82,264 Customer Support Staff jobs in the United States

Our client is looking for dedicated and customer-focused Customer Service Representatives to join their Technical Support team. This is a fully remote position, allowing you to assist customers from the comfort of your home office. You will be the first point of contact for customers seeking assistance with our products and services, providing timely and effective technical solutions. The ideal candidate possesses excellent communication skills, patience, and a passion for helping others resolve issues. This role is crucial for maintaining high levels of customer satisfaction and loyalty. You will receive comprehensive training to ensure you are equipped to handle a wide range of customer inquiries and technical challenges.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and troubleshooting for product-related issues.
• Guide customers through product setup, usage, and feature explanations.
• Identify and escalate complex technical issues to appropriate support tiers or departments.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on product features, benefits, and available support resources.
• Contribute to the knowledge base by documenting common issues and solutions.
• Gather customer feedback to help improve products and services.
• Achieve and exceed performance metrics, including customer satisfaction scores and resolution times.
• Collaborate with team members and supervisors remotely to share best practices and address challenges.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or technical support role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and troubleshooting abilities.
• Patience and empathy when dealing with customer issues.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to work independently and manage time effectively in a remote environment.
• A reliable high-speed internet connection and a quiet, dedicated workspace.
• Ability to learn new technologies and product information quickly.
• A positive attitude and a commitment to delivering exceptional customer experiences.

This is an excellent opportunity for individuals who enjoy helping people and are looking for a rewarding career in customer support with the flexibility of a fully remote work arrangement.

**Job Description:**
Miller Electric is about building things that matter. As part of the Inside Sales Solutions team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales team and will also support the inside sales support initiative.
If you have a positive and enthusiastic attitude, as well as a passion for delivering a best-in-class customer experience, then this might be the job for you!
**_The location for this position is Appleton, WI._**
**How you will Make an Impact:**
**Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns**
**Recommend the proper welding process and products over the phone or through email with distributors and end user customers. Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background**
**Inside sales support, which includes processing sales-related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times**
**Manage 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance**
**Responsible for data entry, including but not limited to, order entry and account management**
**Review and respond to time sensitive emails**
**Timely back-order review with communication regarding updates to distributors and the sales team**
**Work well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers**
**Will be expected to perform additional duties as needed**
**Minimum Qualifications:**
**Demonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling**
**Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer**
**CRM knowledge is preferred. Demonstrated ability to learn new software systems**
**Proficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems**
**Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task**
**Excellent verbal and written communication skills, with the ability to compose professional emails**
**Ability to build and maintain strong relationships with internal and external customers**
**Preferred Qualifications:**
**Minimum of two years working in an inside sales or account management environment**
**Product knowledge and basic understanding of welding features**
**Company Description**
Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.
Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue®," is inspired by the blue color of Miller equipment.
The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.
**Additional Information**
ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.
**Why ITW Welding?**
Here's what we offer to help you build the future you want:
**Generous Retirement Benefits -** **401(k) match PLUS an additional retirement contribution to help you plan for the future.**
**Paid Time Off -** **11 paid holidays, 5 sick days, and vacation time to take time for what matters.**
**Company-Paid Insurance -** **Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.**
**Family-Friendly Benefits -** **4 weeks of paid parental leave and adoption reimbursement to support your family journey.**
**Education Assistance -** **tuition reimbursement because we believe in investing in your personal and professional development.**
At ITW Welding, we're not just a place to work - we're a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

What You'll Be Doing:
We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!

This is an onsite position based in Pleasanton, CA. ***

Why You'll Love Working Here:

• **Attractive Compensation & Performance Bonuses: **Enjoy a competitive salary paired with performance-based bonuses
• Generous Vacation & Sick: 15 accrued days, plus 10 company holidays annually.
• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
• Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through Tickets At Work and LifeMart.
• Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
• Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
• Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills.
• Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
• Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!

Your Impact:

• Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries
• Troubleshoot, resolve, and document customer issues via phone, chat, and email
• Work within service level goals and guidelines in a high-volume support center
• Replicate and escalate issues to the appropriate internal Vagaro team
• Draft support content and customer resources as needed
• Become a subject matter expert on the Vagaro platform and related support tools
• Serve as a main point-of-contact for technical escalations and specific Vagaro product features
• Assist team members and other Vagaro staff to reach KPIs and goals
• Other duties as assigned.

What You Bring:

• Proven reliability and teamwork skills
• Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms
• Ability to provide detailed public-facing and internal case notes
• Strong written and verbal communication skills, with a typing speed of over 50 WPM
• Minimum of two years' front-line, high-volume support/call center experience
• Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT
• Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware
• Patience, empathy, and the ability to defuse difficult situations
• Flexibility to work on weekends and holidays

What Sets You Apart:

• Experience with CRM tools (e.g., Zendesk) and IVRs
• Support experience in the health, beauty, and wellness industries
• Prior save and retention experience in a support organization
• Knowledge of HTML/XML and page source troubleshooting, specifically with widget code

Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.

