108 Customer Support jobs in Menasha

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The dedicated and personable Customer Support Specialist will possess excellent communication skills, a passion for helping others, and a commitment to providing outstanding customer service. This role involves interacting with customers to resolve inquiries, provide product information, and ensure a seamless and positive experience. Additionally, the position requires technical engineering research to ensure proper part identification and effective resolution of order management issues.

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:

• Deliver "best in class" service to our diverse customer base by promptly providing accurate responses to inquiries while maintaining a friendly, respectful and professional demeanor with a strong customer focus.

• Stay up to date on equipment, models, and systems relevant to order management and product research.

• Demonstrate understanding, retention, and organization of information provided by the department.

• Provide technical support and customer service with correct replacement part determination, price and availability, as well as handling all aspects of customer orders, including resolving discrepancies.

• Resolve and defuse customer concerns effectively and courteously, ensuring the company's long-term success.

• Deliver comprehensive documentation of scenarios, follow-ups, and resolutions as needed.

• Enhance communication strategies to bolster parts sales, achieve goals and aid in the development, maintenance, and troubleshooting of programs and services, with a focus on promoting upselling.

• Engage in training opportunities to enhance skills in current technology and product knowledge and pursue personal growth to excel in providing exceptional customer support.

• Meet or exceed individual customer contact targets set by Management to help support the overall Departmental Key Performance Metrics (KPM).

• Actively participate in or present at departmental meetings to help determine the best course for the department's success and foster a learning environment.

• Offer to participate in new initiatives or existing tasks as they become available.

• Participate in training efforts for onboarding new Team Members and the continued education of existing team members.

• As needed, this individual manages the preparation and processing of quotes, invoices, purchase orders, returns and credits. They will also troubleshoot customer transactions, shipping/receiving activities to accurately access parts availability.

• Participate in and contribute suggestions for continuous improvement efforts, along with related documentation.

• Demonstrate the ability to mentor less experienced team members and serve as a role model. being regarded as a go-to person by colleagues.

• Entails supporting and responding to Marketing, Sales, Manufacturing, Engineering, GPSC, Warranty, Parts Distribution Centers, Product Safety, and the Aftermarket Sales and Service Managers as well as other internal departments. The goal is to ensure organized, accurate and timely dissemination of information regarding parts.

• Respond promptly and professionally to complex customer inquiries via phone, email, and chat

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business administration, communication, marketing, or a related field and two (2) or more years of relevant experience (equivalent to eight (8) years total in education and experience); OR an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

STANDOUT QUALIFICATIONS

• Strong ability to assist customers with a focus on enhancing their experience.

• Enthusiastic and personable, with the ability to adapt and thrive in a dynamic environment.

• Basic Proficiency in reading and applying engineering drawings and documents. (i.e. JED system)

• Basic Proficiency in reading and interpreting engineering hydraulic and electrical schematics.

• Previous experience in the automotive or heavy-duty equipment industry.

• Previous experience in a customer service-related field.

• Basic Proficiency in Microsoft Office applications.

• Written and spoken communication skills.

• ERP systems experience (XA) and various Edge systems (Salesforce, Online Express, etc)

• Proficiency in a second language (Spanish, French, etc.)

• Strong organizational skills with exceptional follow through and attention to detail.

WORKING CONDITIONS

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.

• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.

• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

WHY JLG, AN OSHKOSH COMPANY?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Pay Range:

