1368 Customer Support Specialists jobs in Inglewood
Customer Support Specialist
Posted today
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Job Description
As a Customer Support Specialist, you will play a crucial role in assisting our valued customers while enjoying a flexible work environment. Your responsibilities will include:
- Responding to customer inquiries through various channels such as phone, chat, and email.
- Troubleshooting basic issues and providing effective solutions.
- Documenting customer interactions and updating accounts accurately.
- Preparing quotes and processing customer orders efficiently.
- Researching leads and identifying potential new opportunities.
- Generating new sales proactively.
- Learning the complete range of our products and services to serve customers effectively.
- Collaborating with the warehouse team to resolve shipping issues promptly.
- Coordinating with the finance department to provide accurate billing and documentation.
- Effectively managing relationships with customers in various time zones.
- Preparing client quotes, proposals, and engaging presentations.
- Maintaining high levels of detail and accuracy in all communications.
- Multitasking and prioritizing tasks to meet deadlines efficiently.
- Providing timely customer feedback and resolving issues swiftly.
- Submitting regular activity reports to track performance.
- Demonstrating strong computer skills and familiarity with MS Windows.
- Exhibiting dynamic project management and collaboration abilities.
- Committing to delivering all projects on schedule.
Note: Duties and responsibilities may change based on the evolving needs of the business.
Customer Support Specialist
Posted 12 days ago
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Job Description
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
We are looking for a Customer Support Specialist who is passionate about delivering exceptional customer experiences while actively contributing to the ongoing improvement of our processes. In this role, you won't just follow procedures-you'll help shape them. As a key liaison between our departments, you'll play a vital role in ensuring customer satisfaction through phone, email, and live chat support while keeping our operations running smoothly.
There are no boring days here! We are constantly finding new ways to improve, and we want someone who is eager to grow with us. If you thrive in a fast-paced environment, love problem-solving, and enjoy collaborating to make things better every day, this is the perfect opportunity for you.
Key Responsibilities
- Customer Interaction: Communicate professionally and efficiently with customers via phone, email, and live chat.
- Order Management: Accurately enter, update, and track orders to ensure timely and error-free fulfillment.
- Problem-Solving & Issue Resolution: Take ownership of customer issues and work proactively with internal teams to find the best solutions.
- Process Improvement: Identify opportunities to enhance workflows, reduce inefficiencies, and help build better systems as we grow.
- Collaboration & Communication: Act as the bridge between departments (warehouse, sales, operations) to streamline processes and improve customer experience.
- Live Chat & Real-Time Support: Provide quick and effective responses via live chat to assist customers in making informed decisions.
- Data Entry & Accuracy: Maintain up-to-date and accurate customer information across multiple platforms.
- Follow-Up & Proactive Customer Care: Ensure customers receive timely updates and assistance, going above and beyond to build strong relationships.
- A growth-oriented mindset -you love learning, adapting, and contributing to process improvements.
- Strong communication skills with a customer-first approach.
- Comfort with technology and software , including order management and support systems (training provided).
- Excellent attention to detail and the ability to stay organized in a fast-paced environment .
- A problem-solver who takes initiative rather than waiting for directions.
- Experience in customer support, data entry, or administrative roles is a plus.
- Competitive Pay: $21/hour + overtime opportunities.
- No Boring Days: Every day is an opportunity to improve and grow with a company that values innovation.
- Team-Oriented Culture: Work with a supportive, fast-moving team that values your input.
- Growth Opportunities: We are expanding, and we want you to grow with us.
- Direct Impact: Your ideas and contributions will directly shape how we evolve.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Compensation: $21.00 per hour
PARTNERS YOU CAN COUNT ON.
We are a vertically integrated, direct importer and supplier of foodservice packaging and disposable products to a variety of industries. We carry only quality products combined with highly competitive pricing and unmatched service to our clients. Our superb order fill rate, inventory tracking systems, and free next day delivery ensure that you will never be missing product and will maximize efficiency
Over the course of our 25 years of experience, we have built strong, lasting relationships by providing value and service to restaurants, the specialty coffee industry, caterers, food processing plants, universities, supermarkets, distributors and more. Our expert consultants will focus on maximizing your profits and minimizing your headaches by working with you hand in hand as a member of your team.
Customer Support Specialist
Posted 12 days ago
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Job Description
Every idea starts with a problem. Ours was simple: Boats are special - but they're loud, pollutant, unreliable, and stuck in the past. Gas-powered boats dominate not because they're great, but because no better option has existed. Until now.
