What Jobs are available for Customer Support in Chicago?

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is crucial in ensuring our customers receive exceptional service and timely assistance. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing detailed product information. This is a Chicago, Illinois, US based position with a hybrid work model, offering a blend of in-office collaboration and remote flexibility.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Provide comprehensive product support and guidance to customers.
• Maintain accurate records of customer interactions and transactions.
• Develop and update customer support documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Train and mentor junior support staff.
• Proactively identify opportunities to improve the customer experience.
• Collaborate with sales and technical teams to ensure a seamless customer journey.
• Achieve and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.

Qualifications:

• Bachelor's degree in a related field or equivalent work experience.
• Proven experience (3+ years) in a customer service or helpdesk role, preferably in a senior capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Proficiency in customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A proactive and positive attitude with a passion for customer advocacy.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Ability to work effectively both independently and as part of a team.

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth. If you are passionate about delivering outstanding customer service and thrive in a collaborative environment, we encourage you to apply.

**About the Role**
This Customer Support Team Lead role sits within Uber's Center of Excellence (COE) in Chicago, IL. COEs are contact management centers dedicated to providing world-class customer support to Uber customers (riders, drivers, couriers, eaters, restaurants, etc.). Uber relies on the COEs to provide support for our community's toughest issue types, as well as to incubate support modalities and processes for new products and services. COEs pioneer how Uber manages support for customers around the globe.
**What the Candidate Will Need / Bonus Points**
**--- What the Candidate Will Do ---**
+ Directly lead, motivate, and develop CSRs to deliver on operational KPIs within a time-sensitive and demanding environment
+ Offer guidance and support to your team by being present and approachable on the floor, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
+ Audit your team's performance through ongoing analysis and use insights to highlight opportunities for improvement, additional training, or further review
+ Ensure team compliance with company policies, including but not limited to attendance, dress, and behavior; document and escalate issues as required
+ Create and distribute performance reports to management, senior leadership, and other stakeholders
+ Act as a Subject Matter Expert (SME)-identify trending issues and guide CSRs do the same in their daily work
**--- Basic Qualifications ---**
+ Some experience in retail, hospitality, or customer service in-person or contact center environment (with focus on modalities associated with specific LOB)
+ FOR INTERNALS: At least 1 year of informal leadership or SME experience
+ FOR EXTERNALS: At least 1 year of people management experience
+ Basic project management skills
+ Proficiency in Google Suite
+ Schedule flexibility for a 24/7 environment
+ Basic English language proficiency
**--- Preferred Qualifications ---**
+ Supervisory or leadership experience-You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
+ Maintain a positive, can-do demeanor and encourage others to do the same
+ Excellent written and verbal communication skills
+ Excellent interpersonal skills - You establish trust and effective working relationships with internal and external partners
+ Strong time-management and organizational habits-You prioritize work effectively and drive multiple projects to completion at once
+ Willingness to work weekends, occasional holidays, and outside a standard 8 to 5 shift schedule
+ Experience managing people in customer support or service industry, or other high-volume production environments
+ Bachelor's in Business, Communications, English, or Journalism
For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

Our client, a rapidly growing technology company, is seeking a highly skilled Senior Customer Support Engineer to join their dedicated team in Chicago, Illinois, US . This role is critical for ensuring our customers receive exceptional technical assistance and achieve maximum value from our cutting-edge SaaS platforms. You will be responsible for diagnosing and resolving complex technical issues, providing in-depth product support, and acting as a technical point of escalation for the customer support team. The ideal candidate will possess a deep understanding of software applications, cloud infrastructure, and customer service best practices. Your duties will include analyzing customer problems, reproducing issues, collaborating with engineering teams to find solutions, and communicating technical information clearly and effectively to both technical and non-technical audiences. You will also contribute to the creation of knowledge base articles, troubleshooting guides, and best practice documentation to empower our customers and internal teams. This position requires strong analytical and problem-solving skills, a customer-centric mindset, and the ability to manage multiple priorities in a fast-paced environment. You will play a key role in gathering customer feedback to inform product improvements and ensure customer satisfaction. Experience with CRM systems and ticketing platforms is essential. The successful candidate will be proactive in identifying recurring issues and proposing solutions to prevent future occurrences, thereby enhancing the overall customer experience.

Responsibilities:

• Provide advanced technical support to customers for our SaaS products.
• Diagnose, troubleshoot, and resolve complex software and system issues.
• Act as a technical escalation point for the customer support team.
• Collaborate with engineering and product teams to identify, track, and resolve bugs.
• Develop and maintain comprehensive technical documentation, including knowledge base articles and FAQs.
• Reproduce customer issues in test environments for effective analysis.
• Educate customers on product features, best practices, and effective utilization.
• Monitor support queues and ensure timely resolution of customer inquiries.
• Gather and analyze customer feedback to identify product improvement opportunities.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, customer engineering, or a similar role, preferably with SaaS products.
• Strong understanding of software troubleshooting methodologies and techniques.
• Proficiency in diagnosing issues related to web applications, databases, and cloud infrastructure (e.g., AWS, Azure).
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing tools.
• Ability to manage multiple support cases and prioritize effectively.
• Customer-focused attitude with a passion for helping users succeed.
• Experience in scripting or basic coding (e.g., SQL, Python) is a plus.