$50,400.00 - $77,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

**About JLG, an Oshkosh company**
**JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.**
The dedicated and personable Customer Support Specialist will possess excellent communication skills, a passion for helping others, and a commitment to providing outstanding customer service. This role involves interacting with customers to resolve inquiries, provide product information, and ensure a seamless and positive experience. Additionally, the position requires technical engineering research to ensure proper part identification and effective resolution of order management issues.
**YOUR IMPACT**
_These duties are not meant to be all-inclusive, and other duties may be assigned:_
+ Deliver "best in class" service to our diverse customer base by promptly providing accurate responses to inquiries while maintaining a friendly, respectful and professional demeanor with a strong customer focus.
+ Stay up to date on equipment, models, and systems relevant to order management and product research.
+ Demonstrate understanding, retention, and organization of information provided by the department.
+ Provide technical support and customer service with correct replacement part determination, price and availability, as well as handling all aspects of customer orders, including resolving discrepancies.
+ Resolve and defuse customer concerns effectively and courteously, ensuring the company's long-term success.
+ Deliver comprehensive documentation of scenarios, follow-ups, and resolutions as needed.
+ Enhance communication strategies to bolster parts sales, achieve goals and aid in the development, maintenance, and troubleshooting of programs and services, with a focus on promoting upselling.
+ Engage in training opportunities to enhance skills in current technology and product knowledge and pursue personal growth to excel in providing exceptional customer support.
+ Meet or exceed individual customer contact targets set by Management to help support the overall Departmental Key Performance Metrics (KPM).
+ Actively participate in or present at departmental meetings to help determine the best course for the department's success and foster a learning environment.
+ Offer to participate in new initiatives or existing tasks as they become available.
+ Participate in training efforts for onboarding new Team Members and the continued education of existing team members.
+ As needed, this individual manages the preparation and processing of quotes, invoices, purchase orders, returns and credits. They will also troubleshoot customer transactions, shipping/receiving activities to accurately access parts availability.
+ Participate in and contribute suggestions for continuous improvement efforts, along with related documentation.
+ Demonstrate the ability to mentor less experienced team members and serve as a role model. being regarded as a go-to person by colleagues.
+ Entails supporting and responding to Marketing, Sales, Manufacturing, Engineering, GPSC, Warranty, Parts Distribution Centers, Product Safety, and the Aftermarket Sales and Service Managers as well as other internal departments. The goal is to ensure organized, accurate and timely dissemination of information regarding parts.
+ Respond promptly and professionally to complex customer inquiries via phone, email, and chat
**MINIMUM QUALIFICATIONS**
+ Bachelor's degree in business administration, communication, marketing, or a related field and two (2) or more years of relevant experience (equivalent to eight (8) years total in education and experience); OR an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
**STANDOUT QUALIFICATIONS**
+ Strong ability to assist customers with a focus on enhancing their experience.
+ Enthusiastic and personable, with the ability to adapt and thrive in a dynamic environment.
+ Basic Proficiency in reading and applying engineering drawings and documents. (i.e. JED system)
+ Basic Proficiency in reading and interpreting engineering hydraulic and electrical schematics.
+ Previous experience in the automotive or heavy-duty equipment industry.
+ Previous experience in a customer service-related field.
+ Basic Proficiency in Microsoft Office applications.
+ Written and spoken communication skills.
+ ERP systems experience (XA) and various Edge systems (Salesforce, Online Express, etc.)
+ Proficiency in a second language (Spanish, French, etc.)
+ Strong organizational skills with exceptional follow through and attention to detail.
**WORKING CONDITIONS**
_The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances._
+ This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
+ Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
+ Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
+ Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
**Pay Range:**
$50,400.00 - $77,200.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

**Job Description:**
Miller Electric is about building things that matter. As part of the Inside Sales Solutions team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales team and will also support the inside sales support initiative.
If you have a positive and enthusiastic attitude, as well as a passion for delivering a best-in-class customer experience, then this might be the job for you!
**_The location for this position is Appleton, WI._**
**How you will Make an Impact:**
**Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns**
**Recommend the proper welding process and products over the phone or through email with distributors and end user customers. Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background**
**Inside sales support, which includes processing sales-related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times**
**Manage 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance**
**Responsible for data entry, including but not limited to, order entry and account management**
**Review and respond to time sensitive emails**
**Timely back-order review with communication regarding updates to distributors and the sales team**
**Work well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers**
**Will be expected to perform additional duties as needed**
**Minimum Qualifications:**
**Demonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling**
**Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer**
**CRM knowledge is preferred. Demonstrated ability to learn new software systems**
**Proficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems**
**Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task**
**Excellent verbal and written communication skills, with the ability to compose professional emails**
**Ability to build and maintain strong relationships with internal and external customers**
**Preferred Qualifications:**
**Minimum of two years working in an inside sales or account management environment**
**Product knowledge and basic understanding of welding features**
**Company Description**
Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.
Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue®," is inspired by the blue color of Miller equipment.
The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.
**Additional Information**
ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.
**Why ITW Welding?**
Here's what we offer to help you build the future you want:
**Generous Retirement Benefits -** **401(k) match PLUS an additional retirement contribution to help you plan for the future.**
**Paid Time Off -** **11 paid holidays, 5 sick days, and vacation time to take time for what matters.**
**Company-Paid Insurance -** **Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.**
**Family-Friendly Benefits -** **4 weeks of paid parental leave and adoption reimbursement to support your family journey.**
**Education Assistance -** **tuition reimbursement because we believe in investing in your personal and professional development.**
At ITW Welding, we're not just a place to work - we're a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

**About JLG, an Oshkosh company**
**JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.**
The experienced and highly skilled Technical Support Specialist Associate will deliver cutting-edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.
**YOUR IMPACT**
_These duties are not meant to be all-inclusive, and other duties may be assigned:_
+ Provide technical assistance and support for incoming queries and issues related to equipment.
+ Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
+ Document all customer interactions and technical issues in the customer relationship management (CRM) system.
+ Support one model family within the AWP, TMH, or Scissor model families
+ Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic, pneumatic and software issues on equipment.
+ Utilize technical documentation and resources to provide accurate solutions and guidance.
+ Escalate unresolved issues to internal teams and/or management for guidance.
+ Follow up with customers to ensure issues are fully resolved to the customers' satisfaction.
+ Utilize current knowledge articles for resolving customer issues.
+ Communicate knowledge article usage to the customer base.
+ Communicate with the knowledge writer and/or technical team if inaccuracies are found.
+ Communicate with the knowledge writer team for opportunities pertaining to new material not currently documented.
+ Stay current with product development, industry trends, and best practices for product support.
+ Participate in ongoing training to maintain high levels of product knowledge and support skills.
+ Work closely with customer support to communicate customer feedback and technical issues.
+ Provide input on product improvements based on customer feedback and trends.
+ Respond promptly and professionally to customer inquiries via phone, email, and chat.
**MINIMUM QUALIFICATIONS**
+ **High School Diploma or GED** and **one (1)** or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role _._
**STANDOUT QUALIFICATIONS**
+ Strong technical troubleshooting and problem-solving skills.
+ Excellent verbal and written communication skills.
+ Proficiency in using CRM software and technical support tools.
+ Ability to explain complex technical information clearly and concisely.
+ Strong organizational skills and attention to detail.
+ Proficiency in data analysis and knowledge management systems.
**WORKING CONDITIONS**
_The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances._
+ This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
+ Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
+ Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
+ Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
**WHY JLG, AN OSHKOSH COMPANY?**
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees' success through various skills and training opportunities. Named one of the World's Most Ethical Companies by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.
**We put people first. We do the right thing. We persevere. We are better together.**
**Pay Range:**
$50,400.00 - $77,200.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Position Snapshot:

