Remote Customer Support Specialist - Technical

49501 Grand Rapids, Michigan $45000 Annually WhatJobs

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Job Description

full-time
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote team, assisting customers with technical inquiries and issues. This role is vital for ensuring customer satisfaction and providing exceptional support for our products/services. You will be the first point of contact for customers, handling inquiries via phone, email, and chat. Responsibilities include troubleshooting technical problems, guiding users through product features and functionalities, escalating complex issues to higher-level support or engineering teams when necessary, and documenting all customer interactions accurately in our CRM system. The ideal candidate possesses strong communication and active listening skills, patience, and a genuine desire to help others. A solid understanding of common technical issues and the ability to explain technical concepts in a clear and concise manner are essential. You should be proficient with ticketing systems and have a good grasp of standard computer software. Our client is committed to providing a supportive and collaborative remote work environment, offering comprehensive training and ongoing professional development opportunities. This position requires a self-starter with excellent time management skills and the ability to work independently with minimal supervision. You will be an integral part of our customer success mission, contributing directly to customer retention and overall satisfaction. If you are passionate about technology and customer service, this remote opportunity is for you.
Responsibilities:
  • Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve customer technical problems by accurately diagnosing issues and providing effective solutions.
  • Guide customers through product features, functionalities, and setup processes.
  • Escalate unresolved issues to appropriate internal teams or senior support staff.
  • Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
  • Identify and report trends in customer issues to aid in product improvement.
  • Provide feedback to the team regarding customer needs and product performance.
  • Strive to achieve high levels of customer satisfaction and retention.
  • Adhere to all company policies and procedures regarding customer support and data privacy.
Required Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Minimum of 2 years of experience in customer service, with at least 1 year in a technical support role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency with common computer software and operating systems.
  • Experience with CRM software and ticketing systems.
  • Ability to explain technical concepts clearly to non-technical users.
  • Patience, empathy, and a customer-centric approach.
  • Ability to work independently and manage time effectively in a remote setting.
  • Reliable internet connection and a dedicated home workspace.
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Customer Support Specialist

49528 Grand Rapids, Michigan Alphabe Insight Inc

Posted 3 days ago

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Job Description

Company Description

About Us

At Hype Tier , we specialize in delivering high-energy, immersive event experiences that leave lasting impressions. From corporate conferences to brand activations, we believe every event should captivate, connect, and inspire. Our dynamic team combines innovation, strategy, and flawless execution to elevate client visions into unforgettable realities. Join us as we redefine what it means to create impact through events.

Job Description

Job Description

We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.

Responsibilities
  • Respond promptly to customer inquiries via phone, email, or chat.
  • Identify and resolve product or service issues efficiently.
  • Maintain accurate records of interactions and transactions.
  • Collaborate with cross-functional teams to escalate and follow up on complex issues.
  • Monitor customer feedback and report trends to management.
  • Contribute to the development and refinement of support processes and documentation.
  • Maintain a high level of professionalism and empathy in all customer interactions.
Qualifications

Qualifications
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Minimum of 1-2 years of experience in customer service or a related field.
  • Strong verbal and written communication skills.
  • Problem-solving mindset with the ability to multitask.
  • Familiarity with CRM systems and support tools is a plus.
  • Excellent time management and organizational skills.
  • Ability to work independently and in a team environment.
Additional Information

Benefits
  • Competitive salary ($60,000 - $65,000/year)
  • Opportunities for professional growth and internal advancement
  • Comprehensive training and onboarding
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Supportive and collaborative work culture
  • Skill development programs and workshops
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Customer Support Specialist

49528 Grand Rapids, Michigan Hype Tier

Posted 3 days ago

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Job Description

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and in-person

  • Resolve customer issues efficiently while maintaining a professional attitude

  • Document all customer interactions in the system accurately

  • Coordinate with internal departments to ensure customer satisfaction

  • Assist in processing orders, returns, and service requests

  • Maintain up-to-date knowledge of company products and services

  • Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor’s degree preferred

  • Previous experience in customer service or support roles

  • Excellent verbal and written communication skills

  • Strong problem-solving abilities and attention to detail

  • Proficient in Microsoft Office and general computer skills

  • Ability to multitask and manage time effectively

Additional Information

Benefits

  • Competitive salary ($44,000 - $63,000 annually)