**Job Title:**
Customer Experience Support - ICS
**Department:**
Administration, Facilities & Secretarial
**Country:**
United States of America
**State/Province:**
Illinois
**City:**
Chicago
**Full/Part Time:**
Full time
**Job Summary:**
Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams
**Job Description:**
**Key Responsibilities:**
+ Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads. Monitor freight in transit and customer location requests for appointments
+ Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
**Qualifications:**
**Minimum Qualification:**
+ High School Diploma/GED with less than 1 year of working experience
+ Preferred Qualification:
+ Ability to communicate effectively
+ Ability to multitask
+ Ability to prioritize
+ Ability to quickly learn new systems
+ Keyboarding and typing
+ Ability to meet or exceed customer needs and expectations and provide excellent service
+ Ability to process information with high levels of accuracy
This position is not eligible for employment-based sponsorship.
**The starting pay range for this position is between $ per hour.**
**Compensation:**
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.
**Benefits:**
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
**Education:**
GED (Required), High School (Required)
**Work Experience:**
Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics
**Job Opening ID:**
Customer Experience Support - ICS (Open)
**_"This job description has been designed to indicate the general nature and level of work performed by employees within this_** **_classification._** **_It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job._**
**_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."_**
**_J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law._**
**Fortune 500 experience. Career advancement. Nationwide relocation possibilities.**
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
**Why J.B. Hunt?**
J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
**What are we looking for?**
J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.
J.B. Hunt is proud to serve individuals of all abilities. If you need assistance completing your application, please contact us at .
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling .

Description
Sargent & Lundy is a leading consulting engineering firm specializing in the power and energy sectors. Since 1891, we have provided comprehensive engineering, design, and consulting services for both traditional and renewable power generation, grid modernization, nuclear power, and more. Our mission is to help clients achieve their energy goals effectively by adopting advanced technologies and sustainable practices. We are looking for a motivated Data Engineer to join our growing data-driven team to enhance our data infrastructure and support analytics initiatives.
Role Overview
The IT Help Desk Lead is responsible for overseeing daily operations of the IT Help Desk team to ensure timely and effective resolution of technical issues and service requests. This role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support.
Key Responsibilities
Team Leadership & Operations
+ Supervise a team of Help Desk Technicians, providing guidance, mentoring, and performance feedback.
+ Schedule and manage help desk coverage to ensure adequate support during business hours and on-call rotations.
+ Monitor ticket queues, assign priorities, and ensure timely resolution according to SLA targets.
+ Conduct regular team meetings to review performance metrics, open issues, and improvement areas.
+ Perform quarterly performance check-ins and end of year evaluations for agents
Technical Support
+ Provide advanced troubleshooting and escalation support for complex incidents or requests.
+ Ensure accurate documentation of issues, resolutions, and knowledge base updates.
+ Collaborate with infrastructure, applications, and security teams for escalations and cross-functional issue resolution.
+ Maintain asset and user account management standards in alignment with IT policies.
+ Manage Help Desk phone system, track agent performance, join/shadows calls for advanced support.
Process & Continuous Improvement
+ Identify recurring issues and propose solutions or process improvements.
+ Develop and maintain help desk procedures, documentation, and standard operating processes (SOPs).
+ Assist in developing and implementing IT service management (ITSM) best practices.
+ Analyze metrics (ticket volume, response times, customer satisfaction) to report performance and trends.
Customer Service & Communication
+ Ensure a high level of customer satisfaction by fostering a customer-first culture.
+ Communicate effectively with users at all levels to provide updates and manage expectations.
+ Develop internal communications and training materials to improve user self-service.
This position offers the flexibility of a hybrid schedule with the expectation of 3 days per week in our downtown Chicago office, and 2 days remote from home .
Qualifications
Qualifications & Experience
+ Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
+ 5+ years of experience in IT support, with 2 years in a team lead or supervisory role (preferred).
+ Experience in supporting Windows, macOS, Office 365, Active Directory, and enterprise ticketing systems (e.g., ServiceNow, Ivanti Cherwell, Freshworks etc.).
Key Competencies
+ Strong leadership and people management skills.
+ Excellent problem-solving, communication, and interpersonal skills.
+ Strong understanding of ITIL principles and ITSM processes.
+ Ability to prioritize and manage multiple tasks in a fast-paced environment.
+ Customer-focused mindset with a commitment to service excellence.
Preferred Certifications
+ ITIL v4 Foundation Certification.
+ CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
We do not sponsor employees for work authorization in the U.S. for this position.
Award-Winning Benefits
At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024.
Health & Wellness Financial Benefits Work-Life Balance
+ Health Plans: Medical, Dental, Vision
+ Life & Accident Insurance
+ Disability Coverage
+ Employee Assistance Program (EAP)
+ Back-Up Daycare
+ FSA & HSA
+ 401(k)
+ Pre-Tax Commuter Account
+ Merit Scholarship Program
+ Employee Discount Program
+ Corporate Charitable Giving Program
+ Tuition Assistance
+ First Professional Licensure Bonus
+ Employee Referral Bonus
+ Paid Annual Personal/Sick Time (PST)
+ Paid Vacation
+ Paid Holidays
+ Paid Parental Leave
+ Paid Bereavement Leave
+ Flexible Work Arrangements
Compensation Range
$70,510.00 - $103,820.00
Transparency Statement
Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus.
Awards & Recognition
Equal Opportunity
Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.
CityChicago
StateIL
CountryUnited States
Area of InterestInformation Technology
TypeFull Time - Regular
Job ID
Business GroupCEO Group
DepartmentComputer Technology

