1229 Customer Support jobs in Coppell

Customer Support Specialist

Pay from $24 to $28 per hour with significant growth and earning potential!

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly and customer focused. As a Uline Customer Support Specialist, youll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! Well equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North Americas leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-JM3

#LI-TX001

(#IN-TXCS)

Customer Support Specialist

Pay from $24 to $28 per hour with significant growth and earning potential!

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly and customer focused. As a Uline Customer Support Specialist, youll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! Well equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North Americas leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-JM3

#LI-TX001

(#IN-TXCS)

• Respond promptly and professionally to customer inquiries via phone, email, and internal systems
• Troubleshoot and resolve product or service issues efficiently
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to resolve complex customer concerns
• Follow company procedures and service standards to ensure consistency
• Identify recurring issues and recommend improvements to processes or tools
• Deliver high-quality support that meets KPIs and customer expectations

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 1+ year of experience in customer service or support roles
• Strong verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively
• Tech-savvy with proficiency in CRM software and Microsoft Office Suite
• Excellent problem-solving and conflict-resolution abilities
• A customer-first mindset and high attention to detail

• Competitive salary based on experience and performance
• Opportunities for professional growth and internal promotion
• Comprehensive training and support from a collaborative team
• Health, dental, and vision insurance options
• Paid time off and holidays
• Supportive work environment focused on skill development and teamwork

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to support the Sales organization and its customers through bid coordination and small project proposals. Each day you will be working with our sales team and distributor partners to meet our project quotation deadlines and assisting with order entry.

The work model for the role is: hybrid (#Li-Hybrid) in Dallas, TX.

This role is contributing to the Commercial and Water Electrification Markets in the Dallas CIOR District.

You will be mainly accountable for:

• Coordinating project bid schedules with the ABB sales team and distributor partners
• Building professional project bid quotations for small and medium projects
• Performing analytics and utilizing various metric driven tools to provide project success rates
• Delivering product/solution/service-related training; and supporting the managers in preparing and validating the technical articles to publish.
• Customer visits will be required from time to time to build relationship

• High school education with 3+ years of experience in the electrical industry or a bachelor's degree
• Experience in switchgear sales or project coordination preferred
• Knowledge in commercial or water market spaces preferred
• You are detail oriented and have an ability to balance multiple deadlines at once
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

• Serve as the primary technical resource for Nokia customers deploying the Fixed Networks product portfolio with an overall objective to ensure/improve the overall customer experience.
• Provide timely interaction with customers and internal teams requesting support by handling customer cases (tickets) as the single point of contact for the customer and managing incidents/outages within the defined customer SLA's. Provide proper escalations to adjacent Nokia support organizations of key issues.
• Perform initial diagnosis of incidents and perform diagnostic testing and troubleshooting to isolate faults within the Nokia components; Provide issue resolution/outage neutralization.
• Take ownership of post-sales technical issues, working with cross-functional teams to document incident/problem resolution steps and troubleshooting procedures.
• Function as the frontline technical resource for customer "best practices" and customer questions
• Take ownership of post-event Root Cause Analysis. Developing Post-Mortem/RCA documentation and effectively communicating post-event analysis & recommendations to the customer.
• Engage with product management, regional business centers, and engineering support as a customer advocate to ensure speedy resolution of customer issues and influence product roadmap

• B.S. Computer Science or equivalent educational experience.
• 7+ years of experience as a post sales engineer for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider.
• Strong technical background with a demonstrated aptitude for picking up new technology with ease.
• Standout 'customer first' attitude
• Strong verbal and written communications skills with a focus on developing technical documentation and communicating highly technical material effectively to customers.
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Ability to meet assigned timelines with high-quality, complete deliverables in unsupervised, sometimes remote situations
• Availability of Support: On-call/EME Support 24*7

• M.S. degree in Computer Science or equivalent educational experience
• Experience with Linux/UNIX operating systems.
• Layer 2/Layer3 IP/MPLS protocols knowledge and experience.
• Scripting (SQL/PERL/Python/Shell) and/or development experience.
• An ability to thrive in a high-pressure multi-tasking environment, doesn't let anything slip through the cracks and can adjust priorities on-the-fly
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• An ability to work well in teams providing strong, relevant input and allows ideas from others to be shared and used when appropriate

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a Customer Support Specialist to join our South-Central U.S. regional team. This position can be based out of San Antonio, Carrollton, or Corpus Christi, Texas. This position is responsible for providing legendary customer service by supporting order processing and sales activities for both internal and external customers. You'll be the front line of communication, ensuring prompt, thorough, and professional handling of customer needs while maintaining a positive and solution-oriented approach.