  • Opportunities for professional growth and career development

  • Supportive and collaborative team environment

  • Paid time off and holiday schedule

  • Ongoing training and skills development

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Customer Support Specialist

49528 Grand Rapids, Michigan Captura Hall

Posted 4 days ago

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Job Description

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and in-person

  • Resolve customer issues efficiently while maintaining a professional attitude

  • Document all customer interactions in the system accurately

  • Coordinate with internal departments to ensure customer satisfaction

  • Assist in processing orders, returns, and service requests

  • Maintain up-to-date knowledge of company products and services

  • Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor’s degree preferred

  • Previous experience in customer service or support roles

  • Excellent verbal and written communication skills

  • Strong problem-solving abilities and attention to detail

  • Proficient in Microsoft Office and general computer skills

  • Ability to multitask and manage time effectively

Additional Information

Benefits

  • Competitive salary ($44,000 - $63,000 annually)

  • Opportunities for professional growth and career development

  • Supportive and collaborative team environment

  • Paid time off and holiday schedule

  • Ongoing training and skills development

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Customer Support Specialist

49528 Grand Rapids, Michigan Shine Social Brand

Posted 5 days ago

Job Viewed

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Job Description

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and in-person

  • Resolve customer issues efficiently while maintaining a professional attitude

  • Document all customer interactions in the system accurately

  • Coordinate with internal departments to ensure customer satisfaction

  • Assist in processing orders, returns, and service requests

  • Maintain up-to-date knowledge of company products and services

  • Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor’s degree preferred

  • Previous experience in customer service or support roles

  • Excellent verbal and written communication skills

  • Strong problem-solving abilities and attention to detail

  • Proficient in Microsoft Office and general computer skills

  • Ability to multitask and manage time effectively

Additional Information

Benefits

  • Competitive salary ($44,000 - $63,000 annually)

  • Opportunities for professional growth and career development

  • Supportive and collaborative team environment

  • Paid time off and holiday schedule

  • Ongoing training and skills development

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Customer Support Specialist

49503 Grand Rapids, Michigan $45000 Annually WhatJobs

Posted today

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Job Description

full-time
A growing technology company in Grand Rapids, Michigan, US is looking for a dedicated and empathetic Customer Support Specialist to join their vibrant team. This role is crucial in ensuring our customers receive timely and effective assistance for our products and services. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and providing solutions that enhance customer satisfaction and loyalty. This hybrid role offers a blend of in-office collaboration and remote flexibility.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot technical issues and provide clear, concise solutions to customers.
  • Document all customer interactions and resolutions in the CRM system.
  • Escalate complex issues to appropriate departments when necessary.
  • Educate customers on product features and best practices.
  • Proactively identify opportunities to improve the customer experience.
  • Assist in creating and updating support documentation and FAQs.
  • Gather customer feedback and report trends to the management team.
  • Maintain a high level of customer satisfaction and resolution rates.
  • Collaborate with sales and technical teams to ensure a seamless customer journey.

Qualifications:
  • Previous experience in a customer service or technical support role.
  • Excellent communication and active listening skills.
  • Strong problem-solving and troubleshooting abilities.
  • Proficiency with CRM software and helpdesk ticketing systems.
  • Ability to remain patient and professional in high-pressure situations.
  • Tech-savvy with a strong understanding of software applications.
  • High school diploma or equivalent required; Associate's or Bachelor's degree a plus.
  • Ability to work independently and manage time effectively.
  • A passion for helping people and a positive attitude.
  • Familiarity with (Specific industry software, e.g., SaaS platforms) is an advantage.

We offer a competitive salary, benefits package, and a supportive work environment that values employee growth. If you are a customer-centric individual eager to contribute to a leading company, we want to hear from you!
Apply Now

Customer Support Specialist

49501 Grand Rapids, Michigan $45000 Annually WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their friendly team in Grand Rapids, Michigan, US . In this vital role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for answering customer questions via phone, email, and chat, troubleshooting issues, providing product information, and escalating complex problems to the appropriate departments when necessary. Key responsibilities include accurately documenting customer interactions, maintaining customer records, and identifying trends in customer feedback to help improve products and services. The successful candidate will be adept at multitasking, possess strong problem-solving abilities, and be proficient with customer relationship management (CRM) software. A positive attitude, a strong work ethic, and the ability to work effectively in a team environment are essential. This is a great opportunity to begin or advance your career in customer service and make a real difference to customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate product and service information to customers.
  • Troubleshoot customer issues and provide effective solutions.
  • Document all customer interactions and update customer records accurately.
  • Escalate complex issues to the appropriate internal departments.
  • Identify and escalate opportunities for service improvement.
  • Maintain a high level of customer satisfaction.
  • Adhere to company policies and procedures.
  • Collaborate with team members to share knowledge and best practices.
  • Contribute to a positive and supportive team environment.
Apply Now
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Customer Support Specialist

