66,697 Customer Support Training jobs in the United States

• Develop and deliver comprehensive training programs for customers on equipment installation, setup, operation, and maintenance.
• Create engaging training materials, including manuals, videos, presentations, and online resources, tailored to customer needs.
• Lead at factory and/or virtual training sessions to ensure customers fully understand and utilize products effectively.

• Provide remote technical support via phone or video to assist customers with troubleshooting, operational questions, and issue resolution.
• Diagnose and resolve technical problems efficiently, ensuring minimal downtime for customers.
• Document and track customer support interactions, escalating issues to internal teams when necessary and contributing to our knowledge base growth.

• Deliver exceptional service in every interaction, ensuring customers feel valued, supported, and confident in using their equipment.
• Gather customer feedback during training and support interactions to continuously improve programs and processes.
• Ensure satisfaction and successful customer outcomes.

• Partner cross-functionally to align training content with product updates, customer needs, and company objectives.
• Share insights gained from customer support and training to drive products and process improvements.

• Maintain a deep understanding of company products, including installation, operation, troubleshooting, and maintenance processes.
• Stay current on industry trends and technologies to ensure training content remains relevant and effective.

• 3+ years in technical training, technical support, or a customer-facing technical role.
• Experience delivering remote support and training to customers.
• Experience in the packaging industry or related technical fields is a strong plus.

• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Excellent problem-solving and troubleshooting skills.
• Proactive and customer-focused, with a passion for delivering exceptional experiences.
• Organizational skills to manage multiple training programs and support tasks simultaneously.

• Proficiency in virtual meeting tools (e.g., Zoom, Microsoft Teams) and training software.
• Familiarity with CRM systems (e.g., Salesforce) and technical support ticketing systems.
• Ability to create professional training materials using PowerPoint, video editing software, or similar tools.

• Bachelor's degree or Associate's degree in engineering, technical education, or a related field preferred.
• Certifications in technical training or customer support are a plus.

• Excellent follow-through and proactive communication style
• Cross-functional training and Field Service Technical training experience preferred
• Continuous improvement and industry training upkeep

We are looking for a Remote Customer Service Specialist to join our growing team. This role involves assisting customers with inquiries, troubleshooting issues, and providing top-notch support via phone, email, and chat. You will play a vital role in ensuring customer satisfaction by resolving problems and answering questions in a timely and professional manner.

No prior experience required

we will provide comprehensive training to help you succeed in this role.

• Respond to customer inquiries via phone, email, and live chat.
• Provide detailed and accurate information about products and services.
• Troubleshoot customer issues, resolve complaints, and escalate to the appropriate department when necessary.
• Maintain a positive, empathetic, and professional attitude at all times.
• Document customer interactions, transactions, comments, and complaints in the system.
• Handle customer requests and concerns effectively and efficiently while ensuring a high level of satisfaction.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Assist with administrative tasks related to customer service and feedback collection.

• No experience required —full training provided.
• Strong communication skills (both written and verbal).
• Ability to stay calm and patient with customers, even in stressful situations.
• Basic computer skills and familiarity with web-based applications.
• Good problem-solving skills and the ability to think quickly on your feet.
• Reliable internet connection and a quiet, distraction-free home workspace.
• Strong attention to detail and organizational skills.

• Experience in customer service or call center environments is a plus.

• Familiarity with CRM software and help desk tools is a plus.

  Full training :

• You’ll receive comprehensive, step-by-step training on our products, services, and customer service protocols.
• Competitive pay.
• Flexible work schedule.
• Career growth opportunities.
• A supportive and inclusive team environment.

If you're passionate about helping people and eager to learn new skills in customer service, we'd love to hear from you!

We are seeking a friendly, motivated, and reliable Customer Service Representative to join our dynamic team. This is an entry-level position that offers comprehensive training to help you succeed in delivering exceptional customer support. No prior experience is required, and no degree is necessary—just a passion for helping others and a positive attitude!

Responsibilities

Assist Customers: Provide support via phone, email, or live chat for customers with inquiries about products, services, or technical issues.

Problem-Solving: Address customer concerns with patience and empathy, ensuring their issues are resolved in a timely and professional manner.

Product Knowledge: Learn about the company’s products, services, and systems to provide accurate information to customers.

Record Keeping: Document customer interactions in our CRM system to track issues, resolutions, and follow-ups.

Collaboration: Work closely with other team members and departments to ensure customer satisfaction and ensure issues are escalated as needed.

Follow-Up: Ensure any unresolved issues are followed up on in a timely manner, maintaining customer satisfaction.

Requirements

• No degree required: High school diploma or equivalent is preferred.
• Strong Communication Skills: Ability to clearly explain information, listen actively, and understand customer needs.
• Positive Attitude: A friendly and approachable personality, willing to help customers with a solutions-oriented mindset.
• Problem-Solving Skills: Ability to think quickly and troubleshoot problems.
• Tech Savvy: Basic computer skills, including proficiency in Microsoft Office or Google Suite. Experience with CRM tools or support software is a plus but not required.
• Team Player: Comfortable working in a team-oriented environment, and can also work independently when necessary.
• Customer-Centered: A passion for delivering excellent customer service and ensuring a positive experience for each individual.

