246 Customer Support Specialist jobs in Shepherdsville

LHH is partnering with our client to find enthusiastic Customer Support Specialists to join their team during a busy business season. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. This position will sit onsite to start in Louisville, KY and then will shift to hybrid once performance has been proven. This position can also turn permanent based on performance.

Why You'll Love This Role

• Opportunity to grow into a permanent position with career advancement
• Supportive team environment with comprehensive training
• Very positive work culture
• Make a meaningful impact by helping customers with their healthcare needs

What You'll Do

• Handle inbound calls to assist customers with renewals and general inquiries
• Provide accurate information on products, pricing, and availability
• Collaborate with internal teams to resolve customer issues
• Perform data entry and maintain accurate records across platforms

What We're Looking For

• At least 1 year of customer service experience preferred (call center, retail, or face-to-face service all welcome)
• Positive, upbeat, and empathetic with a passion for helping others
• Strong verbal and written communication, excellent phone etiquette, and the ability to multitask and prioritize effectively
• Willingness to work onsite initially, with the potential to transition to a hybrid schedule once established

Schedule: Training is 8:30AM-5PM, beyond training they have shifts starting as early as 8AM and as late as 11:30AM each for 8 hours.

Healthcare Customer Support Specialist

Location: On-site in Winchester, KY

Hourly Base Pay: $15.00 plus a $00 new hire bonus and up to 2,400+ in other potential bonuses!

Schedule: Limited-Service Full-Time schedules available

Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with the recruiter.

Join our team and make a real difference in the lives of individuals navigating crucial healthcare decisions. Maximus is seeking dependable and compassionate Customer Support Specialists (CSS) ready to deliver exceptional service.

You will receive comprehensive, paid training that equips you with the skills necessary to excel from day one, allowing you to confidently support those who need assistance in understanding and accessing healthcare programs.

Pay & Benefits

• Competitive Compensation: 15.00/hr. base pay + 10% shift differential for evening shifts.
• 500 new hire bonus and potential for up to 2,400+ in bonus opportunities, which include training completion and referrals.
• Comprehensive Insurance Coverage: Company-paid medical coverage.
• Tuition Reimbursement: Support for your ongoing education and professional development.
• Future Planning: 401(k) with company match.
• Paid Time Off Package: Includes sick leave and 11 paid holidays.
• Maximus Wellness Support: Employee Assistance Program, wellness resources, and employee discount programs.
• Work/Life Balance Support: Flexible schedules to fit your lifestyle.
• Career Growth: Access to a supportive environment with promotional opportunities.
• Meaningful Work: This role involves no cold calls, sales, or collections!

Eligibility requirements apply; ask your recruiter for more details.

Essential Duties and Responsibilities:

• Provide customer service for routine inquiries and issues across various channels (telephone, email, web chats, or written correspondence).
• Utilize a computerized system for tracking information and troubleshooting.
• Respond to customer inquiries in a courteous manner, using pre-scripted responses.
• Complete basic call logs related to phone inquiries.
• Maintain an up-to-date knowledge of client regulations and policies.
• Collaborate and provide feedback on call trends, processes, and training.

Minimum Requirements:

• High School diploma or equivalent with at least 6 months of customer service experience.
• Excellent communication skills in English, both spoken and written.
• Exceptional interpersonal skills with the ability to manage multiple tasks.
• Able to work as part of a team and meet deadlines.
• Participation in internal training is mandatory.
• Willingness to work overtime and on scheduled holidays.
• On-site presence is essential for effective collaboration.

EEO Statement: Maximus is an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other protected characteristics.

Accommodations: Reasonable accommodations are provided for those needing assistance throughout the employment process due to disabilities or medical conditions.

LHH is partnering with our client to find enthusiastic Customer Support Specialists to join their team during a busy business season. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. This position will sit onsite to start in Louisville, KY and then will shift to hybrid once performance has been proven. This position can also turn permanent based on performance.

Why Youll Love This Role

• Opportunity to grow into a permanent position with career advancement
• Supportive team environment with comprehensive training
• Very positive work culture
• Make a meaningful impact by helping customers with their healthcare needs

What Youll Do

• Handle inbound calls to assist customers with renewals and general inquiries
• Provide accurate information on products, pricing, and availability
• Collaborate with internal teams to resolve customer issues
• Perform data entry and maintain accurate records across platforms

What Were Looking For

• At least 1 year of customer service experience preferred (call center, retail, or face-to-face service all welcome)
• Positive, upbeat, and empathetic with a passion for helping others
• Strong verbal and written communication, excellent phone etiquette, and the ability to multitask and prioritize effectively
• Willingness to work onsite initially, with the potential to transition to a hybrid schedule once established

Schedule: Training is 8:30AM-5PM, beyond training they have shifts starting as early as 8AM and as late as 11:30AM each for 8 hours.