Exciting Opportunity: $1,000 Retention Bonus for Product Support Specialists on 1st Shift!

Join our team as a Product Support Specialist and become a key player in our day to day forklift operations! If you thrive in a fast-paced environment and are eager to make a meaningful contribution to our team, we want to hear from you!

• 1st shift is from 4:50am-5:00pm

• Starting rate of pay $6.44 per hour

• No rotating schedule

• 2/2/3 schedule

• 12 hour shifts

• Comprehensive Benefits Package after 30 days of employment

Retention bonus is paid out 500.00 at 4 months and 500.00 at 8 months

Position Summary: As a Product Support Specialist, you will be essential to our operations, ensuring the efficient supply of materials and management of product logistics using a forklift. Your role will involve maintaining high-quality standards and facilitating a smooth workflow in a fast-paced environment. You will collaborate with various teams to meet operational needs while upholding safety and quality regulations.

The Ideal Candidate Will Have:

• Must be able to work in a team-based environment

• Basic English communication skills, verbal and written

• Ability to lift up to 50lbs frequently

• Ability to work 12-hour shifts

• Able to operate forklift, pallet jack, and stand up lift

• Must be able to work in cold and hot environments

Benefits:

As part of the Nestle team you will receive

• 401 (k) Plan

• Adoption Assistance

• Auto & Home Insurance

• Dental Insurance

• Dependent Scholarships

• Employee Assistance Program • Employee Discount Programs • Educational Assistance • Gym Discounts • Health Rewards / Rally • Legal Services • Maternity Support

• Medical Insurance

• NESPRESSO Discounts

• Nestle Nutrition Store Discounts

• Parental Support Policy

• Pet Insurance

• Prescription Coverage

• ReadyRefresh-Home Delivery of Nestle Waters products at a Discount

• Real Recognition Points

• Tobacco Cessation Resources

• Vehicle Purchase / Lease Discounts

• Vision Insurance

• Wellness Coaching

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please talk to your recruiter so we can support you effectively. All information will be treated confidentially.

Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
_This position is not eligible for Visa Sponsorship._
**Position Snapshot:**
**Exciting Opportunity: $1,000 Retention Bonus for Product Support Specialists on 3rd Shift!**
Join our team as a Product Support Specialist and become a key player in our day to day forklift operations! If you thrive in a fast-paced environment and are eager to make a meaningful contribution to our team, we want to hear from you!
+ 3rd shift is from 4:50pm-5:00am
+ $.50 per hour shift differential
+ Starting rate of pay 26.44 per hour
+ No rotating schedule
+ 2/2/3 schedule
+ 12 hour shifts
+ Comprehensive Benefits Package after 30 days of employment
Retention bonus is paid out 500.00 at 4 months and 500.00 at 8 months
**Position Summary:** As a Product Support Specialist, you will be essential to our operations, ensuring the efficient supply of materials and management of product logistics using a forklift. Your role will involve maintaining high-quality standards and facilitating a smooth workflow in a fast-paced environment. You will collaborate with various teams to meet operational needs while upholding safety and quality regulations.
**The Ideal Candidate Will Have:**
+ Must be able to work in a team-based environment
+ Basic English communication skills, verbal and written
+ Ability to lift up to 50lbs frequently
+ Ability to work 12-hour shifts
+ Able to operate forklift, pallet jack, and stand up lift
+ Must be able to work in cold and hot environments
**Benefits:**
As part of the Nestle team you will receive
- 401 (k) Plan
- Adoption Assistance
- Auto & Home Insurance
- Dental Insurance
- Dependent Scholarships
- Employee Assistance Program - Employee Discount Programs - Educational Assistance - Gym Discounts - Health Rewards / Rally - Legal Services - Maternity Support
- Medical Insurance
- NESPRESSO Discounts
- Nestle Nutrition Store Discounts
- Parental Support Policy
- Pet Insurance
- Prescription Coverage
- ReadyRefresh-Home Delivery of Nestle Waters products at a Discount
- Real Recognition Points
- Tobacco Cessation Resources
- Vehicle Purchase / Lease Discounts
- Vision Insurance
- Wellness Coaching
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: .
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at Requisition: