494 Customer Support jobs in Newport

Do you have a passion for making a positive impact in the lives of others? If so, and if you are customer service-oriented, we invite you to apply for the role of Customer Support Specialist, also known as Financial Customer Associate (FCA).

This full-time position provides you with the opportunity to apply your skills daily to make a difference in the lives of our customers. As an FCA, you will assist customers with their financial inquiries, helping them feel confident in their decisions and achieve their financial goals. You will engage in a variety of tasks including answering questions about 401(k) account balances, facilitating withdrawals and loans, maintaining accounts, and providing essential educational resources. Don’t worry if you lack a finance background; we will invest in your growth and development directly from the outset.

What to Expect

• Join a training cohort for the first 14 weeks, where you will receive valuable training and start assisting customers with basic inquiries, advancing to more complex topics related to 401(k) plans.
• In the following months, you'll continue to take customer calls while enhancing your skills. You'll also enjoy additional time for team activities, well-being support, and career guidance.
• Performance Recognition: Your achievements will be acknowledged and celebrated throughout the program.
• This is a full-time, hourly position with opportunities for additional hours based on business needs and your availability. A finance background or degree is not required.

The Skills You Bring

• Strong communication skills and ability to build rapport with diverse customers.
• Excellent listening skills, professionalism, and empathy to overcome challenges faced by our customers.
• Adaptability to thrive in a dynamic work environment, balancing in-office and remote work as needed.
• Comfort in navigating and addressing basic technology issues.
• Aptitude to handle various customer situations and guide conversations towards suitable resolutions.
• Self-driven team player with high energy and a passion for customer support.
• Minimum of 1 year experience in customer service.
• Highschool diploma or GED required.

The Value You Deliver

• A genuine passion for helping people.
• A commitment to continuous learning and applying new concepts to assist customers.
• Delivering exceptional customer service through voice and digital communication channels.

Note: Fidelity does not provide immigration sponsorship for this position.

Our Investments in You

We offer benefit programs designed to help you and your loved ones achieve a healthy work-life balance. Learn about some of our featured benefits upon inquiry.

Shifts and Hours: Monday - Friday. Training hours are from 8:30 AM to 5:00 PM EST, and post-training, you must be available to work an 8-hour shift between 10 AM and midnight EST.

Most positions at Fidelity are hybrid, requiring employees to work onsite every other week during business days. Please note that job roles governed by laws surrounding securities, investment, and retirement-related financial activities may face restrictions on hiring individuals with certain criminal histories.

Do you have a passion for making a positive impact in the lives of others? If so, and if you are customer service-oriented, we invite you to apply for the role of Customer Support Specialist, also known as Financial Customer Associate (FCA).

This full-time position provides you with the opportunity to apply your skills daily to make a difference in the lives of our customers. As an FCA, you will assist customers with their financial inquiries, helping them feel confident in their decisions and achieve their financial goals. You will engage in a variety of tasks including answering questions about 401(k) account balances, facilitating withdrawals and loans, maintaining accounts, and providing essential educational resources. Don’t worry if you lack a finance background; we will invest in your growth and development directly from the outset.

What to Expect

• Join a training cohort for the first 14 weeks, where you will receive valuable training and start assisting customers with basic inquiries, advancing to more complex topics related to 401(k) plans.
• In the following months, you'll continue to take customer calls while enhancing your skills. You'll also enjoy additional time for team activities, well-being support, and career guidance.
• Performance Recognition: Your achievements will be acknowledged and celebrated throughout the program.
• This is a full-time, hourly position with opportunities for additional hours based on business needs and your availability. A finance background or degree is not required.

The Skills You Bring

• Strong communication skills and ability to build rapport with diverse customers.
• Excellent listening skills, professionalism, and empathy to overcome challenges faced by our customers.
• Adaptability to thrive in a dynamic work environment, balancing in-office and remote work as needed.
• Comfort in navigating and addressing basic technology issues.
• Aptitude to handle various customer situations and guide conversations towards suitable resolutions.
• Self-driven team player with high energy and a passion for customer support.
• Minimum of 1 year experience in customer service.
• Highschool diploma or GED required.

