87 Customer Support jobs in Eugene

Job Title: Customer Support Specialist

Location: Onsite - Hillsboro, OR
Employment Type: Direct Hire
Schedule: Monday to Friday, Full-Time, either 6am-3pm or 7am-4pm
Pay: $20 - $4 per hour DOE
Benefits: 100% company-paid medical and dental premiums, PTO + standard holidays, 401K with company contribution


About the Role

LHH Recruitment is seeking a motivated and detail-oriented Customer Support Specialist to join our client's team in Hillsboro, OR. This role is ideal for an entry-level candidate eager to learn or someone with 1-3 years of customer support experience. You'll play a key part in supporting both B2B and B2C customers , ensuring smooth operations from order entry to shipping.


Key Responsibilities

• Enter and process customer orders accurately and efficiently
• Generate and manage invoices
• Create and maintain reports using basic Excel functions
• Coordinate shipping logistics and ensure timely deliveries
• Communicate with customers to resolve inquiries and provide updates
• Collaborate with internal teams to ensure customer satisfaction

Qualifications

• High school diploma or equivalent; associate or bachelor's degree a plus
• 0-3 years of experience in customer service or administrative support
• Basic proficiency in Microsoft Excel (e.g., data entry, sorting, filtering)
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal abilities
• Positive attitude and willingness to learn and grow

Why Join Our Client?

• Be part of a supportive team that values growth and development
• Enjoy full medical and dental coverage paid entirely by the company
• Work in a collaborative, fast-paced environment with early start times to maximize your day
• Company is well-known for a great culture, celebrating their employees and working hard but having fun doing it

Pay Details: 20.00 to 24.00 per hour

Search managed by: Ashley Armstrong

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Loan Support Specialist III
Loan Operations
Tacoma,
Washington
Irvine,
California
Roseburg,
Oregon
Spokane,
Washington
Liberty Lake,
Washington
Phoenix,
Arizona
**Description**
**About Us:**
At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of ourassociates.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.
**About the Role:**
The Loan Support Specialist III is responsible for theservicingofconsumer, smallbusiness, SBA and commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are highly complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring knowledge of loan documentation, regulations, policies and procedures. This role interacts with bank staff at all levels in multiple departments, customers, escrow/title personnel, attorney's and various levels of external professionals. Actsindependently to determine methods and proceduresonnew assignments.
+ Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
+ Responsible for the transaction and processing of complex consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with theorganizationsworkflow, ensuringregulation, policy, and procedures practices are followed.
+ Provide outstanding service and timely response to requests from internal and external customers.
+ Captures andmay be asked to analyze, and review report metrics to assist leadership in coordinating and adjusting workflow.
+ Participate in continuous improvement efforts to and regularly assist in the identification and implementation of workflow improvements.
+ Perform work accurately and within assigned deadlines. Provide timely communication of work status so any incomplete work can be redistributed across the team.
+ Act as a Loan Servicing subject matter expert (SME) both internally and externally. Assist others in understanding theorganizationsprocesses, procedures and policies.
+ Assist leadership in training/leading others while providing guidance for overall performance improvement across the department. Will becross-trainedto assist and back-up others throughout Loan Support Services
+ Participateonproject teams within division and across departments with intentional collaboration across all channels.
+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
+ Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
+ Takes personal initiative and is a positive example for others to emulate.
+ Embraces our vision to become "Business Bank of Choice"
+ May perform other duties as assigned.
**About** **You:**
+ High SchoolDiploma or GED. Required
+ Associate's degreein Business, accounting, finance or related field.Preferred.
+ 4-7 yearsof advanced consumer, SBA or commercial/business loan servicing orequivalent experience.Required
+ Demonstrated working knowledge of consumer, SBA and commercial/business loan experience, advanced banking, lending products, services and lending documentation including loan regulations, policies and procedures.
+ Ability to muti-task and adjust appropriately to frequent changes in dailywork flow.
+ Excellent math, analytical, multi-tasking and problem-solving skills.
+ Excellent interpersonal, verbal, and written communication skills. Ability to effectively communicate across all levels of the organization.
+ Comprehensive understanding of consumer, SBA or commercial/business loan regulations, policies and procedures.
+ Advanced skills using computer software including Word, Excel, loan servicing systems and other office equipment.
+ Ability to work efficiently in a fast-paced, service-oriented environment.
+ Excellent analytical skills and attention to detail.
**Job Location(s):** Ability to work fully onsite at posted location(s).
This evergreen requisition is designed to support ongoing hiring needs within our Loan Operations team. Multiple positions are available; we continuously review candidates to fillopenrole as they arise. Qualified candidates may be considered immediately, whileothers may be kept in our pipeline for future opportunities. Below are the current locations where the team is hiring.
Liberty Lake, WA
Tacoma, WA
Roseburg, OR
Phoenix, AZ
**Our** **Benefits:**
We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $22.00 - $28.00,and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
**Our Commitment to** **Diversity** **:**
Columbia Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: (email protected) .
**To Staffing and Recruiting Agencies:**
Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Columbia Bank.Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Columbia Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.

