236 Customer Support jobs in Kenosha

Customer Support Specialist - Overnights

Pay from $26 to $3 per hour with significant growth and earning potential!

Includes 4 Shift Differential

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Overnight Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: 4-day or 5-day on-site schedules available, includes weekends.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Cafe featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNCSO)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Customer Support Specialist - Bilingual

Pay from $23 to $28 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

24/7 operation - Various on-site full-time shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Cafe featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Join Our Team as an Overnight Customer Support Specialist!

Are you ready to elevate your career with a company that values stability and success? As a key player on our Customer Support team, you'll provide exceptional service that our customers have come to love.

Compensation: Pay ranges from $26 to $3 per hour with a 4 Shift Differential. Significant growth and earning potential await you!

Full-Time Hours: Choose from 4-day or 5-day on-site schedules, including weekends.

Why You Should Consider a Career in Customer Service at Uline:

• Learn: Receive comprehensive training to enhance your communication and problem-solving skills.
• Develop: Enjoy a supportive professional environment with one-on-one mentoring and ample opportunity for career advancement.
• Connect: Build meaningful relationships in our collaborative setting, complete with regular team events.

Position Responsibilities:

• Process customer orders, provide product recommendations, and manage account inquiries using cutting-edge technology.
• Become a product and solutions expert, equipped to address product, pricing, and shipping inquiries swiftly and accurately.
• Foster strong customer relationships through phone, email, and chat communications.
• Understand customer needs and recommend Uline's optimal solutions.
• Assist customers in navigating Uline's website and online ordering system.

Minimum Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• Exceptional problem-solving, listening, and communication skills.
• Prior customer service experience is beneficial, but a willingness to learn is essential!

Benefits:

• Complete health insurance coverage plus 401(k) with a 6% employer match starting on day one.
• Access to multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program to support your professional development.

Employee Perks:

• On-site café with affordable meal options from local restaurants.
• Access to an on-site fitness center and beautifully maintained walking paths.
• Enjoy modern, clean facilities built for your comfort.

About Uline:

As a family-owned company, Uline is North America's leading distributor of shipping, industrial, and packaging materials, employing over 9,000 individuals across 14 locations.

Join our team, where our employees make the difference! Uline is a drug-free workplace, and all positions are on-site. We are proud to be an EEO/AA Employer/Vet/Disabled. Explore your future with us!

Location: 12355 Uline Way, Kenosha, WI 53144

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
+ An excellent retirement savings plan with a high employer contribution
+ Tuition reimbursement, the Freedom 2 Save ( student debt program, and FreeU ( education benefit - an affordable and convenient path to getting a bachelor's degree.
+ A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
+ This position is remote.
+ Candidates must currently reside in El Paso, TX or New Maxico to be considered.
+ Travel up to 75%
**What** **You'll** **Work On**
Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines.
+ Represent the Abbott Diagnostic Division to its customers:
+ Responsible for providing on-site support to ADD customers
+ Support field personnel and District business objectives and goals
+ Provide direction and develop mentoring skills to mentor
+ other FSRs
+ Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
+ Understand and follow the Quality System through accurate and timely documentation of complaint resolution.
+ Understand and practice regulatory and compliance procedures.
+ Maintain a safe work environment following laboratory safety guidelines.
+ Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.
**Integrate effectively into the service team:**
+ Work effectively within a diverse and dynamic team environment
+ Support on-call rotation
+ Time, territory, and inventory management
+ Standby and after-hours responsibilities
+ Flexible working hours
+ Unpredictable Travel
+ Travel for the support of other territories and training
+ Providing on-site critical account support inside and outside of district boundaries.
Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
Responsible for working cross-functionally to achieve customer satisfaction through direct communication
within the local performance partnership teams (P2T).
Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place.
**In addition, this position requires the following:**
a) superior technical competency
b) Pro-Active Account Management
c) complete instrument training across geographical IRL.
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ Provide superior customer service by applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations.
+ Delight our customers by providing support, including installation, preventive maintenance, and technical support.
+ Service Bulletins and repair by documenting, following up, and closing calls as per Abbott Diagnostics' quality system
+ Partner cross-functionally and internally while maintaining positive relationships and ensuring issues are addressed
+ resolved efficiently and satisfactorily while exceeding customer needs
+ Successfully achieve the established business metrics, including service sales, cost of service, and key.
+ performance indicators for assigned customers/accounts
+ Champion the utilization of remote support tools to improve instrument uptime proactively
+ Proactively improve expertise through continuous learning and certifications.
+ Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional manner
+ Forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
**Required Qualifications**
+ Bachelor's degree or equivalent relevant experience required.
+ Travel up towards 75%.
**Preferred Qualifications:**
+ Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
+ Practical experience in interfacing with customers.
+ Troubleshooting/problem-solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills.
**Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** ( your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at , and Twitter @AbbottNews and @AbbottGlobal
The base pay for this position is $26.35 - $52.65 per hour. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email