369 Customer Support jobs in Kaysville

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $16.00 to $20.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent

• 5 year's customer support experience preferred

• Experience in the home improvement industry a plus

• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

• Excellent work ethic, solid attendance record and attention to detail

• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Our client, a leading technology company focused on innovative SaaS solutions, is seeking a dedicated and empathetic Customer Support Specialist to join their remote team. Based in the vibrant city of Salt Lake City, Utah , this role is primarily remote, offering flexibility and a chance to contribute to a dynamic customer success department. You will be the primary point of contact for customers, providing timely and effective support through various channels, including email, phone, and live chat. Responsibilities include troubleshooting technical issues, guiding users through product features, resolving billing inquiries, and documenting support interactions. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. A passion for technology and a commitment to delivering outstanding customer experiences are essential. Previous experience in customer service or technical support is highly desirable. Proficiency in CRM software and ticketing systems is a plus. You will work collaboratively with engineering and product teams to escalate complex issues and provide feedback for product improvement. This position requires a highly organized individual who can manage their time effectively in a remote work environment and maintain a high level of professionalism. Training and ongoing support will be provided to ensure success. This is an excellent opportunity to grow your career in customer support within a forward-thinking company that values its employees and customers. You will play a vital role in ensuring customer satisfaction and retention.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team, operating on a hybrid model in **Salt Lake City, Utah, US**. This role is pivotal in ensuring our customers receive exceptional support and have a positive experience with our products and services. You will be the primary point of contact for customer inquiries, providing timely and effective solutions through various channels, including phone, email, and chat. Key responsibilities include troubleshooting technical issues, answering product-related questions, guiding customers through processes, and escalating complex problems to appropriate departments. The ideal candidate possesses excellent communication skills, a patient and understanding demeanor, and a genuine desire to help others. You should be adept at active listening, problem-solving, and de-escalating challenging situations. A solid understanding of our client's product suite and a commitment to staying updated on product changes are essential. This role requires the ability to manage multiple customer interactions concurrently, maintain accurate records of customer interactions, and contribute to improving support resources and knowledge bases. We are seeking individuals who are highly organized, detail-oriented, and possess strong technical aptitude. This is a fantastic opportunity to grow your career in customer service within a supportive and collaborative environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to products and services.
• Provide clear and concise information regarding product features, functionality, and usage.
• Guide customers through setup, installation, and operational processes.
• Escalate complex issues to senior support staff or other departments as needed.
• Document all customer interactions and resolutions accurately in the CRM system.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Adhere to all company policies and procedures regarding customer support.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service, technical support, or a related role.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Proficiency in problem-solving and troubleshooting.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with CRM software and helpdesk ticketing systems.
• Patience, empathy, and a customer-centric attitude.
• Ability to work effectively in a hybrid work model.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Responsibilities:

Communication

• Respond to customer inquiries and concerns via phone, email, or chat

• Provide timely and accurate information to customers

• Follow up with customers to ensure their issues have been resolved

• Maintain a positive and professional demeanor while interacting with customers

• Escalate complex issues to the appropriate department or supervisor

• Keep detailed records of customer interactions and transactions

Technical Support

• Troubleshoot technical issues and provide solutions to customers

• Assist customers with setting up and using products or services

• Collaborate with the technical team to resolve complex technical issues

• Provide instructions and guidance to customers on how to troubleshoot common technical problems

• Stay updated on product or service updates and changes to effectively assist customers

Customer Satisfaction

• Ensure customer satisfaction by addressing and resolving issues in a timely and effective manner

• Proactively reach out to customers to gather feedback and improve customer experience

• Identify and report recurring customer issues to improve overall product or service quality

• Maintain a high level of customer service and professionalism at all times

• Strive to exceed customer expectations and ensure a positive customer experience

Product/Service Knowledge

• Maintain a thorough understanding of company products or services

• Continuously update knowledge on new products or features

• Educate customers on product or service features and benefits

• Provide recommendations to customers based on their needs and preferences

• Collaborate with the sales team to promote and upsell products or services to customers

Teamwork

• Work collaboratively with other customer support specialists to ensure consistent and efficient customer service

• Share knowledge and best practices with team members to improve overall performance

• Participate in team meetings to discuss customer feedback and ways to improve customer satisfaction

• Support and assist team members during busy periods or challenging customer interactions

Administrative Tasks

• Complete administrative tasks, such as data entry and documentation, accurately and in a timely manner

• Maintain customer databases and update customer information as needed

• Generate reports to track and analyze customer service metrics

• Assist with training new customer support specialists on processes and procedures

• Adhere to company policies and procedures at all times.

High Impact Behaviors:

• Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.

• Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.

• Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.

Qualifications:

• Bachelor’s in Marketing, Communications, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

• Expertise in In-depth knowledge of a specific product, service, or support area.

• Strong mentoring and coaching skills to guide and develop junior analysts.

• Proven ability to influence and drive change across various levels of the organization.

• Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders.

• Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Responsibilities:
Communication
- Respond to customer inquiries and concerns via phone, email, or chat
- Provide timely and accurate information to customers
- Follow up with customers to ensure their issues have been resolved
- Maintain a positive and professional demeanor while interacting with customers
- Escalate complex issues to the appropriate department or supervisor
- Keep detailed records of customer interactions and transactions
Technical Support
- Troubleshoot technical issues and provide solutions to customers
- Assist customers with setting up and using products or services
- Collaborate with the technical team to resolve complex technical issues
- Provide instructions and guidance to customers on how to troubleshoot common technical problems
- Stay updated on product or service updates and changes to effectively assist customers
Customer Satisfaction
- Ensure customer satisfaction by addressing and resolving issues in a timely and effective manner
- Proactively reach out to customers to gather feedback and improve customer experience
- Identify and report recurring customer issues to improve overall product or service quality
- Maintain a high level of customer service and professionalism at all times
- Strive to exceed customer expectations and ensure a positive customer experience
Product/Service Knowledge
- Maintain a thorough understanding of company products or services
- Continuously update knowledge on new products or features
- Educate customers on product or service features and benefits
- Provide recommendations to customers based on their needs and preferences
- Collaborate with the sales team to promote and upsell products or services to customers
Teamwork
- Work collaboratively with other customer support specialists to ensure consistent and efficient customer service
- Share knowledge and best practices with team members to improve overall performance
- Participate in team meetings to discuss customer feedback and ways to improve customer satisfaction
- Support and assist team members during busy periods or challenging customer interactions
Administrative Tasks
- Complete administrative tasks, such as data entry and documentation, accurately and in a timely manner
- Maintain customer databases and update customer information as needed
- Generate reports to track and analyze customer service metrics
- Assist with training new customer support specialists on processes and procedures
- Adhere to company policies and procedures at all times.
High Impact Behaviors:
- Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.
- Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.
- Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.
Qualifications:
- Bachelor's in Marketing, Communications, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- Expertise in In-depth knowledge of a specific product, service, or support area.
- Strong mentoring and coaching skills to guide and develop junior analysts.
- Proven ability to influence and drive change across various levels of the organization.
- Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders.
- Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Salt Lake City, Utah . This role is crucial in ensuring our customers receive exceptional service and timely resolutions to their inquiries and issues. The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and a passion for problem-solving. You will be responsible for handling complex customer escalations, mentoring junior support staff, and contributing to the continuous improvement of our support processes. This position involves a hybrid work model, requiring you to be in the office on specified days for collaborative sessions and team meetings, while offering flexibility for remote work on other days. Key responsibilities include:

• Addressing and resolving high-priority customer issues with speed and efficiency.
• Providing in-depth technical support and guidance to customers across various platforms.
• Documenting customer interactions, issues, and resolutions accurately in our CRM system.
• Developing and maintaining comprehensive knowledge base articles and FAQs.
• Collaborating with other departments, such as product development and sales, to address customer feedback and needs.
• Training and onboarding new customer support representatives.
• Analyzing support trends to identify areas for process optimization.
• Ensuring adherence to service level agreements (SLAs) and customer satisfaction targets.
• Participating in team meetings and contributing to a positive and productive work environment.
• Staying updated on product knowledge and industry best practices.

Qualifications include at least 3 years of experience in a customer support or helpdesk role, a Bachelor's degree in a relevant field or equivalent practical experience, excellent verbal and written communication skills, proficiency with CRM software, and the ability to work independently and as part of a team. A strong analytical mindset and a customer-centric approach are essential for success in this role. Familiarity with ticketing systems and remote support tools is also required.

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Salt Lake City, Utah, US . This role is pivotal in ensuring exceptional customer experiences by providing expert-level support across various communication channels, including phone, email, and live chat. The ideal candidate will possess a deep understanding of customer service principles and a proven ability to resolve complex issues efficiently and empathetically. You will be responsible for handling escalated customer inquiries, mentoring junior support staff, identifying trends in customer feedback, and contributing to the development of support documentation and knowledge base articles. This position demands excellent problem-solving skills, a strong technical aptitude, and the ability to maintain a positive and professional demeanor, even under pressure. The role involves collaborating with cross-functional teams to address customer concerns and improve overall product and service delivery. We are looking for individuals who are proactive in identifying opportunities for service improvement and are dedicated to fostering long-term customer loyalty. This hybrid role requires presence in the Salt Lake City, Utah, US office for team collaboration and strategic meetings on designated days, with the flexibility of remote work for other days.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical and non-technical customer issues.
• Escalate complex issues to appropriate departments and follow through to resolution.
• Develop and maintain customer service best practices and standard operating procedures.
• Mentor and train new customer support representatives.
• Analyze customer feedback and identify areas for improvement in products and services.
• Contribute to the creation and update of FAQs, user guides, and other support materials.
• Achieve and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
• Build strong relationships with customers, fostering loyalty and retention.
• Stay up-to-date with product knowledge and industry best practices.

Qualifications:

• Minimum of 3-5 years of experience in a customer service or helpdesk role.
• Proven track record of excellent customer service skills.
• Strong communication, interpersonal, and active listening skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

Our client is looking for an experienced and empathetic Lead Customer Support Specialist to join their dynamic, remote-first team. This position is crucial for ensuring our customers receive exceptional service and support across all channels. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and guiding junior team members.

The ideal candidate possesses outstanding communication and problem-solving skills, with a deep understanding of customer service best practices. You will analyze customer feedback, identify trends, and contribute to the development of improved support processes and documentation. A passion for helping others and a commitment to delivering a positive customer experience are essential.

Key Responsibilities:

• Serve as a point of escalation for complex customer issues, providing timely and effective resolutions.
• Manage and respond to customer inquiries via email, phone, and chat, maintaining high standards of professionalism and accuracy.
• Troubleshoot and diagnose technical problems, guiding customers through step-by-step solutions.
• Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for both customers and support staff.
• Mentor and train new and existing customer support representatives, fostering a collaborative and supportive team environment.
• Monitor customer satisfaction metrics and implement strategies to improve performance.
• Analyze customer feedback to identify areas for product and service enhancement.
• Collaborate with product and engineering teams to relay customer feedback and advocate for feature improvements.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Stay up-to-date with product updates and industry best practices.

This is a remote role based out of Salt Lake City, Utah, US , offering the flexibility to work from anywhere. If you are a motivated individual with a passion for customer advocacy and a knack for resolving challenging issues, we encourage you to apply. Join our team and make a real impact on customer success.