172 Customer Support Staff jobs in Belding
Customer Support Specialist
49528 Grand Rapids, Michigan
Alphabe Insight Inc
Posted 9 days ago
Job Viewed
Job Description
Company Description
About Us
At Hype Tier , we specialize in delivering high-energy, immersive event experiences that leave lasting impressions. From corporate conferences to brand activations, we believe every event should captivate, connect, and inspire. Our dynamic team combines innovation, strategy, and flawless execution to elevate client visions into unforgettable realities. Join us as we redefine what it means to create impact through events.
Job Description
Job Description
We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.
Responsibilities
Qualifications
Benefits
About Us
At Hype Tier , we specialize in delivering high-energy, immersive event experiences that leave lasting impressions. From corporate conferences to brand activations, we believe every event should captivate, connect, and inspire. Our dynamic team combines innovation, strategy, and flawless execution to elevate client visions into unforgettable realities. Join us as we redefine what it means to create impact through events.
Job Description
Job Description
We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Identify and resolve product or service issues efficiently.
- Maintain accurate records of interactions and transactions.
- Collaborate with cross-functional teams to escalate and follow up on complex issues.
- Monitor customer feedback and report trends to management.
- Contribute to the development and refinement of support processes and documentation.
- Maintain a high level of professionalism and empathy in all customer interactions.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Problem-solving mindset with the ability to multitask.
- Familiarity with CRM systems and support tools is a plus.
- Excellent time management and organizational skills.
- Ability to work independently and in a team environment.
Benefits
- Competitive salary ($60,000 - $65,000/year)
- Opportunities for professional growth and internal advancement
- Comprehensive training and onboarding
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive and collaborative work culture
- Skill development programs and workshops
View Now
0
Customer Support Specialist
49503 Grand Rapids, Michigan
$52000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking enthusiastic and customer-focused individuals to join their fully remote Customer Service & Helpdesk team. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your role is critical in ensuring customer satisfaction and maintaining a positive brand image. The ideal candidate will possess outstanding communication and problem-solving skills, with a genuine desire to help others. Responsibilities include responding promptly to customer requests, troubleshooting technical issues, guiding customers through product features and functionalities, and documenting customer interactions accurately. You will also escalate complex issues to appropriate departments when necessary. We are looking for individuals who are patient, empathetic, and possess a calm demeanor, even in challenging situations. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is highly desirable. A high school diploma or equivalent is required, with some college coursework or a degree being a plus. Previous experience in a customer service or support role is preferred. This fully remote position offers the flexibility to work from home, providing a great work-life balance. You will be part of a supportive and collaborative team environment, with opportunities for growth and professional development. Strong organizational skills and the ability to manage multiple tasks simultaneously are essential for success in this role. Join us in delivering outstanding service and building lasting relationships with our valued customers. This position is based in the vibrant community of Grand Rapids, Michigan, US .
Apply Now
1
Senior Customer Support Specialist - Technical Escalations
49503 Grand Rapids, Michigan
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly skilled Senior Customer Support Specialist to handle technical escalations in a fully remote capacity. This role is crucial for ensuring our users receive prompt, effective, and expert solutions to their most complex technical challenges. You will serve as a primary point of contact for intricate product issues, requiring deep technical knowledge, advanced troubleshooting skills, and exceptional problem-solving abilities. The ideal candidate is adept at diagnosing software and hardware issues, communicating technical solutions clearly to both technical and non-technical users, and collaborating with engineering and product teams to resolve bugs and improve product functionality. Success in this role requires a proactive approach, strong analytical skills, and a commitment to delivering outstanding customer service from the comfort of your remote workspace.
Responsibilities:
Qualifications:
Responsibilities:
- Investigate, diagnose, and resolve complex technical issues escalated by front-line support teams.
- Provide expert-level support for software and hardware-related customer inquiries via various channels (email, chat, phone).
- Reproduce customer issues in a test environment to identify root causes and potential solutions.
- Document troubleshooting steps, resolutions, and technical knowledge base articles.
- Collaborate closely with Product Management and Engineering teams to report bugs, suggest product improvements, and ensure timely fixes.
- Train and mentor junior support staff on technical troubleshooting techniques and product knowledge.
- Develop and maintain comprehensive technical documentation and user guides.
- Identify trends in escalated issues and provide feedback to internal teams for product enhancements and process improvements.
- Manage and prioritize a queue of escalated tickets, ensuring timely resolution and customer satisfaction.
- Communicate technical information effectively to both technical and non-technical audiences.
- Stay up-to-date with product updates, new features, and industry best practices.
- Contribute to the development of support policies and procedures.
- Proactively identify potential issues and propose preventative solutions.