Loan Support Specialist IV
Loan Operations
Liberty Lake,
Washington
Irvine,
California
Roseburg,
Oregon
Spokane,
Washington
Tacoma,
Washington
Phoenix,
Arizona
**Description**
**About Us:**
At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of ourassociates.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.
**About the Role:**
The Loan Support Specialist IV is responsible for theservicingofconsumer, smallbusiness, SBA and commercial loanservicingwithin an environment of high work volumes and established deadlines. Works on assignments that are highly complex and specialized in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring knowledge of loan documentation, regulations, policies and procedures. This role interacts with bank staff at all levels in multiple departments, customers, escrow/title personnel, attorney's and various levels of external professionals. Actsindependently to determine methods and proceduresonnew assignments.
+ Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
+ Maintains oversight for the transaction and processing of moderate to highly complex and specialized consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with theorganizationsworkflow, ensuring regulation, policy, and procedures practices are followed.
+ Provide outstanding service and timely response to requests from internal and external customers.
+ Analyze daily report metrics and organize workflow assignments and tasks to ensure work is assigned and completed.
+ Participate and may lead efforts to assist in the identification and implementation of workflow improvements.
+ Perform work accurately and within assigned deadlines. Provide timely communication or analysis of work that may be projected to be incomplete to allow or facilitate workload transfer.
+ Provide subject matter expertise of processes andsystemin all aspects of loan servicing and support activities. May participate on project teams within division and across departments with intentional collaboration across all channels
+ Throughmonitoring ofteam accuracy coach, mentor, train or teach coursework to others or as a subject matter expert to improve quality and overall performance of team. Will be asked to train on multiple functions to back-up and assistthroughoutLoan Support Services
+ Actively participate in specialized project teams within division and across departments with intentional collaboration across all channels.
+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
+ Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
+ Takes personal initiative and is a positive example for others to emulate.
+ Embraces our vision to become "Business Bank of Choice"
+ May perform other duties as assigned.
**About** **You:**
+ High SchoolDiploma or GED. Required
+ Associate's degreein Business, accounting, finance or related field.Preferred.
+ 7+ yearsof advanced consumer, SBA or commercial/business loan servicing or equivalent experience.Required
+ 1+year(s)of supervisory or team lead experience of equivalent leadership.Preferred.
+ Advanced knowledge with consumer, SBA and commercial/business loans, advanced banking, lending products, and services and lending documentation.
+ Ability to muti-task and positively adapt to continuous change within the work environment.
+ Advanced math, analytical, multi-tasking and problem-solving skills.
+ Excellent interpersonal, verbal, and written communication skills. Ability to effectively communicate with people at all levels.
+ Demonstrated working knowledge of consumer, SBA or commercial/business loan regulations, policies and procedures.
+ Advanced skills using computer software including Word, Excel, loan servicing systems and other office equipment.
+ Ability to work effectively in a fast-paced service-oriented environment with high work volumes and critical deadlines.
+ Excellent analytical skills and attention to detail.
+ Ability to trouble shoot and determine best workflow practices making suggestions for process improvement. (covered under essential functions).
**Job Location(s):** Ability to work fully onsite at posted location(s).
This evergreen requisition is designed to support ongoing hiring needs within our Loan Operations team. Multiple positions are available; we continuously review candidates to fillopenrole as they arise. Qualified candidates may be considered immediately, while others may be kept in our pipeline for future opportunities. Below are the current locations where the team is hiring.
Liberty Lake, WA
Tacoma, WA
Spokane, WA
Roseburg, OR
Phoenix, AZ
Irvine, CA
**Our** **Benefits:**
We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $22.00 - $28.00,and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
**Our Commitment to** **Diversity** **:**
Columbia Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: (email protected) .
**To Staffing and Recruiting Agencies:**
Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Columbia Bank.Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicitedresume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Columbia Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.