Arc is here to change that. We're building 100% electric boats from the ground up - quicker, quieter, easier to maintain, and better for the water they ride on. We're not just swapping gas for batteries. We're rethinking every detail on the boat - from propulsion and powertrain to software and ownership model - applying first-principles engineering from aerospace and EVs to deliver a better boating experience.
Electric boats haven't taken over yet. The tech hasn't been ready. The talent hasn't been focused here. That's our opportunity - and we're moving fast.
Who we're looking for
We're looking for someone who's fired up by our mission and ready to build. You'll thrive here if you adapt quickly, take ownership, and care about the details.
This is a full-time, on-site role at our Los Angeles headquarters. You'll report to the Service Leader and work closely with a lean, high-trust team where everyone's work matters.
Core responsibilities
- Providing exceptional customer support via phone, email, chat and in person visits for owners and prospective customers
- Coordinating delivery schedules and logistics with customers
- Scheduling and managing service appointments with the Field Service technician team
- Troubleshooting and communicating complex mechanical, electrical, and software issues with customers
- Translating technical solutions into clear customer communication
- Maintaining detailed records of customer interactions, issues, and resolutions in a CRM system
- At least two years of customer service experience, preferably in a technical industry
- Strong problem-solving skills with ability to quickly understand and communicate complex technical concepts
- Excellent written and verbal communication skills
- An ability to operate independently and make data-backed decisions on the go
- Proficiency with or aptitude for CRM system
- Strong attention to detail for accurate record-keeping and issue tracking
- Previous experience in marine, automotive, or other mechanical/electrical industries
- Water sports background or familiarity with boating
- Familiarity with electric vehicle or battery technology
- Technical aptitude or hands-on mechanical experience
- A scrappy, "get-things-done" mentality
- Comfortable pushing a fast but sustainable pace
- Enthusiasm for boating and the water
Our values
We move with urgency and build with care. We value these five things above all else:
- Ownership over both your work and the company's success
- Empathy for colleagues and for customers
- Humility in problem solving and collaboration
- Pragmatism for navigating ambiguity quickly and sensibly
- Inclusion of different backgrounds, opinions, cultures, and perspectives.
What we offer
We don't think great work happens by accident. We invest in the people building Arc - because when you're supported, you do your best work.
- Hourly Wage - Level 2- $29.50/hr Level 3- $33/hr
- Ownership - Equity in Arc
- 99% employer-paid health coverage - Medical, dental, and vision
- Arc Water Fund - Annual stipend to get out on the water, however you choose
- Captain Training - Get certified to take the boat out with friends and family
- 401(k) access - Plan your future
- Semi-annual bonuses - Tied to your impact, not just your tenure
- Daily team lunches, snacks, and good coffee while onsite
- Parental leave - Because family comes first
- Boat days - Yes, we actually go out on the water. A lot.
- A chance to define the future of boating
The ability to drive positive environmental change through your work
Hope to hear from you soon!
The Crew at Arc
Customer Support Specialist
Posted 12 days ago
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Job Description
Retail
Job Description
Title: Service Specialist
Industry: Retail
Position Overview:
- Location: Arcadia CA ( San Anita Mall)
- Start Date: Immediate
- Salary: $21.00/hour -$24.00/Hour DOE)
- Employment Type: Full-time, Non-exempt
- Business Hour 10am-7pm (8 hours shift) Fri & Sat. Must
Essential Job Functions:
- Ensure customer happiness with stellar customer service and demonstrate a high level
- of professionalism
- Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
- Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
- Ensure speed, efficiency, and accuracy in creating eyewear products
- Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
- Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
- Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
- Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
- Build team commitment to high standards of service, exceed customer expectations, and lead by example.
- Pre-testing for eye exams
- High school diploma or equivalent (G.E.D)
- ABO Certification preferred
- One year of retail experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
- Strong communication skills (verbal & written), including strong relationship-building skills.
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to be on your feet most of the day or moving on the sales floor or stock room
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
To apply, please send resume to
#LI-LM1
Job Details
City: Arcadia, CA
State: CA
Job Type: Permanent Job
Salary High:
Salary Low:
Languages: English
Hours of Operation: 10:00-19:00
Benefits: Health Ins;Dental Ins;Vision Ins
Contact Information
Job Owner: Lei Mayta
Job Owner Email :
Customer Support Specialist
Posted 12 days ago
Job Viewed
Job Description
Benefits:
401(k) matching
Bonus based on performance
Employee discounts
Opportunity for advancement
Job Overview
We are looking for a Customer Support Specialist who is passionate about delivering exceptional customer experiences while actively contributing to the ongoing improvement of our processes. In this role, you won’t just follow procedures—you’ll help shape them. As a key liaison between our departments, you’ll play a vital role in ensuring customer satisfaction through phone, email, and live chat support while keeping our operations running smoothly.