Vagaro is an E-Verify employer. Learn more at

Learn More About Vagaro:
Visit us at vagaro.com/pro and vagaro.com to learn more.

Work Setup: Remote

Type of Contract: Full Time

Salary: $16/h

Equipment: BYOD (Bring-Your-Own-Device)

The Technical Customer Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What You'll Do

• Provide basic technical support to customers who are experiencing technical issues with their products or services
• Identify and troubleshoot technical problems, and provides timely and effective solutions to customers
• Communicate technical solutions to non-technical customers in a clear and concise manner
• Ensure accurate ticket triaging
• Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed
• Escalate complex issues to higher-level team members as necessary
• Document customer interactions and technical issues in a customer relationship management (CRM) system
• Provide excellent customer service to ensure customer satisfaction and loyalty
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Support nursing homes and troubleshoot medical software

What we're looking for

• 1 year of CSR experience is a must
• 6 months of experience in a technical support role - software and web application or any type of medical software troubleshooting
• Good communication skills, both verbal and written
• Proficiency in using computer applications and software
• Experience using a CRM is preferred
• Any type of medical/schooling - coding and or billing

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

#supportninjajobs

We are seeking a Technical Customer Support Representative to join a small, customer-focused team supporting a book retail platform during the holiday season. The ideal candidates will have prior experience in customer support, familiarity with helpdesk tools, and strong written communication skills. This is a contract position with a preference for candidates located in the Raleigh-Durham (RDU) area. While remote work is available, on-site training is required during the first week.

Responsibilities of the Customer Support Representative:

• Assist customers with locating orders, navigating the website, and resolving billing inquiries
• Respond to support tickets using helpdesk tools such as FreshDesk
• Meet performance metrics including ticket resolution volume, response time, and customer satisfaction
• Maintain clear and professional written communication with customers
• Collaborate with internal teams to ensure timely and accurate support

Qualifications of the Customer Support Representative:

• Minimum 1 year of customer support experience (SaaS experience preferred)
• Familiarity with helpdesk/ticketing systems (e.g., FreshDesk)
• Strong attention to detail and written communication skills
• Ability to commit to a 3-month contract
• Must be available for on-site training during the first week

Compensation of the Customer Support Representative:

• Pay Rate: $20.00 - $22.00 per hour
• Cigna Health, Dental, Vision, and Sick leave as required by law
• Location: Hybrid (RDU preferred); remote with on-site training
• Employment Type: Contract
• Contract Duration: October 6, 2025 - January 30, 2026
• Hours: 40 hours/week

Start Date: October 6, 2025

Keywords:

Customer Support, Helpdesk, FreshDesk, SaaS, Ticketing Systems, Remote Work, Seasonal Contract, Billing Support, Order Tracking, Written Communication, RDU

#LI-KI1 #LI-REMOTE

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible.

Schedule: Monday-Friday 10AM-6PM CT

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer hardware and software
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
• Identify and escalate support situations requiring urgent attention
• Track and route support requests via computerized ticketing system; thoroughly document resolutions
• Stay current with product upgrades, system information, and business updates
• Collaborate with other team members to research and resolve problems
• Perform other related duties as assigned

Required Skills/Abilities:

• Hands-on PC build & repair experience: You've swapped a CPU, reseated RAM, replaced a power supply, etc.
• Fluent in Windows diagnostics using tools such as Event Viewer, Device Manager, DDU, MemTest86, and HWMonitor
• Comfortable in BIOS/UEFI: Enabling/disabling XMP/EXPO, updating firmware, and adjusting fan curves
• Clear written and verbal communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical customers
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Willingness to have telephone conversations monitored for quality assurance

Education and Experience:

• Associate's degree in Computer Science or a related field preferred
• 2+ years of experience in customer technical support preferred

Physical Demands:

• Able to sit for the duration of the workday
• Able to use a keyboard, headset, and computer monitor for the duration of the workday

Benefits:

• Company-paid medical, dental, vision, and disability insurance
• Paid vacation, sick time, and holidays
• 401k with company match

Technical Customer Support Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.

What We're Looking For:

• Ability to multitask in and navigate between screens efficiently while assisting customers
• Comfortable in a fast-paced environment
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a criminal background

Key Skills & Responsibilities:

• Handle inbound customer service calls
• Drive customer satisfaction through voice, chat and email communication
• Navigate multiple systems and tools
• Recommend product solutions for unique customer needs

Why You Should Join Us:

