-40 inbound calls a day in a queue.
+ Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
+ Pinpoints needs for modification or changes in program design and administrative procedures.
+ Records employee enrollment in benefits.
+ Explains and interprets more complex aspects of company insurance programs to employees and dependents.
+ Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Skills & Qualifications
+ Must have a 1 year Customer Service experience (In-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)
+ Computer Skills (must be able to navigate Microsoft Office, work through multiple tabs, understand Webex)
+ Job tenure is heavily factored into hiring decision
+ Benefits knowledge (nice to have)
Experience Level
+ Entry Level
#priorityeast
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
+ Taking 30-40 inbound calls a day in a queue.
+ Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
+ Pinpoints needs for modification or changes in program design and administrative procedures.
+ Records employee enrollment in benefits.
+ Explains and interprets more complex aspects of company insurance programs to employees and dependents.
+ Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Skills & Qualifications
+ Must have a 1 year Customer Service experience (In-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)
+ Computer Skills (must be able to navigate Microsoft Office, work through multiple tabs, understand Webex)
+ Job tenure is heavily factored into hiring decision
+ Benefits knowledge (nice to have)
Experience Level
+ Entry Level
#priorityeast
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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