97 Customer Support jobs in Bay Minette

Are you looking for a flexible, work-from-home opportunity? Join our team as a Remote Customer Service Representative and help support customers of various clients! In this role, you’ll handle both inbound calls, ensuring callers have a seamless experience while entering their information into our database. If you have great communication skills and a passion for helping others, this is the perfect role for you! Responsibilities : ● Handle inbound and outbound calls to support customers of various clients ● Provide excellent customer service, addressing questions and concerns ● Accurately enter information into our database ● Follow up with customers as needed to ensure satisfaction ● Meet and exceed performance metrics to qualify for advancement opportunitiesRequirementsResponsibilities:● High school diploma or equivalent ● Strong verbal communication skills ● Reliable internet connection and a quiet workspace ● Basic computer skills (Microsoft Office proficiency) ● Ability to work flexible hours, including evenings and weekends (set your own schedule) Technical Requirements (MANDATORY to begin work): ● Windows 11 OS ● Minimum 16 GB RAM (desktop or laptop) ● No Chromebooks or Apple computers ● Dual monitors (not needed at time of application) ● Noise-canceling USB headset (not needed at time of application) ● Hardwired internet connection (not needed at time of application)Benefits● Work from the comfort of your home ● Starting pay of $12-$15/hour (with increase opportunities) ● Opportunities for advancement based on performance ● Supportive team environment

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
Parsons is looking for an amazingly talented **MDDU CBRN Task Based Technical Support Specialist** to join our team!
This position is an **as needed role** and NOT a full-time role.
**What You'll Be Doing:**
+ Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications.
+ Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files.
+ Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies.
+ Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies.
+ Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required.
+ Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes.
+ Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes
+ Provides support for Situation Reports (SITREPs).
+ Provides input for After Action Reports (AARs).
**What Required Skills You'll Bring:**
+ Active Secret security clearance or higher
+ Must be able to obtain DHS Suitability.
+ Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises
+ 10 years experience in radiological and nuclear detection and training
+ Special event operational experience including SEAR or NSSE events
+ Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources.
+ Must be able to lift and carry up to 50 pounds of equipment
+ Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report.
+ Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint.
+ Radiation Worker training and experience working with radioactive materials.
+ Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days.
+ Must have valid driver's license and experience towing larger trailers including a fifth wheel
+ Must have a Class B CDL license or ability to obtain one within 3 months of being hired
**Security Clearance Requirement:**
An active Secret security clearance is required for this position.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $72,900.00 - $127,600.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

Description & Requirements

Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.

The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets. The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Job-Specific Essential Duties and Responsibilities:

• Resolve Tier 0/1 tickets within 48 hours.
• Provide support for username/password issues, basic troubleshooting.
• Support and escalate issues related to Chatbot, Knowledge base and common issues.

Job-Specific Minimum Requirements:

• 1+ years of work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.The ability to obtain, and maintain, a Public Trust clearance is required.