- Ensure a consistently high level of customer satisfaction through expert problem-solving and communication.
- Participate in on-call rotation for urgent support needs.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support, troubleshooting complex software/hardware issues, or a similar role.
- Proven expertise in diagnosing and resolving technical problems related to (mention specific technologies relevant to the fictional company, e.g., cloud platforms, SaaS applications, network infrastructure).
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience using ticketing systems (e.g., Zendesk, ServiceNow) and knowledge base software.
- Ability to work independently, manage time effectively, and maintain high productivity in a remote environment.
- Customer-focused mindset with a passion for helping others.
- Experience mentoring or leading junior team members is a plus.
- Familiarity with scripting languages (e.g., Python, Bash) or database querying is beneficial.
- Ability to adapt quickly to new technologies and product updates.
Apply Now
2
Senior Customer Support Specialist - Technical Products
49501 Grand Rapids, Michigan
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Customer Support Specialist with a strong technical aptitude to join their team. This role is crucial in providing exceptional support to customers using their advanced technical products. Based in Grand Rapids, Michigan, US , this position offers a hybrid work arrangement, combining in-office collaboration with remote flexibility. You will be responsible for handling complex customer inquiries via phone, email, and chat, troubleshooting technical issues, guiding users through product features, and resolving problems efficiently and effectively. This role requires a deep understanding of the company's product suite, including hardware and software components. You will work closely with the product development and engineering teams to identify and report bugs, suggest product improvements, and contribute to the knowledge base. The ideal candidate will possess excellent communication and interpersonal skills, patience, and a customer-centric approach. Proven experience in technical support, helpdesk operations, or a similar customer-facing role is essential, with a minimum of 3-5 years in a similar capacity. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems is required. You should be adept at explaining technical concepts in a clear and concise manner to both technical and non-technical users. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is preferred. This is an excellent opportunity for a seasoned support professional to join a growing company, contribute to customer success, and advance their career in a supportive and dynamic environment.
Responsibilities:
Qualifications:
Responsibilities:
- Provide high-level technical support to customers via phone, email, and chat.
- Diagnose and resolve complex technical issues related to hardware and software products.
- Guide customers through product setup, configuration, and usage.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management).
- Contribute to the development and maintenance of the customer knowledge base and FAQs.
- Identify trends in customer issues and provide feedback for product improvement.
- Train and mentor junior support specialists.
- Ensure a high level of customer satisfaction and retention.
Qualifications:
- 3-5 years of experience in technical customer support or helpdesk roles.
- Strong troubleshooting skills for hardware and software products.
- Excellent communication, listening, and problem-solving abilities.
- Proficiency with CRM and ticketing systems.
- Ability to explain technical concepts clearly to diverse audiences.
- Experience working in a hybrid work model is beneficial.
- Bachelor's degree in a relevant technical field or equivalent experience.
Apply Now
3
Senior Customer Support Specialist
49503 Grand Rapids, Michigan
$25 Hourly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dynamic team in Grand Rapids, Michigan, US . This role is pivotal in ensuring our customers receive exceptional assistance and find effective solutions to their inquiries. You will be responsible for handling complex customer issues, troubleshooting technical problems, and providing guidance on product usage. This is a hybrid position, requiring you to be in the office (Number) days per week, with the flexibility to work remotely on other days.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues, escalating complex problems to higher-level support teams when necessary.
- Provide in-depth product knowledge and guidance to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to product development and management teams.
- Train and mentor junior support staff.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Proactively identify opportunities to improve the customer experience.
- Collaborate with cross-functional teams to ensure seamless customer support.
- Stay updated on product changes and industry best practices.
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-centric attitude.
- Experience with (Specific Software/Tools if applicable) is a plus.
- A bachelor's degree in a related field is preferred.
Apply Now
4
Senior Customer Support Specialist
49503 Grand Rapids, Michigan
$22 Hourly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Grand Rapids, Michigan, US . This role is crucial in ensuring exceptional customer experiences through prompt, accurate, and empathetic issue resolution. You will be responsible for handling complex customer inquiries via phone, email, and chat, troubleshooting technical and non-technical problems, and escalating issues to appropriate departments when necessary. The ideal candidate will possess a deep understanding of customer service principles and best practices, coupled with a proven ability to de-escalate tense situations and find satisfactory solutions. You will also contribute to the development of support documentation, knowledge base articles, and training materials to enhance the overall efficiency and effectiveness of the support team. A key aspect of this role involves analyzing customer feedback and support trends to identify areas for improvement in products and services. You will collaborate closely with product, engineering, and sales teams to relay customer concerns and contribute to product enhancements. The ability to work independently while also being a collaborative team player is essential. This position offers a hybrid work model, blending the benefits of in-office collaboration with the flexibility of remote work. The successful candidate will demonstrate outstanding communication, problem-solving, and interpersonal skills. A strong technical aptitude and proficiency with CRM software and support ticketing systems are required. We are looking for individuals who are passionate about customer advocacy and committed to upholding the highest standards of service quality. This is an excellent opportunity to grow within a reputable organization and make a significant impact on customer satisfaction.
Apply Now
5
Senior Customer Support Specialist
49503 Grand Rapids, Michigan
$22 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Grand Rapids, Michigan, US . This role is crucial in ensuring our customers receive exceptional support and a seamless experience with our products and services. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing clear, concise solutions across various communication channels, including phone, email, and live chat. The ideal candidate will possess a deep understanding of customer service best practices, excellent problem-solving skills, and a passion for helping others. You will also play a key role in mentoring junior support staff, contributing to the development of support documentation, and identifying opportunities for service improvement. This position requires a proactive approach, the ability to remain calm and professional under pressure, and a commitment to exceeding customer expectations. Responsibilities include:
Qualifications:
- Managing a high volume of inbound customer requests via phone, email, and chat.
- Investigating and resolving complex technical and service-related issues.
- Escalating unresolved issues to appropriate departments with detailed documentation.
- Providing training and guidance to new and existing customer support representatives.
- Developing and updating knowledge base articles, FAQs, and support scripts.
- Analyzing customer feedback to identify trends and areas for service enhancement.
- Collaborating with product and engineering teams to report bugs and suggest feature improvements.
- Maintaining accurate records of customer interactions and resolutions in the CRM system.
- Ensuring adherence to service level agreements (SLAs) and company standards.
- Participating in ongoing training to stay updated on product knowledge and support techniques.
Qualifications:
- Minimum of 3 years of experience in a customer service or technical support role.
- Proven ability to troubleshoot and resolve complex issues effectively.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and as part of a team.
- Experience in a supervisory or mentoring role is a plus.
- Bachelor's degree in a related field or equivalent practical experience.
Apply Now
Be The First To Know
About the latest Customer support staff Jobs in Belding !
6
Senior Customer Support Specialist
49503 Grand Rapids, Michigan
$25 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Support Specialist to join their dynamic team in Grand Rapids, Michigan, US . This role is crucial in ensuring exceptional customer experiences by providing prompt, accurate, and friendly assistance across multiple communication channels, including phone, email, and live chat. As a Senior Specialist, you will not only handle complex customer inquiries and issues but also mentor junior team members, contribute to training material development, and identify opportunities for service improvement. You will be responsible for troubleshooting technical problems, guiding users through product functionalities, processing service requests, and escalating critical issues to the appropriate departments. This position requires a deep understanding of customer service best practices, excellent problem-solving abilities, and a commitment to maintaining high customer satisfaction metrics. You will work closely with other departments, such as sales and product development, to provide feedback from the customer base and contribute to a cohesive and customer-centric organizational culture. The ideal candidate will possess strong communication skills, a patient and understanding demeanor, and the ability to remain calm and effective under pressure. Proficiency in CRM software and helpdesk ticketing systems is essential. This role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work-life integration. Join us and be a vital part of a team dedicated to exceeding customer expectations and fostering long-term loyalty. We are looking for individuals who are passionate about service and eager to grow within a supportive environment. Your expertise will directly impact our client's reputation and customer retention strategies, making this a rewarding and impactful position.
Apply Now
7
Senior Customer Support Specialist
49501 Grand Rapids, Michigan
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a reputable provider of innovative software solutions, is looking for a dedicated and experienced Senior Customer Support Specialist to enhance their client success team. This role is based in Grand Rapids, Michigan, US , and offers a hybrid work arrangement, blending essential in-office collaboration with remote flexibility. You will be the primary point of contact for clients, providing expert technical assistance, troubleshooting complex issues, and ensuring a high level of customer satisfaction. Responsibilities include managing and resolving customer inquiries via phone, email, and chat, documenting support tickets, and escalating critical issues to appropriate departments. You will also be involved in creating and maintaining support documentation, knowledge base articles, and training materials for both customers and junior support staff. The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent practical experience, with at least 4 years of experience in customer service or technical support, preferably within the software industry. Strong problem-solving skills, excellent communication abilities, and a patient, empathetic demeanor are essential. Proficiency with CRM software and ticketing systems is required. Experience with (mention a relevant software type, e.g., SaaS platforms, enterprise software) is highly desirable. You should be adept at explaining technical concepts clearly and concisely to non-technical users. This is a fantastic opportunity to contribute to client retention and product improvement by providing exceptional support and becoming a valuable resource for our customers.
Apply Now
8