49501 Grand Rapids, Michigan $45000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their growing team in Grand Rapids, Michigan, US . This role is crucial for ensuring our customers receive timely, efficient, and friendly support across various channels. You will be the first point of contact for customer inquiries and issues, providing solutions and maintaining a high level of customer satisfaction.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Troubleshoot and resolve customer issues, providing clear and accurate solutions.
  • Educate customers on product features, services, and policies.
  • Maintain detailed records of customer interactions and transactions.
  • Escalate complex issues to appropriate departments or team leads.
  • Identify trends in customer inquiries and provide feedback to improve products and services.
  • Assist with customer onboarding and setup processes.
  • Manage customer accounts and update information as needed.
  • Proactively engage with customers to ensure satisfaction.
  • Adhere to all company policies and procedures.
  • Contribute to team goals and performance metrics.
  • Develop and maintain a deep understanding of our products and services.
  • Process returns, exchanges, and refunds according to company policy.
  • Gather customer feedback to help improve customer experience.
  • Participate in training sessions to stay updated on product knowledge and support procedures.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Previous experience in customer service, call center, or helpdesk roles.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and active listening abilities.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Ability to multitask and manage time effectively.
  • Patient and empathetic demeanor with a customer-centric approach.
  • Ability to remain calm and professional under pressure.
  • Proficiency with Microsoft Office Suite.
  • Familiarity with troubleshooting common technical issues is a plus.
  • Ability to work independently and collaboratively within a team.
  • Demonstrated ability to meet and exceed customer service standards.
This remote position offers a fantastic opportunity to grow your career in customer support.
Apply Now

Customer Support Technician Associate

49528 Grand Rapids, Michigan Corewell Health

Posted 2 days ago

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Job Description

Schedule:

  • Monday to Thursday - 9:30 a.m. to 6:00 p.m.

  • Friday – 8:30 a.m. to 5:00 p.m.

Open to hire in all regions (west, east, south).

Job Summary

Under direct supervision, provides technical advice, guidance and formal or informal training to customers using hardware and software programs. While building a general understanding of services provided and departmental functions, helps colleagues troubleshoot and restore service or gather and document information for next level support. Helps perform root cause analysis and develop checklists for typical problems. May assist in recommending procedures and controls for problem prevention. Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution. May request procedures (or changes to procedures) for problem prevention and control. Works in a team setting, sharing information and assisting others with calls.

Essential Functions

  • Working with direct supervision, in a fast-paced, changing environment, and while meeting or exceeding the defined levels for service and customer satisfaction, serves as the first point of Digital Services (DS) contact for Corewell Health users who report hardware or software issues.

  • Following the appropriate processes, policies, and procedures, creates concise, timely and detailed written documentation of activities related to service requests, which include incidents, requests and change orders.

  • Demonstrates excellence in customer service skills, including patience, empathy, good listening and follow through. Utilizes general knowledge of services and departmental functions, along with experience and established triages (or other knowledge) to resolve routine issues or provide mini training sessions for users. May collaborate with more experienced colleagues as a team to resolve technical issues, and when needed, follow the documented processes for escalation. Performs service restoration analysis to facilitate the quick return of functionality to users, even when the cause of an issue is not yet determined or fixed. Remains alert for emerging call patterns as an indicator of trends or systemic issues.

  • Documents best practices and triages when appropriate and works with various technical teams to create or to improve documentation, and controls to prevent future problems. Contributes to the maintenance and support of both the knowledge and call tracking databases.

  • Looks for opportunities to learn from more experienced Customer Support Technicians.

QualificationsRequired

  • High School Diploma or equivalent

  • Less than 2 years of experience in related field

  • Experience working in Customer Service

  • Experience working with Epic EMR

Preferred

  • Associate's Degree /Technical school or equivalent

  • Experience with clinical information systems and environments

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

  • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here ( .

  • On-demand pay program powered by Payactiv

  • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

  • Optional identity theft protection, home and auto insurance, pet insurance

  • Traditional and Roth retirement options with service contribution and match savings

  • Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Virtual Health Support

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:30 a.m. to 6:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling .

View Now
 

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