The Value You Deliver

• A genuine passion for helping people.
• A commitment to continuous learning and applying new concepts to assist customers.
• Delivering exceptional customer service through voice and digital communication channels.

Note: Fidelity does not provide immigration sponsorship for this position.

Our Investments in You

We offer benefit programs designed to help you and your loved ones achieve a healthy work-life balance. Learn about some of our featured benefits upon inquiry.

Shifts and Hours: Monday - Friday. Training hours are from 8:30 AM to 5:00 PM EST, and post-training, you must be available to work an 8-hour shift between 10 AM and midnight EST.

Most positions at Fidelity are hybrid, requiring employees to work onsite every other week during business days. Please note that job roles governed by laws surrounding securities, investment, and retirement-related financial activities may face restrictions on hiring individuals with certain criminal histories.

Do you have a passion for making a positive impact in the lives of others? If so, and if you are customer service-oriented, we invite you to apply for the role of Customer Support Specialist, also known as Financial Customer Associate (FCA).

This full-time position provides you with the opportunity to apply your skills daily to make a difference in the lives of our customers. As an FCA, you will assist customers with their financial inquiries, helping them feel confident in their decisions and achieve their financial goals. You will engage in a variety of tasks including answering questions about 401(k) account balances, facilitating withdrawals and loans, maintaining accounts, and providing essential educational resources. Don’t worry if you lack a finance background; we will invest in your growth and development directly from the outset.

What to Expect

• Join a training cohort for the first 14 weeks, where you will receive valuable training and start assisting customers with basic inquiries, advancing to more complex topics related to 401(k) plans.
• In the following months, you'll continue to take customer calls while enhancing your skills. You'll also enjoy additional time for team activities, well-being support, and career guidance.
• Performance Recognition: Your achievements will be acknowledged and celebrated throughout the program.
• This is a full-time, hourly position with opportunities for additional hours based on business needs and your availability. A finance background or degree is not required.

The Skills You Bring

• Strong communication skills and ability to build rapport with diverse customers.
• Excellent listening skills, professionalism, and empathy to overcome challenges faced by our customers.
• Adaptability to thrive in a dynamic work environment, balancing in-office and remote work as needed.
• Comfort in navigating and addressing basic technology issues.
• Aptitude to handle various customer situations and guide conversations towards suitable resolutions.
• Self-driven team player with high energy and a passion for customer support.
• Minimum of 1 year experience in customer service.
• Highschool diploma or GED required.

The Value You Deliver

• A genuine passion for helping people.
• A commitment to continuous learning and applying new concepts to assist customers.
• Delivering exceptional customer service through voice and digital communication channels.

Note: Fidelity does not provide immigration sponsorship for this position.

Our Investments in You

We offer benefit programs designed to help you and your loved ones achieve a healthy work-life balance. Learn about some of our featured benefits upon inquiry.

Shifts and Hours: Monday - Friday. Training hours are from 8:30 AM to 5:00 PM EST, and post-training, you must be available to work an 8-hour shift between 10 AM and midnight EST.

Most positions at Fidelity are hybrid, requiring employees to work onsite every other week during business days. Please note that job roles governed by laws surrounding securities, investment, and retirement-related financial activities may face restrictions on hiring individuals with certain criminal histories.

Do you have a passion for making a positive impact in the lives of others? If so, and if you are customer service-oriented, we invite you to apply for the role of Customer Support Specialist, also known as Financial Customer Associate (FCA).

This full-time position provides you with the opportunity to apply your skills daily to make a difference in the lives of our customers. As an FCA, you will assist customers with their financial inquiries, helping them feel confident in their decisions and achieve their financial goals. You will engage in a variety of tasks including answering questions about 401(k) account balances, facilitating withdrawals and loans, maintaining accounts, and providing essential educational resources. Don’t worry if you lack a finance background; we will invest in your growth and development directly from the outset.

