65,964 Customer Support Team jobs in the United States

The Customer Service and Support Representative is responsible for assisting customers by answering inquiries, resolving issues, and providing product or service support. This role ensures a positive customer experience through timely, professional, and effective communication.

• Handle customer inquiries via phone, email, chat, or in person.
• Provide product and service information, troubleshooting, and technical support where needed.
• Resolve customer complaints, process orders, returns, and service requests.
• Escalate complex issues to higher-level support or relevant departments.
• Maintain accurate customer records and update CRM systems.
• Follow up with customers to confirm satisfaction and resolution.
• Work closely with other teams to improve customer experience and support processes.
• Meet performance goals including response time, resolution rate, and satisfaction scores.

• High school diploma or equivalent; additional education preferred.
• Experience in customer service, call center, or support role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Ability to multitask and remain calm under pressure.
• Proficiency with computers, CRM tools, and support systems.
• Positive, customer-focused attitude with empathy and patience.

• Office, call center, or remote environment depending on company structure.
• May involve shift work, evenings, weekends, or holidays.

Enveil is a pioneering Privacy Enhancing Technology company developing innovative software solutions like ZeroReveal® to protect Data in Use and enable secure, compliant data usage and collaboration. The company revolutionizes how organizations leverage sensitive data across boundaries without compromising privacy or security.

In addition to technical roles focused on software development, cryptography, and data security, Enveil also offers customer support roles to ensure excellent service and success for their customers.

Customer Service Support Role Responsibilities:

• Act as a primary point of contact for customers requiring assistance with Enveil's software products and solutions
• Provide timely troubleshooting, issue resolution, and guidance on product usage to maximize customer satisfaction
• Collaborate with engineering and product teams to escalate and resolve technical challenges
• Support onboarding and training efforts to empower customers in effectively using privacy-enhancing technologies
• Maintain clear documentation of customer interactions, issues, and solutions
• Foster strong customer relationships, gathering feedback to contribute to continuous improvement

This role is ideal for candidates passionate about technology and customer success, combining technical aptitude with excellent communication skills to help customers unlock the full potential of secure, privacy-first data usage while maintaining compliance and operational efficiency.

Together, Enveil's technical experts and customer support team drive innovation and deliver secure data-driven outcomes for industries such as financial services, healthcare, government, and intelligence.

We are seeking a friendly, detail-oriented, and solution-driven Customer Service and Support Representative to join our team. In this role, you will be the first point of contact for customers, responsible for resolving inquiries, providing product or service information, and ensuring customer satisfaction.

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Handle customer complaints with professionalism and empathy, aiming for a first-contact resolution.
• Provide accurate, valid, and complete information using the right tools and resources.
• Process orders, forms, applications, and requests.
• Follow up on customer interactions to ensure issue resolution and satisfaction.
• Collaborate with other departments (e.g., Sales, Technical Support, Logistics) to resolve complex issues.
• Maintain detailed records of customer interactions in CRM systems.
• Identify and escalate priority issues to the appropriate internal teams.
• Stay up-to-date with product knowledge, company policies, and procedures.

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) is a plus.
• High school diploma required; bachelor’s degree preferred.

We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

Responsibilities

• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

• High school diploma or equivalent
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member

We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

• High school diploma or equivalent
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member

We are looking for a dedicated and customer-focused individual to join our team at Medalogix LLC as a Customer Service and Support representative. In this role, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our products and services.

• Respond to customer inquiries and provide timely and accurate information
• Resolve customer issues and complaints in a professional and efficient manner
• Assist customers with product usage and troubleshooting
• Collaborate with internal teams to address customer needs and improve overall customer experience
• Maintain accurate records of customer interactions and transactions

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work well under pressure and in a fast-paced environment
• Previous customer service experience preferred
• Proficiency in Microsoft Office and CRM software

If you are passionate about providing top-notch customer service and enjoy working in a team-oriented environment, we would love to hear from you. Apply now to join our dynamic team at Medalogix LLC!

We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

• High school diploma or equivalent
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and escalate issues when necessary
• Process orders, returns, and service requests efficiently
• Maintain detailed and accurate records of customer interactions in the CRM system
• Follow up with customers to ensure resolution and satisfaction
• Collaborate with internal teams (sales, operations, technical support) to address customer needs
• Identify opportunities to improve processes, policies, and the overall customer experience
• Meet or exceed performance targets, including response times and satisfaction ratings

Qualifications & Skills:

• High school diploma or equivalent
• Previous customer service or support experience a plus
• Strong communication and active listening skills
• Problem-solving mindset with the ability to stay calm under pressure
• Proficiency in Microsoft Office Suite, CRM systems, and basic computer skills
• Ability to work both independently and as part of a team
• Positive attitude, patience, and empathy toward customers