• Pay: $16/hr with opportunities up to $19+!
• 100% paid training
• Dedicated time for skill development
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Position Summary
Deliver outstanding customer service and technical support to internal and external clients by providing timely, courteous, and knowledgeable assistance across multiple communication channels.
Key Responsibilities
+ Customer Service Excellence: Foster positive customer experiences by consistently demonstrating professionalism, courtesy, and friendliness.
+ Issue Resolution: Promptly assess and resolve customer inquiries, identifying support needs and determining appropriate resolution paths.
+ Knowledge Base & SOP Utilization: Leverage internal resources such as Knowledge Base articles and Standard Operating Procedures to resolve issues or escalate to higher-tier support when necessary.
+ Technical Support: Provide first-level technical assistance via phone, email, ticketing systems, and chat platforms.
+ Needs Assessment: Guide users through procedures related to equipment requests, relocations, software installations, account access, and programming changes.
+ Documentation: Accurately record all actions and resolutions in the ITSM ticketing system to ensure transparency and continuity.
+ Team Collaboration: Support team initiatives and departmental operations through active participation and knowledge sharing.
+ Escalation Management: Collaborate with team leads on escalated issues and ensure timely follow-up.
+ Project Support: Contribute to assigned and scheduled support projects with a strong sense of teamwork and accountability.
+ Professional Conduct: Demonstrate reliability and readiness to perform duties both onsite and remotely.
+ Administrative Compliance: Independently manage administrative tasks including timesheets, training, and shift transitions.
+ Additional Duties: Execute special projects and tasks as assigned by support staff or leadership.
Required Skills & Qualifications
+ Minimum 1 year of customer service experience; call center experience preferred (handling 20-30 calls/day).
+ Strong verbal and written communication skills; must be fluent in English.
+ Proficient in computer navigation and multitasking across multiple platforms (calls, tickets, chat).
+ Entry-level candidates and recent graduates are encouraged to apply.
Preferred Qualifications
+ Bachelor's degree in Computer Science, Information Technology, or related field.
+ Experience with ticketing systems such as Salesforce or ServiceNow.
Top Skills
+ Call Center Operations
+ Customer Service & Troubleshooting
+ Technical Support
+ Communication & Documentation
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Aug 26, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What you will do:

Works independently with minimal direction. Collaborates to develop approach to solving problems. Acts as part of a team responsible for ensuring customers are rapidly on boarded, trained, and successfully deriving value from the Connected Offerings products and services. This individual will take proactive action to ensure satisfied customers that result in a high level of account retention, user penetration, and increased revenue through consultation on additional products and services. This role is a demanding role that requires exceptional analytical, customer relationship, account management, inside sales, consulting, and HVAC technology skills. This role requires a high degree of professionalism, and will interact with multiple internal departments as well as multiple levels within the customer's organization including Managers, Directors, and Vice Presidents.

How you will do it:

• Acts a subject matter expert of Connected Offering products, features, and functionalities; regularly updates knowledge and functional understanding of the platforms and applications.
• Conducts web and teleconferences to train new and existing users in customer facing products or tools.
• Interfaces with internal and external customers, operation teams and account/branch resources throughout the customer's subscription.
• Provides ongoing consultative support and detailed instructions to users through telephone, e-mail, and communication medium.
• Provides and facilitates expert knowledge to the customer on Johnson Controls product and service capabilities.
• Independently takes action and responds timely to adoption, utilization, customer satisfaction.
• Remains persistent with the customers to ensure they are maximizing product features, realizing value and increasing their ROI from their Connected Offerings applications
• Prioritizes and focuses efforts with customers providing on-going training and consultation to maximize customer satisfaction, identify growth potential, and achieve timely renewals
• Collaborates with the support team to triage and support complex customer issues.
• Logs all customer contacts accurately in system tracker to maintain an accurate history for each customer interaction; assumes ownership of cases and tracks to final resolution.
• Studies and masters assigned additional coursework and areas of knowledge as assigned by the Customer Support management team to further enrich expertise and delivery of Customer Success Center services.
• Adheres to department processes and quality standards as documented
• Assists in identifying and recovering at-risk customers and accounts.
• Works closely with the support team to identify and share knowledge to the greater team on critical technical challenges being discovered, analyzed and resolved from the field as the result of site installations.
• Delivers additional value add services to customers and ensures adherence to defined exhibits, SLAs, and SOWs.
• As assigned, may support sales efforts with customers by participating in advanced or complex sales presentations, discussions or demonstrations.
• Handles complex customer service issues that that may require in-depth diagnosis and resolution; works collaboratively with multiple stakeholders to help articulate and resolve customer inquiries. Document all findings and resolution within Salesforce.

What we look for:

• Associates Degree in Mechanical Engineering with min. 1 year experience in any of the following: HVAC systems or controls service industry
• 1-2 years previous Engineering Support, Technical Support, Technical Sales, Consulting, Technical Customer Service.
• Experience meeting customer satisfaction results, customer objectives and goals.
• Strong team player, positive attitude, works well with groups, offers and receives constructive feedback.
• Strong business communication and organization skills including ability to read, analyze, and interpret client support requests and write business correspondence.
• Ability to work independently and self-motivate.
• Strong multitasking skills.
• Public speaking skills and ability to lead and organize user group sessions or round table environments, including ability to effectively present information and respond to questions from groups of clients.
• Strong analytical skills and ability to creatively tackle problems and improve processes.
• Knowledge and proficiency in Word, PowerPoint, Excel
• Excellent verbal and written skill in the language native to the region being supported

Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit:



Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.