There are no boring days here! We are constantly finding new ways to improve, and we want someone who is eager to grow with us. If you thrive in a fast-paced environment, love problem-solving, and enjoy collaborating to make things better every day, this is the perfect opportunity for you.
Key Responsibilities
Customer Interaction: Communicate professionally and efficiently with customers via phone, email, and live chat.
Order Management: Accurately enter, update, and track orders to ensure timely and error-free fulfillment.
Problem-Solving & Issue Resolution: Take ownership of customer issues and work proactively with internal teams to find the best solutions.
Process Improvement: Identify opportunities to enhance workflows, reduce inefficiencies, and help build better systems as we grow.
Collaboration & Communication: Act as the bridge between departments (warehouse, sales, operations) to streamline processes and improve customer experience.
Live Chat & Real-Time Support: Provide quick and effective responses via live chat to assist customers in making informed decisions.
Data Entry & Accuracy: Maintain up-to-date and accurate customer information across multiple platforms.
Follow-Up & Proactive Customer Care: Ensure customers receive timely updates and assistance, going above and beyond to build strong relationships.
What We’re Looking For
A growth-oriented mindset—you love learning, adapting, and contributing to process improvements.
Strong communication skills with a customer-first approach.
Comfort with technology and software, including order management and support systems (training provided).
Excellent attention to detail and the ability to stay organized in a fast-paced environment.
A problem-solver who takes initiative rather than waiting for directions.
Experience in customer support, data entry, or administrative roles is a plus.
Why Join Us?
Competitive Pay: $21/hour + overtime opportunities.
No Boring Days: Every day is an opportunity to improve and grow with a company that values innovation.
Team-Oriented Culture: Work with a supportive, fast-moving team that values your input.
Growth Opportunities: We are expanding, and we want you to grow with us.
Direct Impact: Your ideas and contributions will directly shape how we evolve.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Customer Support Specialist
Posted 10 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and effective manner via multiple communication channels.
- Provide clear and concise information about products, services, and policies.
- Troubleshoot technical problems and guide customers through resolution steps.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams when necessary.
- Identify and report trends in customer issues to help improve product and service offerings.
- Contribute to building and maintaining a comprehensive knowledge base.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Maintain a high level of customer satisfaction by demonstrating patience, empathy, and professionalism.
- Adhere to company service level agreements and performance metrics.
The ideal candidate will have excellent communication skills, a patient demeanor, and a passion for helping others. Previous experience in a customer service or technical support role is highly desirable. Familiarity with CRM software and ticketing systems is a plus. This role requires strong problem-solving abilities and the capacity to work independently as well as part of a team. You will be expected to be in the office for a portion of the week, with the remainder of your time spent working remotely. This is a fantastic opportunity to grow your career in a supportive and customer-focused environment.
PayPal Customer Support Specialist
Posted 1 day ago
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Job Description
Take the next step as our new PayPal Customer Support Specialist to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues. Stay adaptable in a dynamic, fast-paced environment. Perks include competitive pay, flexible schedules, hands-on training, a collaborative workplace, and room for career growth.
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Remote Customer Support Specialist
Posted 5 days ago
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Job Description
Must Reside in California!
Join our rapidly growing team! As we expand our services, we need qualified individuals like you to help us support our increasing client base. We specialize in providing benefits to labor unions, credit unions, and various associations, partnering with essential workers including police, firefighters, teachers, and postal employees. With over 20,000 union associations in Southern California, our impact is substantial.
What We’re Looking For:
We seek candidates who are self-motivated, demonstrate proven leadership skills, possess a positive customer service attitude, exhibit integrity, are committed to professional development, show a willingness to learn, and excel in people skills.
What We Offer:
We provide a genuine career opportunity that includes:
- Comprehensive training and mentorship
- Opportunities for personal and professional growth
- Potential for financial success
The role of Benefits Coordinator is primarily educational; you will guide members who inquire about their benefits associated with union affiliation. Sales are only involved if customers wish to opt-in for additional benefits. Enjoy the peace of mind that comes with no cold calling, as we work directly with union associations.