Advance Your Career with Sagility
Sagility is a global frontrunner in business process management, dedicated to improving the member and patient experience. By integrating innovative technology with extensive healthcare expertise, we ensure outstanding results for our clients.

Join a Team That S.O.A.R.s!

• S Spark Curiosity
• O One Team, One Direction
• A Action for Results
• R Right by Right Purpose

We are eager to shape careers and are currently looking for Remote Customer Support Specialists to join our call center team. You’ll be the vital human connection that elevates our service quality.

Benefits You Will Enjoy:

• Competitive pay: $11.00 to $4.00/hour (bilingual representatives: 15.00/hour).
• Performance-based incentives.
• Comprehensive training in a state-of-the-art virtual training environment.
• Health coverage available after 90 days.
• Programs focusing on employee wellness and engagement.
• Opportunities for career advancement: 90% of our leaders started as Customer Support Specialists.

Your Role:

• Handle incoming calls with promptness and professionalism.
• Research and deliver effective resolutions to customer inquiries.
• Accurately document call details for future reference.
• Communicate with empathy and diplomacy using clear and professional language.
• Achieve team goals for quality and customer satisfaction daily.

What You Bring to the Table:

• A commitment to excellence and a positive attitude.
• Strong communication and interpersonal abilities.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficiency in using various computer applications.
• A desire to exceed customer expectations and advance your career.
• Previous experience in healthcare is a plus.
• At least 1 year of experience in a call center is required.

Job Requirements:

• Must be at least 18 years old.
• High School Diploma or equivalent.
• At least 1 year in a single job, ideally in customer service.
• Reliable attendance without absences in the first 90 days.
• Typing speed of at least 25 WPM.
• Stable, hardwired internet connection with a minimum of 5 Mbps upload and 10 Mbps download speeds.
• A secure, private workspace at home.
• Flexible availability, including weekends.

Additional Perks:

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

Take the first step toward a rewarding career.

Join Sagility today and make a positive impact!

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Kentucky (EST) United States of America

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

The Customer Support Specialist is responsible for assisting with the operational support and customer service components of the API client requirements, by working with the client to achieve acceptable outcomes.
This collaboration includes all necessary internal departments as well as outside parties to eliminate operational challenges involving clients, hotels and transportation.

This is an overnight shift: Monday through Thursday 11:00pm - 9:00am.

Essential Duties and Responsibilities

• Learn and maintain API procedures for work methodology, reservations systems and ACES. Complete Operations Agent certification process.
• Process all client requests received by API Operations department via phone, email, fax or through the API systems.
• Assess all client requirements in order of priority. Ensure hotel and transportation requests are completed.
• Build and maintain business relationship with clients by providing prompt and accurate service.
• Alert the correct hierarchy of critical issue(s), which may require management involvement for resolution for client and/or API.
• Negotiate with vendors (Hotels, Ground Transportation, others) to best support the client and API.
• Resolve client disagreements in a professional manner. Present facts to support solutions.
• Ability to work within a team environment or work independently.
• Punctual and respectful of agreed working hours.
• Other duties as assigned to assist API in achieving its operational goals and objectives.

• Excellent understanding of reservation systems, hotel room blocks/allotments, rate structure, payment forms, and booking processes required.
• Strong computer skills and working experience with airline and/or hotel reservations systems is a plus.
• Working knowledge of EXCEL, Word, Outlook and Internet research is required.
• Knowledge of Ground Transportation reservations.
• Knowledge of Hotels as a product: hotel chains, categories, and locations.
• Strong time management, to ensure that work is delivered on time.
• The ability to prioritize the work provided by others in terms of importance, is imperative to this position
• Demonstrate strong communication skills; must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written). In addition, the ability to listen actively is highly important for this job as well
• Must have an interest and ability in serving others.
• Possess outstanding relationship management and customer service orientation skills
• This is a full-time position requiring team members to be flexible to work morning, mid-day, evening and overnight shifts. Advanced notice provided and flexibility to work a varied schedule is necessary. Weekends and overtime required.

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00