*This is a SCA Wage Determination position

#techjobs #veteransPage #clearance

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

22.93

Maximum Salary

$

22.93

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
Parsons is looking for an amazingly talented **MDDU CBRN Tech Support Specialist Level I** to join our team!
**What You'll Be Doing:**
+ Will act as a site manager.
+ Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications.
+ Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files.
+ Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies.
+ Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies.
+ Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required.
+ Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes.
+ Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes
+ Provide SITREPs at the end of each mission operational period.
+ Provide AAR at the conclusion of deployment.
**What Required Skills You'll Bring:**
+ Active Secret security clearance or higher
+ Must be able to obtain DHS suitability
+ Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises
+ 10 years experience in radiological and nuclear detection and training
+ Special event operational experience including SEAR or NSSE events
+ Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources.
+ Equipment experience shall include the use of primary and secondary screening devices, shall include spectroscopic devices, and chemical identification equipment utilizing FTIR and Raman technologies.
+ Certifications and training shall include NIMS and ICS certifications and courses, at least one basic radiation fundamental training program certification, and primary and secondary screener preventative certifications shall be completed and with valid certificate.
+ Level I candidates will demonstrate excellent decision making and critical thinking skills and be able to operate in a high paced environment with deadlines.
+ At minimum, the Level I candidate will have 10 years experience in the operational planning and coordination of detection and preventative activities with a minimum 7 years of hands-on equipment experience.
+ Must be able to lift and carry up to 50 pounds of equipment
+ Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report.
+ Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint.
+ Radiation Worker training and experience working with radioactive materials.
+ Willingness to travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days.
+ Must have valid driver's license and experience towing larger trailers including a fifth wheel
+ Must have a Class B CDL license or ability to obtain one within 3 months of being hired
**What Desired Skills You'll Bring:**
+ Biological and chemical detection experience is desired
+ Bachelor's degree is desired
**Security Clearance Requirement:**
An active Secret security clearance is required for this position.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $86,700.00 - $151,700.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
Parsons is looking for an amazingly talented **MDDU CBRN Tech Support Specialist Level II** to join our team!
**What You'll Be Doing:**
+ Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications.
+ Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files.
+ Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies.
+ Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies.
+ Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required.
+ Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes.
+ Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes
+ Provides support for Situation Reports (SITREPs).
+ Provides input for After Action Reports (AARs).
+ On a need to basis, perform responsibilities of level I TSS with Federal oversight
**What Required Skills You'll Bring:**
+ Active Secret security clearance or higher
+ Must be able to obtain DHS Suitability.
+ Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises
+ 10 years experience in radiological and nuclear detection and training
+ Special event operational experience including SEAR or NSSE events
+ Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources.
+ Must be able to lift and carry up to 50 pounds of equipment
+ Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report.
+ Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint.
+ Radiation Worker training and experience working with radioactive materials.
+ Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days.
+ Must have valid driver's license and experience towing larger trailers including a fifth wheel
+ Must have a Class B CDL license or ability to obtain one within 3 months of being hired
**Security Clearance Requirement:**
An active Secret security clearance is required for this position.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $72,900.00 - $127,600.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

**Job Description**
Our Chronic Care Sales team helps customers by delivering clinical product information, educational materials, and clinical training programs and resources. We partner with healthcare providers and systems to help them achieve better patient outcomes in their communities.
The Customer Team Leader (CTL) plays a critical role in establishing our company's customer- focused initiative.
This is a field-based sales management position that is responsible for covering the assigned district, which includes the following and may not be limited to the following workload centers: Birmingham, AL; Mobile, AL; Jackson, MS.
**Key Responsibilities include and may not be limited to:**
+ Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
+ Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
+ Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
+ Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
**Qualifications:**
**Attributes:**
+ Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
+ Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
+ Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
+ Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
+ Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.
+ Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
+ Solid understanding of Rx Pathways, and prior authorization process.
+ Track record of leading successful product launch teams in competitive markets.
+ Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.
**Minimum Requirements - Skills and Experience:**
+ BA/BS degree with minimum 5 years' experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry
+ Valid driver's license
+ Reside within 150 miles of a major workload center/city within the assigned district and be willing to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays
**Preferred Skills and Experience:**
+ Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline
+ At least 3 years' experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations
+ Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience
+ Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact
+ Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries
+ Skilled at establishing and maintaining relationships and networks within customer organizations
CCSales2025
Current Employees apply HERE ( Contingent Workers apply HERE ( and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights ( GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts ( Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
The salary range for this role is
$169,700.00 - $267,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
25%
**Flexible Work Arrangements:**
Remote
**Shift:**
Not Indicated
**Valid Driving License:**
Yes
**Hazardous Material(s):**
n/a
**Required Skills:**
Account Management, Account Management, Account Planning, Adaptability, Analytical Problem Solving, Banking, Biopharmaceutical Industry, Business Data Analytics, Cash-Handling, Communication, Cross-Team Collaboration, Customer Engagement, Customer Experience Management, Customer Insights, Decision Making, Healthcare Sales, Lead Generation, Managed Care, Managing Sales Teams, Market Analysis, Medical Device Technologies, People Leadership, Pharmaceutical Management, Pharmaceutical Sales, Product Knowledge {+ 5 more}
**Preferred Skills:**
**Job Posting End Date:**
10/11/2025
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R