162 Customer Support jobs in Massillon

LHH is partnering with our client to find enthusiastic Customer Support Specialists to join their team during a busy business season. This is a fantastic opportunity for individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment. This position will sit onsite to start in Louisville, KY and then will shift to hybrid once performance has been proven. This position can also turn permanent based on performance.

Why You’ll Love This Role

• Opportunity to grow into a permanent position with career advancement
• Supportive team environment with comprehensive training
• Very positive work culture
• Make a meaningful impact by helping customers with their healthcare needs

What You’ll Do

• Handle inbound calls to assist customers with renewals and general inquiries
• Provide accurate information on products, pricing, and availability
• Collaborate with internal teams to resolve customer issues
• Perform data entry and maintain accurate records across platforms

What We’re Looking For

• At least 1 year of customer service experience preferred (call center, retail, or face-to-face service all welcome)
• Positive, upbeat, and empathetic with a passion for helping others
• Strong verbal and written communication, excellent phone etiquette, and the ability to multitask and prioritize effectively
• Willingness to work onsite initially, with the potential to transition to a hybrid schedule once established

Schedule: Training is 8:30AM-5PM, beyond training they have shifts starting as early as 8AM and as late as 11:30AM each for 8 hours.

Ohio Mentor , a part of the Sevita family , provides Residential and Treatment Foster Care services to youth who may be facing out-of-home placements, transitioning back into the family home or independent living alternatives, or involved in the juvenile justice system. Through our personalized programming, we help youth gain stability, comfort and confidence to overcome all challenges and live well. If you are passionate about making a difference in the lives of individuals and families, join our mission-driven team and experience a career well lived.

Youth Support Specialist

Everybody needs a job but only extraordinary people work here. Our team is fun, creative, and dedicated to making a difference every day in the lives of the people we serve.

As a Youth Support Specialist you will engage in activities with youth within the New Philadelphia area.

• Responsible for providing training, assistance and/or supervision to youth in the areas of daily living, personal care, financial management, community and social integration and/or job skills development.

• Provides support to youth, to ensure objectives are met in accordance with the Service Plan.

• Establishes a therapeutic relationship with client(s) to ensure effective interventions, direct support and service delivery.

• Organizes and determines recreational outings to observe behaviors and record observations

• Plans and facilitates psychoeducational/ allied therapies/ groups as well

• Maintains current progress and service notes and any other appropriate documentation in accordance with Company policy, program and state statutes.

• Completes and submits all required documents

• Provides supervisor with feedback and data relevant to day-to-day human/social services, Service Plans or administrative policy.

• Attends and participates in required meetings including:

• Monthly treatment plan meeting(s)

• Multi-disciplinary team meetings

• Training and other meetings as mandated

• Coordinates, organizes and/or assists with household activities

• Including light housekeeping and meal preparation

• May provide transportation for youth receiving services, planned and/or necessary activities and appointments.

• Maintains confidentiality, respect human rights and practice universal precautions in accordance with Company policy.

• Performs other related duties and activities as required.

Q ualifications:

• High School Diploma with at least 3 years’ of verifiable experience working with At-Risk Youth; or

• Bachelor’s Degree in Human Services, Social Services, Criminal Justice or Psychology with 1 year experience

• Experience providing service to teens ages 10-18 with emotional, medical, and behavioral challenges required

• Must have valid driver's license for at least 1 year

Why Join Us?

• $19.00 per hour.

• Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers.

• Enjoy job security with nationwide career development and advancement opportunities.

We have meaningful work for you – come join our team – Apply Today!

child care, youth counselor, youth support

Join Our Team

If you are passionate about making a difference in the lives of individuals and families, we encourage you to join Ohio Mentor’s mission of helping everyone live a full and happy life. Apply today and start your journey toward a rewarding career well-lived.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

• High school diploma;
• Completed state peer support training or willingness to complete such training;
• Lived experience in mental illness or substance use;
• Have and maintain acceptable driving record; and
• Able to cope with mental and emotional stress related to work with persons who are experiencing mental health concerns and crisis
• Must be willing to complete and have favorable results for criminal background check, drug/alcohol screening, and driving check if selected for the position

• Wages of $14.00/hour
• Health, dental, vision insurance
• Flex Spending Account
• Annual Wellness reimbursement
• Accrue three weeks of paid-time off during first year
• Bereavement time off
• Excellent team environment
• Highest commitment to quality care
• Paid License renewal for those who qualify

• Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day
• Ensure that each patient is seen as medically necessary per clinical protocol.
• Serve as a "buffer" between provider and families/staff to facilitate proper patient management.
• Document appropriate encounter and time for CCM and BHI services
• If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.
• Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges
• Prepare clinical documentation for assigned providers each day
• Complete basic opening of encounter note as per discipline protocol
• Perform medication reconciliation on all scheduled patients each encounter
• Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider
• Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines
• Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day
• Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits

• When scheduling is an expectation for your role:
  • Share patient schedules with key facility staff as needed.
• Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)
• Assist with triage documentation as needed.
• Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
• Assist with consents for any services needed.
• Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.
• Assist with discharge planning of clinical services as needed.
• Ensuring check in and out each day with facility staff regarding patients seen, status, etc.