Loan Support Specialist II
Loan Operations
Phoenix,
Arizona
Irvine,
California
Roseburg,
Oregon
Spokane,
Washington
Tacoma,
Washington
Liberty Lake,
Washington
**Description**
**About Us:**
At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of ourassociates.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.
**About the Role:**
The Loan Support Specialist II is responsible for the servicing of consumer, small business, SBA and commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring knowledge of loan documentation, regulations, policies and procedures. This role interacts with bank staff at all levels in multiple departments, customers, escrow/title personnel, attorney's and various levels of external professionals. Actsindependently to determine methods and proceduresonnew assignments.
+ Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
+ Responsible for the transaction and processing of moderately complex consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with theorganizationsworkflow, ensuringregulation, policy, and procedures practices are followed.
+ Provide outstanding service and timely response to requests from internal and external customers.
+ Captures metrics to assist leadership in coordinating and adjusting daily workflow.
+ Participate in continuous improvement efforts and actively assist in the identification and implementation of workflow improvements.
+ Perform work accurately and within assigned deadlines. Provide timely communication of work status so any incomplete work can be redistributed across the team.
+ May serve as a Loan Servicing subject matter expert (SME) both internally and externally. May be asked to lead or assist others in understanding the organizations processes, procedures and policies.
+ May be asked to mentor or train others as well as be cross-train to assist others throughout Loan Support Services.
+ Actively participateoncollaboration project teams within division and across departments as needed.
+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
+ Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
+ Takes personal initiative and is a positive example for others to emulate.
+ Embraces our vision to become "Business Bank of Choice"
+ May perform other duties as assigned.
**About** **You:**
+ High SchoolDiploma or GED. Required
+ Associate's degreein Business, accounting, finance or related field.Preferred.
+ 2-4 yearsof advanced consumer, SBA or commercial/business loan servicing or equivalent experience.Required.
+ Possess working knowledge of consumer, SBA and commercial/business loan experience, advanced banking, lending products, services and lending documentation including loan regulations, policies and procedures.
+ Ability to muti-task and respond to frequent changes in daily workflow.
+ Strong math, analytical, multi-tasking and problem-solving skills.
+ Excellent interpersonal, verbal, and written communication skills. Ability to effectively communicate across all levels of the organization.
+ Possess working knowledge of consumer, SBA or commercial/business loan regulations, policies and procedures.
+ Proficiencyusing computer software including Word, Excel, loan servicing systems and other office equipment.
+ Ability to work efficiently in a fast-paced, high-volume service-oriented environment.
+ Strong analytical skills and attention to detail.
**Job Location(s):** Ability to work fully onsite at posted location(s).
This evergreen requisition is designed to support ongoing hiring needs within our Loan Operations team. Multiple positions are available; we continuously review candidates to fillopenrole as they arise. Qualified candidates may be considered immediately, while others may be kept in our pipeline for future opportunities. Below are the current locations where the team is hiring.
Liberty Lake, WA
Tacoma, WA
Spokane, WA
Roseburg, OR
Phoenix, AZ
Irvine, CA
**Our** **Benefits:**
We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $18.00 - $26.00,and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
**Our Commitment to** **Diversity** **:**
Columbia Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: (email protected) .
**To Staffing and Recruiting Agencies:**
Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Columbia Bank.Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Columbia Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.