What to Expect

• Join a training cohort for the first 14 weeks, where you will receive valuable training and start assisting customers with basic inquiries, advancing to more complex topics related to 401(k) plans.
• In the following months, you'll continue to take customer calls while enhancing your skills. You'll also enjoy additional time for team activities, well-being support, and career guidance.
• Performance Recognition: Your achievements will be acknowledged and celebrated throughout the program.
• This is a full-time, hourly position with opportunities for additional hours based on business needs and your availability. A finance background or degree is not required.

The Skills You Bring

• Strong communication skills and ability to build rapport with diverse customers.
• Excellent listening skills, professionalism, and empathy to overcome challenges faced by our customers.
• Adaptability to thrive in a dynamic work environment, balancing in-office and remote work as needed.
• Comfort in navigating and addressing basic technology issues.
• Aptitude to handle various customer situations and guide conversations towards suitable resolutions.
• Self-driven team player with high energy and a passion for customer support.
• Minimum of 1 year experience in customer service.
• Highschool diploma or GED required.

The Value You Deliver

• A genuine passion for helping people.
• A commitment to continuous learning and applying new concepts to assist customers.
• Delivering exceptional customer service through voice and digital communication channels.

Note: Fidelity does not provide immigration sponsorship for this position.

Our Investments in You

We offer benefit programs designed to help you and your loved ones achieve a healthy work-life balance. Learn about some of our featured benefits upon inquiry.

Shifts and Hours: Monday - Friday. Training hours are from 8:30 AM to 5:00 PM EST, and post-training, you must be available to work an 8-hour shift between 10 AM and midnight EST.

Most positions at Fidelity are hybrid, requiring employees to work onsite every other week during business days. Please note that job roles governed by laws surrounding securities, investment, and retirement-related financial activities may face restrictions on hiring individuals with certain criminal histories.

Do you have a passion for making a positive impact in the lives of others? If so, and if you are customer service-oriented, we invite you to apply for the role of Customer Support Specialist, also known as Financial Customer Associate (FCA).

This full-time position provides you with the opportunity to apply your skills daily to make a difference in the lives of our customers. As an FCA, you will assist customers with their financial inquiries, helping them feel confident in their decisions and achieve their financial goals. You will engage in a variety of tasks including answering questions about 401(k) account balances, facilitating withdrawals and loans, maintaining accounts, and providing essential educational resources. Don’t worry if you lack a finance background; we will invest in your growth and development directly from the outset.

What to Expect

• Join a training cohort for the first 14 weeks, where you will receive valuable training and start assisting customers with basic inquiries, advancing to more complex topics related to 401(k) plans.
• In the following months, you'll continue to take customer calls while enhancing your skills. You'll also enjoy additional time for team activities, well-being support, and career guidance.
• Performance Recognition: Your achievements will be acknowledged and celebrated throughout the program.
• This is a full-time, hourly position with opportunities for additional hours based on business needs and your availability. A finance background or degree is not required.

The Skills You Bring

• Strong communication skills and ability to build rapport with diverse customers.
• Excellent listening skills, professionalism, and empathy to overcome challenges faced by our customers.
• Adaptability to thrive in a dynamic work environment, balancing in-office and remote work as needed.
• Comfort in navigating and addressing basic technology issues.
• Aptitude to handle various customer situations and guide conversations towards suitable resolutions.
• Self-driven team player with high energy and a passion for customer support.
• Minimum of 1 year experience in customer service.
• Highschool diploma or GED required.

The Value You Deliver

• A genuine passion for helping people.
• A commitment to continuous learning and applying new concepts to assist customers.
• Delivering exceptional customer service through voice and digital communication channels.

Note: Fidelity does not provide immigration sponsorship for this position.

Our Investments in You

We offer benefit programs designed to help you and your loved ones achieve a healthy work-life balance. Learn about some of our featured benefits upon inquiry.

Shifts and Hours: Monday - Friday. Training hours are from 8:30 AM to 5:00 PM EST, and post-training, you must be available to work an 8-hour shift between 10 AM and midnight EST.

Most positions at Fidelity are hybrid, requiring employees to work onsite every other week during business days. Please note that job roles governed by laws surrounding securities, investment, and retirement-related financial activities may face restrictions on hiring individuals with certain criminal histories.