• Maintain patient confidentiality at all times.
• Document appropriate encounter and time for CCM and BHI services
• Check all forms of communication several times daily to ensure patient needs are met.
• Inform patient and family of recent visits, new orders and defer to provider when needed
• Communicate transitions of care to CCM team to enhance patient care and education.

• Clinician Support Specialists are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.
• Clinician Support Specialists should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.
• When duties are completed ahead of scheduled workday, report to your Lead Clinician Support Specialist for any additional assignments.
• Clinician Support Specialists should seek further training if uncertain how to proceed with any assignment.

• Developing and implementing individualized treatment plans based on diagnostic assessments and behavioral screenings
• Delivering direct Therapeutic Behavioral Services (TBS) and Community Psychiatric Supportive Treatment (CPST) tailored to each client's needs.
• Supporting school-aged clients in restoring social and coping skills, improving relationships, and building community connections.
• Partnering closely with caregivers, school staff, and community stakeholders to foster a collaborative, wraparound approach to care.
• Facilitating one-on-one and group-based behavioral health interventions during and after school hours.
• Participating in weekly clinical supervision and professional development sessions.

• Training and development opportunities
• Weekly group supervision
• Opportunities for career growth
• Generous Benefits Package including 401K match
• Bonus incentive program

• Bachelor's degree in social work, psychology, nursing, or in a related human services field, or non-related Bachelor's degree with a minimum of 3 years relevant/related experience required.
• At least 1 year of relevant experience in the behavioral health sector.
• A valid Ohio Driver's License and a safe/operable automobile, with proof of liability auto insurance coverage that meets the state minimum.
• Knowledge of child development and mental health issues, along with proficiency in delivering evidence-based mental health interventions both inside and outside of school settings.
• Ability to speak effectively before groups of clients or employees of the organization.
• Ability to maintain relevant, timely documentation as required.
• Ability to write and or type routine reports and correspondence.

• At least 1 year of relevant experience in the behavioral health sector.
• A valid Ohio Driver's License and a safe/operable automobile, with proof of liability auto insurance coverage that meets the state minimum.
• Knowledge of child development and mental health issues, along with proficiency in delivering evidence-based mental health interventions both inside and outside of school settings.
• Ability to speak effectively before groups of clients or employees of the organization.
• Ability to maintain relevant, timely documentation as required.
• Ability to write and or type routine reports and correspondence.

• Lives out the INcompass Healthcare promise by consistently displaying compassion, treating all with dignity, and providing exceptional care for everyone
• Incorporates the six principles of trauma informed care throughout all aspects of their work
• Provide direct care and support to residents, including assistance with daily living activities, medication management, and crisis intervention.
• Participates in completing apartment inspections
• Notifies supervisor and/or maintenance of damages, need for repairs, and/or health and safety issues
• Collaborate with the treatment team to develop and implement individualized service plans for residents, ensuring their physical, emotional, and social needs are met.
• Facilitate group activities and programming to promote socialization, skill-building, and community integration.
• Maintain accurate and up-to-date documentation. Complete incident reports, adhering to confidentiality and privacy regulations.
• Participate in staff meetings, trainings, and supervision sessions to enhance knowledge and skills related to mental health and substance use disorders.
• Collaborate with external and internal agencies, such as case managers, therapists, or healthcare providers, to ensure coordinated and comprehensive care for residents.
• Adhere to all organizational policies, procedures, and ethical guidelines, including maintaining professional boundaries and confidentiality.
• Provides direct treatment according to agency policy and procedures.
• Completes other duties as assigned

• High school diploma or equivalent; additional education or certification in a related field is preferred.
• Experience working with individuals with mental illness and substance use disorders, preferably in a residential or community-based setting.
• Knowledge of mental health and substance use disorders, including symptoms, treatment approaches, and recovery principles.
• Strong interpersonal and communication skills, with the ability to establish rapport and build trusting relationships with residents and colleagues.
• Ability to remain calm and composed in crisis situations, and effectively de-escalate conflicts or challenging behaviors.
• Demonstrated understanding of cultural diversity and the ability to work effectively with individuals from diverse backgrounds.
• Basic computer skills for documentation and communication purposes.
• Valid driver's license and reliable transportation, as occasional transportation of residents may be required.
• This position requires working in a residential facility, which may include evenings, weekends, and holidays.

• Medical, Dental, and Vision Insurance
• Prescription Coverage
• Company Paid Life , AD&D and Disability Insurance
• Company match up to 4.5% for 401k.
• Generous PTO Plan, no wait period
• Tuition Reimbursement
• Unlimited employee referrals
• Paid holidays