Preferred (But Not Required)

• Previous customer service experience (retail, call center, etc.)
• Experience in a fast-paced environment
• Multilingual skills

Training

• Comprehensive training program provided, where you’ll learn about our products, services, and systems.
• Mentorship and continuous support to help you grow in your role.

• Ongoing opportunities for skill development and advancement within the company

  Why Join Us?

• Growth Opportunities: We prioritize promoting from within and offer opportunities for career advancement.
• Supportive Environment: Our team is dedicated to helping each other succeed, with mentorship and ongoing training available.
• Work-Life Balance: Flexible hours (remote options available) and competitive compensation.
• Diverse and Inclusive: We are an equal-opportunity employer and value diversity in our workforce.
  

How to Apply

Submit your resume For A Quick Job Interview.

City of Boston Residency Required

Mission Statement

The mission of the Boston Public Health Commission (BPHC) is to work in partnership with communities to protect and promote the health and well-being of all Boston residents, especially those impacted by racism and systemic inequities. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold ourselves accountable to establishing a culture of anti-racism and advance racial equity and justice through each of our bureaus, programs, and offices.

Job Description

The purpose of the Consortium for Professional Development is to design, develop, and deliver impactful, equitable, and inclusive learning opportunities for the public health workforce community. Our goal is to inspire and promote personal growth and career advancement to address the public health challenges of our time.

The Trainer for Staff Learning & Development will support the development and implementation of training programs across Boston Public Health Commission. This role requires strong facilitation skills and instructional design expertise. The trainer will create and deliver accessible, impactful learning opportunities while ensuring the successful execution, evaluation, and continuous improvement of program initiatives. This position ensures training initiatives are aligned with these outcomes, Boston Public Health Commission’s strategic plan, and the agency’s commitment to racial justice and health equity.

Key Responsibilities:

• Work to help BPHC become an anti-racist organization by meeting or exceeding standards set by the BPHC Anti-Racism policy.
• Adhere to the Consortium for Professional Development’s practices and standards.
• Support the learning management system by uploading content, tracking progress, processing enrollments, and generating reports.
• Facilitate training sessions (in-person and virtual), assist with online course delivery, operate audio/visual equipment, and support monthly New Hire Orientation.
• Develop and adapt training materials, including curricula, manuals, e-learning modules, and job aids, to accommodate diverse learning needs.
• Communicate schedules, course details, and program information; answer participant inquiries; and prepare reports and correspondence.
• Collaborate with leadership, employees, and cross-functional teams to assess training needs, build and maintain strong stakeholder relationships, and represent the organization at events.
• Stay current on industry trends and serve as a subject matter expert on training methodologies and best practices.
• Other duties as assigned.

Minimum Qualifications

• Passionate commitment to health equity and racial/social justice issues.
• Knowledge of or willingness to learn about the role of public health in addressing racism, the social determinants of health, and injustice in health outcomes as well as strategies to advance racial justice and health equity.
• Educational and work experience:
• High School Diploma/GED and three (3) years of related experience.
• Associate's degree with (2) years related experience.
• Experience designing and facilitating trainings and workshops utilizing adult learning theory.
• Proficiency with learning management systems (LMS), e-learning platforms, and virtual collaboration tools.
• Excellent skills in all Microsoft applications (Teams, Word, Excel, etc.).
• Strong project management skills, with the ability to manage multiple programs simultaneously.
• Experience working in non-profit or government agencies is highly desirable.
• Experience in evaluating program effectiveness through data analysis and feedback collection.

Additional Information

• City of Boston residency is required; Allston, Back Bay, Bay Village, Beacon Hill, Brighton, Charlestown, Chinatown, Dorchester, Downtown, East Boston, Fenway-Kenmore, Hyde Park, Jamaica Plain, Mattapan, Mid-Dorchester, Mission Hill, North End, Roslindale, Roxbury, South Boston, South End, West End, West Roxbury, Wharf district.
• A Criminal Offenders Records Information request must be completed for this position. However, a record is not an automatic bar to employment but is reviewed in relation to the job applied for.
• Certain immunizations will be recommended and/or required prior to commencement of employment duties.
• Any position that requires an advanced degree will be subject to education verification.
• Certain positions at the BPHC may be Grant Funded.
• The Boston Public Health Commission is an EEO Employer and all applicants meeting the minimum requirements are eligible to apply.
• Certain positions at the BPHC may require Child Protective Service Background verification.
• The advertised shift and schedule are subject to change at the department's discretion.

Shift

35 Hours Per Week

Grant Funding Information

This position is dependent on grants / external funding sources.

Pay Range

$65,000.00 - $75,000.00 Annually