Qualifications for Consideration:
- Flexible working hours
- Fluency in English (bilingual candidates are encouraged to apply, but it’s not a requirement)
Our Employees Enjoy a Range of Benefits:
- Health insurance reimbursement (upon qualification)
- Complimentary life insurance
- Established career pathways with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- Union Benefits: As part of our staff union, you will have access to:
- Free college classes for all members
- A Student Debt Reduction Program
- Scholarship opportunities for members and their children
- Additional life insurance provided by the union
- Roadside assistance
- Identity Theft Protection
Take the next step in your career with us and be part of something rewarding!
Remote Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Must Reside in California!
Join our rapidly growing team! As we expand our services, we need qualified individuals like you to help us support our increasing client base. We specialize in providing benefits to labor unions, credit unions, and various associations, partnering with essential workers including police, firefighters, teachers, and postal employees. With over 20,000 union associations in Southern California, our impact is substantial.
What We’re Looking For:
We seek candidates who are self-motivated, demonstrate proven leadership skills, possess a positive customer service attitude, exhibit integrity, are committed to professional development, show a willingness to learn, and excel in people skills.
What We Offer:
We provide a genuine career opportunity that includes:
- Comprehensive training and mentorship
- Opportunities for personal and professional growth
- Potential for financial success
The role of Benefits Coordinator is primarily educational; you will guide members who inquire about their benefits associated with union affiliation. Sales are only involved if customers wish to opt-in for additional benefits. Enjoy the peace of mind that comes with no cold calling, as we work directly with union associations.
Qualifications for Consideration:
- Flexible working hours
- Fluency in English (bilingual candidates are encouraged to apply, but it’s not a requirement)
Our Employees Enjoy a Range of Benefits:
- Health insurance reimbursement (upon qualification)
- Complimentary life insurance
- Established career pathways with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- Union Benefits: As part of our staff union, you will have access to:
- Free college classes for all members
- A Student Debt Reduction Program
- Scholarship opportunities for members and their children
- Additional life insurance provided by the union
- Roadside assistance
- Identity Theft Protection
Take the next step in your career with us and be part of something rewarding!
Sr. Customer Support Specialist
Posted 12 days ago
Job Viewed
Job Description
Programa is a fast-growing venture-backed startup building the operating system for the design industry. Founded in 2020 out of Melbourne, Australia, our platform is purpose-built for interior designers and architects, replacing spreadsheets, PDFs, platform-switching, and scattered approvals with live tools that support every stage of a project. Working across two verticals, Programa bridges designers and project stakeholders to centralise the entire conversation around design delivery. Studios use it to manage specifications, schedules, project tasks, and client communication - all in one place. It's how the design industry moves faster, with more clarity and less chaos.
Location: Los Angeles preferred, open to remote for exceptional candidates
About the Role
We're looking for a Customer Support Specialist to deliver fast, personal, high-quality support to the designers who rely on Programa every day. Live Chat is at the heart of how we support our users - not just as a channel, but as an experience. Every interaction is an opportunity to solve a problem, build trust, and make someone's day easier.
This is not a scripted support role. You'll own conversations end-to-end, adapt your approach to each user, and bring clarity to complex problems. You'll also help improve our AI assistant and maintain a robust Help Centre, ensuring our customers can find great support - with or without a human.
Responsibilities
- Deliver responsive, personalised support via live chat and email, owning each conversation from start to finish.
- Deeply understand our product so you can solve issues, guide users, and provide clarity quickly and confidently.
- Set the bar for tone, accuracy, and efficiency in every interaction - our support should feel as thoughtful as our product.
- Collaborate with Product, Design and Engineering to escalate bugs, share feedback, and push for improvements.
- Review and fine-tune AI-generated replies, helping us train a support agent that complements - not replaces - the human experience.
- Maintain and improve help articles and self-serve resources, keeping them current, current, and useful.
- Contribute to a culture of continuous improvement across the CX team - we're always looking to raise the bar.
- Collaborate with Product and Marketing on new feature comms to platform users.
- 3+ years in a customer support role at a SaaS or a product-led company
- Proven success handling high-volume live chat and email support through using Intercom and Hubspot, or similar technologies.
- Proven success working in and optimising Intercom (or similar) workflows.
- Strong written communicator - you write with clarity, warmth, and precision.
- Proactive, self-motivated, and comfortable in a fast-moving environment.
- Confident using tools like Intercom, Notion, Slack, and help centre platforms.
- Experience in or familiarity with the Design and Architecture Industry
- Exposure to support AI tools and their training or moderation
- Experience managing or building knowledge base content
- Join a startup that's scaling fast with significant growth opportunities
- Direct impact on product strategy and company direction
- Comprehensive paid parental leave
- Work with a talented, collaborative team building something meaningful