Loan Support Specialist I
Loan Operations
Irvine,
California
Roseburg,
Oregon
Spokane,
Washington
Tacoma,
Washington
Liberty Lake,
Washington
Phoenix,
Arizona
**Description**
**About Us:**
At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of ourassociates.
We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.
Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.
**About the Role:**
The Loan Support Specialist Iisresponsible for theservicingof consumer, small business, SBA and commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are moderately complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring knowledge of loan documentation, regulations, policies and procedures. This role interacts with bank staff at all levels in multiple departments, customers, escrow/title personnel, attorney's and various levels of external professionals. Actsindependently to determine methods and proceduresonnew assignments.
+ Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
+ Responsible for the transaction and processing of moderate to complex consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with theorganizationsworkflow, ensuringregulation, policy, and procedures practices are followed.
+ Provide outstanding service and timely response to requests from internal and external customers.
+ Captures metrics to assist leadership in coordinating and adjusting workflow.
+ Participate in continuous improvement efforts and contribute to the identification and implementation of workflow improvements.
+ Perform work accurately and within assigned deadlines. Provide timely communication of work status so that any incomplete work can be redistributed across the team.
+ May be asked to train others as well as be cross trained to assist throughout Loan Support Services.
+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
+ May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
+ Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
+ Takes personal initiative and is a positive example for others to emulate.
+ Embraces our vision to become "Business Bank of Choice"
+ May perform other duties as assigned.
**About** **You:**
+ High SchoolDiploma or GED. Required
+ Associate's degreein Business, accounting, finance or related field.Preferred.
+ 1-2 yearsof Consumer, SBA or Commercial/Business loan or equivalent experience.Required.
+ Working knowledge of consumer, SBA and commercial/business loan, advanced banking, lending products, services and lending documentation including loan regulations, policies and procedures.
+ Ability to muti-task and respond to frequent changes in daily workflow.
+ Demonstrated math, analytical, multi-tasking and problem-solving skills.
+ Solid interpersonal, verbal, and written communication skills. Ability to effectively communicate across all levels of the organization.
+ Possess working knowledge of consumer, SBA or commercial/business loan regulations, policies and procedures.
+ Proficiencyusing computer software including Word, Excel, loan servicing systems and other office equipment.
+ Able to work in a high work volume service-oriented environment with a high degree of change thatsupportcritical deadlines.
+ Strong analytical skills and attention to detail.
**Job Location(s):** Ability to work fully onsite at posted location(s).
This evergreen requisition is designed to support ongoing hiring needs within our Loan Operations team. Multiple positions are available; we continuously review candidates to fillopenrole as they arise. Qualified candidates may be considered immediately, while others may be kept in our pipeline for future opportunities. Below are the current locations where the team is hiring.
Liberty Lake, WA
Tacoma, WA
Spokane, WA
Roseburg, OR
Phoenix, AZ
Irvine, CA
**Our** **Benefits:**
We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $18.00 - $26.00,and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
**Our Commitment to** **Diversity** **:**
Columbia Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: (email protected) .
**To Staffing and Recruiting Agencies:**
Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Columbia Bank.Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Columbia Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.

Description & Requirements

Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.

The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets. The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Job-Specific Essential Duties and Responsibilities:

• Resolve Tier 0/1 tickets within 48 hours.
• Provide support for username/password issues, basic troubleshooting.
• Support and escalate issues related to Chatbot, Knowledge base and common issues.

Job-Specific Minimum Requirements:

• 1+ years of work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.The ability to obtain, and maintain, a Public Trust clearance is required.

*This is a SCA Wage Determination position

#techjobs #veteransPage #clearance

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

22.93

Maximum Salary

$

22.93