This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence. If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply-even if you don't meet every requirement.

Key Responsibilities

Order Management

• Process product and service orders via direct customer contact or sales input

• Monitor and maintain order backlog; communicate proactively about order status and changes

• Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines

• Maintain customer files with contracts, quotes, and relevant documentation

Customer Billing Resolution

• Investigate and resolve billing disputes in coordination with A/R collections team

Sales Support

• Provide product availability, pricing, and formal quotations

• Support sales teams and customers with both pre- and post-order needs

Team Collaboration

• Provide backup coverage within the team and across departments as needed

• Participate in new initiatives and contribute to process improvements

Role Focus

• Not a call center role

• Heavy involvement in project order entry, issue resolution, and internal order handling

• Orders often span long lead times and may require engagement until start-up-sometimes up to two years later

Qualifications & Skills

Required:

• 0-2+ years of experience in customer service, order management, or sales support

• Strong customer service background with proactive communication skills

• Technical aptitude and problem-solving mindset

• Strong verbal and written communication skills

• Ability to work cross-functionally in a matrixed organization

• Proficiency in Microsoft Office applications

Preferred:

• Experience with CRM systems (Salesforce.com preferred)

• Familiarity with ERP systems (AS/400 and Select Configure Price Quote (SCPQ) tools)

• Mechanical aptitude

Key Competencies

• Customer-centric mindset with a strong focus on service quality

• Willingness to ask questions and take initiative

• Continuous improvement orientation

• Ability to collaborate across boundaries and functions

Compensation & Benefits

The estimated pay for this position is $20.00/hour. At Xylem we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans; 401(k) with company contribution; paid time off; paid parental leave; and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to support the Sales organization and its customers through bid coordination and small project proposals. Each day you will be working with our sales team and distributor partners to meet our project quotation deadlines and assisting with order entry.

The work model for the role is: hybrid (#Li-Hybrid) in Dallas, TX.

This role is contributing to the Commercial and Water Electrification Markets in the Dallas CIOR District.

You will be mainly accountable for:

• Coordinating project bid schedules with the ABB sales team and distributor partners
• Building professional project bid quotations for small and medium projects
• Performing analytics and utilizing various metric driven tools to provide project success rates
• Delivering product/solution/service-related training; and supporting the managers in preparing and validating the technical articles to publish.
• Customer visits will be required from time to time to build relationship

Qualifications for the role:

• High school education with 3+ years of experience in the electrical industry or a bachelor's degree
• Experience in switchgear sales or project coordination preferred
• Knowledge in commercial or water market spaces preferred
• You are detail oriented and have an ability to balance multiple deadlines at once
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division's highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers' carbon reduction strategies.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at .

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

(excludes ABB E-mobility, Athens union, Puerto Rico)

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

• Provide timely and accurate technical support to customers via multiple channels (email, chat, phone).
• Troubleshoot and resolve customer inquiries related to software functionality, account issues, and technical errors.
• Guide customers through product features and best practices.
• Escalate complex issues to engineering, product, or other relevant teams, ensuring proper documentation.
• Maintain detailed records of customer interactions and resolutions in our CRM system.
• Identify recurring issues and provide feedback to the product and engineering teams for continuous improvement.
• Contribute to building a comprehensive knowledge base and FAQ resources.
• Ensure a high level of customer satisfaction through professional and empathetic communication.
• Meet or exceed key performance indicators (KPIs) for response time, resolution time, and customer satisfaction.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-2 years of experience in customer support, technical support, or a similar client-facing role.
• Excellent written and verbal communication skills, with a knack for explaining technical concepts clearly.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and support ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric approach.
• Familiarity with SaaS products and cloud-based technologies is a plus.