Description
We are looking for a Help Desk Analyst II to join our team in Chicago, Illinois. This part-time position is ideal for individuals with a strong technical background who are eager to provide excellent IT support and grow into a long-term role. As a contract opportunity, this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support.
Responsibilities:
- Provide Tier 2 technical support, addressing and resolving IT-related issues efficiently.
- Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.
- Manage service desk tickets, ensuring timely responses and resolutions.
- Support mobile device management operations and ensure proper system functionality.
- Collaborate with team members and end-users to identify and implement solutions.
- Maintain professionalism and clear communication when assisting users.
- Ensure on-site presence as required to meet support needs and uphold reliability.
- Follow established procedures and guidelines while contributing to process improvements.
- Utilize technical expertise to diagnose and resolve hardware and software issues.
Requirements - Proven experience in Tier 2 IT support roles.
- Strong knowledge of Active Directory and Microsoft Windows 10.
- Ability to troubleshoot hardware and software issues effectively.
- Familiarity with mobile device management systems.
- Experience in managing service desk tickets and providing timely resolutions.
- Excellent communication skills with a detail-oriented approach.
- Ability to work independently while adhering to instructions.
- Reliable and punctual with a commitment to on-site presence. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Our client, a rapidly growing e-commerce leader based in Chicago, Illinois, US , is seeking a strategic and empathetic Senior Customer Experience Manager to elevate their customer support operations. This role is crucial in shaping and delivering exceptional customer journeys across all touchpoints. The ideal candidate will have a deep understanding of customer service best practices, a passion for operational excellence, and a proven ability to lead and motivate teams. Responsibilities include developing and implementing customer service strategies, defining and monitoring key performance indicators (KPIs) such as customer satisfaction (CSAT), Net Promoter Score (NPS), and First Contact Resolution (FCR). You will be responsible for managing and optimizing customer support channels (phone, email, chat, social media), identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness. This position requires developing training programs for support staff, ensuring they are equipped with the knowledge and skills to provide outstanding service. You will also collaborate with product and marketing teams to ensure a seamless customer experience and provide valuable feedback from the front lines. A minimum of 6 years of experience in customer service management, preferably within the e-commerce or technology sectors, is required. Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Strong analytical skills, experience with CRM systems and customer support software, and excellent communication and interpersonal skills are essential. We are looking for a proactive leader who can drive positive change, build strong relationships with customers and team members, and champion a customer-centric culture. This is a fantastic opportunity to make a significant impact on customer loyalty and business growth within a dynamic and forward-thinking organization. You will be instrumental in defining and refining the voice and service standards of our client.

**Champions Do More**
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $16.20/Hr.
**Posted Max Pay Rate** USD $5.00/Hr.
**ID** _ _
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _60641_
**_Location : Address_** _3545 N. Milwaukee Avenue_
**Remote** _No_
**Posted Min Pay Rate** _USD 16.20/Hr._
**Posted Max Pay Rate** _USD 25.00/Hr._
**Prioritization** _Tier 2 - Staffing Needs_

**Company** Alaska Airlines
**The Team**
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
**Role Summary**
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
**Key Duties**
+ Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
+ Sell tickets and ensure cabin accommodations.
+ Perform computer, iPad and paperwork tasks.
+ Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
+ Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
+ Process and secure passenger luggage.
+ At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
**Additional Details**
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
**Day in the Life**
To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.
If you are unable to view the video, click thislink.
**Job-Specific Experience, Education & Skills**
**Required**
+ 6 months of customer service or community service experience.
+ Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 lbs.
+ Must be able to push/pull 50 lbs.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Flexibility to work varied shifts (e.g., weekends, holidays).
+ Ability to participate in paid training.
+ Ability to learn and operate a computerized reservation system.
+ Ability to adapt to performing work according to set procedures.
+ Ability to anticipate needs of others in a fast-paced environment.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
**Starting Rate**
USD $20.58/Hr.
**Total Rewards**
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
**Airport SIDA Badge Requirements**
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
**Regulatory Information**
**Equal Employment Opportunity Policy Statement**
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
**Government Contractor & Department of Transportation (DOT) Regulations**
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
**Apply by 7:00 PM Pacific Time on**
11/4/2025
**FLSA Status** Non-Exempt
**Employment Type** Part-Time
**Regular/Temporary** Regular
**Requisition Type** Frontline
**Location** Chicago
**Need help finding the right job?** We can recommend jobs specifically for you!
**Job Locations** _USA-IL-Chicago_
**Requisition ID** _ _
**Category** _Airports & Warehouse_